Guest reviews
Overall rating
5,3
Okay
Based on 10 reviews
Cleanliness
6,0
Comfort
6,4
Pick-up/Drop-off
4,6
Value for money
5,6
Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
0
0
2
3
2
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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4,0
Cons: You rented me a car from a location that is closed!!! I was 2 hours late to help my grandmother in a wheelchair. Wtf.
review from
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2,0
Cons: reservation cancelled the morning of pick up...told I could go to the airport...I'm totalled pissed off and do not recomend this service
review from
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6,0
Pros: Great car.
Cons: It took FOREVER. Could Budget be less efficient? I was behind a Romanian with a Maryland driver's license and Budget couldn't cope. Then my agent slow walked my forms. Then I got ferried to another facility where I waited while the car was cleaned. This was during my lunch break from work.
review from
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3,2
Watch out
Pros: We got a car. It wasn’t what we booked but we got a car.
Cons: We didn’t receive the class of car we booked. Moreover, the car we received was dirty. The agent cleaned it a bit but it was dirty, and after we started driving we realized that the storage place next to the driver is broken. The phone has usb chargers that actually don’t charge the phone battery but preserve it (thank god for at least that). We were given the car at 3/4th gas tank and returned it at the same level but were initially charged $30+ for extra fuel. Had to show the paperwork to inside agent, Quincy, who wasn’t apologetic about my loss of time or hassle. And he said he can’t add my frequent flier number anymore either.
review from
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3,6
misleading
Pros: Easy to cancel the reservation
Cons: The rental car office was closed at the time I was scheduled to pick the car up. I reserved a minivan, but they only had a full van.
review from
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4,8
Cons: I got to the budget drop off in Torrance at 1:30 in the afternoon and there wasn't anybody around. I waited 20 mins. And the guy showed up. Maybe they need more than one person working there.
review from
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2,0
Do not book budget at Santa Clarita new hall ranch
Pros: Nothing. Well wait, actually journey was playing when I walked in, so there's that!
Cons: Location did not have cars when arrived. Waited two extra hours. Had to book directly thru enterprise. Missed flight connection. Uber and taxi fees to and from this location twice to try and pickup.
review from