Guest reviews
Overall rating
7,7
Good
Based on 21 reviews
Cleanliness
7,7
Comfort
8,0
Pick-up/Drop-off
7,4
Value for money
7,8
Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
5
1
1
0
1
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
great car
easy drop
friendly staff
great service
quick and easy
car smelled
airport location
great experience
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7,2
Pros: the lady at the court when I dropped off was unbelievably rude! Very disappointing.
review from
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10,0
Pros: Very small airport, so there was only one desk and the line was short!
Cons: The rental car parking area is not covered, which is not great if it is raining and you are lugging your suitcases through puddles to get to the car.
review from
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10,0
Pros: This was my first time ever renting a car, so I was a little nervous, but Avis was such a great company to go with! The whole process was very easy, I spent no more than 10 minutes picking up my car and even less time dropping it off in the city I traveled to. Thanks Avis!
Cons: The only issue I had was that my credit card expiration date was entered incorrectly, and I had to call to correct this issue the following week. It took about 20 minutes over the phone to get it resolved but everything else went great!
review from
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2,0
Horrible customer service
Pros: They did not have the car ready on time. The customer representative was rude.
review from
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10,0
Cons: the car was to small for me .i am 6ft i banged my head when i got in .
review from
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8,4
Pickup
Cons: The girl at the Ithaca-Tompkins County Airport (NY) desk could have been more welcoming.
review from
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8,8
Good enough
Pros: Pick up and drop off process were fast and easy, car was clean inside, rate was cheaper than others at the airport
Cons: Car had a major dent that was not noted and agent was not at the counter when we returned to mention this, but we were able to reach the agent via phone and he dealt with the issue after we mentioned it
review from
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5,2
Cons: Car had a very strong smoke smell for a non smoking car.
review from