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Pros: Nothing

Cons: Everything

Pros: 1. Friendly welcoming crew 2. Comfortable seats 3. Reasonable selection of entertainment 4. Clean amenities

Cons: 1. Although i requested Halal food in advance, when i booked my flight, non was provided. 2. I got to the boarding gate, 10 minutes before the plane was initially scheduled to take off. I was the second last person to board the aircraft because there was a long queue at Passport control with only one officer for a prolonged period. The man at the final boarding checkpoint, insisted that i was late because of shopping, and insisted on me catching a new flight the following day. He said that they had already filled up the plane with Stand By passengers, and my bags had already been off loaded. I had to beg him to allow me to board, and eventually he did. About 10 minutes after the scheduled departure time, the captain announced that they were waiting for one more guest, and the flight actually left about 20 minutes later then schedule anyway. This series of evens led me to believe that the man at the boarding gate was trying to elicit a bribe from me.

Pros: Cabin crew was matter-of-fact and efficient. Certainly cordial but did not do anything special. Cockpit crew, on the other hand, was exceptionally friendly an informative. Landing was phenomenally smooth.

Cons: Cabin crew just too still and smiles are just so artificial and robotic! Train for more of a customer-centred attitude.

Pros: Welcoming crew and good service

Cons: Upgrade to business

Pros: No delays. Efficient meal service.

Cons: Cabin crew could be a bit friendlier. It was easy to check in online, but it's not possible to print a boarding pass, so still had to stand in line at the airport.

Pros: never got to be on the plane since the flight was cancelled without notice nor explanation.

Cons: No service at all given. I had to organize myself alone!!! Waited 8 hours at he airport without any help. Nowhere to claim, no reimbursement...just nothing.Was transferred on another airline that did not explain anything. Very bad first and last experience

Pros: Friendly workers

Cons: Serving was unprofessional in a crate, and you can do better with your snacks and kiddy drinks

Pros: Efficient and on time. Food better than air France.

Cons: Nothing.

Pros: great friendly crew

Cons: not much could be better, it was a short flight but yet very attentive

Cons: I am tall, and I did not have a favorable seat. Many think all tall people like the aisle seat

Cons: My bags never arrived on time.

Pros: There was a female cabin crew (I can't recall her name but I guess she was the only female serving food) on Flight 209 from Accra to Washington on September 3, 2019 - her negative attitude absolutely disqualifies her to be a cabin crew on any flight. Besides that, the seats were comfortable.

Cons: First time flying SA...generally, I enjoyed the flight just that all the cabin crews need to have intensive training on great customer service and professionalism.

Pros: No delays. Efficient meal service.

Cons: Cabin crew could be a bit friendlier. It was easy to check in online, but it's not possible to print a boarding pass, so still had to stand in line at the airport.

Pros: I was placed in a very nice hotel for the night. Emirates staff very helpful in helping me get on another flight.

Cons: When I arrived at the airport the next morning on January 1st 2017 to get on another flight, the lady at the OR Tambo Air Namibia ticketing office (her name is Happy) gave me a very hard time. She told me that the staff from the night before should not have put me in a hotel, and that she could not give me another flight. Her reason was that I had booked the flight through a travel agency website and so it was not Air Namibia's responsibility to get me on another flight. When I tried to explain to her why it was she started to yell at me. "Don't tell me how to do my job", she said. As I started to explain again that I paid for the flight and that Air Namibia surely received compensation and would not be out any money by placing me on another flight she told me to "stop arguing" with her. I took my claim to the Emirates counter, very upset from a fight I did not need to have and lack of sleep the past two days of traveling. The Emirates staff called Happy over to explain to her why she should get me on a flight. Happy finally agreed, but by this time the flight was about to leave and I almost missed it. Because of her delay, I had to run through the airport, and my bag did not make it on. When I finally received my luggage a week later, it was broken and torn with the contents spilling out. If Happy had better customer service skills and had helped me instead of giving me a hard time, I would not have had the horrible day that I did and resultant destroyed luggage. In my opinion, she should be fired, and I strongly advise Emirates not to connect flights with this airline (who apparently makes these types of cancellations every year). If a customer service representative from Air Namibia would like more details on this matter please contact me at callahcl@gmail.com

Cons: They lost our luggage dispate the fact that this was only 50 minutes flight! Also, we left late, and the process to track down our luggage was terrible! We had to buy extra stuff and no one will reimburse us for this.

Pros: Pleasantly surprised to find a free checked bag, a meal served on all flights and complimentary beer and wine.

Cons: The take off and landing on both legs of my journey were the worst I've ever experienced as a regular flyer