Pros: Very customer oriented. I had an issue with the AC and I thought I was going to have a hard time exchanging the vehicle. To my surprise, there were no questions asked and they immediately gave me another vehicle and deducted a day rental from my final bill. Excellent service!
Cons: All was great!
Jan 17 2017
Pros: Nice car
Cons: Less than 1/4 tank of gas in car at pick up.
Enterprise employee that did the check out, did not honor my priceline reservation and said that if I declined the insurance coverage, then I lose the lower rate. When I returned the car, they fixed his error and honored my reservation.
Nov 23 2018
Would be nice to pick up from any location
Pros: That I was dropped off and I could also be picked up
Cons: That I couldn’t pick up a car and drop off at any location. Also the Arapaho office was closed on Sundays
Cons: The car they provided me with had a nail in the tire. I had to stop to put air in the tire three times on my trip. When I got home the tire went completely flat. There was no spare with the car to even replace it to return it. Very disappointed and dissatisfied.
Cons: Reserved a small SUV and when we got there all they had left on the lot was ONE a compact car. We were driving 900 miles to rent a truck and ,over belongings across the country. They attempted to find us another car locally but contractually couldn't call the airport because they didn't have reciprocal agreements with them. I was able to find a replacement with my cell phone so we left without the rental and got another at the airport - from Enterprise.
Mar 14 2018
Cons: i booked online a car to pick up from richardson but hertz branch in the richardson was closed when I got there. I did not get any info about working times in richardson branch before i booked. This is unprofessional and extremely rude! After half an hour talk on call I managed to get confirmation for refund. Still waiting refund...
Apr 8 2018
Pros: it was easy and quick to rent the car the car was clean
Cons: i used to work as a customer service agent and the first and most thing i learnt about it was never to say ' I DO NOT KNOW TO A CUSTOMER' ...my boss always told us if you don't know you have no business working here... so I rented my car thru a third party got a good deal paid my insurance thru them so when I went to pick my car I was asked if I needed an insurance told her I paid but she told me that it doesn't show there i asked her what i should do and the answer was 'I DON'T KNOW ' so i didn't want to take the risk of driving without it and ended up paying twice went back and asked her again 'SHE DOES NOT KNOW WHAT I SHOULD DO ' will never use Hertz again
Mar 15 2019
Pros: Staff were friendly
Everything went smoothly
I had a short delay in my return, but they were very understanding
Cons: Nothing to report at this time
8 travellers who hired a car in Richardson gave the car agency they used an average rating of 5,9
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Top tips for hiring a car in Richardson
Book your car hire in Richardson at least 1 day before your trip in order to get a below-average price
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What is the best car hire agency in Richardson?
Based on ratings and reviews from real users on KAYAK, the best car hire companies in Richardson are Alamo (8,7, 6471 reviews), Budget (7,4, 4171 reviews), and Enterprise (9,0, 15 reviews).