Book Hertz hire cars in Ithaca

Reviews for Hertz in Ithaca

Recent reviews

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Okay

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car was cleancustomer service

pick up the carcredit card

rented a carfriendly staff

car availablelocation was closed

pick up and drop

8.0

Pros:CarCons:Customer serviceReviewed Sep 3 2019

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8.0

Generally positive, but deceptive customer servicePros:Everything went smoothly with the rental itself. Although I have not yet seen the final charges on my credit card statement, so cannot comment on that as yet.Cons:While checking out the car the customer representative asked me to choose among certain rental options in a way that made it appear as if the stated choices were obligatory. For instance, he indicated that when I returned the car I could choose between two options for refueling (both of which incur extra fees). There are, in fact, three options for refueling, the third being refueling the car oneself (in this case the cheapest option). We went back and forth for several minutes discussing the two former refueling options before I saw a sign indicating that I could, in fact, refuel the car myself. Had I not seen this sign I would have been unwittingly led into spending additional money. In a similar vein, I was asked if I would like a particular model of vehicle. I realized that I was, again, being unwittingly guided into spending more money on an upgrade rather than a choice among equally priced cars. My recommendation is that it should be fine to rent a vehicle from the Ithaca Airport Hertz office so long as one comes prepared to avoid the verbal traps that are set; carefully laid traps which are intended to make one unwittingly cough up additional money.Reviewed Nov 25 2017

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10.0

Pros:Read aboveCons:Read aboveReviewed Apr 11 2018

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7.2

Pros:- Clean car that was in the desired categoryCons:- Very limited staff availability for pick-up and drop-offReviewed Jun 3 2019

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10.0

Excellent service overallPros:Pick up and drop off was fast and easy.Reviewed Mar 7 2017

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7.6

Decent but somewhat unsafe carPros:They helped us change drop off locationsCons:The windshield washer was either Frozen or broken but we couldn't clean the windshield driving on dirty winter streets which left us feeling a bit inconvenienced and unsafe.Reviewed Dec 29 2017

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2.0

Terrible Customer Service and Terrible CarPros:The car didn't break down.Cons:The Hertz in Ithaca has the rudest customer service I have ever experienced. Also, the car smelled so much like cigarette smoke that I needed to have the windows open the entire time I drove it. The temp was in the 30s that day.Reviewed Dec 29 2015

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5.2

Cons:The very tight grace period of 30 mins if you are late to drop off the car, will be a reason why I would make sure not to rent a car from them anymore!!!!Reviewed Mar 11 2018

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• How many car hire locations does Hertz have in Ithaca?

  Hertz has 1 car hire location in Ithaca. Take a look at our Hertz hire location map to find the best car hires near you.

• Does Hertz have a car hire location at the airport: Tompkins County airport (ITH)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Tompkins County airport (ITH)?

  Yes