OK they lost my hold luggage but notified me straight away. My main complaint, after losing my suitcase, I was told my cabin bag had to go into the hold because of it’s size. I, obviously, didn’t want this to happen bearing in mind what happened to my suitcase and when I voiced my concerns I didn’t get an explanation I was just told it would be taken from me on entering the aircraft. Looking around I was surprised to see many passengers not only with larger bags than mine but sometimes two or three bags,taking them onto the aircraft. In the end, nobody bothered taking my bag off me so I just walked on with it. The whole procedure was disjointed, poorly explained and not terribly efficient.
At the boarding gate, passengers were offered the option of checking in their carry-on luggage, as the plane was full. However, they failed to specify that they would not be dropping it off at the exit. Instead, everyone had to wait over 30 minutes at the airport carousel, and to everyone's surprise, not even the carry-on luggage, but the checked luggage, was the first to arrive. An hour later, we finally collected our bags. Lesson learned: I will never check my carry-on luggage with Swiss Air / Helvetic Airways again.
The seats were so close together, when the man in front of me put his seat back, the screen in front of me was 9 inches from my face. There is no way to lean forward if I needed to pick something up. It was pretty uncomfortable for a ten hour flight. I was very surprised.
For the price of the ticket it's probably the best service in the world
Lots of water brought around by staff which is very important to stay hydrated on a long flight. There provided swiss chocolate icecream! The attention to detail is obvious. They really want to make their passengers entertained and comfortable.
They rebooked our flight and then canceled our trip halfway through the journey without any explanation. Needed to pay by ourselves for alternative flight options without any help from Swiss.
The staff was excellent. The food was good, but the seating and comfort was horrible overcrowded.
Leave on time so i dont miss my transit flight. Also make it so coffee/tea is free amd not a paid service. The staff treat us like dogs having us wait everywhere. The buses had no ac and we had to wait inside packed like sardines. Horrible experience. Never flying again hopefully and not using kayak.
They went out of their way. It was very clean and friendly.
Wheelchair was the excellent service. I didn’t have any food or used entertainment. Overall for my trip experience was excellent. Thank you very much and keep up good work. Best regards
Food wasn’t good but not their fault as I should have pre selected
Space between seats is challenging but otherwise excellent service in every way.
Their weakness is in boarding. Business class rarely boards first and there are no announcements explaining delays, so customers are always left waiting and wondering why boarding has paused.
My experience was amazing. Very friendly hosts and impeccable service.
Everything was great except the meat served was tough and overcooked!
Inflight wi-fi is below par and difficult to access.
Friendly cabin crew and the flight was on time. Would recommend toanyone
I asked for blanket extra because I got cold. No body came back. I asked for chai it was not good. Sorry to say.
I had connection flight. I barely made it to the next flight. I had to run to get to the next flight which was far away from where my first flight was landed . On top of that they search my stuff before boarding that added to the time. Food was ok but they forgot to serve our row with drink and also when it was our turn, they ran out of second option for food and we didn’t have any options for food.
Our charging and WiFi were not working in our business class seats, even after they "refreshed" it.
The already delayed flight took an hour to find no-show passenger bags, which seemed long. Flight attendants only provided flight transfer information to a few passengers not all.
Everything was great…Flight Attendants were specially friendly and helpful.
Excellent once on board. Security staff at Johannesburg rude and aggressive.
Poor, we had 1 hour to grab our checked luggage, go through customs, recheck bags and run across terminals to make our United flight. Poorly planned connections.
1. Food provided was not per the selection. 2. Very old and outdated media infotainment and not much language oriented films 3. Better provide with a proper headset rather cheap in ear headphones.
Efficient boarding process. Staff are nice. Food should be better.
Our flight was canceled for unknownreqson and we had to wait for another 7 houres to get the next flight
Very short flight so the limited space and lack of entertainment were no issue. Crew was friendly and the flight was very punctual. Baggage claim in Prague was lightning quick.
Flights have been completely changed with another airlines just a few hours before departure. New trip had a short connection time between flights and separate check-ins were required. The first flight was a bit delayed, so we had to pick up our luggage after the first flight, run to another terminal check in and drop off baggage again. We almost missed the second flight. That was painful!!!
Our entertainment/movie and audio did not work during our flight. Two of our bags did not make it to our final home destination. No personal assistant. Everything is via email/web with no assistance.
