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Excellent service. I pre-ordered gluten intolerant meal and they handle it with care. They served me my meal before other people's to avoid crossed contamination. Thank you 🙏

No frills airline with minimal leg room and no entertainment

toilets could be cleaned more frequently, everything else was pretty good.

Food was just okay, need to improve for other menu variations

The consistency with Singapore Airlines is fantastic. Crew are always brilliant and food delicious in business class

The staff on the plane were attentive and friendly. The frustration with the cabin crew was that we were served second to special diet people. And, we were in economy section. The boarding staff was mediocre. Got scolded for requesting to sit with spouse on 14 hours long flight home. Was told they cannot break up families for us. Didn’t understand how we were denied sitting together as we are husband and wife. After many words of exchange, we were accommodated. Cleaning crew did a horrible job! Bathrooms were unsanitary or dirty from beginning of flight! Didn’t expect sparkling as its economy, but did except decent.

Headwind delayed our flight which wasn’t the airlines fault

Food from Surabaya was below average but from Singapore is much better

The usual excellent experience with Singapore Airlines. The airplane was on time and actually early to Haneda Airport. The onboarding experience was pleasant with no delays, perhaps owing to the fact that the flight was not full. Nevertheless, the air crew were their usual outstanding standards in serving the passengers.

Good service and food. For buying items on flight should be preordered as they don’t keep much stock on board.