Louisville Car Hire

Louisville Car Hire

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Louisville car hire information

Pick-up location Louisville
Hire locations 35
Airport locations 11

Louisville car hire reviews and directory

Rated no. 1
Alamo
Best rated
8,6 Excellent (73 reviews)
1 location in Louisville
Alamo
Locations in Louisville
600 Terminal Dr Ste 8
+1 844 887 8408
  • 8.4
  • 8.7
  • 8.7
  • 8.5
  • 8.5
Recent reviews
10,0 Excellent
Aug 11 2018
Great service with Jamie at the airport
Pros: Very professional at the airport pick up Counter with Jamie at Alamo, he was very friendly, informative, helpful, and efficient.
Cons: Car was fantastic- nothing not to like
10,0 Excellent
Nov 28 2015
Great price and service
Pros: We recieved a brand new suv and the price for the week rental was outstanding.
Cons: The gas tank size was a little small.
10,0 Excellent
Dec 13 2015
Awesome vehicles
Pros: The SUV was awesome!! Nearly brand new!!
5,6 Okay
Dec 17 2015
Pricing
Pros: I liked the car
Cons: I didn't understand the car and why it was beeping or why it kept showing me different numbers on the screen. I didn't know how to work it. Also, Kayak gave me one price and then the airport charges me almost another $125. I was really pissed off about that. Don't show a price online and then I have to pay over $100 more when I get to the airport. I will never use Kayak again, I cannot trust it.
9,6 Excellent
Jan 4 2016
No problems
Pros: Everyone was very friendly and helpful.
Cons: Confusing walking from return area to rental office and airport terminal. Signage needs to be better.
2,0 Mediocre
Jan 5 2016
Horrible experience
Pros: I liked absolutely nothing! Horrible experience, never again!!
Cons: The entire experience was a mislead goose chase with no good ending. Worst experience I've ever had with a company, the man that ran the pickup location, and the customer service people. Over all it was a disappointing tear filled experience.
10,0 Excellent
Jan 6 2016
Easy, fast, great customer service.
Pros: Desk staff helpful and pleasant and fast service. Car was clean and well maintained.
10,0 Excellent
Mar 6 2016
Pros: Everything went very smooth --- no issues -- convenient
Cons: I wanted the suburban --- was initially offered a Durango --no go--- 3 6'5" men are not gonna fit in Durango --- not comparable --- but was very quickly corrected and I was able to acquire the suburban
10,0 Excellent
Mar 28 2016
Great Rate
Pros: No issues; convenient terminal location.
Cons: A little upselling at desk.
5,6 Okay
Apr 26 2016
Disorganized
Pros: I had a poor experience--no positive to share.
Cons: Louisville was very disorganized. I had difficulty knowing where to take the car to be checked in--very poor signage. I ended up pulling up to an Enterprise sign for checkin, I couldn't find one for Alamo. I was told I was at the right place. No directions were offered on how to even get into the airport!
Rated no. 2
Thrifty
7,5 Good (48 reviews)
1 location in Louisville
Thrifty
Locations in Louisville
600 Terminal Dr
+1 877 283 0898
  • 7.2
  • 8.0
  • 7.8
  • 7.0
  • 7.3
Recent reviews
8,0 Excellent
Aug 14 2017
Pros: quality of car and cleanliness
Cons: We wanted to pick up early and they said we could upgrade or would have to wait as they had no cars in our category. They made us wait until the exact minute of our reservation and there were tons of cars when we went out to the lot. They clearly just wanted us to take the upgrade. This is the only car rental that I have not been able to pick up early, ever.
2,8 Mediocre
Aug 9 2018
Please provide better customer service training for employees
Pros: N/A
Cons: At the empty register, the clerk (Gwen) ignored me for 5 minutes. I reserved my car at a specific time, it took more than 30min to just do paperwork/answer questions and an additional 10min wait for the car. It was 6am at an empty airport. Gwen repeatedly asked me about the insurance, when I told her I am content without as my personal insurance covers everything, she got EXTREMELY angry and rude. She rolled her eyes, insulted me, and mumbled under her breath for the remainder of the time. These comments and scolding continued as I signed the final paperwork and walked away. I also have a visible health condition preventing me from walking long distances. She requested a specific car for me and on the phone was told it was quite a distance, she said she wanted that specific car given to me despite it being parked further away. I had to walk across a large parking lot in pouring rain because of this. When I asked about additional charges she once again got upset and rude then did not tell me charges that occurred at the end of my transaction. Please provide better training for Gwen and your other SDF Louisville Thrifty staff. Her poor attitude has turned me off this company completely. I will be contacting corporate regarding this matter and sharing my experience with my friends and family who use Thirfty.
8,0 Excellent
Oct 17 2015
Watch out for unscrupulous counter person. SDF
Cons: Counter person at SDF Louisville told me you " must " take our min insurance adding an additional $130 to the tab. After already signing, I realized that I do NOT have to take thrifts minimum insurance policy. When I re approached him he became upset with me" you told me to put it on" . I had registered for an intermediate an he gave me a Chevy that was not a intermediate. I had to drive 4 crammed people( one of which was my boss) from Louisville to Nashville. I had ask for something large enough to to fit 4 comfortably.
10,0 Excellent
Dec 31 2016
Excellent customer service
Pros: Professional, courteous service and willing to listen to my suggestions.
Cons: None - great service.
7,2 Good
Jan 25 2017
Customer service needs work
Pros: Car was nice, clean, etc. Dropping the car off was super simple, quick, and easy. Price was cheapest of all the competitors.
Cons: The woman working behind the counter when I arrived to pick the vehicle up was rude, assuming, and very unnecessarily curt with me. There was zero people in line behind me, I am young and polite and easy to work with, and I had made my reservation already online days before. But she was so rude and short with me, that it gave me pause, and I considered cancelling right there on the spot. She's fortunate that I am not her boss, as she would have to find employment elsewhere. If you work in customer service, be polite! Don't be a brat, don't make assumptions about people, chill out and do your job. end rant.
6,0 Good
Jan 25 2017
Pros: It more than double what we originally booked. We were tricked into buying roadside assistance.
6,0 Good
Feb 2 2017
Pros: They offered me a different vehicle.
Cons: The first vehicle reeked of smoke. The GPS was out of date and sent me to the wrong location twice, was slow and did not now the current roads. The cars are the farthest from the terminal. I had to go back to the desk to check the vehicle back in - the outside check in wasn't working.
10,0 Excellent
Feb 7 2017
Great service
Pros: Great fast service all friendly staff !
Cons: Everything was great
8,0 Excellent
Feb 14 2017
Pros: I had to get an upgrade because did not like managers pick it other than that good
9,2 Excellent
Feb 19 2017
Excellent value for a clean dependable car
Pros: The car itself, and ease of drop off
Cons: Wait time to pick up the car. It took agents 14 minutes per person to process and there were 3 people in front of me so I stood there for 42 minutes, which is ridiculous. You need to simplify the process for them.
Rated no. 3
Hertz
6,7 Good (55 reviews)
4 locations in Louisville
Hertz
Locations in Louisville
1215 S Hurstbourne Pky
+1 502 326 1351
4165 Bardstown Road
+1 502 491 3725
4826 Preston Highway
+1 502 961 7163
600 Terminal Drive Ste 11
+1 502 265 8236
  • 6.5
  • 6.8
  • 7.0
  • 6.4
  • 6.9
Recent reviews
7,6 Good
Feb 24 2017
Location was a little out of the way.
Pros: The Hertz employees were attentive and helpful.
Cons: The location that I choose was a little bit out of the way.
10,0 Excellent
Jul 13 2018
Pros: I got an upgraded vehicle at no additional cost. The staff at the pick up and return were very courteous.
2,4 Mediocre
Dec 8 2015
Cons: Pick up/drop off bad horrible service. Quality of car was not what I chose/paid for when selecting my rental.
3,2 Mediocre
Aug 14 2016
Bad Rental
Cons: Pickup wasn't at airport. Car wasn't ready; still had to be cleaned. They gave me the car with an empty gas tank. And the car smelled of smoke. Would not ever text from them again.
8,0 Excellent
Sep 20 2016
Cons: Had to wait for car to be delivered about 1/2 hour, Was ordered 3 weeks iin advance.
9,6 Excellent
Sep 26 2016
Pros: The price was great and the car was in excellent condition.
Cons: Though I had indicated I wanted to pick up and drop off at the Louisville airport, I was scheduled to pick up and drop off at an off-airport site. The folks at Hertz rectified this, but I had to pay a $15 fee. Considering the price, this was acceptable, but I'm not sure I didn't just luck out in encountering Hertz people who were willing to help.
9,6 Excellent
Dec 3 2016
Great service, pretty good car
Pros: Pickup and drop off were both smooth, with friendly, personable staff who were ready to help. The car (a Toyota Yaris) was clean and gave me no operational hassle. The fuel economy and pickup were good, and my fiance and I were both grateful that what it lacks in horizontal space, it makes up for vertically; we are both tall, but neither of us felt squished. Being able to use the Bluetooth with my phone was a very welcome and appreciated feature.
Cons: The steering wheel doesn't telescope forward, and as I sit with the seat fairly far back to accommodate for my legs, it resulted it me hunching forward to reach it properly. The Yaris also has some sizeable blind spots, and as my rental was an economy, the side mirrors have to be adjusted by hand, which were both fine once I adapted.
8,0 Excellent
Dec 25 2016
Something to get the job done. Nothing more.
Pros: I received a fuel efficient, fairly new Nissan Sentra. The price was right and the car handled well.
Cons: There are no frills (no navigation, Bluetooth only transmits voice for calls, seats are small and stiff etc).
6,0 Good
Feb 4 2017
Needed a quart of oil
Pros: I like the car itself and they confirtablity of the ride.
Cons: I had to add a quart of oil before my trip. Someone didn't change the oil properly
8,0 Excellent
Jun 9 2017
Pros: What did you like? Drop off was very fast and easy.
Rated no. 4
Dollar
5,6 Okay (52 reviews)
1 location in Louisville
Dollar
Locations in Louisville
600 Terminal Drive
+1 866 434 2226
  • 5.2
  • 6.1
  • 6.3
  • 5.3
  • 5.2
Recent reviews
5,2 Okay
Oct 30 2017
Cons: Agent did not inform me that adding a driver - my wife - would be an additional cost. Agent tried too hard to upsell on insurance and upgrade vehicle, without informing me of these charges.
10,0 Excellent
Mar 29 2018
Cons: N/a
2,0 Mediocre
May 13 2018
Never got car
Pros: I liked the deal that was advertised on Kayak, although it wasn’t honored upon arrival.
Cons: I booked the deal ($37 for two days) but when I got to the airport I was told the economy cars were not available. The lady said she’d cut me a “deal” and up charge $20 for a midsize. I didn’t want to pay nearly $60 for such a short period. After politely saying I’d like to see if I can find something cheaper, I went in the kiosk adjacent to her, which was Thrifty. She (rather rudely) told me that they are the same company and won’t be able to give me anything better. One of the Thrufty employees had to correct her and said that was exactly true. I said I didn’t realize that and left irritated and somewhat embarrassed that she said that openly in front of other people. So, I walked down to National. The guy there was very nice and hooked me up with a brand new Ford Fusion hybrid for $42. That was my first interaction with Dollar, and it wasn’t a pleasant one.
7,2 Good
Oct 14 2015
Nice car, misleading online reservation, slow serv
Pros: The car was a good value.
Cons: There was a very long wait at the Dollar counter at Louisville airport (one hour for 4-5 customers). I had reserved a "Special" online because it was described as capable of holding five people and two suitcases. The lady at the counter was friendly, but told me I would need to upgrade to get something big enough. I needed the space for luggage, so I paid extra (she did offer some kind of discount) and choose a Corolla.
2,0 Mediocre
Nov 10 2015
Charged me double then quoted rate
Cons: When I arrived at the desk and showed them my reservation, they didn't want to honor it and told me they don't ahve the size car available for this rate. They forced me to take something larger and charged me $89 vs 43
8,8 Excellent
Nov 17 2015
Great customer service!
Pros: The people who work here are very nice & divided great customer service.
Cons: They couldn't find the reservation I made through kayak.com & told me they were out of rentals. (Like - the excellent rep there found me a car & gave me the price I had it online for.)
2,0 Mediocre
Dec 1 2015
Pros: NA
Cons: I never actually got the car. I went to pick it up and they tried to add in over 400 dollars in fees. They wanted to charge me about 700 dollars for one weeks rental. I will not be using Kayak again or Dollar. Kayak gave me a 250 dollar quote. It was obviously way off.
2,0 Mediocre
Feb 6 2016
The Worst Experience
Pros: I liked nothing about Dollar
Cons: I didn't like anything about about Dollar
2,0 Mediocre
Apr 11 2016
Pros: It was easy to rent on kayaks website.
Cons: The agent was rude and over charged us and did nothing to make me feel good as a customer. Her name was Anna. Her bad customer service makes me never wanna rent from Dollar again.
2,8 Mediocre
Apr 14 2016
Not worth it.
Pros: Drop-off worker was nice
Cons: Pushy counter agent. Car smelled strongly of fast food hamburgers. Cost for Ford Fiesta for a 24 hr weekday rental? $53. Outrageous.
Rated no. 5
Enterprise
8,2 Excellent (24 reviews)
15 locations in Louisville
Enterprise
Locations in Louisville
10109 Dixie Hwy
+1 502 937 0485
10500 Westport Rd Ste 102
+1 502 412 5111
10700 Plantside Dr
+1 502 240 5594
110 Ten Pin Ln
+1 502 896 9988
1360 Bardstown Rd
+1 502 459 3115
1850 S Hurstbourne Pkwy Ste 189
+1 502 493 9988
3201 Dixie Hwy
+1 502 778 0096
3924 Westport Rd
+1 502 894 0032
4149 Bardstown Rd
+1 502 458 5522
4307 Preston Highway
+1 502 363 4422
433 S 8th St
+1 502 589 2211
4505 Poplar Level Road
+1 502 966 8455
4911 Dixie Highway
+1 502 448 2211
600 Terminal Dr Ste 18
+1 833 635 0430
7519 Preston Hwy
+1 502 968 0894
  • 8.1
  • 7.9
  • 8.2
  • 8.5
  • 8.1
Recent reviews
10,0 Excellent
Oct 9 2016
Pros: Car was great, employees were friendly and good at their job.
Cons: Their weekend hours are really SHORT...and they are short of staff. They will gladly give you a ride home, but it only leaves one person at the desk..which results in lines.
10,0 Excellent
Jul 23 2018
Pros: The value for the money. Car was clean and ran well, Gas mileage was great.
Cons: Pick up time was later than we wanted due to location opening hours. Other than that there was nothing wrong.
9,6 Excellent
Sep 2 2018
Pros: The saleswoman was very professional and nice. She gave us a nice, clean, new car and worked us through the controls before we drove away. I’ve never had that experience before when renting a car at the airport. Overall, it was a great experience!
Cons: The saleswoman tried very hard to talk me into taking the insurance on the car because the street in front of the rental office was under construction and she acted like I was going to get into an accident pulling out of there. First of all, the car she gave me was similar to the car I drive at home and second of all, I’m not stupid. I took it anyway because she was too pushy about it and made me uncomfortable.
2,8 Mediocre
Nov 5 2015
i was unable to rent from enterprise
Pros: Allianz insurance experience was easy and attentive, also, a good price.
Cons: Pushy service, hard sold insurance to an already insured car, car ended up being rented by my GF , paperwork was incomplete and incorrect, overall horrid.
8,8 Excellent
Jul 3 2016
Great rental co, not so great car
Pros: Gas mileage was great, the car looked nice, enterprise rental was great to work with.
Cons: The vehicle was not very comfortable, wasn't a very smooth ride, hard to get in and out of for my husband who is 6'0.
10,0 Excellent
Sep 10 2016
Joel and his team were great
Pros: Great car, great service, great value for the money. What's not to like.They made me feel like a valued customer, and even called to make sure my ride was OK
9,2 Excellent
Oct 15 2017
Car rental
Pros: Quick and friendly service
Cons: Dropoff was a bit confusing.
10,0 Excellent
Aug 31 2016
seamless transaction
Pros: easy!
Cons: ?
4,0 Okay
May 31 2017
Horrible!
Pros: Car was nice. Hands free feature was great.
Cons: Barley fit three kids which is why I requested a full size car. A Camry is not full size. No floor mats. Fleas on driver side. Car was filthy inside and out. I asked why it wasn't cleaned and was told it just needs detailed. There was food in the seats and on the floor. Tint residue still on windows and not removed completely. Hard to see out passenger window due to that. Horrible experience. Next time I'll just take my own car borrow from a family member.
10,0 Excellent
Sep 10 2016
Easy Peasy and Such Nice People
Pros: The Enterprise in Middletown is a real pleasure to deal with. They are very friendly and efficient and their drivers are charming.
Rated no. 6
Avis
7,4 Good (4 reviews)
5 locations in Louisville
Avis
Locations in Louisville
146 East Broadway
+1 502 561 0768
2520 Plantside Drive
+1 502 499 9925
4330 Crittenden Drive
+1 502 380 1515
600 Terminal Drive
+1 502 368 5851
9012 Taylorsville Road
+1 502 499 9716
  • 7.5
  • 8.0
  • 8.5
  • 6.5
  • 6.5
Recent reviews
9,6 Excellent
Oct 21 2015
Great car - the second one that is - first was dir
Pros: helpful desk staff and cars right there at the terminal
Cons: first car was dirty and the one person in the parking lot was on a phone in a running car near us talking loud with a foul mouth. It would be better for Avis if he was cleaning the dirty car they first gave us
4,0 Okay
Jul 12 2016
Cons: I waited four hours for a replacement in Newark. I ended up having to pay for a hotel because I got drowsy after waiting for four hours. I called Louisville to advise I was delayed and they still charged me for an extra day. Credit has not come through.
10,0 Excellent
May 7 2019
Pros: Fair price. Helpful staff and they valued my time and got me on my way.
Cons: Fresh baked cookies at the counter would have been great.
6,0 Good
Jun 21 2016
Pros: The car was clean and a nice vehicle.
Cons: The car was not ready for us at the designated time. Then the attendant said they did not have one at all. After several hours she found one at another site. All this caused stress and delayed our vacation by more than 5 hours. Then the price was even higher than originally quoted not a single discount for my inconvenience or their confusion.
Rated no. 7
National
6,5 Good (3 reviews)
1 location in Louisville
National
Locations in Louisville
600 Terminal Dr Ste 8
+1 844 887 8409
  • 6.7
  • 6.0
  • 6.7
  • 7.3
  • 6.0
Recent reviews
2,0 Mediocre
May 27 2016
Cons: I called National and cancelled the rental the same day as my search changed the rental dates and I did not notice until after I booked. I was still charged the additional insurance to my credit card and now fighting to have that refunded.
8,0 Excellent
Aug 6 2017
Cons: Found a used water bottle under front seat and luggage tags in the trunk
9,6 Excellent
Oct 18 2018
Easiest and most convenient car rental experience I've ever had
Pros: Quick check in Walk straight to car No hassle departure from parking lot Easy, no hassle drop off Close to terminal Great customer service - polite, helpful and fast
Cons: price could have been a little lower
Rated no. 8
Payless
6,5 Good (15 reviews)
1 location in Louisville
Payless
Locations in Louisville
600 Terminal Drive
+1 502 380 2266
  • 6.4
  • 6.7
  • 6.5
  • 5.9
  • 6.8
Recent reviews
10,0 Excellent
Sep 11 2018
Pros: Extremely pleasant gentleman working at the rental counter Easy pick up/drop off Better car than I expected to get
Cons: Nothing to mention
6,0 Good
Nov 13 2015
Pros: the car was fine. not great sight lines but fine for a quick rental.
Cons: pick up was extremely slow. the place was understaffed and having computer issues. the guy was having a bad day but it seemed like that was a regular occurrence. drop off was better. Watching the other companies in the rental area I will pay a little more to go with another brand in the future. they were clearly better staffed and more helpful.
2,0 Mediocre
Dec 6 2015
Two hour window
Cons: I showed up after my designated pick up time only to realize that I had a two hour pick up window. Because I didn't show up within two hours of my appointment, I was stranded at the airport. I had to go with another agency which was a 50% increase in price. Not a good experience.
2,0 Mediocre
Jun 13 2016
They didn't save a car for my reservation!
Cons: I arrived from my flight (on-time) to find a gentleman sitting behind the counter with headphones on, staring at his computer screen. After putting my ID & credit card on the counter, it still took him around 30 seconds to acknowledge my existence. Removing his headphones, he took my ID, typed my information into his computer, and then (without saying anything to me) walked over to his counterpart at the next agency. After a brief discussion, he returned and said "I see you have a reservation, but we have no cars." What is the possible purpose of taking a reservation if you won't actually hold a car for it? I even asked about returning to the airport the next morning to pickup a car, but he said I would just have to make a new reservation...obviously I didn't have faith in their system at that point.
4,0 Okay
Jul 20 2016
Long waits, poor service
Pros: Car was satisfactory
Cons: Absurdly long wait to get car due to understaffed desk. No one to accept the return.
8,0 Excellent
Oct 3 2016
Easy&Convenient
Pros: Excellent customer service.
8,0 Excellent
Nov 25 2016
Cons: Long time checking in compared to the competition
7,6 Good
Dec 18 2016
Pros: The car was great
Cons: The car smelled like smoke and the check engine light was on
7,6 Good
Jan 14 2017
Extending is difficult
Pros: Clean car. Nice
Cons: 1) Back up camera mount was broken. I don't use them anyway. 2) Extending the rental was so hard I had to go to the Airport and do it in person. It shouldn't be so hard to give you more business!
2,0 Mediocre
Feb 22 2017
The Worse
Pros: There is nothing that I like.
Cons: Everything.... bad experience. No customer service nobody cares
Rated no. 9
Budget
6,4 Good (27 reviews)
4 locations in Louisville
Budget
Locations in Louisville
2520 Plantside Drive
+1 502 499 2520
4330 Crittenden Drive
600 Terminal Drive
+1 502 366 3360
9012 Taylorsville Road
+1 502 491 9153
  • 5.9
  • 7.0
  • 6.7
  • 5.6
  • 6.7
Recent reviews
10,0 Excellent
Jun 9 2017
Great Value! Easy location
Pros: Car was clean and fast easy pickup and drop off
4,8 Okay
Nov 21 2015
Pros: The car, a Kia Optima, was very nice. Great gas mileage. Reservation agent was very helpful.
Cons: At pickup the car smelled like cigarette smoke. At return the counter agents were unable to do split payments. It's very difficult to understand how a business would not expect more than one party to share a rental and the cost.
9,2 Excellent
Dec 13 2015
Everything was smooth for the most part
Pros: Pick up time was good and quick no complaints I would use them again.
6,0 Good
Mar 7 2016
Car smelled like smoke
Cons: Car smelled like smoke and the agent wouldn't do much about it except add it on my contract that it wasn't me. It was so bad that I had to travel with the windows down.
8,0 Excellent
Jul 10 2016
Cons: First car was not clean and AC did not work but replacement vehicle was great.
6,0 Good
Oct 1 2016
Excessive miles
Pros: That I made it on time for the return
Cons: That I was told that I needed to go inside & stand in a line longer than the DMV.. due to excessive miles when I had unlimited mileage for the contract.
7,2 Good
Oct 28 2016
Cons: There was no signage telling to go inside to drop off the keys.
5,6 Okay
Jan 31 2017
Great deal but the car was quite old
Pros: Excellent price and the car ran fine.
Cons: The car was an older model and had almost 40,000 miles on it.
8,0 Excellent
Mar 6 2017
Pros: Quick service getting the car.
Cons: The car wasn't that great for the class
5,2 Okay
Mar 13 2017
Omtinual bait and switch, no transparency
Pros: Distance of car rental desk from terminal.
Cons: Selection in website was not available and was effectively downgraded one category or forced to pay A surcharge against what was quoted in kayak.
Easirent
easirent
1 location in Louisville
Easirent
Locations in Louisville
Standiford Field
Sunnycars
sunnycars
1 location in Louisville
Sunnycars
Locations in Louisville
600 Terminal Drive Ste 8
301 travellers who hired a car in Louisville gave the car agency they used an average rating of 7,2

Car hire locations in Louisville

When to book a hire car in Louisville

Average daily price per month
Car hire prices as pick-up date approaches
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Top tips for hiring a car in Louisville

  • Book your car hire in Louisville at least 1 day before your trip in order to get a below-average price

FAQs about hiring a car in Louisville

What is the best car hire agency in Louisville?

Based on ratings and reviews from real users on KAYAK, the best car hire companies in Louisville are Alamo (8,7, 6635 reviews), Enterprise (8,5, 12903 reviews), and Avis (7,6, 2255 reviews).

How can I find a car hire near me in Louisville?

Take a look at our extensive car hire location map to find the best car hire deals near you.