The required privilege for business class while boarding is not given. Food is average. The seats in business class are bad, worn out and dirty
As always, it’s a pleasure to travel with KLM. It is one of my favorite airlines.
Terrible last row seats many seats available but no offer to move to better seat
Delay and had to run between flight to get my connection due to this delay but besides that the overall experience was ok. I arrived with just an hour of delay.
Overall very poor. Flight was disorganised, staff were rude and this is my second experience with KLM that I've had baggage go missing. It feels like, if you are an economy customer, KLM staff do not show you any care. I shall never fly with KLM again. Worst airline in Europe
Delay, luggage didn’t arrive. Had to go the next day to collect it
Put some new and several options for entertainment. Do not be rude to customers and avoid serving them an extra coke or something. We paid 1200 GBP for a return flight.. A noisy, crowded, rude and uncomfortable flight.
The worst airline. Cancelled flight 30 min before boarding and rebooked on flight after 3 days.
Well, in my case; the flight was delayed 1 hour, we have to wait in the plane to get green light. And the plane (probably because was a short trip) did not have entertainment or WiFi. No a good experience.
At the transit could be less time not like 12 hour 6 hours the mix should be 4 hour, thanks
Food wasn’t good but not their fault as I should have pre selected
Their weakness is in boarding. Business class rarely boards first and there are no announcements explaining delays, so customers are always left waiting and wondering why boarding has paused.
The flight was delayed both legs of the journey. The seats were cramped.
My experience was amazing. Very friendly hosts and impeccable service.
Very bad from ISTACC leg of flight specifically the seats. These seats are for economy not for Business class. I suppose when flying to a third world country you can fly any craft and no one questions it. I was very disappointed for that leg of the flight. This needs to change.
Everything was great except the meat served was tough and overcooked!
boarding from the lagos airport is always very chaotic. The seats on the place are not comfortable (old planes are always used on this route) and the screen chargers for my phone are both not working (both seats).
Friendly cabin crew and the flight was on time. Would recommend toanyone
I’m unclear why I had to pay extra for assigned seats as Turkish airlines did not honor the seating. We were placed across the aisle from each other on TK 34, and were seated behind one another on TK 694. Because my name was misspelled on e-ticket (Klawiter, instead of Klawitter) I could not log onto website to get the connection gate number in Istanbul. The monitors in the airport were a jumbled mess 1/2 Arabic and 1/2 English.
Our charging and WiFi were not working in our business class seats, even after they "refreshed" it.
Everything went well. I will fly with Lufthansa again. And use Kayak whenever I book flights
They gave us chocolates twice (for whoever would like an extra chocolate - kids did!). I asked for an extra water, and I was given one. Crew was very friendly!
Excellent once on board. Security staff at Johannesburg rude and aggressive.
I wouldn't recommend Lufthansa otherwise. We took this flight only because our flight to Kittilä got cancelled and Lufthansa offered a replacement which would have been two days later, with a night in Frankfurt and another in Munich. We refused the replacement but the staff at the airport entered in the system claiming that we accepted the replacement.. We didn't get the full refund because of this.
Trouble keeps changing the time and I was booked different flight without knowing it was bad experience
Efficient boarding process. Staff are nice. Food should be better.
Got auestioned multiple times by gate agents. They ran out of chicken for the first meal. Slept pretty good on it and had good entertainment.
Poor streaming choices available and internet was inconsistent and too slow.
I liked the crew members. Everyone was cordial and professional. The boarding process was a nightmare due to the passengers not respecting the regulations.
Our entertainment/movie and audio did not work during our flight. Two of our bags did not make it to our final home destination. No personal assistant. Everything is via email/web with no assistance.
