The crew and service was excellent. The food and entertainment were very good but not excellent.
The premium economy seat was the wurst one I have ever experienced
plenty of legspace, snacks, no pull face from flight attendants when asking for a wine. Also fast transfer ability at ZRH.
Everything was fairly easy just hard when you get to Heathrow not know your Gate number until an hour before but otherwise really everything great. Did not get my texts in time though to do me any good but that is why I still like everything the old fashioned way and print everything out.
For the price of the ticket it's probably the best service in the world
So disappointed, the flight from Zurich to Sarajevo was delayed for two hours for no reason, they were also shifting gate several times prior taking off
Everything was fine except for very old audio video equipment. I couldn’t use my own headphones because there’s two-port audio plug and the headphones provided are useless. The displays are really old as well. Definitely need to be updated.
Carry on luggage size for economy passengers significantly smaller than other airlines, so nearly all ecomy passengers had their bags taken and checked.
Kudos to Swiss!! My wife and I thought Swiss was like flying years back: good food service, refreshments, friendly and courteous crew! We look forward to another trip to Europe next year, and it will be a priority to hopefully fly Swiss, thank you! We strongly can say from experience - the treatment (food, drink, entertainment) in service for Economy Class is unmatched!!!
We were very impressed with Swiss Air. The service was exceptional. Unfortunately, we had a baby behind us that screamed for hours. , It was a nightmare, though I completely understand that it was not Swiss Airs fault.
Food wasn’t good but not their fault as I should have pre selected
Typically good service onboard but baggage delay in airport was significant
Bough tickets with luggage, but made me pay at Airport as well
Their weakness is in boarding. Business class rarely boards first and there are no announcements explaining delays, so customers are always left waiting and wondering why boarding has paused.
My experience was amazing. Very friendly hosts and impeccable service.
Everything was great except the meat served was tough and overcooked!
Friendly cabin crew and the flight was on time. Would recommend toanyone
Service for wheelchair person is very poor. No display at exit door from Delhi to Istanbul airport, so you cannot decide where to go, and the helper for wheelchair person asked $10.00 american money, when I said you should not charge or I asked him to take indian money. He said he needs only American dollars and bring me back and dropped me at the same exit door helplessly. I felt bad very much but was helpless. And ranaway. I was to take his picture to post it on the website. So many passengers were waiting for the help, ultimately one buggy came and helped the passengers and the driver did not ask any money. Please let the air authorites know the incident.
Indigo, needs better planes and entertainment. Also, the check in was not very efficient.
Our charging and WiFi were not working in our business class seats, even after they "refreshed" it.
