Pick-up location | Northfield |
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Car types | |
Hire locations | 1 |
Airport locations | 0 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
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Passenger van |
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Pick-up truck |
2 locations in Northfield
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Show reviews that mention
Reviews
4,0 Mediocre
Jan 2022
2,0 Poor
Dec 2022
10,0 Wonderful
Oct 2021
8,0 Very Good
May 2021
Pros:
Staff were friendly and courteous!Cons:
Nothing10,0 Wonderful
May 2021
Pros:
When I first arrived at the rental counter at Cleveland/Hopkins airport, the clerk informed me my rental had been made at another Cleveland location miles away. When I asked if there was anything she could do to help me she imphaticaly said no. A supervisor happened to be there and came to my rescue. She was wonderful. The first clerk was not going to even try to help or ask the supervisor if anything could be done. To her, the mistake and inconvenience didn't matter. Once the supervisor helped things went well and quick. My return person was great!Cons:
Perhaps train clerks in regards to customer service. They appear to have NO desire to help solve problems. Thank goodness for a competent supervisor!2,0 Poor
May 2021
Pros:
Car rental was set for 6:00-- I arrived to the lot at 6:02 as a function of traffic and work. No-one was there to be found as they had closed at 6:00 on the dot which is interesting since this was my pickup time (how can you close at 6 and also rent a car at 6?). Anyways, I called "customer no service" who refused to help me in any fashion. They would not find me a comparable truck anywhere nearby without significant fees. The best they could offer was to replace my $298 rental for a >$600 rental, which is in no way comparable. Needless to say, I ate the loss and rented a car with enterprise. I will never use Hertz or this location again and I'd advise you do the same.Cons:
Everything5 locations in Northfield
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Reviews
7,2 Good
Jun 2018
Pros:
Personable staff. They took the time to find out this was my 3rd time renting a 15 passenger van with them and we talked about the positives and negatives of that particular model van. Took the time to make sure I was comfortable with where everything is on the van even though it was the 3rd time.8,8 Very Good
May 2017
Pros:
Enterprise was excellent. Signage and directions for rental car returns is poor.10,0 Wonderful
Jan 2017
Pros:
I was picked up on time they were helpful with all my questions.Cons:
Price was over what I was told it was going to be10,0 Wonderful
Jan 2017
Pros:
Great customer service!8,4 Very Good
Dec 2016
Pros:
Car was clean and looked nice.Cons:
Changing the reservation wasn't an option for a variety of reasons, none of which were clear ahead of time. Location had limited hours. When I called and had a question about how to use the Wifi in the car, the cold response was, "Consult the owners manual. I can't help you." Would have liked the special rate to be at the location 5 minutes from my house instead of just the one 45 minutes away.8,8 Very Good
Dec 2016
Pros:
No problems. Easy check in & out. Very courteous service.Cons:
Car interior was quite stained.2 locations in Northfield
One location in Northfield
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Reviews
5,6 Fair
Feb 2020
Pros:
Friendly staff, quick processCons:
I was told the car had EZ pass, it did not. Car smelled like smoke, used Q-tips and cigarettes left on floor between seats.7,6 Good
May 2017
Pros:
I used my debit card to pick up my car but it cannot pass the SSN check since the system is for credit only. I successfully used my debit card to complete all online process and there is no any notice telling me that until I walked 30 min to pick up the car and then get stuck there for an hour.4,4 Mediocre
Jan 2016
Pros:
the employees were very nice.Cons:
***Gas tank could not be opened to refuel before returning. At drop-off, the second attempt by the Budget employee was successful only with the help of a screwdriver to pry the tank cover open. Then, we were told we would have to go to a nearby gas station an fill the tank ourselves (we are talking possibly 2 gal), and then come back to return the car. Otherwise, we would be charged a $20 refueling fee. The whole drop-off process took almost an hour. Come on Budget...give the office some customer service latitude.10,0 Wonderful
Nov 2015
Pros:
Courteous agents4,0 Mediocre
Oct 2021
1,9 Poor
Sep 2021
Most popular car type | Economy |
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