Very good. Except for an annoying indicator that kept flashing on the instrument panel. I wasn't sure if it was a minor or major car issue. I searched for the owner's manual in the glove box to look up what it meant but it was not there. So that was a little frustrating having to drive the rental car for 4 days without knowing if I would encounter a problem on the road.Reviewed Oct 3 2023
review from
6.0
There was a delay in the pickup process.. We were told that an email receipt would be sent but we did not receive oneReviewed Oct 28 2022
review from
10.0
The employees were easy to work with. They listened to my needs and got me a car that I was comfortable driving.Reviewed Oct 12 2022
review from
10.0
Great customer service. I will definitely use Hertz again.Reviewed Jan 4 2022
review from
7.9
I just rented a cargo van so I wasn't expecting too much but they did not clean the vehicle at all before renting it to me. I had to sweep out the back before I could use it and there was fried chicken crumbs on the front seats and floor. Otherwise, check-in and out was fast and easy.Reviewed Jul 6 2021
review from
10.0
Pros:The service was great, everyone was so helpful in making sure our car was what we wanted, clean and gassed up.Reviewed May 25 2021
review from
10.0
Pros:The gentleman who rented the car to me (He used to live in El Cajon) was very helpful.Cons:It would be nice to have an hour "grace period" for returns. I really had to rush to make it, get gas and run the car through a washReviewed May 13 2021
review from
10.0
Pros:HERTZ DIDN'T HAVE ANY CARS OR VANS TO RENT! THE RESERVATION WAS USELESS! I COULDN'T GET TO WHERE I NEEDED TO GO! !!!!!!Reviewed May 13 2021
review from
2.0
Cons:After pre- paying 6 weeks in advance for a mini van they waited until the day before our trip to call and say they were unable to locate one.Reviewed May 9 2021
Pros:they were overbooked and I was worried about them actually having a car. some people were out luck but I got lucky and got one. would have been terrible if I didnt have a car for this tripCons:a better price and enough availability that I wouldnt have to worry about them actually having carsReviewed Apr 2 2021
review from
2.0
Cons:They literally called the morning of and said the car wasn't available. Horrible.Reviewed Mar 31 2021