Food wasn’t good but not their fault as I should have pre selected
With a 4 hour delay its was a very basic flight which was just bearable. We were offered food vouchers for the delay and then they didnt work, so that was annoying. Also poor communication about the delay which got pushed out 3 times.
All was fine , but air conditioning was not working on board properly so was very hot
Their weakness is in boarding. Business class rarely boards first and there are no announcements explaining delays, so customers are always left waiting and wondering why boarding has paused.
Did not expect no entetainment, food was ok. No alcohol on a. International flight
My experience was amazing. Very friendly hosts and impeccable service.
Everything was great except the meat served was tough and overcooked!
Friendly cabin crew and the flight was on time. Would recommend toanyone
Our charging and WiFi were not working in our business class seats, even after they "refreshed" it.
We felt that many passengers where coughing too much and the crew didn’t care. Like come on we got sick because they didn’t make them were a mask and when we say cough we mean cough We wish that they cared more about other passengers
Pretty bad. No welcome drink (the Lufthansa signature drink they advertised but did not serve). No 2 round of beverages. No coffee to end your meal. No snack before landing on an overseas flight. Mediocre everything and unattentive staff. Munich and Frankfurt as connecting flight airports are terribly big (20 min walk for transfer!) and confusing. Will not fly again.
Everything was great…Flight Attendants were specially friendly and helpful.
Efficiency of staff, and comfort and cleanliness of aircraft was all great. Maybe a hot drink without payment at that time in the morning would be good!
Never happened. Flight was delayed. Had to be re rojyed
Excellent once on board. Security staff at Johannesburg rude and aggressive.
Efficient boarding process. Staff are nice. Food should be better.
The flight was canceled in the middle of the night with no explanation, and Lufthansa did not reschedule us on the same flight for the next day. We requested a non-stop flight like the one we had, but Lufthansa placed us on two flights (Germany to Paris and then Paris to Texas).
The delayed flight from Montreal was horrible, I know it was air Canada operated that flight but no gate open to be able to sit ,for 4 hours to wait after 2 flights and long hours. I will never flight with 2 layover and especially trough Montreal. Airport in Munich was the only civilized. Check in in Heraklion was also very slow and disappointed.
Food was mediocre. In flight entertainment lacked live TV. Crew was fantastic. Plane very comfortable if a bit worn.
Our entertainment/movie and audio did not work during our flight. Two of our bags did not make it to our final home destination. No personal assistant. Everything is via email/web with no assistance.
