Vista Car Hire

Cons: location?

Cons: Enterprise told me the $9 insurance I bought at booking online was no good and I would have to purchase theirs (for $20) if I wanted that coverage. They even called the booking insurance a "scam" and suggested I call back and request a refund for it. So I got scammed by either Kayak or them.

Cons: Getting in and out is somewhat complicated and difficult.

Cons: I got a call the morning of my pick up to tell me they had no cars in stock. When I asked why it allowed me to book online they said their online inventory isn't reliable. I was left without a rental car on the very day I needed it. Big bummer

Cons: Terrible experience. I reserved the car, paid in advance. Was told by Hertz email that my pickup time was 12 noon; arrived at 12:10 to pickup car. The office was closed and nothing I could do. I wasn't told that office closed at noon; I should have check that I guess. But don't understand why I'm given a pickup time that is right at office closure?!? Called Hertz trying to get a car from another office, but nothing could be done. I canceled the purchase; I'm waiting for my reimbursement. I drove to local Enterprise rental office and rented a car. Proceeded on down the road on my vacation.

Cons: I paid for my rental and insurance on line and scheduled to pick the car at 12 noon.When i arrived 5 minutes after 12pm i didnt realize the location would be closed at 12pm. I dont understand how I could be able to schedule a rental at the time the location is closed. And if purchased on line why wouldn't a location have the informaion that there was a rental to be pick up. I was not given a confirmation ny Hertz after I booked my renral or reminder when the time was close. I was asked to call other locations to see if they were open but all, other than the airports, were closed and due ti it being a holiday I would not be able to get a car till 2 days after. I was forced to cancel my rental and insurance and make other plans of transportation which was a huge let down and inconvenience. I am not pleased at all and was baffled that the costomer service was not up to a greater standard. I had to make all my other arrangements myself and would not be able to use my same purchase at a different location. Instead i would have had to make a new purchase. And since a refund would not be available until 5 to 7 days i was not able to do that either.

Cons: My pick up time was noon but the store closed at noon. Luckily, I called before heading to Hertz and found out I needed to leave earlier than expected. Also, I called to Leo the car an extra day and Hert charged me an additional $10 just to change the return date. I think I’ll look to other companies before using Hertz again.

Cons: ...not being acknowledged in waiting line, like others that came after me. Other than that no complaint. If I was in a hurry though, I would probably complain about the 25 min wait.

Cons: Everything was wonderful, excellent staff. If your going to leave a car there you will have to park on the street, that’s the only downside

Cons: Car was dirty and smelled bad inside. Also, needed gas.

Cons: I

Cons: Due to holiday weekend, office said the car hadn't been cleaned or gassed. Was given the choice to take as is or wait. Took it as is. Was told since given to me empty, I didn't need to fill the tank and was told a note was made. When checked in, the note didn't transfer, had to talk to Cust Svc.

Cons: KAYAK, you sold me an insurance, that Budget did not accept. That's VERY BAD! So I had to pay twice, because my first insurance was useless. How can you do that??????? And, again VERY BAD: The adress for drop off was wrong - 22 miles away from LAX. A fault of the Budget agency in Vista, I think. Fortunately, I followed the signs and found the drop off-station close to the airport.