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9,2
Easy to book
Pros: Easy to book online, no surprises, no pressure, and they picked us up
Cons: Nothing
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10,0
Pros: they let us pick the vehicle up a little early for free...
Cons: the vehicle came with no gas. no big deal though. great service and fast...
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2,0
Worst car rental experience ever
Pros: nothing
Cons: The car had wear and tear scratches all over it that we had mentioned to ROC Enterprise when picking up the car. They called it normal and wrote down only one very major damage. We rented the car for a few hours to drive from ROC to Niagara, NY. the same day, when we were returning the car, the Niagara, NY Enterprise people accused us of making all the scratches to the car! The manager Anthony was extremely aggressive and rude. I had to ask him to stop yelling and raising his voice multiple times. Worst experience ever. Never do business with Enterprise office in Niagara, NY. We rented another car from the Canadian side, Niagara-ON, Enterprise, and the people were amazing. Total opposite of the Niagara-NY Enterprise.
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10,0
They should validate...
Pros: ...which airport to return the car to. I returned the car to the wrong airport, dropped keys into after hours parking lot safe.... Walked into airport & realized I was in wrong airport. Then spent $62on a taxi plus 20% tip to drive from Niagra International to Buffalo airport.
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2,0
Nightmare!!!
Cons: Absolutely horrible experience. I rented the car from LGW airport in NY and dropped off at Niagara Falls. When I went to pick up my car I was informed of the price about $150 more than Kayak reservation. After spending lot of time my deal was honored. As per my return time when I went to return the car at the location it was closed. The board on the wall displayed information that when you return the car after location is closed, they will charge me upto the day they open the office. In my case I dropped the car on Saturday so I was going to get charged upto Monday!!! When I checked the actual receipt, it had all together different address!!! So I went to drop the car there and has exactly same experience.!!! MAKE SURE LOCATION ON RETURN ADDRESS ON RECEIPT IS OPEN WHEN YOU ARE RETURNING THE CAR
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8,0
Cons: Drop off location was closed and I had to take a taxi back to the. Airport.
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9,2
Easy to book
Pros: Easy to book online, no surprises, no pressure, and they picked us up
Cons: Nothing
review from
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10,0
Pros: they let us pick the vehicle up a little early for free...
Cons: the vehicle came with no gas. no big deal though. great service and fast...
review from
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10,0
They should validate...
Pros: ...which airport to return the car to. I returned the car to the wrong airport, dropped keys into after hours parking lot safe.... Walked into airport & realized I was in wrong airport. Then spent $62on a taxi plus 20% tip to drive from Niagra International to Buffalo airport.
review from
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2,0
Worst car rental experience ever
Pros: nothing
Cons: The car had wear and tear scratches all over it that we had mentioned to ROC Enterprise when picking up the car. They called it normal and wrote down only one very major damage. We rented the car for a few hours to drive from ROC to Niagara, NY. the same day, when we were returning the car, the Niagara, NY Enterprise people accused us of making all the scratches to the car! The manager Anthony was extremely aggressive and rude. I had to ask him to stop yelling and raising his voice multiple times. Worst experience ever. Never do business with Enterprise office in Niagara, NY. We rented another car from the Canadian side, Niagara-ON, Enterprise, and the people were amazing. Total opposite of the Niagara-NY Enterprise.
review from
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2,0
Nightmare!!!
Cons: Absolutely horrible experience. I rented the car from LGW airport in NY and dropped off at Niagara Falls. When I went to pick up my car I was informed of the price about $150 more than Kayak reservation. After spending lot of time my deal was honored. As per my return time when I went to return the car at the location it was closed. The board on the wall displayed information that when you return the car after location is closed, they will charge me upto the day they open the office. In my case I dropped the car on Saturday so I was going to get charged upto Monday!!! When I checked the actual receipt, it had all together different address!!! So I went to drop the car there and has exactly same experience.!!! MAKE SURE LOCATION ON RETURN ADDRESS ON RECEIPT IS OPEN WHEN YOU ARE RETURNING THE CAR
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