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Pros:Staff was friendly and drop off was easy
Cons:the car had safety issues. we chose a Jeep wrangler. While traveling on the interstate at high speeds the car began to shake vigorously, my husband almost lost control of the car the first time it happened. It happened several times while we had it, sometimes at high speeds and other times just driving through the city. The AC would also start blowing heat out of no where which wasn't comfortable when it is 90+ degrees outside.
Cons:The brakes squealed and didn’t want to work the Winchell wipers didn’t work and it has to have a computer problem because on the screen of the car Radio kept popping up all kind of stuff wouldn’t go well and I think it has a computer problem because I even had a hard time accelerating every now and then and you think it was just a piece of junk my honest opinion I will not rent from them again
Pros:Everything was ready to go. I had a tire issue, which is nobody's fault, and the out of town crew was just as friendly and helpful as my local office!
Pros:The Suburban was nice
Cons:The customer service, the fact that the "deal" I received was extremely misleading and I ended up having to pay extra for the car I had been lead I had actually reserved. The handling of my money was reckless, the assistant manager was supremely uninformed, and my attempts at reporting my dissatisfaction were wholly unproductive. I will never use Enterprise again.
Cons:I should have been given more information when i registered
Pros:Check In - fast Car - very clean Overall, a great experience
Cons:Not a thing
Cons:They could have not put me through so much drama about having the vehicle that I requested. If you are not going to have the vehicle that a person request, you should let them know ahead of time not 3 hours before you get ready to come and pick up your. As a large company you should keep your word and if you can't you should make right the situation.
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Pros:Nothing...Because I got nothing
Cons:I was told I would be compensated at the return of my rental but the drop off spot said there was nothing they could do so I was not took care of when they gave me a car that should of been inspected cause I drove 13 hrs from SC to Ind with out and wipers they didn't work and it was in the snow so I think I will go to Enterprise like I should of.
Pros:Excellent service, clean car, good explanation of contract rental terms, and good location. Special thanks to Al for attention to detail and his help in locating something we left in car after drop off.
Pros:convenient, courteous, nicer vehicle than expected
Pros:Getting the car was great, easy process, nice staff, free upgrade.
Cons:An unexplained $25 charge to my CC the day after I dropped it off, and it's a Sunday and they're closed so I can't get an explanation until tomorrow. Fuel was more than what I got so it couldn't be that. I dropped it off after hours, with-in the time I said I would drop it off, and left my rental agreement in the car like the instructions said so now I can't look in that and see if a reason is stated in it.
Pros:The way I made the appointment
Cons:My car could have been better
Pros:Drop off was easy and the car was nice and clean
Cons:The receptionist charged me for smoking in the car and I don’t even smoke
Cons:Rental store called and said no car available after reservation made and confirmed. After 2 hours on the phone had the location changed to another location. Went to pick up the car and the reservation was never transfered. They offered me another car at 5 times the price. NEVER Again
Pros:Customer service was excellent
Pros:Friendly customer service attendent.