Recent reviews
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7,6
Cons: Drop off a bit complicated -- no one at the desk despite it being middle of the day and no obvious sign at desk. We went outside, found a key drop box. Worked out fine.
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9,6
Everything fine
Pros: Processing and service
Cons: GPS didn’t function well - especially close to NY, needed to navigate partly with my mobile
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2,0
Poor Customer Service
Pros: I had a confirmed reservation. In the cab to go get my car and while pulling up I receive a call saying that there are no cars, so too bad I have to make other arrangements. Re asked me to call Enterprise. I called Enterprise and they confined a car for me. The counter agin said NO CAR because Alamo and Enterprise are the same. Then went to Buffalo Airport and was greeted by a rep who again said there were no cars! Finally got a car from there.
Cons: Bad attitude and it cost me 120 dollars on cab fare that day with anxiety and frustration. Not sure I would book with Alamo again!
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6,8
Drop Off at Airport (out of hours)
Cons: The drop off at Niagara Falls Airport was much too difficult. The airport and the Alamo office were closed. There was little indication of where to do an out-of-hours drop and the agents did not easily help in the situation. There should have been better information prior to the rental as to the drop off drill as everyone knew (apparently) that the office and airport was closing at 2:30, rather than 7:30 as indicated on the contract. The confusion and waste of time was totally unnecessary.
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2,0
Cons: The system permitted a rental, but no cars were available. No car rented.
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10,0
Pros: very quick pick up and drop off. van was roomy, comfortable and power everything.
Cons: had to return it
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8,0
Good van for needs, not wants
Pros: The mpg
Cons: No DVD or entertainment system for long ride.
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3,2
Cons: Good luck finding the key drop off box after hours of operation.
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7,6
Cons: Drop off a bit complicated -- no one at the desk despite it being middle of the day and no obvious sign at desk. We went outside, found a key drop box. Worked out fine.
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6,8
Drop Off at Airport (out of hours)
Cons: The drop off at Niagara Falls Airport was much too difficult. The airport and the Alamo office were closed. There was little indication of where to do an out-of-hours drop and the agents did not easily help in the situation. There should have been better information prior to the rental as to the drop off drill as everyone knew (apparently) that the office and airport was closing at 2:30, rather than 7:30 as indicated on the contract. The confusion and waste of time was totally unnecessary.
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8,0
Good van for needs, not wants
Pros: The mpg
Cons: No DVD or entertainment system for long ride.
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2,0
Poor Customer Service
Pros: I had a confirmed reservation. In the cab to go get my car and while pulling up I receive a call saying that there are no cars, so too bad I have to make other arrangements. Re asked me to call Enterprise. I called Enterprise and they confined a car for me. The counter agin said NO CAR because Alamo and Enterprise are the same. Then went to Buffalo Airport and was greeted by a rep who again said there were no cars! Finally got a car from there.
Cons: Bad attitude and it cost me 120 dollars on cab fare that day with anxiety and frustration. Not sure I would book with Alamo again!
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2,0
Cons: The system permitted a rental, but no cars were available. No car rented.
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3,2
Cons: Good luck finding the key drop off box after hours of operation.
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