Luton car hire

Cons: I was originally told at booking that we had the option of a pick -up and drop off from Luton Airport to City Centre but turned out we didn't.

Cons: Can't name one this time

Cons: completely misleading was sold insurance online for the car. rental compamy would not recognize the policy that I was sold and would not release the car! never using kayak again

Cons: Small scratch on the fender, no longer than an inch, Hertz charged us $150. Shameful for something that would come out with a bit of wax.

Cons: Very poorly marked, very confusing drop off with no paperwork offered.

Cons: Nothing!

Cons: Staff could have at least worked with me and acted like they cared. Staff couldn’t have cared less as it was “my problem” to figure out how to put a deposit on a rental like that.

Cons: While the heathrow branch is a different experience, renting in Luton is quite a headache, to say the least. For first time visitors, it is extremely difficult to find. Then, there are far too few people working, doing b oth the rental agreements and payment, and giving out/recieving cars. The worst though is the apparent directive they have been told to create extra income almost by any means necessary. This means they overcharge for everything they can (my plane was delayed, had to pay extra for arriving late. Others couldnt find the place, also had a late fee. Charged more for taking a debit card, etc.). Possibly the worst is the "damage" control on the car, where they quickly lead first time renters to look past small scratches in the car when taking them out and then amazingly find them upon return and demand exorbitant fees (150 GBP for scratches on a hubcap?). You can prepare yourself and take pictures of the car while still in the lot before you take it, but be prepared to joust with the fees they try to tack on both at the beginning and upon return.

Cons: Upfront information that I would have these additional expenses. Car was not ready on time and it was not clean (smelt of cigarettes)

Cons: Too many hidden charges. Classic “bait and switch”. Locations were inconvenient.

Cons: Took 2 hours to get the car, there were only three others in front of us

Cons: Double charged for alternate location drop off. Over charged for car seat. Didn’t have my car type, “upgrades” to a car from an SUV that I couldn’t fit my family in. Downgraded to a mini van to fit family but didn’t change price.