Ithaca Car Hire

Cons: While checking out the car the customer representative asked me to choose among certain rental options in a way that made it appear as if the stated choices were obligatory. For instance, he indicated that when I returned the car I could choose between two options for refueling (both of which incur extra fees). There are, in fact, three options for refueling, the third being refueling the car oneself (in this case the cheapest option). We went back and forth for several minutes discussing the two former refueling options before I saw a sign indicating that I could, in fact, refuel the car myself. Had I not seen this sign I would have been unwittingly led into spending additional money. In a similar vein, I was asked if I would like a particular model of vehicle. I realized that I was, again, being unwittingly guided into spending more money on an upgrade rather than a choice among equally priced cars. My recommendation is that it should be fine to rent a vehicle from the Ithaca Airport Hertz office so long as one comes prepared to avoid the verbal traps that are set; carefully laid traps which are intended to make one unwittingly cough up additional money.

Cons: The windshield washer was either Frozen or broken but we couldn't clean the windshield driving on dirty winter streets which left us feeling a bit inconvenienced and unsafe.

Cons: The very tight grace period of 30 mins if you are late to drop off the car, will be a reason why I would make sure not to rent a car from them anymore!!!!

Cons: Read above

Cons: - Very limited staff availability for pick-up and drop-off

Cons: Customer service

Cons: The only issue I had was that my credit card expiration date was entered incorrectly, and I had to call to correct this issue the following week. It took about 20 minutes over the phone to get it resolved but everything else went great!

Cons: The girl at the Ithaca-Tompkins County Airport (NY) desk could have been more welcoming.

Cons: the car was to small for me .i am 6ft i banged my head when i got in .

Cons: The rental car parking area is not covered, which is not great if it is raining and you are lugging your suitcases through puddles to get to the car.

Cons: First they didn't lift a finger to help my wife with a minor mistake she made on our original reservation (snippy, essentially "It's your mistake so it's your problem"). Okay, I made a second reservation to correct the problem with the first (simply wanted an earlier pickup time), I arrived to find they had NO CAR AT ALL. "We're sold out." A car came in early as I was speaking to them. They refused to rent it to me even though I HAD A RESERVATION. Thanks for nothing! Horrible, frustrating, expensive (ended up renting from Avis at the airport) experience. I recommend that you stay away from Enterprise in Ithaca.

Cons: All insurances are bought, why young driver charge is still needed?

Cons: No response.

Cons: Poor customer service..

Cons: The customer rep at ITH was very unfriendly and unwelcoming. She was not helpful when I asked her basic questions such as daily rate and billing. Regarding the insurance, she says 'The care does not have any insurance on it, not even state minimum'. Some basic googling finds that to be a lie, but only after I had paid the extra premium.

Cons: Car broke down, leaving me stranded for 4 hours waiting for a replacement.

Cons: I was not expecting a Mustang. I would have preferred something more comfortable for a long road trip, maybe a sedan. Also, the car had a number of squeaks and groaning noises that made me worry about a possible breakdown. It was surprising that a late model car could sound so bad. However, the car ran fine and got me home without a problem.

Cons: Service counter help could be more personable.