Guest reviews
Overall rating
7,6
Good
Based on 2 258 reviews
Cleanliness
7,6
Comfort
7,9
Pickup/dropoff
7,3
Value for money
7,7
Pros
"The customer service was excellent!."
(in 162 reviews)
"Car was clean, at least"
(in 242 reviews)
"Rental agency gave excellent service."
(in 120 reviews)
Cons
"Car not available on arrival."
(in 71 reviews)
"Credit Card payment > $530."
(in 42 reviews)
"Customer service is a bad joke."
(in 93 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
great service
easy drop
car was great
drop off the car
returned the car
friendly staff
great experience
airport location
car smelled
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7,2
Pros: the lady at the court when I dropped off was unbelievably rude! Very disappointing.
review from
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10,0
Pros: Very small airport, so there was only one desk and the line was short!
Cons: The rental car parking area is not covered, which is not great if it is raining and you are lugging your suitcases through puddles to get to the car.
review from
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10,0
Pros: This was my first time ever renting a car, so I was a little nervous, but Avis was such a great company to go with! The whole process was very easy, I spent no more than 10 minutes picking up my car and even less time dropping it off in the city I traveled to. Thanks Avis!
Cons: The only issue I had was that my credit card expiration date was entered incorrectly, and I had to call to correct this issue the following week. It took about 20 minutes over the phone to get it resolved but everything else went great!
review from
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2,0
Horrible customer service
Pros: They did not have the car ready on time. The customer representative was rude.
review from
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10,0
Cons: the car was to small for me .i am 6ft i banged my head when i got in .
review from
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8,4
Pickup
Cons: The girl at the Ithaca-Tompkins County Airport (NY) desk could have been more welcoming.
review from
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8,8
Good enough
Pros: Pick up and drop off process were fast and easy, car was clean inside, rate was cheaper than others at the airport
Cons: Car had a major dent that was not noted and agent was not at the counter when we returned to mention this, but we were able to reach the agent via phone and he dealt with the issue after we mentioned it
review from
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5,2
Cons: Car had a very strong smoke smell for a non smoking car.
review from
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10,0
Pros: Very small airport, so there was only one desk and the line was short!
Cons: The rental car parking area is not covered, which is not great if it is raining and you are lugging your suitcases through puddles to get to the car.
review from
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10,0
Pros: This was my first time ever renting a car, so I was a little nervous, but Avis was such a great company to go with! The whole process was very easy, I spent no more than 10 minutes picking up my car and even less time dropping it off in the city I traveled to. Thanks Avis!
Cons: The only issue I had was that my credit card expiration date was entered incorrectly, and I had to call to correct this issue the following week. It took about 20 minutes over the phone to get it resolved but everything else went great!
review from
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10,0
Cons: the car was to small for me .i am 6ft i banged my head when i got in .
review from
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8,8
Good enough
Pros: Pick up and drop off process were fast and easy, car was clean inside, rate was cheaper than others at the airport
Cons: Car had a major dent that was not noted and agent was not at the counter when we returned to mention this, but we were able to reach the agent via phone and he dealt with the issue after we mentioned it
review from
Other suppliers in Ithaca scored
Where can I find Avis hire cars in Ithaca?
1 Culligan Drive, Avis car hire
Address
1 Culligan DrivePhone
+1 607 257 0441FAQs about hiring a car from Avis in Ithaca
How many car hire locations does Avis have in Ithaca?
Avis has 1 car hire location in Ithaca. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: Tompkins County Airport (ITH)?
Yes
Does Avis offer shuttle or airport pick-up services from Tompkins County Airport (ITH)?
Yes
