6.0
Disappointed in cleanliness of car interior , especially all the windows,had to change interior air filter to remove odor.Reviewed Dec 6 2023
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8.0
We would have preferred someone checked the car before we took it as there were dents and scratches that were there on pickup.Reviewed Dec 5 2023
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10.0
Cyndi at the front desk is fabulous!Reviewed Nov 14 2023
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2.0
Unacceptable that you have so few employees to service all the customers you rented to on this occasion. I (and everyone else) waited at least 1 hour in line to pick up the vehicle. The counter staff was friendly and apologetic, and I do not fault them. Your company, on the other hand, needs to hire more people and/or pay better and take less corporate profits. Also, why not just collect all the needed information when taking on-line bookings. It is very antiquated that one should even wait in line or interact with humans (unless requested) rather than simply going to the prepaid and pre-reserved vehicle. It seems the only reason is to try to up-sell customers on needless insurance, prepaid gas, and other consumer unfriendly expenses. The vehicle itself was filthy inside and reeked of cigarette smoke the duration of the rental. I will absolutely avoid renting from Budget again, even if it means paying more.Reviewed Nov 8 2023
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10.0
Great experience. They had one employee working both Avis and budget, and still gave incredible customer service.Reviewed Oct 23 2023
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6.0
Our car wasn't there. It never was but was advertised as available which is why we rented from Budget. We ended up with a Mustang that was dirty, scratched, scuffed and dented all over. The exhaust was blowing and we were very disappointed. Pick up and drop off was seamless.Reviewed Oct 21 2023
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2.0
Spent 1.5 hrs in line waiting to pick up the car. Awful experience and a total waste of time.Reviewed Oct 19 2023
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10.0
Great vehicle, appreciate the free upgradeReviewed Oct 13 2023
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2.0
Waited over 2 hours at Palm Springs airport to pickup my car. Only had one person working at the counter I actually felt terrible for the staff there. When we got to the front of the line my car still wasn’t ready so I was forced to take a large dodge ram and ended up with double the fuel costs.Reviewed Oct 11 2023
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8.0
Backup warning systemReviewed Oct 6 2023
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8.0
Was ok. Car was dusty because it was parked on a dirt lot. Price was a bit higher than I agreed to on kayak.Reviewed Oct 5 2023
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2.0
Was not able to rent a car because of requirement for a second form of ID which I was not made aware of, had a very unpleasant experience at the counter as a result.Reviewed Oct 23 2022
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