|Top route||Zurich to Berlin Brandenburg|
Swiss Air, which forced me to check my bag in Newark, still has not located it. I am back in NY now. Overall a terrible travel experience, my worst ever.
You closed the gates a half hour early and denied boarding to more than 50 people. The only reason we were there with only a half hour to spare was that the connecting flight we were in, also operated by you, was an hour and a half late. We then waited for four hours at the service desk. All agents were completely unsympathetic and most returning flights have been over booked. We've been at the airport 24 hours already and aren't sure if we can make it home on the flight we have been rebooked on. This is the WORST experience I have ever had traveling.
I did like nothing after they lost our luggage and they are not helpful at all finding them.
They lost all of our luggage, business class was not comfortable, food was mediocre
Swiss, knowing the disfunction of the Brussels airport, should have contacted passengers connecting to their flight, and escorted them through an accelerated process, to assist in making the flight.
Flight from Zurich was canceled and had to spend the night in Zurich, with no hotel or meal voucher, adding hundreds of dollars to the cost of the trip. Worse, bags were left in Dublin and it took three more days for them to arrive - all the while, the airline couldn’t have been less helpful. My sense is that booking directly with the airline would have been more beneficial. Will not book with Kayak again.
Swiss Air required me to check my carry-on size bag and then lost it. They provided zero assistance locating it, deferring to the local airport (Florence), which has been helpful but Swiss Air has yet to get the bag to Florence despite ample time and additional incoming flights. Extremely poor service on the part of Swiss Air.
Flight from Copenhagen was late, we didn’t make our connection in Zurich . airline new 3 hours ahead about our late arrival and did nothing. We stood in the line for 6 hours in Zurich to rebook a flight, until we were told that no more hotels available and no flights could be rebooked until morning. We stayed in the airport by the transferring desk and still are waiting for our rebooking it’s 5:00 am now.
Not lose my luggage
I had to pay $75 for my luggage when I thought one piece was included in the ticket. Now I suppose I will have to do the same on my return. Disappointed
Boarding process confusing
Boarding process very poor, no annoucements about preboarding document checks, confusion about what documents were needed forCovid19 vaccinations.
1 hour late each time
Delay after delay
Emirates service is much better
Clean plane, professional crew, good food, comfortable seat,
Swiss is always top level thanks you from Serbia 🇷🇸 and Greece 🇬🇷… see you soon 🔜 again…&
The flight crew directed me to the wrong aisle during the boarding process. Reaching my seat while pulling my luggage around was a hassle for me, as well as for the other passengers. One of the crew members almost refused to let me bring my carry-on onboard because they thought it wouldn’t fit in the overhead cabins. I use this bag for all my travels, and when it came to storing it above my seat, it fit. 2 other luggages fit alongside it without issue. That person made unnecessary hassle for me and left me feeling uncomfortable at the possibility of having to pay extra fees because of their incorrect and unneeded opinion. The entertainment was extremely limited with about 10 movies available, as well as 7 shows. This was a 15 hour flight, so it would have been nice to have more options.
Passengers were very unruly, getting up out if their seats and rummaging in overhead bins nearly the minute the plane took off and the cabin crew just ignored it. Also the deplaning was similarly disorganized with people shoving their way through to get off faster. Very unpleasant experience.
Delays throughout, lost baggage for all six people in our party. We were told the next day that our baggage was not the responsibility of Swissair and that they could not track it and that only Florence Airport could help us. Florence has no one available to speak with for most of the day. Stranded in paradise without clothes isn’t a great feeling.
A service that reflects swiss excellence, which isn't this.
There was very little room in the seats for economy class. When the passenger in front of you reclined their seat back it was in your face.
Very cramped space. Not enough toilets. Entertainment options were good. Food was good. Service was fast.
The food was really good for a flight; the crew were genuinely engaged and service oriented.
The food wasn't good. Just don't bother!
Great travel experience On time Excellent crew Good food Good movies selection Smooth flight
No leg room
On board SWISS flights, cabin baggage should not exceed 55x40x23cm. If your hand luggage is bigger, the SWISS assistance team will most likely ask you to pay extra for checked luggage.
SWISS offers direct flights to 123 cities in 52 different countries. Berlin, Zurich, and Geneva are the most popular cities covered by SWISS.
SWISS concentrates most of its flight operations in Zurich.
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including SWISS.
SWISS offers several different travel classes for passengers to choose from, including Economy, Business, and First. Economy provides travelers with a free carry-on, a hot meal, complimentary drinks, and access to the plane’s entertainment system, while Business offers a seat that turns into a bed, a gourmet meal, free alcoholic beverages, and the option of checking two bags for free. If you select First Class, you will be given items, such as moisturizer and pajamas, as well as priority boarding.
Although based in Switzerland, this airline offers many flights all across the world, including throughout Europe, Asia, North America, and Africa. If you plan on traveling to Asia, you can consider visiting a popular country like Japan or Thailand. For those interested in flying to Africa, there are destinations such as Tunisia, South Africa, and Ghana.
To offer as many flight paths as possible, SWISS has codeshare agreements with many other airlines, including Air France, Eurowings, and LOT Polish Airlines. Additionally, the company has created interline agreements with additional airlines, such as Delta Air Lines, Iberia, and Precision Air.
Out of the 89 planes that make up this company’s fleet, almost all of them are either Airbus or Boeing. The Airbus A320-200 is the aircraft that is the most frequently used, as it is ideal for medium-range flights and can fit up to 180 passengers. When servicing long distance flights, however, the company opts to use the Boeing 777-300ER, a choice that can fit up to 340 passengers and is the largest twinjet in the world.