10.0 ExcellentNov 30 2020
Pros: Easy pickup, great rateCons: ability to leave rental if office closed in the parking area. Narrows options of using when returning after 12, or 4 on weekdays. Also, noone there when we went to return 10am on a Monday. Had to just leave car.
6.0 GoodNov 26 2020
Pros: Drop off was easyCons: They didn't have any compact SUVs which I had reserved, so I had to get a smaller car
2.0 MediocreNov 18 2020
Cons: They should have other options instead of just being able to use a credit card to hold a deposit wasn't able to do much even after I called my bank .. got stuck with my reservation having to be canceled and my money not being refunded
2.0 MediocreNov 14 2020
Cons: No one was there at all. I waited for almost two hours. No one was there to help. I called Thrifty on the phone, no answer. I called Thrifty's 1-800 number and they were of no help saying they couldn't do anything because they had no direct contact to the local offices. I eventually rented a car at a completely different car rental agency (which I had to take a taxi to so it cost me extra). Absolutely terrible experience and Thrifty was no help at all. There was another guy there that was trying to do the same and he was bewildered and also spend lots of time on the phone trying to figure out why on earth they had no one there to help or get us our cars.
10.0 ExcellentNov 11 2020
Pros: This was my second time renting from this location and I can't praise it highly enough - the pickup and dropoff process are always so quick, and the staff member is SO nice. I was worried about getting back too late as I got stuck behind a garbage truck on a narrow block for 45 minutes on my way to return the car, but they were very understanding.Cons: It would be great to have a local number at the location to contact in case of any issues. I was trying to find one so that I could give them a heads up when I was running late, but could only find the general 877 number for Thrifty.
3.2 MediocreOct 31 2020
Cons: When I went to pick the car up, I was told that thrifty was no longer at that location, and I need to walk a few blocks away to another location. I never received any heads up about this.
8.0 ExcellentOct 15 2020
Pros: The car was easy to operate. The car had adequate leg room.Cons: I have no complaints. The experience was very good.
9.2 ExcellentSep 15 2020
Pros: Such a convenient location - walkable from my home - and pick-up and drop-off were really quick. No wait, friendly staff, and a clean, well-functioning car.Cons: I was nervous after reading the reviews, but came prepared understanding how to find the location and everything was honestly super smooth (they should have clear signage outside, and should also include specific directions in their confirmation e-mail). I used my own E-Z-pass so here's hoping I don't get hit with any unpleasant surprise charges after the fact. I do wish the car had Apple CarPlay, but otherwise, it was one of my better car rental experiences.
5.6 OkaySep 8 2020
Cons: The Brooklyn office was closed on Monday 7th so they shouldn’t have accepted our booking.
9.6 ExcellentAug 11 2020
Pros: Pick-up and drop-off was super easy. They cleaned the car in front of me when I came to pick it up!Cons: A little expensive for only have the car for two days.