Book Budget hire cars in Norfolk

Norfolk, VA, United States
Dec 15 — Dec 22
Same drop-off
Norfolk, VA, United States
Wed 15/12
Noon
Wed 22/12
Noon
Driver's age:

Pros

" and helpful."(in 1394 reviews)
""Great price, veryr.""(in 3750 reviews)
"Great car and -off"(in 1485 reviews)

Cons

"Terrible as well"(in 355 reviews)
"Will Budget again!"(in 252 reviews)
"Car smoke !"(in 239 reviews)

Reviews for Budget in Norfolk

Overall rating7.0 GoodBased on 136 reviews
Cleanliness
7.3
Comfort
7.4
Overall
6.9
Pick-up/Drop-off
6.9
Value for money
7.0

Recent reviews

Traveller rating
35
14
13
18
0
Find reviews that mention:
2.8
Pros:Only 1 thing - price was reasonable.Cons:Budget counter closed. Referred to Hertz counter. Reserved small SUV. Got the keys and went to the garage to get my SUV which was a PICKUP TRUCK. Went back to counter in garage to request a small SUV as ordered. Rude Hertz person said go back to counter inside. Inside Hertz person said that is all they have (had many other vehicles and I said I would accept a sedan or larger SUV) and it is the same class as an SUV. When I told her I have luggage that will have to go in the back of the truck and that it was raining, she said I would have to wait for another vehicle. Waited for about 20 mins and she said they had one(actually had about 20 of them - I counted) which was in the Hertz aisle vs Budget aisle. That SUV had strong smoke odor and we were so frustrated we decided to keep the car but get the smoke odor marked on our contract. Rude garage counter person scribbled that note on our contract and threw it back at us. EXTREMELY RUDE SERVICE FROM BOTH INSIDE AND OUTSIDE COUNTER PERSONS.Reviewed Jun 24 2020
review fromkayak
2.0
Wrong till the end!Cons:The drop off time was 2pm and because we had to change which credit card the purchase went on because they wouldn't accept the right one in Colorado... We got to the right counter at 2:31 a day early, where the lady at the counter informed us that we would be charged $249 for the hour even thought they have a 29min grace period and we missed that by 2min... My husband has managed to pack the van, despite having a passenger van and having to move seats around and play Tetris to get almost everything in. Then did his best to travel almost 2k miles from Colorado to Virginia and did it all in two and a half days to find out we were 2min late to not be charged was enough to bring me to tears! After talking to the last at the counter, getting shuffled around customer service and billing we got a whole 100 back of the 249. We will never rent from Budget again. I am a business owner myself and that is no way to do business!Reviewed Sep 11 2016
review fromkayak
2.0
Cigarette smoke and terrible customer assistancePros:The vehicle’s mechanical performance was fine.Cons:The vehicle smelled of cigarette smoke. I called Budget to ask for assistance in swapping the car for one that did not smell so bad. Customer service could not tell me where the closest rental office was and suggested that I go online to find one. That was after they hung up on me three time while transferring me between departments, so I had to keep calling back and explaining the same story over and over again. I found the closest rental office myself - and hour and a half from where we were staying - so didn’t swap the vehicle. When I returned the car, there was no one available to receive my complaint in either of two different Budget offices at the airport. I left my number with an agent who advised that the manager would be available in about 15 minutes to talk with me. So i called customer service, and they offered me a $50 discount on a $1,250 rental. When I asked to be transferred to a supervisor, you guessed it, hung up on, again. The manager still hasn’t called me. Will never rent from Budget again.Reviewed Jul 31 2018
review fromkayak
8.0
Pros:Yes.Cons:Vehicle could have been cleaner and wait time was too long.Reviewed May 2 2021
review fromkayak
4.4
Pros:Staff was good.Cons:Car was VERY poorly maintained. It had 29,000 miles on it. The brakes were very "grabby" and the tires were worn out. On the last day of rental, the left rear tire went flat and I had to change the tire in 90 degree heat on side of the freeway.Reviewed May 21 2019
review fromkayak
8.0
First TimePros:I was satisfied with the service. there was no problems at all. So, the next time I used them I can compare them. The price was just right for me.Reviewed Mar 13 2018
review fromkayak
8.8
Cons:Car smelled like smoke and it was too expensive.Reviewed Jul 21 2019
review fromkayak
7.2
RedemptionPros:The staff was helpful and courteous.Reviewed Aug 16 2018
review fromkayak
10.0
FANTASTICPros:The ease of dropoff and the friendly staff.Reviewed Apr 3 2016
review fromkayak
8.0
Easy RentalPros:Easy Flexible No hassle Price could have been better for day rental. Norfolk car rental prices are very sporadic and usually very high.Cons:Varied high rates for day rate. Hourly rate would be nice. $77 for 2 hours?!! We could have done an Uber.Reviewed Mar 1 2018
review fromkayak
8.0
No issues pick up your vehicle and goPros:Customer service was greatCons:Flight was canceled so I could not pick up the vehicle I originally wantedReviewed Aug 2 2016
review fromkayak
6.0
Pros:It was unclear where to pickup the car. It was not at the airport, but a cab ride away. By the time I got there it was closed. Only the kindness of the staff there allowed me to get a car after they had closed the office.Reviewed Sep 12 2016
review fromkayak

Where can I find Budget hire cars in Norfolk?

2200 Norview Avenue, Budget car hires

Address

2200 Norview Avenue

Hours

Monday06:30 - 23:5900:00 - Invalid date
Tuesday06:30 - 23:5900:00 - Invalid date
Wednesday06:30 - 23:5900:00 - Invalid date
Thursday06:30 - 23:5900:00 - Invalid date
Friday06:30 - 23:5900:00 - Invalid date
Saturday07:00 - 23:5900:00 - Invalid date
Sunday07:00 - 23:5900:00 - Invalid date

Phone

+1 757 313 8242

Address

1700 Norview Avenue

Hours

Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
Saturday09:00 - 17:00
Sunday09:00 - 17:00

Phone

+1 757 855 1038

Good to know

Most popular location

2200 Norview Avenue

Most popular car type

Standard

Top tips for hiring a car from Budget in Norfolk

  • Standard car hires from Budget in Norfolk are around 35% cheaper than other car types, on average

FAQs about hiring a car from Budget in Norfolk