Book Ace hire cars in Santo Domingo

Santo Domingo, Dominican Republic
Oct 3 — Oct 10
Santo Domingo, Dominican Republic
Sun 3/10
Noon
Sun 10/10
Noon
Driver's age:

Pros

"The gas mileage"(in 621 reviews)
" and accommodating."(in 282 reviews)
"Helped me changed"(in 610 reviews)

Cons

"ing from here again!"(in 111 reviews)
" seats were stained"(in 33 reviews)
"didn't have the "(in 878 reviews)

Reviews for Ace in Santo Domingo

Overall rating3.9 MediocreBased on 23 reviews
Cleanliness
4.2
Comfort
4.5
Overall
3.7
Pick-up/Drop-off
3.5
Value for money
3.7

Recent reviews

Traveller rating
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Find reviews that mention:
2.0
Be Prepared in the DRPros:There was nothing to like about my experience o renting car from "ACE" which turned out to be Nelly because ACE doesn't actually have an outpost in the DR.Cons:I'm used to the hard sell where rental companies try to scare you into purchasing insurance but I was unprepared for what awaited me in the DR. The price I had arranged for an SUV was $220 for 8 days. When I got to the counter he told me the price tag was $650. When I asked what the price would be without insurance he said $300. So I had to dig up evidence that his price didn't match our quote. Finally he gave us a list of all the different insurances that could be purchased so I could see what the add ones were. They wanted to take a $3000 deposit to release the car without their additional insurance. At the end of all this haggling I took basic CDW for an extra $13 a day even though he wanted never to know if I got in an accident o would be on the hook for a $2000 deductible and would probably need to get a lawyer and pay a fine. Then they pulled up with an old Kia sedan. When I pointed out that this was not the car I arranged he reluctantly went to investigate with his superior if I could receive a discount. My total price was $270 with a crappy old sedan. The Kia had 90+ thousand kilometers on it. It had worn under-inflated tires (which I refilled later in the trip - they were reading around 25psi instead of 32psi). My last complaint is that the car made noises when it drove which was very discomforting given the experience I had gone through to get it. In the end I didn't have any accidents but the driving was pretty intense at points. Thus my admonition to be prepared if you want to rent a car in the DR.Reviewed Jan 4 2019
review fromkayak
8.0
Cons:In the Santo Domingo airport the process took to long...well over an hour...flying in to airport....it should take only 15 minutes or a bit more at the most. One thing I would recommend is a walki talki system or call in system. When the passenger comes off the plane...to rent your car. During the transaction...communication should start...letting the holding area know to get the car ready...As the transaction come to a close...a call should be made to have someone bring the car to the airport entrance. As the passenger is walking out...he sees his car and the final check out is done. ...right now a passenger needs to come out put his luggage in a truck...jump in...be driven to yoru office and checked out...to many steps and way to long...ridiculously hard.Reviewed Jan 23 2016
review fromkayak
2.0
Cons:They suck, and don’t rant thereReviewed Jan 22 2020
review fromkayak
2.0
Pros:NOTHING..I WAS ROBBEDCons:DO NOT RENT AT ACE IN DOMINICAN REPUBLICReviewed Jan 2 2020
review fromkayak
2.0
The price is not accuracyPros:NothingCons:The price is false.. i was expecting $35ish not $88... what type robbery is this?Reviewed Jun 3 2017
review fromkayak
2.0
No car available for my reservationPros:NothingCons:Not only was my car not available, no car was available. This was massively inconvenient and caused me to go without a car for the trip I had planned with my girlfriend. I don’t know how I can have a reservation and then show up and be told there are no cars. We waisted hours at the airport as a result and took expensive taxis instead. Also, I paid insurance and want it refunded. horrible experience!Reviewed Jan 1 2019
review fromkayak
10.0
Pros:No pressure at all to buy insurance. The deposit was only 250 Instead 1000 that the charge in another places.Reviewed Jul 19 2017
review fromkayak
2.4
Pros:The staff was helpful, even though we ended up canceling the rental.Cons:The name of the company was different which was not helpful. Our flight was delayed and came in late the lights in the rental place was turned off. Which was discouraging. They turned it on when we approached the door. Our car was gone, they did not take the insurance that I purchased thru Kayak.Reviewed Mar 16 2019
review fromkayak
8.0
Pros:The staff was nice and there were no additional charges or hidden fees.Cons:The pickup and drop-off was slow. The car was dirty so they needed to wash it as if they didn't know someone was going to rent it.Reviewed Jan 2 2020
review fromkayak
4.4
Cons:The entire transaction was a giant headache. They did not have the car I reserved. I had to pay more for a different SUV because that was the only vehicle in inventory.Reviewed Jan 27 2019
review fromkayak
2.0
Pros:NothingCons:Ace doesn't exist. They did not have our car. They had no cars available. Staff surly and unhelpful. Never again.Reviewed Feb 18 2019
review fromkayak
2.0
NO CAR!!!Cons:Major scam - They did not hold our car for us one hour despite knowing our flight info and that we were delayed by one hour. When we got there our $335 car was not available and the only thing they had to offer us was $1000+. This is a scam! Our friends were in the same boat. I suggest - use uber!Reviewed Jan 8 2019
review fromkayak

Where can I find Ace hire cars in Santo Domingo?

Av. Independencia #654, Ace car hires

Address

Av. Independencia #654

Hours

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00

Phone

+1 809 687 7997

Address

Aeropuerto Intl Las Americas

Hours

Monday07:30 - 23:00
Tuesday07:30 - 23:00
Wednesday07:30 - 23:00
Thursday07:30 - 23:00
Friday07:30 - 23:00
Saturday07:30 - 23:00
Sunday07:30 - 23:00

Phone

+1 809 549 0505

Good to know

Most popular location

Aeropuerto Intl Las Americas

Most popular car type

Economy

Top tips for hiring a car from Ace in Santo Domingo

  • Economy car hires from Ace in Santo Domingo are around 34% cheaper than other car types, on average

FAQs about hiring a car from Ace in Santo Domingo

  • Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Ace in Santo Domingo.

  • Ace has 2 car hire locations in Santo Domingo. Take a look at our Ace hire location map to find the best car hires near you.

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