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Pros: "movies"
Cons: "the crew are bossy and sometimes unhelpul"

Pros: "The service and food was better then most. Flight was as comfortable as possible."
Cons: "head phones are poor quality, and personal head phones would not plug in with single plug, The selection w good."

Pros: "didnt really like anything on this flight"
Cons: "the meals were ok, vegetarian meals were good but not always available. some of the air hostesses in Economy class were rude and downright unpleasant."

Pros: "Great customer service and flight arrived before time."

Pros: "Zero leg space considering a 12 hour international flight.. Felt really cramped.. Hated it."

Pros: "Like every time I fly with this company they were absolutely Lovely. Professional, kind and polite. From the people checking my luggage to the stewards on the plane. Any time I can use them in the future I absolutely will."

Pros: "Food. selection of movies. service of the crew"

Pros: "The flight was very smooth with little turbulence overall. Food was delicious. The timing of the food seemed just right. They came by with drink refills often. Overall the customer service is top notch. The movie selection in the entertainment system was great -- I did not lack for anything to watch; if anything I almost wished I had more time to watch everything that interested me!"
Cons: "Although they're not unique among airlines in this regard, seats in economy are cramped and uncomfortable (especially for those of us with long legs; I'm 5'11" and my boyfriend is 6'2"). What did seem different about SA compared to other airlines is that for some reason the seatbacks are very stiff and it's hard to recline your chair. Also, the entertainment system was a bit unreliable -- twice for some reason it rewound me more than an hour back in the movie I was watching (so I had to fast-forward to the place where I was)."

Pros: "Staff is good - always smiling and friendly. They were happy to make up for the limitations in the technology and comfort features from competitors."
Cons: "While Emirates is rolling out long haul aircraft like the A380, Singapore Airlines is flying an aged 777 requiring a stop in Seoul. Disappointed that the flight doesn't have wifi and the power outlets were are non functioning (or extremely low amps when it does work)."

Pros: "Flat bed is wide and comfortable. Cabin crew was excellent."

Pros: "Great inflight entertainment"
Cons: "Have WiFi that is working"

Cons: "This time Singapore Airlines Staff seem to be not so helpful. Previously they were happy to help with smiling face and approachable immediately. This time in spite of asking for help in the cabin no one turned up even after multiple requests. I could only get help when someone one walks next to me."

Pros: "Super friendly crew. Enough food and drink."

Pros: "The crew was really nice. The plane was clean and comfortable."

Pros: "Seats were good"
Cons: "Food could have been better"

Pros: "Crew was very courteous, went above and beyond."

Pros: "Being one of the best airlines in the world, you can really go wrong with these guys. Always a good experience."
Cons: "As always, economy class is getting tighter. But economy here is still better than the western airlines."

Pros: "Hotel location is convenient, quite comfortable and clean."
Cons: "I love the foods in Hongkong, so many varieties . Price wise is affordable."

Pros: "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
Cons: "Need to update the planes.."

Pros: "Everything on time and smooth. Great service. Great pillows and. Plenti snacks anytime I want it. Very comfortable seats. Entertainment System fabulous."
Cons: "All good"

Pros: "check in went smoothly. helper was friendly and helpful."

Pros: "Everything From the food to the drinks to the comfort"
Cons: "Nothing"

Pros: "United miles."
Cons: "Entertainment very poor, no selection, I took the flt in Jan and the movies and selection was sane in Feb. Bad. Food was so so."

Pros: "Seats, crew"
Cons: "Nothing else other than above"

Pros: "Good crew service"
Cons: "poor boarding arrangement. passenger did not follow the boarding group arrangement boarding the plane."

Pros: "great service"
Cons: "too long"

Pros: "friendly staff top Service top Inflight"
Cons: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."

Pros: "crew was very polite and cheerful."

Pros: "Overall experience and wonderful crew"
Cons: "Nothing really."

Cons: "I purchased this ticket without realizing that the law stipulated 6-month validity remaining on one's US passport to enter singapore. The Singapore Airways website does not state this anywhere, and it was not until I arrived at the airport that I was informed that I wouldn't be able to check in, but nor could I refund or transfer the ticket. The booker should be obliged, when one enters the passport information upon purchasing the ticket, to make note if the passport expiration time is not valid for the flight. Spent $600+ on the flight, and the customer service person I spoke to from the airport was very abrasive and not interested in helping me figure out an alternative."

Cons: "Kids playing and out of control and the flight attendants wouldn't do anything."

Cons: "Food"

Pros: "Food, movies, support, were all wonderful."

Pros: "With 15 and 1/2 hours on the flight ahead, I was dreading the long, tedium of sitting for hours upon hours. But Singapore Airlines made the time fly with friendly service right when you were getting hungry and pleasant assistance when requested. Thank you Singapore Airline Flight Attendants!!"

Pros: "Food, entertainment, cleanliness of the restrooms"
Cons: "There was a passenger on the return flight who had the window shutter up during sleep time right across my row, and the cabin was so bright to sleep for me. I notified the crew but they were not keen on bothering the passenger"

Pros: "Second bag was four foot bronze statue, no problem or extra cost"

Pros: "service, good TV quality and good movie selection"
Cons: "sound quality with headphones was horrible"

Pros: "Everything is excellent!"

Pros: "Amazing plane and crew!"
Cons: "Nothing."

Pros: "Great price"
Cons: "Food is not good"

Pros: "Everything"
Cons: "No complaints"

Pros: "Excellent crew service and entertainment."

Pros: "Before booking my flight on Singapore airlines, I took the time to read through some reviews and to be honest, the reviews left by previous passengers did not do the airlines any justice. I rarely, if at all, leave any reviews myself but my flights (from SFO - Singapore and vice versa) were AMAZING! I was sitting in economy and the level of attentiveness that we received, I could only imagine how great first class could be. if i could fly Singapore on all my trips overseas I would."

Pros: "Service was great, food was alright, was able to move from a middle seat to a window."
Cons: "The flight I was supposed to take from Nanjing to Hong Kong by Hong Kong Airlines in the afternoon didn't exist so I had to take a morning flight. Was given no warning and had to check on my own. The Singapore Airlines flight was on time though."

Pros: "Great food and plenty of movies. Friendly crew"

Pros: "Food was excellent, timely departure and arrival"
Cons: "Crew was not as friendly as I'm used to."

Pros: "It is really nice to have a direct flight option to Singapore"

Pros: "The service is top notch. The food served is not matched by any other airlines I have traveled with. The flight attendants are always very very professional. I try to make sure to get Singapore Airlines when I travel to Asia."

Pros: "Food"
Cons: "Nada"

Cons: "We took off in a terrible storm with lightning striking all around the plane. Very rough, lightning which scared the hell out of both me and my wife."

Pros: "Amazing and efficient when we had to be rerouted due to the hurricane we had excellent service and care at the hotel which made my stay for a short while a memorable"
Cons: "The plane was quite congested as the seats were very narrow coming back to Miami"

Pros: "Real silverware."

Pros: "Almost everything"
Cons: "Dont have special food for little ones."

Pros: "The attendants were very courteous"
Cons: "The seats were too cramped."

Pros: "New plane."

Pros: "Service and food were good and the cleanliness of the plane was excellent."
Cons: "Doha airport is very large between connecting gates and the trams are not well marked so walking was difficult for the elderly and handicapped. Not all gate areas were connected by tram."

Pros: "Good plane. Great atmosphere"
Cons: "The seats are very uncomfortable and narrow. The head rest is fixed and gave me a neck ache."

Cons: "The TV screens were barely responsive."

Cons: "Seats were cramped"

"Good food,helpful staffs ."

"Cabin crew were great. Not impressed with the food."

"Spacious seating was great! Food could have been better!"

"The boarding procedure was ABYSMAL. It is infuriating to be asked to "social distance" and wear masks when the airline is unable to conduct boarding in an organized and efficient way. The crew was totally incompetent in informing waiting passengers. No microphones. No digital display of boarding order. No staff assistance. Waiting for WAY too long with no explanation. It was perfectly awful. Food was eatable but completely tasteless. Not nearly enough liquid distribution."

"Clean the toilet more often."

"Good"

Pros: "Amazing crew, super hospitality, conformable sit"
Cons: "non for now, may later after much observations, other than that.. it was a great experience flying with Qatar airways.."

Pros: "everything"

Pros: "Everything about the trip was great excellent customer experience"
Cons: "If I got to sit in first class coz the plane was so empty haha"

Cons: "My flight time was changed but I didn’t receive any email regarding the change"

Cons: "No gate for departure or arrival. No business class longe in Cape Town."

Pros: "Gate agent gave us extra legroom after our trip to Australia in the crying baby section. No one's fault, but a difficult 14 hour flight. Thank you again for your kindness."

Pros: "Amazing service. Incredible comfort."
Cons: "Nothing"

Pros: "Absolutely nothing."
Cons: "Everything. Firstly the flight was delayed, these things happen but nevertheless I end up missing my connecting Qatar flight to Belgrade, put into a horrible little hotel for 24hrs without my bag, no clothes or toiletries. At one point during the flight once everyone had their chairs reclined one hostess told me to not put mine so far back?!?! Then when asked well then person in front of me has to move theirs forward and her response no they don’t. Absolutely shocking. To think I wanted to upgrade to business class. I’m traveling the globe over the next year and thought let me try Qatar but never again with this type of service and how they treat their customers."

Pros: "The portion for LAX to Doha was fairly comfortable and crew was helpful.. they kept running out of meal options by the time they reached us mid flight .. Doha to Bengaluru portion was less classy— the TV/ remotes etc didn’t work well and overall service not as good .."

Pros: "The plane was new and spotless, the crew did everything possible to make the flight great. Food service, and Wine and Cocktails were always served with a smiling face and it made you think of flying many years ago. Service cleanliness of the restrooms and staff were top notch"
Cons: "Nothing really."

Pros: "Entertainment, vegetarian options for food"
Cons: "Bit more comfortable seat"

Pros: "Seat was comfortable and entertainment selection was good."
Cons: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."

Pros: "The crew was good. Good movie selection."
Cons: "The food. The vegetarian meals were both noodles. And the meals were not very healthy. Too high calorie. I couldn’t figure out how to customize my meals On the Qatar app"

Pros: "Seat was very comfortable and the flight was on time."

Pros: "Liked comfort and srvice"
Cons: "Doha to Lahore flight plane was a bit older than Edinburgh was new and exciting"

Cons: "Unable to reserve any seats so ended up with the family split all over the plane"

Cons: "Food options- they start serving from front when they reach behind of plane food options exhausted. Pls ask ground catering to provide more non veg food The cabin temperature was close to freezing on the GOi-DOH international flight. No blankets provided when asked for blankets was told by the Indian air hostess on board the Qatar Airways flight that there is a shortage of blankets and they had to give children first Flight was at 3:50 am at this early tme pls provide blankets for all specially if it is freezing"

Pros: "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Cons: "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."

Pros: "Excellent customer service, from the check in process, to boarding, to flying 21 hours from Boston to Phuket with infant- we couldn’t have asked for a better experience! Everyone was so accommodating and helpful as we traveled with our 7 month old a lot g distance."

Pros: "Crew"
Cons: "Very old flight"

Pros: "everything went smoothly, no delays, boarding was easy and quick"

Pros: "inflight and qatar airport crews were accomodating eventhough there were backlogs due to delays caused by snow storm."
Cons: "The Ground crews in boston airport were not accomodating."

Pros: "Seat features. Extensive beverage and food menus. Great IFE system"
Cons: "Had to flag down crew for pre-departure beverage and hot towel. They are usually more attentive"

Pros: "Check-in was a breeze; considering this being an internationaly travel, baggage check-in process was fast and easy. Was in and out in about 5 minutes. Goodie bag was a good idea; the goodie bag contains an eye mask, mini tooth brush, paste, hand cream, etc. These all were great idea and definitely helpful. However this is ruined by the tooth paste. It was a tiny tooth paste, fair enough but the opening is sealed tight w/o a way to easily pry open. This was a total bad idea of packaging. Flight tips were also good idea and informational."
Cons: "Atlanta to Doha was about 14 hours flight. The seats were cramped and narrow (no side support) Seat cushion has been stripped down to bare minimum, so effectively you may not feel much of a cushion. Cramped legroom Seats felt like junk and I had started having leg cramps after few hours. This so disappointing for a premier airline like Qatar. Overall a very uncomfortable ride."

Pros: "Staff very friendly. Loved the adjustable headrest as I am shorter and this is the first time flying that my neck was so comfortable I didn't need my travel pillow! Food was excellent!"
Cons: "Nothing!"

Pros: "The crew on my side of the cabin was very good."
Cons: "Not having available air for the center seats made our flight a truly awful experience. The older style seats are actually more comfortable for taller and larger people. My wife was virtually ignored by the male crew on her side of the aircraft."

Pros: "The flight was on time. The crew was very accommodating. The food is better than some other airlines. The entertainment provided had a lot of choices I had an 8 1/2 hour layover in Doha. They booked me a short stay in a hotel at no extra charge. This included a car and driver to and from the hotel. It was a nice hotel close to the airport."
Cons: "I was sitting in economy. I booked too late to get any type of upgrade for extra legroom. For Economy it was OK, but cramped and hard to get comfortable on a 13+ hour flight."

Pros: "Seats in Business Class are heaven. You get quality rest. Very spacious. Food is good but should have option of healthy sides (steam or sauteed vegetables dor example). On board crew very helpful and polite with a minor exception"
Cons: "Food is good but should have option of healthy sides (steam or sauteed vegetables dor example). Too much potato. One flight attendant with an attitude can affect overall experience. Not sure if because of inexperience or just the wrong way to approach customers. I could tell this person was struggling trying to be genuinely nice. Complicated process to upgrade from economy to business"

Cons: "It was all good"

Pros: "N/a"
Cons: "N/a"

Pros: "Services"
Cons: "Food"

Cons: "Plane configuration; seats were a bit cramped, knee space."

Cons: "I checked in a couple of hours after checkin open but unfortunately I could not get my preferred window seat, got a middle instead. But still the leg room would have been ok but the middle seat (second row behind the bilkhead row) had the front passenger's entertainment system arranged across the footwell, not sideways, so it completely blocked the footwell and prevented any stretching of the legs. I am a tall passenger and this caused much discomfort on the flight, I had to keep getting up to walk around. I also found the seat bottom quite uncomfortable (not enough padding I think), butnghis could have been made worse by the footwell issue. Regards Neil"

Pros: "Staff was very friendly and food was very good."
Cons: "Older plane, TV screens in the ceiling, only bathrooms at the rear of the plane."

Pros: "Service leg space"
Cons: "Nothing much"

Pros: "I liked the variety of movies and series and I liked the friendly Ness of the cabin crew"
Cons: "There was nothing I didn't like."

Pros: "I liked everything particularly the spacious seats."

Pros: "Great service"
Cons: "Nothing"

Pros: "Emirates has never disappointed me in service. They are consistent in upping their game in service and comfort to their customers. I have tried multiple airlines over the years to fly to India but nothing beats Emirates."

Cons: "I got 21 hours overlay in Dubai without the airline providing with a room!!! There must be a clear explicit information at the time of buying the ticket that they do NOT provide room for long overlay. It's stupid to buy such ticket at such price and ending paying a lot for taxi, girl and meals later on. There are better options available. Not once I saw the crew smiling in my flight from Cape Town to Dubai. However my flight from Dubai to USA was great with an excellent professional and lovely crew."

Pros: "Entertainment choices were plentiful and recent"
Cons: "The seat was not comfortable. I'm 5' 10'' and the neck pillow attached to the seat could be better. It was too small for my neck."

Pros: "Good food, excellent service, friendly and courteous crew and lots of Hindi and Marathi movies! Loved the spacious A380 aircraft with lots of leg space, and a wide seat"

Cons: "The booking process was in itself an hassle. We booked two seats initially from MAA to SFO and we had a typo at our end with one of our names. The agent (Flight Network) were not empathetic towards us at all. They were very unwilling to help us. Emirates said they can change the ticket within 72 hours but the process has to be initiated by the agent. The agent were too slow to act on it. Finally I had to cancel one of our tickets and rebook it. After all the confusion they gave us two separate seats. I and my wife had to sit away from each other through out the flight. Nobody was clear about where and if the seats can be changed. The attendants looked disorganized and even rude at times when they were serving food. They only gave vegetarian food to people who were willing to starve and cannot simply eat meat. The rest were forced to non-vegetarian food. This was overall a bad flight. We have flown emirates a few times and enjoyed it but it will not be our first option anymore."

Pros: "Dubai to Dublin was an excellent flight. Everything worked and cabin crew were friendly and polite. It was a stark difference to my flight from Cape Town to Dubai."
Cons: "The seat I chose on the plan from Cape Town to Dubai was ia window seat n the middle of the cabin according to the online floorplaan but when I boarded it was right in front of the toilets. Toilets were smelly for about 59% of the flight to Dubai. The sound system in my seat didn't work and I wasn't offered an alternative seat. The cabin crew were unfriendly and irritated. I used my call button twice both times it was ignored and I had to attract the attention of cabin crew walking past my seat and clearly pretending not to see the call bell . It was like being on board an SAA flight which I stopped using for the same reason. However the flight from Dubai to Dublin was excellent in every way that the first flight wasn't."

"It was great trip"

"Same as before very over rated plus super expensive to change flight date lots of penalties and bs fees"

Cons: "Providing hotel for connecting flights"

Pros: "Easy on and off. Nice crew."
Cons: "Seats too narrow for long business class flight."

Pros: "Comfortable seats. Amazing crew."
Cons: "I think everything was upto the mark."

Pros: "Entertainment system is good. Wide space than other flights"
Cons: "Food is not very good. Flight attendants is a little better than United."

Pros: "Flight was nice and on time"
Cons: "No toothbrush toothpaste and eyes shades provided"

Pros: "Nothing to say"
Cons: "See the comments for — the flight from Kochi to Dubai In reality — much worst"

Pros: "Attentive crew. Responded to all requests right away."
Cons: "I think just entertainment - choice of movies ."

Cons: "Emirates has great service and food. Highly recommend if you can handle a Dubai layover"

Pros: "For the most part it really was a most excellent flight, especially the Dubai to SF leg where there were SO MANY CHILDREN around [should get a free upgrade just for surviving that] but the flight crew did exceptionally well and remained calm all the way through. Apart from one grumpyish woman on the second flight the majority of crew were exceptional and really went out of their way to serve and help."
Cons: "I slashed my finger fairly painfully on a toilet door while pushing it from the outside to open it on the Dubai to Cape Town flight [again, an upgrade on my home flight which is a bucket list dream would more than make up for that!] which i pointed out to a flight attendant and they took note of it and bandaged me up so it was dealt with well but hopefully that gets sorted out [she said she would write a report] cos it did unfortunately affect the rest of my flight a little... And so many crying babies [thankful for volume control on headphones] but literally that was it - love flying Emirates cos on the whole felt super well treated..."

Pros: "Movies entertainment"
Cons: "Food selection available was not good in my opinion - pretty much tailored to Indian appetite and stomachs. Very pour options for juices and alternate foods."

Pros: "As above"

Pros: "The crew was second to none."
Cons: "The duty-free at Dubai was disappointing."

Pros: "Great quality food for a flight."
Cons: "WiFi did not work, ever. Staff could have been a bit nicer."

Pros: "Our first two times on EMIRATES airline. 15+ hours going East and then back home. An absolute joy compared to our tired traditional USA choices. Hopefully UNITED and AMERICAN can somehow update."
Cons: "All good even on a full 400 passenger flight!!"

Pros: "Hospitality , service and food."

Pros: "I liked the passengers"
Cons: "dirty toilets,clogged,seats dirty,crew not enthousiastic, left overs from previews passengers,expired candies."

Pros: "ICE Rock solid, at least from SFO-DXB and vice version and its variation in different movies, songs"
Cons: "Economy response -- Pressing the button takes a lot of time. Collection of shawls/earphones -- Please wait for the plane to finish its flight."

Pros: "I liked the service provided."
Cons: "Would like to see decent vegetarian food options. Also please introduce some variance in your menu. the menu has been the same in the last 3 flights."

Pros: "I must admit....this is one of the best experiences I have had flying and I fly this route a lot. I was traveling with an Elder who required a wheelchair and every step of the way it was smooth and the crew was attentive."

Pros: "Emirates flights are awesome and have a good stuff. Very well organized staff and good food served"
Cons: "Nothing bad."

Pros: "Good food."
Cons: "Some people requesting me to exchange seats. They were young boys. This is the second time in Emirates."

Pros: "Outstanding service, extremely friendly, food was delicious, unlimited drinks including alcohol, tons of movies to watch for free, free headphones, free eye covers, free earplugs, free socks."
Cons: "The 16 hour flight"

Pros: "Staff on board was very nice and attentive. Much nicer than the crew on my outbound flight"
Cons: "Trash was not picked up frequently enough. By the end of the flight the plane was a pig sty. Also there was no toilet paper in the bathroom at the deprting airport"

Pros: "Crew professionalism, Entertainment Flight timing Take off and landings"

Pros: "Nothing. Will not travel again on Emirates"
Cons: "Food Comfort level Flight delay"

Cons: "This seemed far different from emirate flights that I'm used to. Over the years their service has decreased but the 1 meal and sub-par snack I got for an 8.5hr flight was poor, likened to a budget airline. This is the second flight recently I've been on that the drinks come so long after the meal you don't even get to enjoy your cola with the meal. The first food cart should have colas if there won't be another cart to come along until 30+ minutes later. I also expected Emirates to provide an eye patch, an 8 hr+ flight in the night time hours in worthy of an eyepatch. Budget airlines do not provide this, but I expected Emirates to. Lastly, I don't think it's necessary to hand out a menu indicating there is something to look forward to when the food is of quite poor standards for Emirates, standard for all other airlines. Maybe the Durban to Dubai route stocks he flights with less experienced crew, this is the impression I got; a much less refined group of people on the plane."

Cons: "Bathrooms were not clean later in the flight"

Pros: "Attentive flight crew and spacious interior"
Cons: "Food food and food"

Pros: "- Excellent entertainment. New movies in various languages."
Cons: "- Crew not very attentive with infant and infant needs (i.e. bassinet). - Only 2 full meals and 1 snack for a 15 hours flight. First meal (breakfast) was served about 2-3 hours after take-off. Flight took off at 10 am so perhaps first meal should have been lunch. - Heard another passenger requesting veg. meal but crew said they don't have any extras and only serve special meals for those who request before. For a flight in which 60-70% of passengers are Indians, some extra vegetarian meals should be available (for those who do not know how to book it in advance)."

Cons: "food could have been better. this was my first emirates flight and i was expecting high reviews, but i personally like turkish airlines better."

Pros: "A lot of newly released movies to choose from. Time goes a lot faster if you can watch three two hour movies back to back. Crew was friendly and helpful."
Cons: "Online check in could have an easier option to request a special meal. I have a mild wheat allergy. I tried to call the Dubai office after 9AM before my return trip but, nobody answered. I just skipped the pizza and I was fine."

Pros: "Roomy and good service"
Cons: "Everything was good"

Pros: "The crew was great in everything that they did."
Cons: "Nothing"

Pros: "Good entertainment, spacious seating and a friendly staff."
Cons: "The boarding process takes longer with the Airbus 380 and the flight from Dubai to SFO is delayed very often. Staff at the airport could provide timely updates about the delay and the boarding process. I would like to see more options in the raw Vegetable diet as I got the same food for Lunch and dinner"

Pros: "Good flight with decent amenities Entertainment can be better. Food quality is going down byt still better than most"

Pros: "Staff was great. Dealt with new lack of electronics fairly organized for such a sudden thing. Food and flight were good."
Cons: "This isnt a complaint about screaming babies. They dont know any better. But kids that are 3-6 or so? They shouldnt be screaming for hours, kicking seats and the plane window, ignoring and talking back to flight attendants etc. What terrible parents. They left the plane a mess too with food and trash all over the place."

Cons: "Multiple times I overheard the crew rudely tell elderly foreign passengers that "no this is all we have, only chicken, if you don't want that then you'll have to wait" usually this was said to someone of color and who's english wasn't very good."

Pros: "High quality comfortable seating, the most varied entertainment and delicious food served by smiling attractive employees."
Cons: "Nothing"

Pros: "The crew was very nice. Seats were pretty comfy."
Cons: "Food was ok. We could have been accommodated a little more. We lost a lot of money bc of the delay."

Pros: "Amazing crew"

Pros: "Superb crew; surprisingly delicious food (better than some first class meals I’ve had in the past)."
Cons: "The seat was remarkably uncomfortable. I fly business or first class when traveling overseas (prefer business class) specifically to be able to rest - this was the most uncomfortable I’ve experienced in the last few years."

Pros: "Amazing crew/ food/seats very comfortable! Very relaxing ride !"
Cons: "It was perfect !"

Pros: "Crew was lovely! Friendly and happy. Well organized and responsive."
Cons: "Overseas flight seats were tight going and coming, and being that long a flight you feel you are sitting on top of your neighbors. Air quality descends on a long full flight, it became claustrophobic by the end. There was only an option for vegetarian-vegan, but I am not vegan. I won't do that again. My daughter's bag didn't make to SFO, even though we were early to check in."

Pros: "On board is pretty good except that the seats are pretty narrow compare to our previous experiences. As a reference, I am 5‘3“ and 110 lbs."
Cons: "Our flight was delayed and the seats were narrrow."

Pros: "Swissair seating is cramped with 10 across in coach in Boeing 777. The only reason for not giving "poor" rating on this particular ZRH-SFO flight, was the empty seat next to me."
Cons: "Next time, I will give Turkish Airlines a chance, because their aircraft seats only 9 across in Boeing 777 coach. On the SFO-BUD flight, the connection is through Istanbul, but the flight time is the same 15 hours, as on the SFO-ZRH-BUD route. In addition, two checked bags are free in coach."

Pros: "Food and drink service were excellent and big choice of entertainment"
Cons: "seat row spacing in economy was too tight for a 10+ hour flight"

Cons: "Terrible movie selection"

Pros: "There wasn't much that stood out as likable. The food was pretty good."
Cons: "The plane was too hot. I asked multiple times throughout the flight for the temperature to be reduced, and it was not. I was wearing light jeans and a short sleeve shirt, and I was sweating all flight. Each time I asked throughout the duration of the flight, I was told it take a while for the temperature to decline. It's one thing to be uncomfortably warm on a flight; it's another thing when the flight crew lies to you. Further, I was not the only one to request that the temperature be reduced. This made an 11 hour flight particularly miserable."

Pros: "Food service is adequate."
Cons: "Standard complaint, but economy seats are way to squeezed in!"

Pros: "The crew fed us well throughout the flight--and we got free wine with dinner. The food was pretty good for airplane food. We got fresh dinner rolls, salad, dessert, and Swiss cheese. We got ice cream part way through the trip. I loved that we got a piece of Swiss chocolate on each leg of the journey. The crew was friendly. There was a screen at each seat where you could watch movies or TV, listen to music, or track your flight. The entertainment was free, and the crew provided free earphones. Blankets and pillows were provided."
Cons: "Like most planes, there was not enough leg room. It makes it pretty uncomfortable for an 11-1/2 hour flight. The boarding was a little confusing, but no serious issues."

Pros: "Excellent crew"
Cons: "Terrible seats :-("

Cons: "Good"

Pros: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."
Cons: "The entertainment screen was difficult to see when the person in front of me reclined because the screen was not perpendicular to my line of vision. I survived based on the other qualities of the flight."

Pros: "The aisle seat I purchased wasn't miserable like so many economy seats are. But I did have to pay for it!"
Cons: "I had such a miserable experience getting to Florence on Swiss Air that I sent a letter of complaint WHILE ON VACATION!! Really. It was a nightmare... not the way you want to start a vacation. I had difficulty booking my daughter's seat online for the return, but didn't have access to phone service while abroad. In my complaint letter to Swiss Air I requested they place us together. I never got a response and upon check in, they had my son and me in our purchased seats and my daughter at the back of the plane. I asked them if they could do anything about it (I was even willing to give up my seats to move to the back...) yet no one seemed concerned or interested in helping to make this work. They also had no knowledge of my complaint or appeared concerned about my prior experience. I'm so over Swiss Air. My experience with the employees on the phone prior to my first departure, the lack of response to my email, and a disinterested and inattentive staff on my return, have all convinced me to choose a different airline next time."

Pros: "I take the flight from ZRH to SFO several times a year. Typically on time, typically good service, food and drinks"
Cons: "The entertainment on the Airbus 340 is outdated and the screens are terrible but that is the only problem. ugh better with the new 777. Unfortunately not the case today"

Pros: "The service is the best!!! I enjoyed everything!!"

Pros: "There was metalic box underneath the seat in front of me (entertainment box), that did not leave any room to stretch my legs"
Cons: "This box blocked any room to stretch my legs. The flight was full and I did not have the chance of changing seats. Flying 13 hours in this situation is unacceptable."

Pros: "It takes two minutes to get to a live operator when you call. Simply amazing."
Cons: "The flight from Nairobi to Zurich starts in Nairobi, flies an hour south to Dar es Salaam, you then sit on the tarmac for an hour, then you fly north for an hour until you get back to the starting point. I would think they would save money if they flew an empty plane down to Dar es Salaam, picked up those passengers and then flew back to Nairobi. No way should an 8.5 hour flight take over 11.5 hours. Plus my screen didn't work for one of the flights, nearly 12 hours without entertainment was BS. No real variety in their meals either. The first leg had a main meal of beef and potatoes as the meat option, same option for the second leg."

Pros: "Crew was amazing. So patient and accommodating, even when passengers were a bit impatient. Cabin was clean, and it was good to have blankets and pillow on a long flight."
Cons: "Boarding was a bit chaotic. Food was okay but not substantial. Comfort was terrible in my seat - for some reason I had a seat with a metal box underneath so I could not stretch my legs. And the fellow next to me, in the middle, was over 6 feet and was VERY uncomfortable, even though he had legroom. There were good options for entertainment, but it was unreliable and had to be restarted once. Also, the screen was terrible quality and I could not see no matter how I adjust the screen angle or the light."

Pros: "my wife needed a wheelchair, so we were whisked between terminals. but if we had had to negotiate that long distance by ourselves we would probably have missed the connection because there was only an hour layover and the distance between gates was great"

Pros: "The crew was pleasant."
Cons: "The Swissair website did not have my information available. Stood next to Passport Control for an hour (!) for a glitch they couldn't resolve before boarding. Flight was delayed 90 minutes. Worse quality beef on a flight ever, and that's hard to do. In my 1.5 million miles flown, these were the least comfortable, cramped seats I have ever experienced. I am only 5'7", 150lbs, but for the first time ever could not reach my belongings in the under-the-seat space in front of me. Seriously, it was that cramped."

Pros: "Service was excellent and very friendly."
Cons: "The seats are terrible. Narrow, the armrests edgy and only partially movable. A large metal box under the seat takes away 2/3 of the legroom. The entertainment system is outdated, screen has no contrast and can only be viewed at a straight angle, which is impossible as soon as the seat is reclined."

Pros: "The crew did a great job of handling our 2-hour delay in starting from Zurich - we were kept updated on what was happening, the aircraft was at a comfortable temperature (not too hot, not too cold), and we were given water during the wait. Also, during the flight, the crew kept coming through with more water, which was VERY NICE! Plus, the moist towels prior to landing. It makes a big difference in comfort levels for such a long flight."
Cons: "The on-board entertainment system was old and very clumsy to handle (with the embedded control in the arm rest). Also, it crashed on me two times and had to be re-booted, which was frustrating and took a long time every time it happened."

Pros: "Courtesy of crew."

Pros: "Great crew service, attention to detail, very responsive and efficient"
Cons: "1 hour departure delay from Zurich and did a poor job explaining the cause ?? Movie options available for passengers were limited and not very interesting to watch?"

Pros: "The crew was terrific."
Cons: "Economy seating very cramped. Cramped seat conditions, inability of video screen to articulate sufficiently to allow seeing the picture when the seat ahead was reclined."

Pros: "Very good service on board"
Cons: "Crammed into middle seats both way. Many/Long lines in ZRH/SFO"

Pros: "The food"

Pros: "Boarding was very quick and efficient. Seating arrangements were nice pretty average overall."
Cons: "The crew was terrible. Young and in experience was on thing. But worse was they did the bare minimum and then hid out in the back for the rest of the flight. They served a weird cheese sandwich mid flight and would roll their eyes if you asked for water. The food selection and taste was bland or way too salty."

Pros: "Ft"
Cons: "The lack of food choices. Even if you must buy them tgere should be choices"

Pros: "Friendly crew. Good food and entertainment. Comfortable seats."

Pros: "Excellent Amount & Quality of Asian Vegetarian Food"
Cons: "Due to a glitch in the webstei, I was unable to check in online, and therefore did not get a window seat for an 11 hour flight - very frutrating and uncomfortable!"

Pros: "The flight crew were great very friendly & service oriented as far as getting your food & water"
Cons: "My partner & I were given separate seats. We tired to reserve our seats online according to instructions & time but the online registration wasn't working properly. We had to wait til we were at the airport to do that. When checking in we were told we had to wait til onboard? Then once on board told no. So we were not able to sit together & weren't even in the same area of the plane. We also had an old plane & seats very uncomfortable. The movie screen was barely visible so basically u could just listen."

Pros: "Food was overall not bad. It would have been nice to have more snack options if I was hungry in between meals."
Cons: "Landed early but there was no gate so we just sat on the runway. We also sat on the runway long past when we were supposed to arrive. I'm not sure why there still was no gate when we passed the time that we were supposed to arrive. There were also no power outlets in the plane. For such a long flight, it would be great to have power outlets to charge devices while flying. Flight was also kept very cold. Not very good entertainment options."

Pros: "Excellent service"
Cons: "Small jet for transatlantic didn't allow for being able to walk, stretch and move about much during such a long flight, unlike larger airbus planes or larger Boeing planes. Why do airlines hire chefs then serve lousy food!? First meal was so so while wake up meal was really bad. Was so disappointed in Swiss Air so will not fly with them again. Great service doesn't make up for the noted disappointments. Spending a $2-3 more on food would have helped, but placing us in a long flight in such a small airbus plane just won't do!"

Pros: "food was good and crew service courteous and attentive"
Cons: "Plane was very old. No leg room. Seats recline way too much until you can't even see the image on the screen anymore when the person in from decides to recline all the way let alone how uncorfotsblr it is to have the back of the front seat almost touching your face and serously limiting ability to move on the seat. Entertainment has super old interface, software."

Cons: "seats not too comfortable, if seated right next to the toilet I should pay a lower fare!"

Pros: "We were fed constantly, which is nice because on a longer flight you never feel hungry. The staff was great."
Cons: "More space would be nice but I guess you can't ask for too much on flights these days."

Pros: "Food."
Cons: "Not working screens in the plane in my area, gate full of smoke coming from a smoking lounge without a place to buy coffee or food, not civilised stewards (I saw them jumping through fences to skip some part a line at the airport in US). Also the seat in front of me was stretching out more than mines and I was squeezed."

Pros: "Wonderful, friendly staff. Can't say that enough. Food was pretty good, and I really appreciate the small gestures throughout. Love going direct from SFO to Zurich."
Cons: "All airlines are doing this—we're seated closer and closer together, but the seats are the same. They recline just as much, and the screens pivot as little. And when you have screens that darken at an angle, when the person in front of you leans back, not only is their head in your lap, but you can't see your screen at all. I hate that it's on passengers to decide that it's rude to lean back, when it's the function of the chair. Besides, barely anyone considers it rude. So I was uncomfortable and cramped (and yes, I asked the kid in front of me if she would please move her chair up just a little bit as a favor, but she said she leaned back because the guy in front of her leaned back). Nice kid. I'm not a big guy. Finally home with a horrible neck cramp and a sore tailbone."

Pros: "See above. attendants."

Cons: "small plane for such a long distance flight, felt crowded."

Pros: "Nice new plane"

Cons: "The Bathrooms are small in Sizes but the latest planeon way to India was 340-440 was new and had very big bathroom."

Pros: "Overall the flight crew were very friendly and polite. They made every effort to make the flight comfortable. The meals were very good compared to other economy flights taken on competitor flights."
Cons: "The leg room is a bit cramped, especially if the passenger in front reclines their seat. The user interface for the in flight entertainment seemed out dated and the remote control had issues."

Pros: "Ver patient and smiling crew"
Cons: "Food was very mediocre"

Pros: "Crew friendly"
Cons: "Old movies"

Cons: "You charged me an undisclosed booking fees for both flights. If these fees are not removed from my credit card, I will report the charges as fraudulent to the company."

Cons: "We weren't alerted there was a chance of delays. Over two hours late."

Cons: "Better food offerings"

Pros: "Excellent crew and clean aircraft"

Pros: "The crew was communicative and courteous."
Cons: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."

Pros: "The crew WAS amazing!"
Cons: "Not a thing! It was perfect"

Pros: "Fast flight"
Cons: "In one hour flight we could have some drinks and food. Snacks... can’t believe they don’t have any food/alcohol"

Cons: "The bathrooms smelled every time someone opened the door. Febreeze, please!!"

Cons: "More comfortable than I expected for a 6 hour flight. 757 was quite spacious."

Pros: "Nothing"
Cons: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"

Pros: "Entertainment"
Cons: "Food"

Pros: "Nice crew"
Cons: "Delta always delivers!"

Pros: "Very comfortable, no complaints."

Pros: "Yes"
Cons: "Took off late. Other than that very comfortable and great experience"

Pros: "great crew"

Pros: "I really enjoyed the service on Delta. The entire process was better than what i've come to expect on airlines. My flight attendant was Kate, and she was awesome - super friendly, professional, thoughtful."

Pros: "Overall service was great."
Cons: "Flight was delayed 5 hours."

Pros: "If offering free WiFi to Amex platinum card holders it needs to work f"
Cons: "Fix it"

Pros: "Better than average entertainment system for domestic flights."
Cons: "Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757."

Pros: "Transfer f from first flight leg"
Cons: "Food and the 757 lay out"

Pros: "Snacks that include a dairy free option like the kind granola bar"
Cons: "We were delayed like crazy."

Pros: "The flight was very good, no complaints, good service and we flew on schedule"
Cons: "We were split into two boarding groups, one for priority and one for everyone else. This was good but the priority line was just a bit too far away for the announcements to be heard. This added a little bit of confusion. This was at gate B36 at JFK Airport's Terminal 4."

Pros: "crew kept a great attitude throughout"
Cons: "Having to find my boarding pass to deplane"

Pros: "On time"
Cons: "Take a long time to taxi to the gate & getting off the plane."

Pros: "Clean plane, great breakfast options included with the flight. Crew was polished, helpful and genuinely nice! Gate agents at NYC were knowledgeable, organized, and quick. Boarding was a breeze. Impressive selection of movies for onboard entertainment choices."
Cons: "I thought the $11.00 fee for 30 continuous minutes of full Wi-Fi access was a bit pricey, esp when it kept getting disconnected and ended being about a collective 7-8 mins of access."

Pros: "Fast boarding and complimentary snacks."
Cons: "I was seated next to a very large woman who came over the arm rest onto my seat."

Pros: "Was tired and the FA helped me find a row that I could stretch out on and relax. After a long trip from Moscow, the FA's volunteering to help and accommodate a beleaguered traveler was most appreciated!"

Pros: "What an easy flight. Run very well!"
Cons: "The crew seemed a bit tired, but it’s the season"

Pros: "Seats were comfortable ... enough. Boarding process, once underway allowed me to get overhead bin and stash my other luggage in the seat below me. Flight wasn't overly booked (85-95%) so there appeared to be room for others to stretch out. Now about that crying kid..."
Cons: "Ugh. Weather delays. The flight was scheduled to board about 7P but it arrived late and they had to not only unload the self-loading cargo, but clean up afterwards. Would be nice to get a better estimate as to how long it would take to board so that I could hang out in the lounge. In addition, departure from JFK was delayed as well, either we missed the IFR window or got stuck behind some traffic and I fell asleep on the plane only to wake up what seemed an hour later just getting ready to hit V1. No upgrade."

Pros: "Being on time."

Cons: "Force me to take a bad seat"

Pros: "I didn't get a chance to get the gentleman's name at the gate, but he was able to get me on the earlier flight (since I had NO luggage and only 1 carry on that fit under my seat) and didn't charge me the stupid fee for filling a seat that was empty when I was giving up a seat on a later flight that would accommodate those who missed this earlier flight. Nice to see kindness in an industry that seizes fees on every opportunity."

Pros: "All was quiet. It was an early flight. Nice offer of more snack choices than other airlines."
Cons: "Didn't understand why I had to wait until getting to the gate to have a seat assigned when I purchased tickets several months ago. Since I was in the last boarding group, Had to check in my bag since it was already full, had fragile stuff in there and hoping everything is ok. it is what it is. Not anyone's fault but disappointing to have to do when I didn't plan on checking in and going to pick up at the baggage claim. This is what i wanted to avoid in the first place. could have at least offered to let us pick them up as we deplaned and not baggage claim!"

Pros: "The temp"
Cons: "It was too hot."

Pros: "It got me to SFO earlyish"
Cons: "Was told to go away and wait for name to appear on screen for seat assignment. Was seated apart from travel companion. Got to sit next to folks with questionable hygiene, seat broken. Seatbelt broken. Stuck in back of plane window seat and was supposed to be “happy”. I was brilliantly ignored by crew. Seat back entertainment broken snd flight crew never answered the call button. Got to watch bag handlers throw and drop luggage like true gorillas. Delta, this time you truely are the worst. Wont book you again."

Pros: "We'd paid extra for main cabin so hot to choose seats and got in flight entertainment.. Staff were friendly."
Cons: "No free wifi."

Cons: "Boarding process was horrible, it was first class, priority, zone 1 and then all other zone. There was no order. Flight was delayed. Had a 3 hour delay on the tarmac!"

Cons: "Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane"

Pros: "They arrived on schedule."
Cons: "Seated in the rear middle seat. I had no options to select a seat when I checked in or made my reservation that wasn't an extra charge. I'mover 6' tall and middle seats are painful, especially cross country. Airlines need to be a little more attentive to their customers' needs. If a passenger is taller than average, and the flight is more than 60 minutes, provide comfortable seating at no extra charge. If a customer has a short layover, which their system knows about since it is the sourve of the flight plans, put the customer toward the front of the aircraft since these flights are habitually late and customers end up having to sprint through airports to try to make connections."

Pros: "We took off and landed early. The crew was wonderful and the snacks were exactly what I needed."
Cons: "We landed early and were stuck waiting on the plane for an hour and fifteen minutes for a gate to open."

Pros: "Flight attendants"
Cons: "Tv wouldn't work and delay that wasn't weather related and the food was awful"

Pros: "I didn't like anything about this flight. Only benefit of the doubt is the 2 hour delay as a runway in SF had shut down."
Cons: "We had seats at first where there was what looked like bubble gum bits stuck on one of the food trays. The flight was clearly not cleaned although it landed 2+ hours before the departure. We had to ask for a wet tissue and clean it up. That was of no use too as it wouldn't scrub off. My wife was feeling under the weather and so we asked for a blanket. The blanket was hardly a blanket and more like a towel. We then luckily could switch seats as there were 2 vacant. But, the air conditioner was leaking water in the seat to our left. The crew was callous and just stuck the passenger with some napkins saying it does that. I don't fly Delta a lot and my experience in this trip isn't inspiring much confidence."

Pros: "Both flights were on-time, no gate changes. Staff was friendly enough, and seat back entertainment was appreciated. Everything went as you always hope it does for flights!"

Pros: "Decent food and drink. Flight attendants were very nice, although not quite as excellent as on the other Air France flights which I had on this trip"
Cons: "The seat is angled when fully reclined so there's a feeling that you'll slide off the seat, making it difficult to find a good position to sleep. Video screen seemed quite large. Headphones were noise canceling and worked well"

Pros: "Some entertaining choices but not all clear which ones were in my flight"
Cons: "The food I wanted had sold out by the time I ordered it"

Cons: "I did not like being assigned to a seat that did not recline at all and was given no up front warning so it was a very unwelcome surprise at the start of my 6+ hour flight."

Pros: "The nice couple sitting next to me."
Cons: "Flight was delayed, carry on filled up fast, and there was nothing special about the plane or service."

Pros: "New aircraft with great healthy food options, good seat recline, great entertainment. If only all planes were like this!"

Pros: "The new plan"
Cons: "Toilet behind the last row."

Pros: "Friendly and concerned crew attitude."
Cons: "For the second time on this four leg trip, Delta autonomously changed our seats, this time moving us aft and changing the seat positions, without so much as a courtesy notice. (Kayak provided more info than Delta) Asked the gate agent for correction, and was told it could not be done. Eventually, was offered seats further forward as a partial solution. I asked if I could see the seat chart, and told, "NO, you may not." Accepted the offer to find that we had been assigned non-reclining seats for this five hour torture, clearly a 'gotcha' by the agent. Furious!!"

Pros: "The adorable and well behaved dog sitting from across the aisle with his human."
Cons: "Inbound flight from LAS was more than an hour late. Boarded the plane and we did not leave until much later. Arrived at SFO at 12:15AM, two hours later than originally scheduled. I shouldn't complain as the fare I paid was cheap, but i definitely learned my lesson."