Guest reviews
Overall rating
9,0
Excellent
Based on 15 reviews
Cleanliness
9,1
Comfort
9,1
Pickup/dropoff
8,7
Value for money
8,9
Pros
"Very friendly and helpful staff."
(in 466 reviews)
"This was a great experience."
(in 309 reviews)
"His customer service was excellent!."
(in 1169 reviews)
Cons
"No cars available upon arrival."
(in 229 reviews)
"Return car process was too slow."
(in 56 reviews)
"Long line to pick up car."
(in 70 reviews)
Recent reviews
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Find reviews that mention:
pick up the car
great customer
great service
car was great
great car
airport location
picked up the car
drop the car
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8,8
Would be nice to pick up from any location
Pros: That I was dropped off and I could also be picked up
Cons: That I couldn’t pick up a car and drop off at any location. Also the Arapaho office was closed on Sundays
review from
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5,6
Pros: The first car I had was switched for a more suitable car in the same car classification. I have had good expe4riences with other branches of Enterprise.
Cons: Bait and switch on the rate. Condescending counter help states that "she spent an hour trying to make it right", when I spoke with a young man regarding the inaccurate rate and he was the one who corrected it. Then she tried to change the rate again upon the rental return! I would not recommend this branch.
review from
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6,0
Pros: Nice car
Cons: Less than 1/4 tank of gas in car at pick up. Enterprise employee that did the check out, did not honor my priceline reservation and said that if I declined the insurance coverage, then I lose the lower rate. When I returned the car, they fixed his error and honored my reservation.
review from
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10,0
Pros: Very customer oriented. I had an issue with the AC and I thought I was going to have a hard time exchanging the vehicle. To my surprise, there were no questions asked and they immediately gave me another vehicle and deducted a day rental from my final bill. Excellent service!
Cons: All was great!
review from
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8,8
Would be nice to pick up from any location
Pros: That I was dropped off and I could also be picked up
Cons: That I couldn’t pick up a car and drop off at any location. Also the Arapaho office was closed on Sundays
review from
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10,0
Pros: Very customer oriented. I had an issue with the AC and I thought I was going to have a hard time exchanging the vehicle. To my surprise, there were no questions asked and they immediately gave me another vehicle and deducted a day rental from my final bill. Excellent service!
Cons: All was great!
review from
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5,6
Pros: The first car I had was switched for a more suitable car in the same car classification. I have had good expe4riences with other branches of Enterprise.
Cons: Bait and switch on the rate. Condescending counter help states that "she spent an hour trying to make it right", when I spoke with a young man regarding the inaccurate rate and he was the one who corrected it. Then she tried to change the rate again upon the rental return! I would not recommend this branch.
review from
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6,0
Pros: Nice car
Cons: Less than 1/4 tank of gas in car at pick up. Enterprise employee that did the check out, did not honor my priceline reservation and said that if I declined the insurance coverage, then I lose the lower rate. When I returned the car, they fixed his error and honored my reservation.
review from
Other suppliers in Richardson scored
Where can I find Enterprise hire cars in Richardson?
499 W Arapaho Rd, Enterprise car hire
Address
499 W Arapaho RdPhone
+1 972 234 1581FAQs about hiring a car from Enterprise in Richardson
How many car hire locations does Enterprise have in Richardson?
Enterprise has 3 car hire locations in Richardson. Take a look at our Enterprise hire location map to find the best car hires near you.
Does Enterprise have a car hire location at the airport: Dallas/Ft Worth & other airports (DFW)?
Yes
Does Enterprise offer shuttle or airport pick-up services from Dallas/Ft Worth & other airports (DFW)?
Yes