Daily cleaning, installation of cabin HEPA filters on flights from Johannesburg to Sumatra
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Scores according to KAYAK customer reviews
Cons: "Vegetarian Food need to Improved."
Pros: "Different seat location for family of five Missing luggage"
Pros: "No thank"
Pros: "we had extra legroom travelling with an infant"
Cons: "the staff could have been a little considerate when serving food to you while you're holding a sleeping baby"
Cons: "I am more than pleased with the service I received, keep up the work Kind regards Shane"
Cons: "The flight attendants didn't ask me if I need ice cream or any drink but they asked another seat of passages. It's not fair..."
Cons: "It will be nice if there’s choice for vegetarian meal"
Pros: "The crew was extremely hospitable, and the food was excellent."
Cons: "Toilets should never be wet."
Pros: "the crew was flexible enough to allow change of seat to emergency exit after takeoff. Some of the crew are friendly, but not all."
Cons: "the seats. I am 5'9 tall and my knees are touching the seat in front of me. Entertainment system needs to be upgraded. Food is so-so. Overall, MH flights, not just this recent one was just what was expected as the bare minimum."
Pros: "On time"
Cons: "2 times flight per day"
Pros: "This flight nothign"
Cons: "Major delay, should have offered passengers water or beverages. Food was very poor, no assistance for transfer on late flight."
Pros: "Everything was really good"
Cons: "But the flight left and arrived 30 minn late!"
Pros: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an excellent experience The seats were so comfortable as well, and the customer service on and off the plane was amazing"
Cons: "Answers together with Perth to KL. I understand from other flight individuals that MAL. Flights are always delayed."
Pros: "Gotta love seats in business class that lie flat and even give you a little bit of a massage. Superb crew."
Pros: "Hard landing which gave passangers a shock."
Pros: "Brand new A350!"
Cons: "Hmm, nothing really. Lucky I was not in a hurry.."
Pros: "Food provided in Mumbai to KL flight was satisfactory."
Cons: "In flight from Mumbai to KL, requested orange juice was never served. Insufficient toilets in aircraft. Appeared that toilet numbers were compromised with additional seats so to gain more profit. Also toilets far away from the seats. Long queues 3 x 3 seating arrangement is hopeless for 5 hour journey as person at window needs to disturb both middle and aisle seat holder."
Cons: "This is the second time - once on the way to Kuala Lumpur and on the way back that we boarded late and thus missed my connecting flight. Sadly Cathay and Malaysia air (which was the airline Cathay used for the return leg of this trip refused to help and put me on an earlier flight forcing me to stay an extra 6 hrs at the airport while being sick."
Pros: "The crew were nice and good entertainment"
Cons: "Got delayed in kuala lumpa for nearly 5 hours with Not many updates fir us to know what’s happening then they left my luggage there and still don’t have it 15 hours later"
Cons: "Crews were only thinking of completing their tasks. I had been standing for 10 minutes in order to have the crews gave way. They were cleaning post lunch. I was told to wait till they were done."
Cons: "Staff still very grumpy.. food is bad but much than flight leaving from Malaysia."
Pros: "There was not much entertainment for kids .. and a"
Cons: "Food was not at all good.. there was not any food at dinner for vegetarians and also for breakfast"
Pros: "The regular plane was swapped out for the A380"
Pros: "On time takeoff, landed early....everything was smooth"
Pros: "All aspects were fine. Weather caused a delay for landing of ore than 45 minutes, but not airline's fault."
Pros: "Acceptable in general. Food (ran out of option, only fish curry left in row 20's), enterteinment, comfort (empty seats)."
Cons: "Attitude by attendants can be improved."
Pros: "Liked the USB port for recharging electronic devices"
Cons: "Seats were too close together. Not very comfortable. We were in row in front of emergency exit. Seats didn't recline. We should be alerted when we select these seats that they are uncomfortable."
Cons: "Losing my luggage"
Pros: "Good was great."
Cons: "Flight was late approx 1 hour. Seems like a regular occurrence which is not good"
Cons: "Transfer from domestic to international terminal in KL was slow as only 1 customs officer was working"
Pros: "This was a comfortable flight with nice staff and great food and entertainment choices"
Cons: "No 12 1/2 hour flight can be ideal but this was good deal."
Cons: "On both flights, i did not get the seats i had specifically booked..."
Pros: "Cabin crew are attentive and helpful."
Cons: "The luggage was found opened, a belonging was tied outside of the luggage. When I tidy up the luggage, I found that my toiletry pouch went missing. MH609 was delayed from 2305 till 0030, all passengers board the flight and we were told to alight again due to technical faulty. Switch to another flight and delayed till 0230. By the time we arrived in Singapore, it is almost 0340. Collected the luggages, clear custom and arrived home is almost 0500. There was absolutely no refreshment provided in between, and have to switch between gates which are far apart."
Pros: "They left on time"
Cons: "Website is a debacle, asked to preorder meals for business but can't, can't check in on line, business menu was limited, what was on the menu wasn't offered. Seats are uncomfortable, short & narrow. In general for the amount of money paid for business, it's the worst yet"
Pros: "On time departure, nice aircraft and entertainment."
Cons: "Two people on the same PNR, but seated six rows apart. Say what?"
Cons: "Crew Service is horrible. They get angry very easily."
Pros: "We missed our flight connection in KL due entirely to our fault. M-Air staff helped us get onto the next flight. Economy was full so we paid for an upgrade to business class but we were seated in first class. Wonderful crew, service, cabin and flight."
Pros: "As always the crew is good and also the food. The seats in economy are not comfortable though."
Cons: "Luggage was damaged and the airlines is not responding to my email. Web checking did not work (with an error asking me to contact customer service at the airport) at both departure and arrival flights. I never fly in middle seats but was forced to do so since the staff couldn't give me an aisle seat during check in. I am still waiting for the airlines to contact me about damages."
Pros: "spacious seat at row 5"
Cons: "The fish is merely edible. No IFE available."
Pros: "First experience with Malaysian. Really good. On time both boarding and take off. Food to my liking, perhaps spicy to others. Crew were polite and did their job well. Over all good and service and experience more than expected."
Cons: "Was looking forward to see and experience new KLIA. Had heard about it, perhaps, 10-15 years back. Not that great, bit crampy. Open seating near gates is current style. Toilets are bad, truly Asian!"
Cons: "Lost baggage on direct flight"
Pros: "Crew were friendly and professional."
Cons: "Cue to check-in was ridiculous! Employ more staff so that the wait time is comparable to other airlines. Alcohol - why is there no alcohol on the KUL/BKK leg? I thought that this was an international flight."
Pros: "The flight was on time"
Cons: "The boarding process was a waste of time"
Pros: "Was a little better but never flying that airline again"
Pros: "Our plane was late coming from Bangkok. We had to run in KL to catch the next flight. We did not get our luggage when we arrived in Bali. Still don't have it after 24 hours."
Airlines flying from Johannesburg to Sumatra have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Johannesburg to Sumatra
Masks required on board, masks provided on flights from Johannesburg to Sumatra
Social distancing seating
Middle seats unavailable to book on flights from Johannesburg to Sumatra
Testing for antibodies, testing for symptoms for flights from Johannesburg to Sumatra
Waiving of change fees. Search flexible flights from Johannesburg to Sumatra