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2.0
pick up was a bummerReviewed Jan 16 2023
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2.0
They did not have a car reserved for us. But they asked how many day rental it would be, and When we said it would be for one day rental they said no.Reviewed Apr 2 2022
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4.0
Car was old and poorly maintained, with check engine light and brake lights constantly warning on imminent issues. Rate "negotiations" for insurance coverage was demeaning and unacceptable for a major brandReviewed Feb 14 2022
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10.0
They upgraded my reservation to a bigger car without any extra cost.Reviewed Dec 20 2021
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6.0
Drop off was a breeze. Location and shuttle was great too. It would be so helpful if the company would just inform people of the extra charges ahead of time so they don’t have so many angry people at pick up feeing like they are getting lied to. There’s mandatory collision and liability insurance that are additional daily fees and you can only get them through their company. There’s daily extra driver fees, roadside, and they didn’t even give us a car that was comparable to the one we thought we were getting. Explaining all this ahead of time so there aren’t any surprises upon arrival would be so much better for customers. The “total” upon reserving online is never the case. It’s really another $500 on top of that. Just say so instead having hidden fees.Reviewed Nov 12 2021
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1.9
the car was in bad shape and they insisted I needed to buy additional insurance upon arrival.Reviewed Jul 25 2021
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2.0
Cons:Our flight was delayed by 1 hour and we arrived 4:30 MST. Nobody from Alamo was present at the airport, all taxis were gone, phones would not work etc. We had to rent a car from Hertz that cost us more for 2 days than our entire weeklong reservation through Kayak.Reviewed Jul 4 2021
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2.0
Pros:Terrible experience. Did not honor the price I was quoted and booked. Do not rent from this site. They do not honor anything and charge you a lot for insurance.Cons:Not using this site.Reviewed Jun 28 2021
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6.0
Pros:Staff was helpful drop off was easy.Cons:Insurance is not included in the Kayak quote, and is required for Mexico. This add $200 to a $260 rental. Also the cars were not the same as what was listed on Kayak.Reviewed Jun 25 2021
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10.0
Pros:Very quick and efficient...vehicle drove great. Loved the price and peopleReviewed Jun 9 2021
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6.0
Pros:Staff was friendlyCons:There was a mandatory charge of $25 per day for insurance that was not indicated at time of booking and we had no alternative but to pay it. This should have been disclosed in advance.Reviewed Jun 4 2021
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2.0
Cons:They did not have the mini van we rented and we weee a group of 7 so the small car we got offered instead wasn’t going to work for us so went without a carReviewed Apr 4 2021
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