They didn’t have the truck ready so they made me upgrade and charged me another $180Reviewed Nov 11 2023
review from
2.0
Horrible. Wasn’t clear in the reservation that we’d get an electric car. Was only charged 77% when we got it. Can was smelling of smoke and had scratches all over the place. Chip in the window. Had to park it and get a software update for 1 1/2 hours in order for it to charge. Then had it charge for 12 hours k my to get 80% charge . Aweful. I will never rent and electric car again, and will avoid dollar/thrifty/hertz whenever possible. If they try to stick my with any damage on this car I will see them in court.Reviewed Oct 2 2023
review from
10.0
Cons:everything was greatReviewed May 12 2021
review from
8.0
Pros:Staff friendly in Tucson, but understaffedCons:Very poor experience at sky harbor drop center. Not enough busses to take people back to the terminalReviewed Apr 6 2021
review from
10.0
Pros:Free upgrade due to longer wait in line and a free trade when the upgraded car did not meet our needs.Cons:I had to wait to give my keys to someone for drop off and let them know I had a full tank. I think they could do a more automated drop off.Reviewed Feb 2 2021
review from
2.0
Cons:Well for starters when you rent a car from a 3rd party site apparently they don’t tell you about all of the charges. That’s how they make it seem so cheap. Then when I got the car shortly there after I got a flat tire not a huge deal except that I waited on hold with roadside assistance for over an hour trying to get to talk to anyone and never got through. At the same time my fiancé was calling every enterprise (because dollar and enterprise are the same thing apparently) and all of the stores went straight to voicemail. Finally we gave up and I put the donut on (can’t even get a full-size spare) and drove back to the location that I got the car and had to swap it out for another one. This put a solid 4 hour delay in an already very very long trip with a temperamental 4 year old in the backseat. Then when I returned the car I got hit with an extra $80 in taxes and fees which according to the first receipt I had already paid. And to top it off I still haven’t gotten my security hold back...Reviewed Jan 6 2021
review from
4.0
Cons:The vehicle rented, J15, was in need of repair. There was a noticeable oil leak with oil burning smell throughout the day. The car’s transmission has slippage and shifting issues when accelerating onto the highway. The car would likely break down soon and needs repair before returning to the rental pool.Reviewed Dec 21 2020
review from
5.6
Pros:The car was clean, they found our reservation pretty quickly, car was ready to go without a delayCons:We payed $5/day for the next-best upgrade so we would have larger doorway to get in and out of after surgery. We were given the lowest base model. Employee at Hertz was very unhelpful and not empathetic at all, stated that unless we book directly with Hertz we cannot be sure what sort of car we will get except for a category. He also stated he had no cars of that model at this time... then we saw one two cars down from the car we rented. We felt a bit jipped ($25 extra for nothing), and somewhat blatantly so. And we didn't get the easier entrance to the car doors, unless we were to pay even more... which we were not disposed to do.Reviewed Nov 6 2020
review from
2.0
Pros:NothingCons:I made a mistake and reserved the car though your app for the wrong date and ended up renting a different car directly from dollar rental for the day i needed it. Funny thing is... The price was the same as the "special rate" you were offering. After calling your customer service, they said they couldn't do anything for me because I purchased the rental at your "special rate". I even proposed giving me a credit towards my next rental since I'll be traveling again this month, but was told that wouldn't make a difference because the original agreement or your "special rate" didn't allow for that. Guess that's what you get when you throw a middle man, like Kayak into the mix, things just get complicated for no good reason. I won't make that mistake again. I'll just go straight to the source and get the same price!Reviewed Oct 7 2020
review from
2.0
Cons:Still charged $55 cancellation during a pandemic that trip insurance doesn't cover. When we re-book our trip, we will use a different agencyReviewed Mar 25 2020
review from
10.0
Pros:The car was in great condition, provided excellent milage. Overall good experience.Cons:I was very satisfied.Reviewed Feb 16 2020