Daily cleaning, installation of cabin HEPA filters on flights from South Korea to Johannesburg
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Scores according to KAYAK customer reviews
Pros: "Everything about the trip was great excellent customer experience"
Cons: "If I got to sit in first class coz the plane was so empty haha"
Cons: "They do not understand the word priority at Doha airport. Business class passengers boarded last."
Pros: "The crew was unparalleled. Really. Attentive. Friendly."
Cons: "Nothing could have been better beyond the signs at the gate."
Cons: "We were told to board, but then kept in another area close on 1 hour before we could get on the plane and this area had no bathroom facilities. The spread of seating on the plane made no sense with many open seats but also many squashed rows of people. The crew was visibly tired and irritated, they also ran out of a few catering items. It seemed as if last minute, a few different flights were combined into this one which lowered the quality."
Pros: "Qatar Airways is the best first class airline in the world hands down"
Cons: "Nothing they do a great job!!!"
Pros: "Food and leg room"
Cons: "All was fine"
Cons: "The vegetarian option for breakfast was a stale waffle with apple compote. Inedible."
Pros: "Food selection. However, the snacks need to be readily available on long flights."
Cons: "Entertainment is lacking behind other international carriers"
Cons: "Bad service for wheel chair. No wheel chair at Doha Airport! Need to walk."
Pros: "i like the service of qa. its amazing."
Cons: "none at all"
Pros: "The crew were very friendly and helpful."
Cons: "It seems the major airlines use older aircraft when the destination of the flight is a third world country(or Africa). The seats aren't as comfortable and the entertainment system (screens) are not as good as a Qatar and Europe bound flights."
Pros: "The flights attendants were very helpful and polite. What I enjoyed the most was the level of comfort I had. I was able to sleep for almost the entire flight. That's why it felt like it wasn't even a long flight."
Cons: "We did leave a little late but it was out of the control of the pilots and flights attendants."
Pros: "There was adequate seat room. The device was good."
Cons: "There was nothing I didn’t like."
Pros: "Staff was great"
Pros: "Thank you for a very good flight experience both from Philadelphia to Doha and Doha to Johannesburg."
Cons: "The breakfast options could have been better, but I was fed and happy, and the flight attendant was kind enough to bring me green tea when it wasn’t readily available on the cart."
Pros: "Flight crew was very helpful. I didn't have any special requests, but I noticed them being extremely helpful to other passengers. Much better than US based airlines, as most others are."
Cons: "Extra security going to USA is a nuisance. Food was ok, not as good as previous trips. Lamb was only selection left when they got to my seat. Not my favorite also very fatty."
Pros: "First time flying on Qatar and must say that the crew was excellent. One of the best crews I have ever flown in the last 22 years of New York - India sector. Special mention for HAIFA my hostess for flight QR702 on April 12th. She was the best hostess I have ever had!"
Cons: "The food wasn’t bad but since I flew Etihad in July 2017 from New York to Abu Dhabi to Mumbai and back my memories were fresh and Egihad’s food was definitely a notch higher."
Cons: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Cons: "All entertainment units were off."
Cons: "Seat to LA was broken"
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "When the flight is changed by airline for their convenience, they would have given preferential treatment to the passengers involved. We had to bare the cost of food and make us comfortable on our own due to the delay in transit."
Pros: "It was comfortable flight with a friendly crew."
Pros: "The crew aboard the flight were kind and thoughtful and definitely oriented toward service."
Cons: "The security process at the gate was really disorderly. Perhaps it is because it is a new and extra step required by the US but it was definitely not efficiently handled."
Pros: "Not much except the on board crew are nice."
Cons: "The first flight from KTM the TV didn't work and I didn't fit into the seat. The most uncomfortable seat in a long time. The second flight from Doh to JFK was not good. I was put through 3 security checks when I already went through security in KTM. On the 3rd check my Dutyfree whiskey was taken from me because they would not let me take it in my carry on. They said I could take it if I checked my carry on bag (one backpack). My carry on has everything I need for a 16 hour flight. Plus, I had my very expensive camera gear in there too so I could not do this. This was unfair and Qatar needs to step up and return my Dutyfree whiskey and reimburse for the flight without TV. I will never suggest Qatar to anyone."
Cons: "Same as above"
Pros: "The friendliness of the staff from check in to arrival!"
Pros: "I freceuntly fly between the US and South Africa and only fly via Qatar Airways, and every experience thus far has been great. The food is good quality, friendly crew and I would recommend it to anyone."
Cons: "The sandwiches are a little dry and movie selection a little limited."
Pros: "Crew were extremely helpful and kind. Very responsible and polite."
Cons: "LCD was not touch screen and was extremely difficult to work with . I couldn't scape from an accidental menu which I was dropped in games and missed whole flight to enjoy something in LCD ."
Cons: "they pot me in another flight"
Cons: "...as mentioned, I don't have the pleasure of rating this flight because of the boarding delays and missing the flight. Very disappointing."
Pros: "Great selection of movies and tv shows"
Cons: "Entertainment screen is too dim even on highest brightness setting"
Pros: "Service of air stewards very friendly and polite"
Cons: "This goes for Qatarfigjta from harare to Doha and Doha to Washington DC and back. I am not going to give individual report on each one. Food - my daughter could barely eat anything and the vegetarian meals were stone cold most of time. It was hard to eat at Qatar airport because not only is the food terrible (Burger King and bad Asian food) but outrageously expensive. Our media system did not work for one leg. ** way to many ads on your media system. Every time you watch a new TV episode, you have to sit through 5-6 ads for stuff that is not interesting and the same each time. ** plane info on media system keeps reverting to Arabic even when English is indicated as preferred la gauge. We had to place our iPads in checked luggage for flights from harare to USA as we went through Qatar. *** I asked for quiet seats and was given seats near kitchen and toilet even though I booked in hours in advance. One leg had my ten year old daughter and I in different rows even though I checked in 4-5 hours in advance Of flight . ** staff moved my hand luggage without my permission and without informing me - it was stressful trying to find it."
Pros: "Excellent experience overall, the food was decent, the seats were comfortable and had enough space for me at 6ft tall, the staff were very friendly and helpful, entertainment selection was good with plenty of new movies out. I had no problems with my layover. The baggage allowance was great as I had extra luggage from my trip. I'm very happy with their customer service, the day before my first flight I received a phone call from Qatar's customer service saying that due to delays I wouldn't be able to make my connecting flight to Edinburgh so they would like to book me on another flight instead of me having to wait 24 hours in Doha. I was thoroughly impressed with this service."
Cons: "I did not have wifi available from Doha-Johannesburg"
Pros: "Staffs were helpful!"
Cons: "Food portion can be improved."
Cons: "We had to wait for about 5 years, more than 3 hours unscheduled wait. During this time we were provided with a very poor breakfast."
Pros: "Everything is good"
Cons: "Everything fine"
Pros: "My trip from Beijing to Doha was fine."
Cons: "I didn't like my trip from Dar to Doha nor from Doha to Dar. The plane is too small. The food wasn't good and they ran out of Mango juice both ways. I sat next to someone who had the smelliest feet on earth. Just wasn't pleasant."
Pros: "Great crews, excellent airplanes, wonderful in transit experince."
Cons: "In flight coach meals were average."
Pros: "On time departure, friendly crew. Comfortable seats for economy class, plenty of entertainment options. A pleasant experience"
Cons: "The food was okay. The hot wrap/calzone served first was not very tasteful. The breakfast/brunch was better. Not much to dislike overall."
Pros: "Again on time and effortless boarding made the overall experience a good one."
Cons: "Our suitcase was damaged...still in the process of trying to get it fixed. Hopefully it will be done soon. I will then update this report. Could maybe clean the toilets as it did become a bit messy."
Pros: "Very kind and helping crew.. professional and helpfull"
Cons: "I dont have anything to complain about"
Pros: "About the same vegetarian food was served at almost every meal of the 13 hour flight."
Cons: "Need to provide more variety in food for long-haul flights. The food was not at all appetizing. ---- Entertainment should have more choices."
Pros: "The service from the crew was amazing"
Cons: "The food was not bad compared to some air lines"
Cons: "The crew has no control over passengers. Specifically, it is the cabin supervisors responsibility to maintain order on the flight. Everyone before boarding, during boarding and during the flight kept sitting in incorrect seats, no boarding passes checked. Felt like a zoo on the airline. Very disappointed."
Cons: "Although website says you can pay online, there is no info to pay for extra baggage online. This is very misleading."
Pros: "Friendly crew"
Cons: "It was okay"
Pros: "Yes comfortable flight"
Cons: "Toilets to be checked for cleanliness more frequently."
Cons: "WiFi down the entire flight, made worse by the crew continuously promising it was “about” to work. Wouldn’t recommend Emirates to any professionals traveling who rely on staying connected on such a long flight!"
Pros: "Crew was super nice and accommodating. Entertainment was the best selection I’ve ever seen."
Cons: "It was impressive. Can’t yhink of anything."
Cons: "Flight lest 2 hours late. Didn’t have my choice of meal. Cabin crew very inattentive. Worst flight ever with Emirates in business class"
Pros: "Smooth flight"
Cons: "I wished I was in business class..."
Pros: "Great service and attitudes by staff."
Pros: "Direct flight"
Cons: "South African airlines allowed me to reserve a seat. But Emirates didn't have it in the system when I checked in."
Cons: "Because my husband and I couldn't complete the online check in, we ended up sitting on different ends of the plane."
Pros: "I love everything about Emirates."
Pros: "Nice flight sttendents"
Cons: "Seats too small"
Pros: "Efficient and good actually good for airline food"
Cons: "Electronic equipment a bit out dated and below standard"
Pros: "Great flight"
Pros: "Great crew. Not so good food. flat bed is a blessing. sleep throughout the flight."
Pros: "Sharon, one of the crew member was warm, offered help to take care of my 6 month daughter Incase I needed it. It was comforting to know. Small kids gift are appreciated."
Cons: "The system delays before boarding the plane on 02/03. Otherwise the flight was pretty good."
Pros: "Good leg room"
Cons: "For an 8 hour flight - we were given a sandwich and breakfast. Expected to be served dinner and breakfast given the time."
Pros: "Crew was friendly, food was good and entertainment great. Space between front row seats in economy class was good."
Cons: "all good."
Pros: "The flight from Johannesburg to Dubai on an Airbus A380 was the best , the return was on the 777ER it's a bit older avoid it if you can, I prefer the a380 it's roomy, more comfortable and modern, the food was good, the cabin crew very helpful and friendly and both flights were on time. I'll be flying only Emirates from now on"
Cons: "Just the coffee was terrible lol,"
Pros: "Food and crew were great"
Cons: "Entertainment was horrible...it was connected for the first 2 hours only then got disconnected for the whole flight duration...I couldn’t watch any movie, tv show, music, live tv, and the crew tried to reset the screen several times with no success, then it worked again in the last hour...I travelled on business class and paid the extra charge for better service"
Pros: "E v e r y t h i n g ..... I understand now why they are the number ONE airlines in service. We travel enough to see the BIG difference. Thumbs up. Please don't change !!!!"
Pros: "Nice food. Fast boarding. Liked the small bag with travel products."
Cons: "Crew gathered blankets 30' before landing while the cabin was really cold. Crew didn't ask if you want sth to drink and were just passsing by with the trays.Movies didn't have english subs while at the same time sound was bad."
Pros: "Food is good, inflight entertainment is good, and even though the flight is long, Emirates does a good job inflight."
Cons: "29 passengers were arriving in JFK from MSP, a flight that was delayed due to ground staff issues at JFK (which means that Emirates' partner airline had some issues?). Plane was delayed but we landed just in time to make the connection or so we thought. After running through the terminal, we saw our plane attached to the gate for 53 minutes(I have pictures to show) but Emirates gate staff said the flight is now closed, and didn't let us board the flight. They didn't help us rebook our next flight, or pay for hotel or transportation. And some of us couldn't fly for 2 days because they were overbooked on their future flights. And that's what really happened - Emirates was overbooked for our flight, and conveniently used the excuse that they didn't know our flight had landed in JFK (seriously), and their ground staff was totally non challent about it. They asked us to call the partner airline to rebook, who instead asked us to call Emirates. 4-6 hours of calling for most of us in the middle of the night. Emirates has social media presence on Twitter & Facebook but it's like chatting with a wall. Its 100% useless and waste of time, and I have asked them where I can send my complaint but they won't respond."
Pros: "The in-flight service of Emirates Airlines is superb and Flight Attendants as helpful, courteous and diligent in their duties. I highly admire their professionalism and client service."
Pros: "Crew was pleasant and friendly."
Cons: "The plane seemed old compared with my flight to Dubai the morning of May 4, 2017."
Pros: "Food nd entertainment"
Pros: "They still catch my attention, and while traveling with them I continue to enjoy this airline."
Cons: "As per my Oslo - Dubai review (read there for more details), they cancelled my flight, put me on a flight a day later, and then left me with the bill and the inconvenience. This was the connector out of Dubai and back to Johannesburg. I've flown with them many times and I've picked up one or two small cut backs they've made like no hot towel when you get onboard, only before your arrival, and the meal seems a little more slimmed down (but still pretty tasty), They used have one or two extras which they've now taken away. Not sure why?"
Cons: "We have booked two tickets separately. One for me and the other for my wife and kid. But we were travelling together. When we checkin, we told we need the seats together. But, they did not give the seat together. Also, our connection time was 2 hours for the next flight. To receive the baggage in the port of entry, it took more than 1 hour 15 mins in the carousel. After that we had to clear customs, change terminal and clear security in 45 mins to catch the next flight. It was really tough for us. They could have handled the baggage little efficiently."
Cons: "Rude and racist cabin crew!"
Pros: "Great flight from Milano to NYC. Always traveling with emirates"
Pros: "The crew member was excellent,she went all out to make my journey easy and comfortable.I have sent an email to her superior,please use her as an example.if all attendants can serve and see to passengers like her will be beneficial for emirates"
Pros: "Friendly staff awesome planes wonderful experince"
Cons: "Service was a bit slow. Drinks and food took quite sometime to arrive."
Pros: "It was a smooth flight"
Cons: "It was ok"
Pros: "The food was delicious, and I received the special meal I had requested with no problem. Again, great selection of TV shows and movies."
Cons: "The crew seemed a bit put off, just not very friendly. Maybe something had happened that put them all in a bad mood I'm not sure. Despite this they did help people without complaint, but you could tell they didn't want to be there. Again on this flight the TVs were an old model that was difficult to use, you had to push really hard and finagle your finger to get it to read what you were pressing."
Cons: "Disorganized boarding process. Old plane. Bad inflight system with old fashioned screens with poor visibility."
Cons: "I missed the first segment of my flight due to an accident and traffic on the way to the airport. I was asked to pay $1200 to get on to the next flight (without any warning that my subsequent segments will be suspended) so I bought an one way to Dubai from NYC. Then my subsequent flights were all suspended and I had to buy a new set of flights for the remaining of the trip. I didn't get to take any of the flights I purchased through Kayak."
Pros: "Live the overall ecperience"
Pros: "Granted I was tired after being in transit for 24 hours, but this final of 4 long-haul flights was a real bummer compared to the other flights. Boeing 777 packed to 100% capacity."
Cons: "Really cramped and squished compared to other flights. Toilets at DXB were filthy (I searched around for the cleanest, which was still disgusting), with the cleaning attendant standing around in the restroom doing nothing. Duty Free shops really expensive compared to European airports. Meal on board (breakfast) was really terrible (and that taking into account that airline breakfast is always bad), really the worst I've ever had on a plane, even the Croissant was chewy and very dry. Emirates has become a massive sausage machine people-mover. It has loss its finesse and exceptional service."
Pros: "The staff were wonderful and efficient. The toilets were clean and the food was much better than my first flight with emirates although the portions were small on the main meal with only four spinach ravioli offered in a tomato sauce."
Cons: "Passengers do not fit on to their seats and overflow into the space you are occupying which is so tiny as it is. There is not enough room to even reach down to pick something up if you drop it. Overhead lockers are full. I think planes either need to be redesigned with sleeping compartments (such as the second class compartments the trains have) for overnight flights or seats need to be slightly larger to make up for the fact most people are larger today."
Cons: "THe Hostess was not attentive and had to ask for things a few times. No goody basket was given although some pax did get it."
Pros: "Food was good in quality an quantity. Drink selection was also good, especially alcoholic drinks. Moves were okay, television selection was okay. I was a bit underwhelmed with the new movie selection."
Pros: "Good crew lots of food and open bar."
Pros: "Emirates was the referrer only. The flight was a Qantas flight hence same as any other Qantas flight. The fish dinner choice was over cooked."
Cons: "I like the luggage allowance-- more realistic than other airlines. The attendants were attentive but perhaps a little overdone on the fake smiles except for the main attendant who had the stressed/more straight-faced look for some strange reason. i probably should have been more tuned into the mechanical visual entertainment on board instead. Got to watch two movies which was great!"
Pros: "Variety and choice of media entertainment was excellent."
Pros: "Service was amazing great entertainment system unfortunately the wifi did not work and the choices of food was average"
Cons: "Wifi did not work on board"
Cons: "Old plane. Uncomfortable seats"
Pros: "Great flight....enjoyed it thoroughly....."
Pros: "Super easy check in. Good air hosting staff."
Cons: "Same as ALWAYS - Beijing baggage pickup is an absolute joke. Takes forever and it is generally mayhem in the baggage hall. They really need to get ahold of this space and the behaviour of Chinese travelers."
Pros: "Kinda odd flying backwards...."
Cons: "Onboard entertaiment and food was just awful. UAE's version of Ryanair."
Pros: "The crew was terrible. The aircraft from AUH to bangalore was in bad condition. My seat would keep coming back if reclined, my neighbour’s seat wouldn’t recline."
Cons: "The airport in Abu Dhabi was a mess! There was zero organisation and etihad ground staff were not managing things either. My bag came back broken!"
Cons: "Getting more minimal on the food service. Emirate have more and better quality"
Cons: "Quality of on board food and courtesy of flight attendants really needs improvement. Etihad wasn't like this a decade ago."
Pros: "Crew was fine."
Cons: "The food quality was really bad with no alternatives. All passengers with vegetarian food option were complaining."
Cons: "I wish I knew that I could have get a room or food vouchers when I was ordering an e ticket("
Cons: "The smell inside the flight"
Pros: "Flight delayed , missed flight, has to stop at Abu Dhabi for 8 hrs to catch another flight to Bankok then 5 hrs later for Ho Chi Minh City. 1 meal, no breakfast for overnight flight . Terrible flight"
Pros: "I wish I could remember the fight attendant’s name - she was probably the best flight attendant I’ve ever had"
Cons: "Plane was very crowded as compared to the A380 I flew over on. also the meal services on the Trip over was much better than this return flight"
Pros: "Flight was smooth and quite roomy with seats; good and constant maintenance of toilets. Excellent and thoughtful e-entertainment"
Cons: "Flight attendants could be more friendly and attentive; seat and food sanitation could be improved more."
Pros: "Entertainment and crew great. Enough food at proper times. Plane clean"
Cons: "Wish they had earlier check in for a 777 flight."
Pros: "It was a smooth flight."
Cons: "No entertainment but only slightly over 1:30 so it wasnt that bad. Someone stole my cell phone and Vapor between Manila and Kuwait after my hand carry bag was checked in."
Pros: "Timings r good"
Cons: "Service bad no comfort In the flight means congestion in seats"
Pros: "food was great!"
Cons: "Same crew not that friendly"
Cons: "For US bound flights, emigration and custom check is done in Abu Dhabi. So our luggage should have been checked to the final destination Kalamazoo."
Pros: "Good crew, good flight time"
Cons: "food choices and entertainment choices. Most of the people book return flight on the same month. If the choice are same in a long haul flight they get bored with entertainment choices."
Cons: "Abysmal experience on our return flight! # Abu Dhabi Airport is so outdated and an embarassment compared to the other Regional Airports # Boarding procedure still shambolic # A330 seems old and uncomfortable - even though it is a new plane # Cabin Crew so unfriendly and sour # Toilets again disgusting within 30 minutes after taking off # Food still shockingly disgusting # Onboard entertainment still inferior to Emirates/Qatar/etc."
Pros: "Almost everything. Lovely staff....good seats.....plenty of recent movie options. Made 7 hours fly by!"
Pros: "Goodbye excellent"
Cons: "Thé cancelled m'y ticket. When I reach Séoul air port they have to call tout airseychelles.com and rebook ticket do I have to run With air hôtesse to the plane to catch it.lots of stress"
Cons: "It's a connecting flight for me and there is a long wait. so, my opinion is better to serve some snacks or food in the flight."
Pros: "Food service and service generally"
Cons: "Long layover and delay"
Pros: "Good food, comfort, boarding"
Cons: "Flight crew not very polite."
Pros: "Seats, Configuration, food and beverage music selection"
Cons: "Boarding process as they could not issue our connecting flight ticket lost luggage movie selection limited"
Pros: "Well mannered behaviour of all staff on board"
Cons: "No staff officers to assist people like me who came on wheel chair. I was in the queaue for nearly 2 hours, Some of the counters were not manned at all."
Pros: "Accurate. Take off was smooth. Crew were sooo kind. Boarding was fast. New computer was fantastic. New movies ."
Cons: "1. Seats were really narrow. 2. Although my first plane from Seoul to Abu Dhabi was for 10 hours but only one meal served and it was omlette with sausage And at the beginning a small toast sandwich served. This indeed very strange because everytime I flied with Etihad you serve 2 meals one of them is meat or chicken with rice. I was really starving until the next glight because when we left Incheon airport it was 12.55am and most restaurants were closed. Please try to solve this issue"
Pros: "I loved that I got a free upgrade to Business class. The steward was so kind and attentive. He made the trip great! I enjoyed it all especially getting to really rest on an overnight flight!!"
Cons: "Nothing. It was all good!"
Cons: "Customer service in Abu Dhabi was terrible. The flight itself was average at best. It was nothing like I expected. I will not fly Etihad again."
Cons: "Food was bad"
Pros: "Comfort on such a long flight was much better than other airlines. Food was great"
Pros: "Lived up to the usual Etihad high standards. Efficiency, comfort, service and value for money"
Cons: "No complaints"
Cons: "long flight and no food because of short supply like they said to us"
Pros: "Timely updates"
Pros: "Comfortable seats and neck pillows Good service"
Cons: "Nothing to complain"
Pros: "Qatar always help their passengers secure a transit visa for Doha why cant Etihad do the same?"
Cons: "Qatar always help their passengers secure a transit visa for Doha why cant Etihad do the same?"
Pros: "Flight was comfortable and the A380 is super quiet. Cabin crew were helpful and friendly."
Cons: "Check in was a disaster with tickets issued in the wrong names. Also It wasn't until the night before flying we realised they'd booked our 3 month old daughter on a separate flight!"
Pros: "The food was pretty good for airline meals. We really made good use of the entertainment system which had many great movies and a kids interactive touchscreen. This entertainment system made the flight! Boarding was quick and easy and the ammenty packagfes (eye covers headphones socks ear plugs etc.) and a kids activity book was also great."
Cons: "They served me wrong food, I ordered veg but when I opened it was non veg lol"
Pros: "Friendly staff"
Cons: "They need better food"
Pros: "All ok."
Cons: "Seats seem pretty short. Only half my leg fits on them and I am not a tall person."
Pros: "The crew was wonderful, as was the food and the aircraft itself. No complaints."
Cons: "I wish there had been more movie options."
Pros: "I like the Islamic programs, nice food, nice pillow"
Cons: "Nothing not to like."
Pros: "Great staff"
Cons: "Cabin luggage with sensitive/delicate items were forced to be checked in for 2nd leg of the journey. Cabin luggage upon retrieval at destination was scratched/dirty and one glass item inside was broken. Recommend Etihad provides complimentary luggage wrapping to prevent such issues. Additionally, crew was unable to manage noisy kids, and a request for ear plugs was ignored. Recommend Etihad provide affected travelers with ear plugs to manage the noise, and that the crew undergo training to better manage problematic parents w/kids."
Cons: "The flight from Riyadh ALWAYS leaves late. Arabs have so sense of punctuality."
Cons: "We were forced to sit in the aircraft after boarding for nearly 2 hours as the ground staff waited to load bags from delayed connections."
Pros: "The pillow that cradles your head and neck! I've flown with many international airlines over 20+ years and Etihad is now my number one choice. It seems to really think about passengers' comfort. I also enjoyed watching documentaries on fashion designer Michael Kors and singer David Bowie."
Cons: "Flight attendants were polite but one told me, "You should put the tray up." I suppose she was thinking in French, where people say "il faut faire…" To an English speaker "you should" doesn't sound soft. I think the flight attendant wasn't aware of the nuance in English. Everything else about her was courteous, and everything else on the flight went smoothly. I would recommend Etihad to anyone."
Pros: "The food, air crew respectful and dedicated to duty"
Cons: "Everything was perfectly ok"
Cons: "The flight was delayed for hours in Delhi with no notice, making us spent the night at the airport. The flight was supposed to get to Abidjan around noon, but because of the delay, we missed the connection and the next available flight was the next day which would mean I missed my next flight and a work conference. In Delhi, the Ethiopian Airlines people assured me that it could be worked out in Addis, and that they could change my final destination to get me where I needed to go. However, in Addis, the employees were rude and did not even read the email that the Delhi people sent them. They would not do anything except send me to Abidjan the following day, which was useless since I already had to be in the US by then. The level of service is incredibly poor and disorganized, with many people having to wait for hours to even talk to someone and no information about what needs to be done. In the end, i had to purchase a new ticket to get to my destination. Had I known this was the case in Delhi, and that i would have to purchase a new ticket, I would have done so in Delhi rather than waiting all night and going to Addis. I fly very often and this is both the worse experience and service I’ve ever experienced on a flight, and they weren’t even able to get me to my destination."
Pros: "seat not comfortable"
Cons: "more drinks along the way"
Pros: "Land crew attention was polite and nice"
Cons: "Restrooms on board was dirty, no toilette paper nor tissues. One fight attendant was particularly impolite, hitting and pushing instead of asking"
Pros: "The crew was amazing and the flight was smooth"
Pros: "Very conformable and quiet."
Cons: "Nothing very nice flight."
Pros: "The crew practically ignored my request for medical aid. They were not friendly and super occupied. The seats were too uncomfortable."
Cons: "The food could have been better and the crew attention and assistance to the passengers."
Cons: "The delay was too much"
Pros: "Same as above."
Cons: "Staff needs to be briefed on what an insulin pump is."
Pros: "Flight time changed without notice. Delays in Medinah caused us to miss our connecting flight to Johannesburg. Really poor communication. No agents would take calls in Jeddah. Really terrible service. Would avoid using this airline at all cost. Not the first time I've been delayed by them"
Cons: "Flight time changed without notice. Delays in Medinah caused us to miss our connecting flight to Johannesburg. Really poor communication. No agents would take calls in Jeddah. Really terrible service. Would avoid using this airline at all cost. Not the first time I've been delayed by them"
Cons: "Cabin crew quite distracted. Between rows 19-23, orders were totally mixed up People given wrong food or drinks"
Pros: "Nothing. I was 2 hours early for the flight - it was over sold. They never apologized, they just told me "I didn't have a seat" like it was some how my fault... then sent me to the airport hotel and put me on the next days flight. I realize it wasn't the people at the desks fault and nobody was doing this TO me, but it was just stupid it happened at all. I don't get how they can just screw a whole day for a group of people and not even say "sorry.""
Cons: "They over sold the flight. Eight of us had tickets - I bought mine over a month ago - and they just sold too many seats or had too small of a plane or something. I've NEVER had this happen in 6 years of traveling continually. It's on my short list now of airlines that really just don't care."
Pros: "Service, the entertainment selection, just everything seemed perfect"
Pros: "New plane fantastic cabin"
Cons: "There was a fight but nothibg to do with the flight crew just some passenger with mental issues"
Cons: "I've been flying Ethiopian airlines over the last four weeks to nine African countries and can give an overall excellent rating. They're always on time. They however showed the same movie on all flights. The food quality and variety also need to be improved. Thanks"
Cons: "They didn’t announce when boarding started/what zones were to go."
Cons: "The whole thing was a disaster. I lost my connection flight due to incompetence from the Ethiopian airlines representative"
Cons: "The lateness. Very bad. 2h45min late, unbelievable. And also the airhostesses services are very poor. I have to claim more time before they give me water for my food."
Pros: "Excellent food, very friendly and helpful crew e"
Cons: "Entertainment center did not work Limited storage place in business class for items like mobile devices etc"
Cons: "Did not provide special meal although I called ahead to request it."
Cons: "Your cheapo ripoff insurance wouldn't pay when I had to cancel due to terrorism threats in and around Ouagadougou. Is there ever a better reason to cancel a flight?!"
Pros: "Everything Kosher food was excellent"
Pros: "The crew where very pleasant, The service on the plane was good you had a choice of what meal you would like to have you also had a choice of any movie or entertainment that you would like to see or play there was more leg space and much more comfortable seating"
Cons: "I can’t fault anything on this flight."
Pros: "The friendliness and willingness to assist passengers when they notice one facing a challenge"
Cons: "The chairs in economy do not give sufficient leg room especially for tall persons, this would present a challenge on long haul"
Pros: "The hospitality"
Cons: "My phone was stolen on airport premises"
Pros: "the air craft was very good and the comfort is good no complain..."
Cons: "i did'n't like some of the cabin crew the way they are ....and am very disappointed from kinshasa to my check in i did ask a lady about my bag, she told me i will get my bag to cape straight, and i did ask her two times about the bag, she keep saying the same thing i will get my bag to cape town, so until now i haven't find my bag yet, the number they gave me from the airport no body pic up the phone, so i don't know what i can i do to get my bag......if you can hep me in this mater please contact me on my email or on my cell number 0027 78 470 6195. thank you your best regards."
Pros: "Great crew, decent food"
Pros: "Cost effevtive"
Cons: "Crew being unkind."
Pros: "Comfortable flight, pleasant airline attendants."
Pros: "Very helpful, attentive and kind cabin staff."
Cons: "Somewhat dirty ( and smelly ) aircraft even though they are a very new fleet. Some seats had strange patches and stains. Overall cabin experience can be improved in terms of hygiene and food quality ( food was mediocre or slightly worse). Seat ahead reclines almost too much into personal space in the new 787 aircraft. The LCD displays don't pivot so it's virtually impossible to view the entertainment when the occupant of the seat in front fully reclines ( a somewhat irritating issue on a long flight )"
Pros: "Very helpful, attentive and kind cabin staff. New aircraft !!!"
Cons: "Somewhat dirty ( and smelly ) aircraft even though they are a very new fleet. Some seats had strange patches and stains. Overall cabin experience can be improved in terms of hygiene and food quality ( food was mediocre or slightly worse)"
Cons: "The flight was good"
Cons: "The airline never gave us any status updates.Call center was helpless. Eventually bought a same day ticket at 5X the price on another airlines get out. before visa expired. Now they don't want to refund my ticket saying I am a no show..What a horrible airline"
Pros: "friendly staff"
Cons: "Poor entertainment system"
Cons: "Seats were dirty"
Cons: "Same as above"
Pros: "The crew very kind and made me feel comfortable"
Cons: "Old 767, with not comfortable set up and no individual TV set."
Pros: "They need to make the seating more comfortable especially with such looong flights!"
Pros: "The short time it took to get to my destination. The great work done by flight attendants."
Cons: "The small seat I got."
Cons: "I find it exceptionally bizarre that for a company whose name represents a country that spends more than half the year fasting that there isn't an option for this unless you specifically ask online."
Cons: "The food is terrible."
Pros: "The best flight ever and the crew is super cool"
Cons: "Ethiopia Airport is ruff. Needs bathrooms renovated and more places for waiting for flights the smoking lounge can be smelled through the hole airport"
Cons: "Customer service was horrible. Cancelled a trip within 24 hours of booking but put me through hours of waiting on the phone for assistance and still charged a 300 dollar fee. Our ticket was somehow suspended BY THEM so we had to call an office in a different country to unsuspeND then we were able to cancel. No help at all and kept dodging responsibility and forwarding the problem to other offices. Would book a different airline to avoid unneeded stress."
Pros: "Staff were pleasant"
Cons: "One segment of my flight did not have the gluten free meal I had requested ahead of time. Super crowded."
Pros: "Lots of empty seats for sleeping. Nice big windows- best in class. Two hot meals served on board."
Cons: "allocated the worst seat on the plane despite choosing a different seat online"
Pros: "It was a good flight, made only a little disappointing by all the children running through the plane, opening the washroom doors and leaving them open. A little strange, really."
Airlines flying from South Korea to Johannesburg have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South Korea to Johannesburg
Masks required on board, masks provided on flights from South Korea to Johannesburg
Social distancing seating
Middle seats unavailable to book on flights from South Korea to Johannesburg
Testing for antibodies, testing for symptoms for flights from South Korea to Johannesburg
Waiving of change fees. Search flexible flights from South Korea to Johannesburg