Norwalk Car Hire

Cons: From the moment I made the reservation, there was a HUGE problem. When I was asked "where would you like to rent from?", I typed in LAX, and since I had never been to LA before, when the first place to make a reservation came up, I did not think twice that the reservation might actually be in a completely different place. It would have helped enormously if there were a few words at the top of the screen that said "no cars available at LAX, but here are a few other options", but there was NOTHING; NO indication from Kayak that they were not offering me what I had asked for. When I got to the Enterprise check in counter at LAX (at 2:00 am- due to a delayed flight- with my 5 year old in tow), I was told that "you didn't make your reservation with us, you made it with another Enterprise 25 minutes from here". Furthermore, there were no cars for me to rent from the airport, as they would be sold out until the following Tuesday (which was probably why I was not allowed to rent from LAX in the first place). I was in total shock. I had realized - after a three hour delay, and flying cross-country that I had been part of a "bait and switch" car rental scam. And although the people at LAX Enterprise "would love to help me", I was out of luck as the other Enterprise had closed. I WILL NEVER USE KAYAK AGAIN!

Cons: Paperwork took too much time. A lot of unnecessary paperwork presented. The agency demands $500 deposit, which they claim to apply to damage and or tickets, so they ar already assuming ..... A 7 seater minivan was booked and we got an Cramped suv

Cons: Well the young woman at the Norwalk location was extreamly rude, when I asked about extending my rental she said I couldn't do that. That after my rental was up I'd have to pay $98/day which made no sense since I could have canceled my rental and created a new rental at a cheaper price. I had to contact hertz directly to correct this and the helpful person on the phone extended my rental in seconds with no issues. However the car broke down less than 2 days so I had to unpack all my things (I'm moving across the country) and repack it all which was very time consuming and annoying.