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Cons: "No gate for departure or arrival. No business class longe in Cape Town."

Pros: "Absolutely nothing."
Cons: "Everything. Firstly the flight was delayed, these things happen but nevertheless I end up missing my connecting Qatar flight to Belgrade, put into a horrible little hotel for 24hrs without my bag, no clothes or toiletries. At one point during the flight once everyone had their chairs reclined one hostess told me to not put mine so far back?!?! Then when asked well then person in front of me has to move theirs forward and her response no they don’t. Absolutely shocking. To think I wanted to upgrade to business class. I’m traveling the globe over the next year and thought let me try Qatar but never again with this type of service and how they treat their customers."

Pros: "The plane was new and spotless, the crew did everything possible to make the flight great. Food service, and Wine and Cocktails were always served with a smiling face and it made you think of flying many years ago. Service cleanliness of the restrooms and staff were top notch"
Cons: "Nothing really."

Pros: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Cons: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."

Pros: "YES--best airline for sure!"
Cons: "Congratulations on achieving excellence."

Pros: "The crew was amazing!"
Cons: "The internet service was not working!"

Pros: "Everything! It just awesome"
Cons: "Nothing can be better, an awesome flight"

Cons: "Great"

Pros: "Everything was great"
Cons: "I advise Qatar Airways"

Pros: "The food"

Cons: "The time of flight changed 1:30 hour erlier and we did get noticed we were about to miss the flight it’s so annoying but at the end we catch it"

Pros: "Crew was very friendly"

Cons: "Unfortunately WiFi services was off"

Pros: "Great Staff"
Cons: "Asian Vegetarian meals needs some improvement. Lack of Africans as part of the crew."

Pros: "Excellent customer service, from the check in process, to boarding, to flying 21 hours from Boston to Phuket with infant- we couldn’t have asked for a better experience! Everyone was so accommodating and helpful as we traveled with our 7 month old a lot g distance."

Cons: "Service is always bad. This time from bag, all electronics have been stolen. It is 200$ worth things have been missing from my baggage."

Pros: "From boarding to landing, I had a great flight. Flight was from NYC to Jakarta via Doha. Flight on a b777 to Jakarta and b787 to Jakarta. Plane had plenty of legroom and nicely designed entertainment system. Service was world class. About every hour or so, a crew member would ask if we wanted drinks. Food was great, had 3 choices of entrees for each meal."

Pros: "Decent leg room nice food"
Cons: "No in flight wifi"

Pros: "Foods, crew are accomodating and all sevice facility are very good"
Cons: "Just update the movies regularly"

Cons: "The aircraft was changed and passengers were required to check in their hand luggage, yet remove their electronics from their hand carry. In my case I had several electronic items which I had to carry onto the aircraft and store awkwardly which created a major risk of my camera and laptop being damaged in the process. This is not the kind of service I expect from Qatar Airways, especially considering the exorbitant ticket prices."

Cons: "Screaming children; not the airliners fault"

Pros: "the crew as more customer friendly, and it appeared they really take care of customer, not just put some words on paper."
Cons: "i have requested the child meal on the web site and also requested the seat preferences, however when i boarded the flight, i came to know that they have only honored the seat preferences but not the food. on the serving menu, the veg option was available but we informed that the veg is available only if we have requested it on the web site, i had to survive with add-on food but not the real meal. crew were struggling to serve food for us."

Pros: "I love this app , it's awesome it's save my money and time"

Pros: "Staff very friendly. Loved the adjustable headrest as I am shorter and this is the first time flying that my neck was so comfortable I didn't need my travel pillow! Food was excellent!"
Cons: "Nothing!"

Pros: "The crew on my side of the cabin was very good."
Cons: "Not having available air for the center seats made our flight a truly awful experience. The older style seats are actually more comfortable for taller and larger people. My wife was virtually ignored by the male crew on her side of the aircraft."

Cons: "Dely to time"

Pros: "Service is fantastic. Comfort in business class. Great food. You can't ask for nothing better. The lounge in Doha is breath taking."

Pros: "Everything"

Cons: "It was all good"

Cons: "Plane configuration; seats were a bit cramped, knee space."

Cons: "I checked in a couple of hours after checkin open but unfortunately I could not get my preferred window seat, got a middle instead. But still the leg room would have been ok but the middle seat (second row behind the bilkhead row) had the front passenger's entertainment system arranged across the footwell, not sideways, so it completely blocked the footwell and prevented any stretching of the legs. I am a tall passenger and this caused much discomfort on the flight, I had to keep getting up to walk around. I also found the seat bottom quite uncomfortable (not enough padding I think), butnghis could have been made worse by the footwell issue. Regards Neil"

Pros: "Everything was good."
Cons: "More movies, no wifi, better food"

Pros: "Crew was great; plenty of space to stretch out"

Pros: "The flight crew was great. They were very kind."
Cons: "The biggest problem with my flight was it was very crowded so it was hard to get comfortable for such a long flight. I wish I can afford first class but I can't."

Cons: "No upgrades. Worst flight."

Pros: "The timing was spot on and I had no major issues. The staff was great. They showed that they truly value customer service and were patient"
Cons: "The song selections were somewhat old and should be looked at."

Cons: "not friendly staff delayed and no help. cost me so much did not get anything"

Cons: "1- Flight from Delhi to Doha was very late, which made it chaotic for us to catch our connection at Doha 2- Entertainment choices were very limited"

Cons: "Service"

Pros: "A 380 plane is the best. Staff were attentive. Good good for airline. Great entertainment system"

Cons: "No internet"

Pros: "Lots of disruptive kids, one of the ethnically chinese (sorry didn't catch her name) was very attentive and supportive of parents trying to keep their kids happy on a twelve hour flight."
Cons: "Long flight, infrequent water distribution, half the staff just chatting in the back. Filthy bathrooms not cleaned in flight."

Cons: "- The Flight was canceled to fly directly from DOH to PHL.... Our party was put on a transfer at ORD...added additional 8 hours of layover... flight itself wasn't terrible... but the bathroom situation could be hectic..."

Cons: "Flight was delayed"

Pros: "Aircraft was new and good."
Cons: "Non Vegetarian meal was over by the time the service reached me."

Pros: "Crew was friendly. Flight left on time!!!!!! :)"
Cons: "Food was served too late. Unable to get a bottle of water as I was dehydrated."

Pros: "Lots of leg space, good seats."
Cons: "Food could be better, much better."

Pros: "The staff was amazing! I started I get a headache- probably because of low blood sugar, and one of the attendant provided me with constant water, ginger ale, and chocolates. It was so sweet- she didn't have to make sure I was okay, but she chose to our the kindness of her heart!"
Cons: "The cramped quarters. I had a very tall person sit practically on my lap the entire flight, as he leaned his chair back the entire time. It left no room for me to use the table for my laptop. I was fortunate that no one sat next to me on my first flight, but for the second one I was not so lucky – so I couldn't work on my schoolwork."

Pros: "Qatar Airways is a nice airline and it's obvious they work on making your flight a pleasant experience with a lot of food, entertainment, etc"
Cons: "My flight was delayed 4 hours upon initially arriving to the airport. While it was important for me to be there when I found out this information because I needed to reschedule my connecting flightso due to the delay, this should not be required. Qatar Airways, knew the flight was going to be delayed at least 10 hours before they announced it. They should have already began the process of rescheduling connecting flights and figuring out problems before passengers arrive to the airport. I probably spent 45 minutes at the ticket counter working things out."

Pros: "Entertainment was great!"
Cons: "The check-in was stressful and congested."

Pros: "I was smacked in my knee I need surgey on my minsicus for by the person serving the food and never got apologized too. Then later he elbowed me in face and acted like it didn't happen. I liked nothing."
Cons: "Not getting hit twice by the crew serving food and at least an apology."

Pros: "Food was really good, staff was helpful and friendly and there was more legroom that I've often experienced. Also - flight was NOT packed - there was actually an empty mid-row seat!"

Pros: "Crew was fine. Food and entertainment was awful. The wheelchair assisted transfer during layover was horrendous."
Cons: "The wheelchair assist transfer between planes at Istanbul was atrocious."

Cons: "Food is not great and the flight was delayed by an hour"

Cons: "I am always having seating issues flaying on Turkush Air . MOs of my flight my seats are next to bathrooms. I asked to be moved. Luckily there was a seat available. This is just too many times. I wanted to get Turkish Air credit card. After my experience with last flight I am RE consider this. regards IHarel."

Pros: "Onboard service was good -breakfast served was good."
Cons: "The seats are somewhat uncomfortable but OK for only a 1 h and 40 min flight"

Pros: "good company"

Pros: "Care from the crew and consideration"

Pros: "flight departed Jhb on time and arrived in Istanbul a few mins earlier than scheduled"
Cons: "1.cabin temperature varied from cold to very warm 2.I asked the cabin crew for a blanket but they forgot about it 3.I ordered a whisky with ice - was given half a tot with 2 small blocks of ice 4.only one person was serving drinks and food on my aisle so it was very slow service (other aisle had 2 crew serving)"

Cons: "Had a layover in Toronto. From Toronto we flew to Istanbul and then Venice. While waiting in line to board in Toronto, I was told my carry-on luggage was too big and needed to be put under. I asked MULTIPLE times where my luggage would be- either Istanbul or Venice (final destination) and EVERY time I asked, I was told my luggage would be waiting for me in Venice. Once we arrived in Istanbul I asked AGAIN if my carry-on luggage was here or if it would be in Venice and I was told it would be in Venice. Once we arrived in Venice, my luggage was nowhere to be found. The lost luggage crew (and 90% of the people in Venice) were completely rude and acted like we were a huge inconvenience for them. (I've heard that many Europeans cannot stand Americans, but we were not being rude or obnoxious at all to anyone- we just wanted a quiet, romantic vacation.) So safe to say that it was an extremely rough start. We were in Venice for the Glass Art Society Conference in Murano and due to my luggage being lost, had missed the first day and a half, therefore wasting hundreds of dollars. Luckily my boyfriend's phone worked in order to spend our first two days of vacation (not to mention the amount of money spent on international calling costs) tracking down my luggage, but again dealt with completely rude people who barely helped us with any answers and even hung up on us multiple times (and I'd like to add that despite my frustration, I made sure that I was not speaking rudely one bit). The best answers we received were from the people at the Istanbul airport who told us that Venice received my luggage hours before I even called Istanbul- which I do not understand why the Venice airport did not tell me this because I spent all day speaking with them. Once I called back the Venice airport to confirm what the Istanbul airport told us, they said (once again rudely) that they called me on my phone but did not answer (which I already told them that my phone did not have any service and to call my boyfriend's phone number). So to sum up: I will never be flying to Venice ever again."

Pros: "For once, on time departure. Quick boarding. Courteous service."
Cons: "Cabin a little too cold for passengers around me."

Pros: "The entertainment system (the movies, songs and ext) The food was good."
Cons: "The seats MUST be updated."

Pros: "No complaints about the plane, staff etc and its probably no worse than any other airline"
Cons: "Long overnight flight in Economy Class, little legroom. As I am larger than average and find it hard to sleep on flights, the cramped conditions were extremely uncomfortable"

Pros: "Always excellent"

Cons: "No entertainment system in the seats."

Cons: "No AC"

Pros: "I'm 6 ft 2. Legspace was adequate, and no silly boxes under the seats like other airlines that obstruct your feet. Great entertainment systems - modern, good selection. Food and staff excellent."
Cons: "Their online checkin systems could operate a bit more smoothly. At one point, I had to go in in person, because the online checkin site had an already past flight from their codeshare partner SAS showing up as the next flight, and I couldn't perform online checkin as a result."

Pros: "The staff is very nice and good service and very helpful"
Cons: "The Delay and the rough landing"

Pros: "The route"
Cons: "No one gave me water even if I asked, nobody came to me to ask my problem"

Pros: "Food was better than other airline."

Pros: "Friendly crew"
Cons: "The issue of excess baggage. Would appreciate to buy on line before my flight so that I know how much to carry and also that I am covered before leaving home. Payment at the airport may be too costly as well as unreasonable. It's like a penalty for having excess luggage. This is the reason I prefer flying with EMIRATES because they afford me to but pay fir excess luggage before my departure. Planning ahead is key"

Pros: "great crew and flight!"
Cons: "We would have loved to have been able to easily upgrade to business class but weren't able to."

Cons: "We missed the flight for teasons totally outside our control. We were stuck at Borg El Arab Airport gate for over an hour and therefore missed our flight. Turkish reps weren't helpful at all and wouldn't try to find a solution for us!! We had to book new tickets with Egyptair. I don't believe we'll be flying Turkish again."

Pros: "The flight was quite comfortable. We lucked out with only a partially filled flight leaving extra space to sleep. Service was friendly and the food was excellent! I was fed twice on my 9hour flight and once on my 4hour flight. Great in flight entertainment."
Cons: "No complaints."

Pros: "the staff was so polite and helpful thank you"

Cons: "Worst flight I have ever been in. Horrible leg space. It was so uncomfortable."

Pros: "Like my trip to Istanbul, I had no complaints. It was easy to make my transition to this flight and boarding was fine and once again the crew were friendly and welcoming. The short 2 1/2 hour flight went well."

Pros: "The cabin crew was outstanding, food good. A good choice for drinks and very nice selection of entertainment."
Cons: "I couldn't get the on board wi fi to work for some reason."

Pros: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
Cons: "The boarding process was a bit unorganized and took a long time as a result."

Pros: "I liked your services but I have 2 things The airplane Wi-Fi like nothing I didn't use it because just for Turkish news what the different !!! N 2 : this plane is not comfortable because the space between the chairs is too tiny of the other airline company But in general it's okay but we are not happy too much Thank you"

Pros: "Food and Crew"
Cons: "The fact that the boarding was by bus and not through a sleeve detracts from the process."

Cons: "since Jan 17 TK stopped providing meals during the flight , just sandwich and drinks."

Pros: "Service, food, entertainment is off the charts!"
Cons: "Seat comfort and legroom in Economy is below standards for even a domestic flight. Flew for over 21 hours on two concurrent flights and I was almost insane. Last leg was on Jet Blue and I felt like I was in First Class with their leg room and seats."

Pros: "The in-flight entertainment was above average. The in-flight crew was fine, although not particularly gracious or kind."
Cons: "The on-ground customer service in Istanbul was the worst experience I have ever had with humans in my whole life. They were unhelpful, rude, blatantly ignored people, dismissive, walked away from customers when they didn't want to deal with them, did not do anything to keep order when people were cutting in line after people were waiting for 4+ hours. I will avoid flying Turkish Airlines as best I can."

Cons: "the kosher food was poor"

Pros: "Everything worked well. Service, food, entertainment, et all."
Cons: "nothing was amiss."

Pros: "Food is excellent, staff great."
Cons: "Not nearly enough leg room for an international flight!!"

Pros: "Food is always good."
Cons: "They let everyone board at the same time, REALLY??? Eco seats were tiny for a 12 hour flight, miserably uncomfortable."

Pros: "To small area for passengers after security before boarding"

Pros: "Entertainment system is excellent, food is solid and plentiful."
Cons: "I've flown Turkish a few times before, and they're generally pretty good for the price. This trip was different. Despite Turkish Airlines policies outlined in their "Customer Rights," I received no notification that the flight was delayed 3 hours, and there was no notification at the JoBurg airport until you go to the counter to check in. JoBurg staff - which are Menzies third-party contractors, not Turkish staff - were disorganized, uncommunicative, and unhelpful. Only one person at the check in desk seemed to have authorization to make any changes, so all other agents were running back and forth to speak with him, and not communicating with passengers. It took over an hour to get clarity on the situation and rebook my connecting flight to Washington for a different flight 8 hours later. The only compensation offered was one meal voucher worth R100 (roughly $7). They would not even look at other Star Alliance flights for early arrival in Washington, and said they were not authorized to consider upgrading my ticket. When I called the Turkish customer service, they essentially said "What do you want us to do about it? You have to submit a formal complaint." Boarding was totally disorganized. In theory there are boarding groups, but after business class and all the high-ranking loyalty members, it's pretty much a mad rush. This seems to be the common practice for Turkish now. In general, Turkish has a great entertainment system on all their long-haul flights, with tons of movies - including very new releases - music, games, etc. They also provide complimentary kits with socks, slippers, eye mask, earplugs and dental kit, even for economy passengers. The meals are fairly good for airlines. However, legroom in economy isn't great. I'm 6'1", and had difficulty getting comfortable with my knees jammed into the back of the seat in front of me. On this particular flight, I was in row 18. The cabin crew were frantic, disorganized, and shouting to each other across passengers. One half of our row was served the meal, and the other half had to wait over 30 minutes to be served for some reason. By that time the vegetarian option was no longer available. Crew also had to run back and forth between service carts because they were frequently out of very common beverages (like sparkling water. And ice.), and on two occasions crew left a drawer from a cart full of trash sitting in the aisle. There were several times that crew ran carts into passengers - including once into my knee that was not in the aisle - and didn't even acknowledge doing so. They also stopped the carts in front of occupied lavatories, temporarily trapping passengers. So not terribly professional. While not specifically on this flight, the experience in Istanbul airport with Turkish Airlines' staff was awful. Zero interest in helping, rude and dismissive, and overall terrible."

Pros: "Duration of the flight is good."

Pros: "I left my iPad in the seat back of my previous flight to Istanbul and by the next morning they had my iPad to me and Hungary! Very professional!"

Pros: "The crew, the boarding , the entertainment,"
Cons: "The food was not up to expectations"

Pros: "The food and crew service"
Cons: "The leg room is really limited in the economy cabin"

Pros: "Boarding was well-organised in Ankara despite the incidents and the closure of the airport the previous day."
Cons: "All was well."

Pros: "In flight entertainment was awesome, Wide selection of movies to keep occupied."
Cons: "Food was okay but can be improved, needs to have more variety and more local touch in the cuisine offered."

Cons: "We were told to go to the gate. However, there was no room for us there, another flight to San Francisco was leaving earlier and given precedence. So it was crowded, chaotic and we had to stand around unnecessarily, when we could have been drinking coffee or sitting comfortably elsewhere in the airport. On the flight they ran out of one of the meal choices and we just had to take or leave what they still had."

Pros: "On time departure and arrival. Seat back entertainment systems were quite good."
Cons: "Seats were a bit cramped. Meal was OK, not great."

Pros: "I enjoyed the options for entertainment on board. The staff were all polite and professional. The meals were satisfying and the drink choices were great."
Cons: "I was seated next to someone who moved a lot when the slept and the handrail barrier was not enough to keep me safe from involuntary jabs. Also, the touch screen wasn't working properly but after a few trial and errors, I realized that I could use the remote as an alternative to the touch screen."

Pros: "Nothing"
Cons: "Flight was cancelled and never got money back"

Cons: "Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again."

Pros: "Very helpful crew. Quick boarding process."
Cons: "Not much leg room, or space in seats."

Pros: "got exit seat"

Pros: "Seat, entertainment, food, plane"
Cons: "Crew attitude"

Pros: "The crew was very nice and attentive, I really like the food on Lufthansa"
Cons: "The movie selection was limited and dated"

Pros: "Crew very helpful."
Cons: "Both flights late. Food was worthy rather than tasty. Seats small. Too much plastic - why not use non plastic cups. Sexist safety card."

Pros: "Flight was delayed from LAX. No accommodation offered"
Cons: "Accommodation. They were kinda rude about the whole experience"

Pros: "crew"
Cons: "food screens"

Pros: "The crew was pleasant and the entertainment was great. I had a wonderful experience."
Cons: "Perhaps meals. Maybe more options."

Pros: "The food was good was good"
Cons: "The entertainment was poor the movies selection was poor"

Pros: "The punctuality, customer services and refreshments served were all great."
Cons: "Nothing."

Pros: "Flight on time"
Cons: "UAL sucks, as expected."

Pros: "The crew were very considerate. Also they have the best baby beds we have seen so far"
Cons: "The entertainment system was glitchy."

Pros: "Lounge was very clean"
Cons: "In a 10 hours flight Frankfurt to Atlanta only one main meal. Service was rushed job. My seat wasn’t working and Tv remote didn’t work."

Pros: "The crew was excellent and always there to help. They managed a 15min boarding due to being well organized."
Cons: "I’m 5’7 and my knees were touching the seat in front of me- there is no way to be comfortable. You pay an extravagant amount of money and get squished in there like sardines. It’s disappointing."

Pros: "FRA to PHL excellent"
Cons: "I was rebooked into FRA from BSL without notification."

Cons: "Cancelled flight and transferring me on turkish airlines again the flight was delayed over three hours.,obviously we have missed our connection flight to Beirut and now waiting in front the hotel desk because the first flight to Beirut is 12:25 pm , I have lost 2 days from my holiday,I'm very tired and upset, I will never use kayak ever again and I will tell all my friends and family to avoid it."

Pros: "All is was okey"

Pros: "Great service, and plenty of refreshments."

Pros: "Lots of food with free wine"

Pros: "Staff were efficient and friendly, constantly offering juice and water."
Cons: "Boarding could have been a lot better organized they need to do it the same way Lufthansa does in Los Angeles"

Pros: "One of the crew members, a male, was very nice."
Cons: "•We boarded and consequently landed late, which caused my cousin to miss his connecting flight, coupled with the long customs process upon landing. There was no accommodation given to my cousin so I have to take him back home with me and then drive 2 hours tomorrow morning to bring him back for his new flight. •The charger ports for our seats were not working, which means we were 8 hours + without a phone. •One female flight attendant had a bad attitude and dropped pretzels in my lap after I turned to quickly ask my cousin a question regarding what drink he wanted. •The plane landing was one of the most reckless I’d ever witnessed."

Pros: "I was upgraded to a better seat and the flight was comfortable"

Pros: "Friendly crew"
Cons: "when seats recline in economy you can barely get in and out of a seat"

Pros: "The Staff and the available entertainment at the seat."

Pros: "WiFi on long flight from Detroit to Frankfurt"

Pros: "Was on time all the way, food was OK service was fine"
Cons: "I was so cold in my seat I couldn't get comfortable"

Pros: "good flight hardly any turbulence. Good food/drink choice. The crew was helpful and courteous."
Cons: "The flight was scheduled way, way too close for a comfortable transfer since the second leg of the trip was to go overseas having to go through 3 different queues for passport, boarding and security lines. Need more time to pass the long lines and still be able to catch the connecting flight. Not a smooth connection."

Cons: "Dear sir or Madam, I’m writing this complaint as I feel so mistreated and so disrespected, I had a ticket# 2208688265549 with a confirmation# WP6DHB travelling from Tulsa , OK, USA to Cairo, Egypt. Everything was great as expected and recommended by my uncle who travels with your respected company at least twice a month till I got to Frankfort airport to take flight# 0582 from Frankfort to Cairo. I was stopped while heading to the plan by the flight manager as he called himself later, and told me that I have to only have one item on the plan, I already had one carry on and my hand bag that has my laptop and the charger, I told him that I was told by Lufthansa customer service the night before traveling to confirm the luggage weight and size that I’m allowed one carry on plus personal item like a hand bag or lap top bag and they have to meet specific dimensions. I even offered to call the customer service number for verification, he replied ‘’I don’t care, I’m the flight manager and you will do what I say’’. His words were really hurting, I showed him the tag on my carry on that I got from the previous flight it said (approved carry on) don’t remember exactly what it said, he reached to my carry on and tare that tag, I didn’t think that was appropriate even if the tag had no value he doesn’t have any right to touch my luggage without my approval, then he tried to grab my ticket from my hand saying I will get you off the flight, I got really upset and told him don’t touch my belongs. There was a moment of silence because I think I raised my voice (my apology to him and to the company for that), I realized that the conversation is not going any where so I decided to file a complaint (not because he wanted to me to only have one item but mostly because of his attitude) so I asked him for his employment ID number he walked away without saying anything, waited till he walked close enough that I can ask him again this time he refused to give me his employment ID number, asked him for his name he said it so softly, I asked him to spell because I didn’t hear it right he said it so softly he refused, then I had to look for his badge and the name on the badge I believe his first name started with P and last name started with T. I waited a few days till I got to talk to my uncle and told him what happened as he is the one who recommended Lufthansa and he has a lot of experience with your services he said that they might need to do that because the flight was complete and they want to offer luggage place for everybody, but what I surprising is there was many empty seats on the plan my seat was 032C and the 2 seats beside me (032A and 032B) were empty also there was a lot of carry-ons room everywhere. So I don’t know why he was this way with me, I’m really disappointed specially that is only my first flight with Lufthansa since 2015, that flight manager made me have an extremely rough experience. one more thing when I told him I’m going to compla"

Pros: "The boarding process is very efficient."
Cons: "Lufthansa’s people are mostly good. But there are some obvious opportunities for people to be more friendly. Also, LH like many others continues to serve cold rolls and cold butter on international flights. KLM warms the rolls! It’s the one small touch that would make Lufthansa’s meal service so much nicer."

Cons: "To change the gates takes about 45 minutes."

Pros: "First time flying this airlines. The seats were comfortable and spacious. The entertainment options were excellent and the food service was regular and consistent."

Pros: "Boarding was smooth."
Cons: "Flight was delayed then we were told it would leave at 4 but then they boarded at 230 then we sat on the plane for 3 hours after already being delayed we stayed on the plane when they knew that we wouldn't be taking off for hours but they didn't income us of this"

Pros: "Plane was clean and service was great."

Cons: "I had to endure 10 hours sitting next to an obese passenger, who was to big to fit into his seat and had to rest his shoulder and elbow over my seat. The crew couldn't do much and so I had to shift myself sideways for the entire journey in order to make space for this obese passenger to rest his arm into and over my seat."

Cons: "They had overbooked the flight and asked to reroute me. I asked if I would still be able to get to my destination at the same time and to make sure I would have a window seat. Everything from the moment I said yes was a terrible. They rebooked me twice on two different routes when I was in the air. Said a steward would meet me (never happened) instead I was running to catch flights on different airlines in two different airports. The entire situation was disgusting. The running was with all of my luggage. Because of the rebooking I was in the last row of 75 rows on a plane with an additional connection. Every flight had delays creating more chaos for the next flight. The only helpful airline in the bunch was Delta."

Cons: "They change the gate for transfer last minute"

Pros: "Crew personable. Beverage cart shabby."
Cons: "Baggage lost in rechecking. Attendant electronically checked only two bags instead of three. Needed to hurry to for next flight. No transport by auto offered. We are 80 yrs old and I was in much pain walking. More attention to passengers needed"

Pros: "Crew friendly, good food"
Cons: "Cramped seating, can't select seat until checkin without paying (only airline we were unable to select seat)"

Pros: "the food was good,the crew was effective"
Cons: "the sits can be more comfortable"

Pros: "Crew was great and the plane was clean."
Cons: "Nothing."

Pros: "We were delayed but better that than bump around in a thunderstorm. Food good"
Cons: "Would like to see more selection in movies"

Pros: "Clean space, friendly crew"

Pros: "SAS and BA can do better"

Pros: "Excellent Flight"
Cons: "Nothing"

Pros: "Overall, United in US gets a two rating. International flights get a four rating."

Pros: "Nothing"
Cons: "Everything. No compensation given either"

Pros: "Still loads of leg room in economy which is great for a tall person like myself."
Cons: "The food, dinner and breakfast from Johannesburg to Frankfurt was not very nice and not the usual good standard."

Cons: "The seat in front of mine was reclined in the already cramped space provided, twice as far back as any other seat I could see. Please look into the recline on that seat for future passengers. The crew hit my seat, repeatedly with their carts and did not remember to offer drinks to us as they pushed it by. The airlines should consider removing that seat as an option to passengers if there is not ample room for the flight crew to maneuver around it. It made for an unpleasant experience overall."

Pros: "Nice food"

Cons: "The touch screen did not work properly"

Cons: "No internet available (2020). For the my previous flight, a month ago, was the same problem."

Cons: "Klm is the best, even on a 40min they served small breakfast."

Pros: "Services is good ."
Cons: "Food can be better"

Pros: "Crew good and seat OK but not exceptional for business class"
Cons: "Food was average - main course could have been better. Range of movies ok but not great"

Pros: "Professional crew. Good simple check in."
Cons: "Nothing."

Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."

Pros: "The crew was amazing, flight on schedule and good entertainment."
Cons: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."

Pros: "Crew was great, very responsive and hospitable!"
Cons: "more lunch choices, especially choices without dairy products."

Cons: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."

Pros: "General flight journey"

Pros: "Service is awesome. Food is great."
Cons: "People with short connection are affected by the 15 to 25 minutes delay."

Cons: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."

Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"

Pros: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Cons: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."

Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."

Pros: "yes"
Cons: "not really"

Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"

Pros: "The crew were amazing and the flight was very smooth."
Cons: "Keep up the good work"

Pros: "Best airline in the business quick efficient and outstanding service What else can you say"

Pros: "Good comfortable seat with extra leg room. Pleasant crew."

Cons: "old screens and entertainment system leg room to small"

Pros: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"

Pros: "Staff very pleasant"
Cons: "Evening snack was not the greatest breakfast was pretty food"

Pros: "The flight was perfect! Great food,movies and I even got to sleep !"
Cons: "All was well!"

Pros: "The crew was efficient. Flight left on time. Food and wine served."
Cons: "No entertainment."

Pros: "Arrived early!"
Cons: "Boarding seemed disorganized."

Cons: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."

Pros: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Cons: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."

Pros: "Great"
Cons: "Great"

Pros: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Cons: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."

Pros: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Cons: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."

Cons: "Crowded seating, wake-up for breakfast service two hours before arrival"

Pros: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Cons: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."

Pros: "Just great crew."
Cons: "Not comfortable at all and will not book KLM again."

Pros: "Very friendly and helpful personnel."

Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."

Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."

Pros: "The supplied pack of toothpaste/toothbrush"

Pros: "Got to Amsterdam on time and everything was great including the staff"

Pros: "was very quick"

Pros: "That we didn’t crash"
Cons: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."

Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Cons: "Nothing."

Pros: "great choice of entertainment content, friendly crew"

Pros: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Cons: "Nothing. This is filler text to meet the min. characters."

Pros: "Boarding was very efficient."
Cons: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."

Pros: "Flight attendants were friendly, but they only had limited resources to work with."
Cons: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."

Cons: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."

Pros: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Cons: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"

Cons: "A better breakfast..."

Pros: "1. Leg space is bigger then on other companies 2. Crew was really affable 3. Free wine"
Cons: "Meal was not too hearty. Breakfast in Indian style was too spicy for me. May be I should request a special meal on check-in. And one more thing, Helsinki airport is cold for me. I spent e hours in down vest. Be warned."

Pros: "Kindness of the staff, quick check in, wonderful healthy food, my seat and overall experience."
Cons: "Limited controls on the entertainment."

Cons: "Unwashed pillow and blankets, stains on the pillow"

Pros: "Clean very good seats Nice aircraft very good crew Very clean"

Pros: "Overall it was a great experience with Finnair, the plane was clean and spacious. The crew was very nice and helpful. The food and drinks were great as well"

Pros: "Free movies, TV shows, ok seats (but hey, it's a plane), great meals and service, and a pillow, blanket and water for each person. I really enjoyed both flights with Finnair and would gladly pick them again!"

Pros: "I liked that there was a smaller airplane on LED - HEL route: it gives more "feeling of flying" than the bigger planes do."
Cons: "I didn't like the fact that it was not indicated in advance (when the tickets are sold) that LED - HEL route is operated by a different airline, even though that airline is a Finnair's partner. It would have been better to have a complete information up front. But the airplane and crew were excellent."

Cons: "Staff wasn’t helpful and gave false information"

Pros: "The nicest cabin crew!"

Cons: "No food only blueberry juice and water"

Pros: "If you picked the wrong line then check in took 40 minutes, arrive early!"

Pros: "Great customer service; food was good; excellent movie selection"
Cons: "For some reason about half of the passengers had to have their boarding passes reissued so departure was delayed- thus arrival was delayed & some passengers missed connections- I had plenty of time so it wasn't an issue for me"

Pros: "Good imfo"
Cons: "Easy"

Pros: "Great gate and in-cabin crew. LOVED this flight."
Cons: "Nothing to report"

Cons: "We didn't get from Helsinki to Dublin we were redirect via Paris."

Cons: "Experience was totally let down by the airport; nothing to blame the aircraft staff though. Avoid Helsinki airport like the plague for stopovers: bad signage, woeful information how to get to the city efficiently in English. HORRIBLE experience when trying to get lost property: you got to PAY for your initial email or pay top dollar just for a stupid and aggravating phone call!!! The number of exclamation marks is not exaggerated here. You can't even ask if they even have the item in their possession. Rarely had such a bad experience at an airport, and I travel a lot for work. This alone makes me think thrice about EVER getting Finnair again. Same company that manages the airport, so I'm giving this flight a bad review."

Cons: "Sellling snacks during the flight (to a captive clientele) makes the process noticibly less pleasant than in the days when Finnair (generously) provided snacks to everyone."

Pros: "Flight was delayed, and I ended up staying in hotel and spending the while next day traveling. It was very unfortunate, I lost 24 hours. But the hotel was nice."

Cons: "The flight departed late because the preceding inbound flight was late. No reason was given to the customers."

Pros: "Spacious plane"
Cons: "Could not select convenient seats with companion, food and entertainment very mediocre"

Pros: "Crew was fine"
Cons: "Seats are uncomfortable. They lean too far back too so that if the person in front of you is reclined all the way, you're quite uncomfortable. I was able to view the TV screen in front of me better than my own because the person in front of me was completely reclined."

Cons: "Hi I try to cancel my flight to tel aviv bat no bady Will to help me Bad castomer Service for kayak app I hope you help me to get my many back Malki"

Cons: "PLANE DID NOT ARRIVE ON TIME AND OUR DEPARTURE DELAYED , WE PLANNED ENOUGH TIME FOR TRANSIT AT HELSINKI FOR TOKYO BUT WE HAVE TO RUN TO THE GATE"

Pros: "Crew and entertainment great."
Cons: "Big 3.5hrs delay. Missed my connection."

Cons: "Not offered a beverage ."

Pros: "Sorry I like the price ...."
Cons: "There was no food the stewadress we're not so kind the did not give a over only after begging them and I do not like the flight time. I like the save try very much and this is important"

Pros: "Airplane was pretty spacious and clean and it had all the amenities of a newer plane"

Pros: "The Iberia plane had a new interior, and possibly was a new plane. The new thinner padding on plane seats was not a problem at all. The crew was friendly and let me switch to a different seat that had an empty one beside it so I could stretch out more. A great flight."
Cons: "I liked everything. They exceeded my expectations."

Pros: "Staff was nice. Seat was standard."
Cons: "Small movie selection."

Cons: "American Airlines charged me 100.00 dollars for 1 extra luggage, ridiculous! !!!! Also we took off 1 hour late without any notice..... Flight to Europe with AA sucks..."

Pros: "Flight left late but reached early. Plane we comfortable and had clean toilets"
Cons: "None"

Pros: "We got there"
Cons: "No way to get seat assignments until 4 hours before flight"

Pros: "customer service was attentive smart yet caring."

Pros: "The crew was awesome , the food, the capt. Was the best didn't feel take off or landing overall. Except for room in coach I give it a 9 out of 10"
Cons: "No room in coach"

Pros: "Service was great"

Pros: "It was Iberia airline"
Cons: "Put in call light three times without response. They just shut it off!!"

Pros: "The crew was just fantastic. ...."
Cons: "I request special meal. ..unfortunately was not provided to me."

Pros: "Head phone jack was not working in my seat."

Pros: "Blueberry juice - nice change for sodas and so refreshing! The lady captain's announcements were very clear, light and fun...and perfect in three different languages...her enjoyment came across professionally...truly catering to her passengers. She flew that plane also so very smoothly!"

Pros: "Courtesy of attendants, smooth flight, good service"
Cons: "Food and your TV screens are not good. Very hard to operate a touch system which is so insensitive. Movie choice rather poor as well"

Pros: "It was a wonder flight. Great staff!!! highly recommended."

Pros: "Very friendly staff, smooth ride and information provided"

Pros: "Nice staff. Food was quite good I wanted a window seat. Request not filled. Over all flight was good."

Cons: "Nothing was dairy free, staff did not even have access to ingredients so I could check myself."

Cons: "no food on the first flight no private tv they tell you can have wi fi entertainment but you have to pay for it the staff was rude tell also told me my cary on luggage could not be taken on board because there was no more space so i had to cary all my things for two flights but once i came in into the plane there was plenty of space. the seats had a very low head rest"

Pros: "Window seat. Nobody sat next to me. Good food. Free entertainment and drinks. Large plane. Plug socket. Usb socket. Free headphones and toothbrush. Enough hand luggage space for everyone's bag."
Cons: "Good was good. However I have an allergy to soy and there were soybeans in the prawn salad with no ingredients list no notification of such. I ate some too and didn't have my epi pen with me. Very scary!"

Pros: "I liked the crew and the fact that the flight was on time in both directions. We actually landed a little earlier than scheduled. The food was decent enough for airplane food and there were some recently released movies to watch."
Cons: "The seats were a bit cramped, which I guess is to be expected on a plane."

Pros: "Flight was on time. Staff were very friendly. The whole process was easy."

Pros: "The crew really were fabulous! Went the extra mile in tough situation. Accommodating and cheerful!"
Cons: "Having to wait almost 3hours to finally leave ground."