Guest reviews
Overall rating
7,4
Good
Based on 4 257 reviews
Cleanliness
8,2
Comfort
8,1
Pickup/dropoff
7,7
Value for money
7,6
Pros
"Car was nice and clean"
(in 595 reviews)
"Staff was friendly and helpful."
(in 215 reviews)
"Nice car, good value, ."
(in 444 reviews)
Cons
"the customer service was terrible."
(in 242 reviews)
"Pickup took over an hour."
(in 57 reviews)
"We don't have credit cards."
(in 99 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
car was great
drop off the car
easy drop
picked up the car
long line
took a few minutes
great service
car smelled
friendly staff
great experience
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6,8
Pros: Clean car
Cons: Customer service reps attitude, gave us the wrong car number
review from
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2,0
Pros: "offered" one way rental
Cons: Wouldn't rent me car using debit card and $ deposit regardless if me having called ahead to clarify. Clerk doesn't take time to communicate vitals. I've had other companies rent to me without a credit card/check
review from
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5,2
Pros: Staff was very nice but there was only one guy!! Sucha huge long line and soooo slow....looked like managment needed to have more people there!
Cons: Well its 2019 ...seems to me managment should have the tools to know that they would get a flood of customers !! How was only one guy there to help all those people?? Seems very unorganized !! Waited almost 2 hours to get our car!
review from
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8,8
Cons: I wish we had not paid for the entire tank of gas because we didn't end up using it all so we wasted money (used les than a tank).
review from
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6,0
Pros: new car
Cons: charged $131 for loss waiver for a 4 day rental. never again with budget. rip off
review from
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2,0
Pros: The entire process was bad ... had to use Dollar Rent a Car
Cons: Being able to help the customer
review from
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5,6
not informed
Pros: while the office staff andJulio were nice, the office was closed when I returned the car on new year's eve. I had spoken to him about 11 AM and said I would be returning 12-12:30. NO ONE TEOLD ME the office was closing at noon. I had to go to the airport where they are charging me for another day, which of course I will dispute with my credit card co.
Cons: Not told it was a franchise and had different houses. nothing posted that said closing at noon on New year's eve.
review from
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8,4
Pros: The reception worker was very nice and stayed late to make sure everyone was taken care of, even after all the competitor car rental desks were closing down and stranding customers. Great attitude and it was much appeciated after my long day of travelling.
review from
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8,0
Hard to find
Pros: It was not busy and the return of the car went very quickly
Cons: Not make the price adjustment and I had to call the corporate office
review from
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4,0
Pros: Attendant took car out of service
review from
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5,2
Pros: It was the same car in Tucson as Mesa so my only responses above have to do with the service I received when I turned the car in. They were helpful and timely.
review from
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8,8
Review rental September 2018
Pros: Overall I was very satisfied with the rental process picking up and dropping off. I have only rented a car a few times in my life and This experience was very positive. I was referred by a friend who uses kayak.com for all of his rentals and I am very happy thank you very much
Cons: I was not very happy with the fact that the car had not been washed before I picked it up
review from
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8,8
Cons: I wish we had not paid for the entire tank of gas because we didn't end up using it all so we wasted money (used les than a tank).
review from
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8,8
Review rental September 2018
Pros: Overall I was very satisfied with the rental process picking up and dropping off. I have only rented a car a few times in my life and This experience was very positive. I was referred by a friend who uses kayak.com for all of his rentals and I am very happy thank you very much
Cons: I was not very happy with the fact that the car had not been washed before I picked it up
review from
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6,8
Pros: Clean car
Cons: Customer service reps attitude, gave us the wrong car number
review from
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8,4
Pros: The reception worker was very nice and stayed late to make sure everyone was taken care of, even after all the competitor car rental desks were closing down and stranding customers. Great attitude and it was much appeciated after my long day of travelling.
review from
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8,0
Hard to find
Pros: It was not busy and the return of the car went very quickly
Cons: Not make the price adjustment and I had to call the corporate office
review from
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2,0
Pros: "offered" one way rental
Cons: Wouldn't rent me car using debit card and $ deposit regardless if me having called ahead to clarify. Clerk doesn't take time to communicate vitals. I've had other companies rent to me without a credit card/check
review from
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5,2
Pros: Staff was very nice but there was only one guy!! Sucha huge long line and soooo slow....looked like managment needed to have more people there!
Cons: Well its 2019 ...seems to me managment should have the tools to know that they would get a flood of customers !! How was only one guy there to help all those people?? Seems very unorganized !! Waited almost 2 hours to get our car!
review from
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6,0
Pros: new car
Cons: charged $131 for loss waiver for a 4 day rental. never again with budget. rip off
review from
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2,0
Pros: The entire process was bad ... had to use Dollar Rent a Car
Cons: Being able to help the customer
review from
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5,6
not informed
Pros: while the office staff andJulio were nice, the office was closed when I returned the car on new year's eve. I had spoken to him about 11 AM and said I would be returning 12-12:30. NO ONE TEOLD ME the office was closing at noon. I had to go to the airport where they are charging me for another day, which of course I will dispute with my credit card co.
Cons: Not told it was a franchise and had different houses. nothing posted that said closing at noon on New year's eve.
review from
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4,0
Pros: Attendant took car out of service
review from
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5,2
Pros: It was the same car in Tucson as Mesa so my only responses above have to do with the service I received when I turned the car in. They were helpful and timely.
review from
Where can I find Budget hire cars in Tucson?
7275 South Tucson Boulevard, Budget car hire
Address
7275 South Tucson BoulevardPhone
+1 520 573 2025FAQs about hiring a car from Budget in Tucson
How many car hire locations does Budget have in Tucson?
Budget has 6 car hire locations in Tucson. Take a look at our Budget hire location map to find the best car hires near you.
Does Budget have a car hire location at the airport: Tucson Airport (TUS)?
Yes
Does Budget offer shuttle or airport pick-up services from Tucson Airport (TUS)?
Yes