Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
Both airports totally understaffed. Awful experience.
Cons: "Very nice crew and great food"
Pros: "Very nice airplane and pleasant crew"
Cons: "Bigger seats the new ones are way to narrow"
Cons: "Delay due to strike"
Pros: "Everything works and quick to get to destination."
Pros: "The crew was amazing, flight on schedule and good entertainment."
Cons: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Pros: "Slow service."
Cons: "Better communication!"
Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Pros: "Seat was good"
Cons: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Pros: "Entertainment was amazing"
Cons: "Seats a bit hard"
Cons: "Boarding was very slow."
Pros: "Service is awesome. Food is great."
Cons: "People with short connection are affected by the 15 to 25 minutes delay."
Pros: "Cabin facilities"
Cons: "They didn’t bring one of my bags"
Cons: "Long haul flight made pleasant by KLM"
Pros: "great crew and comfortable flight."
Cons: "sceens in the plane to show map and direction of travel"
Pros: "very attentive crew"
Cons: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Pros: "The crew was very nice"
Cons: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"
Pros: "Nothing to mention"
Cons: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Cons: "old screens and entertainment system leg room to small"
Cons: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Pros: "The service"
Cons: "The seats"
Pros: "The crew was efficient. Flight left on time. Food and wine served."
Cons: "No entertainment."
Cons: "Flight departed 35 minutes late"
Pros: "Great on board service from a very professional crew."
Cons: "Can't think of a thing."
Pros: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Cons: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Pros: "The attendants took great care of us. Super smooth flight."
Pros: "Sound was broken on my TV set!"
Cons: "Called stewardess twice to assist. No response!"
Pros: "Sandwich was incredibly tasty (although not much filling)"
Cons: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Pros: "Comfortable seats. Warm plane with happy staff."
Cons: "Maybe a second sandwich option for food, not everyone likes cheese."
Pros: "In flight food was enjoyable"
Cons: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Cons: "Tiny old cramped plane."
Pros: "Got to Amsterdam on time and everything was great including the staff"
Pros: "Good multi media access and content"
Pros: "Comfort economy well worth the extra."
Cons: "Terrible service in flight and customer service wise .. app functionality was below"
Pros: "I was upgraded to Buisness so, no complaints"
Cons: "No Marlboro light cigarettes on the duty free shopping cart"
Pros: "Wide selection of entertainment, food was good."
Cons: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Pros: "The crew was very nice and helpful."
Cons: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
Pros: "We love the flight all the way"
Cons: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
Pros: "Special treat for King's Day Friendly crew"
Cons: "15 min late boarding 30 min delay leaving the gate Very little leg room"
Cons: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."
Pros: "It was very comfortable"
Cons: "The crew was great"
4 hour delay due to mechanical issue and no compensation was offered. Missed the last train home because of this and instead of a $3 rare, it was $50
Business class is the way to go if you can afford it. Plenty of room with these seats. The flight was delayed, but it wasn't the airlines issue and they were extremely nice about it. Great trip!
We sat at the gate for over 30 minutes due to poor communication with ground support. Thus we missed our connection at Heathrow to Manchester. We had to leave terminal and get re- ticketed and go through security again. Not very customer friendly. The instructions at customs on where to go were very poor. American Airlines should have addressed this in flight and provided assistance
Prior arriving flight was late yet this crew got us all boarded in record time and we landed ahead of original schedule. This new thing of using your own device to watch the available shows and movies is not cooperative with Apple devices. My boyfriend’s android phone was fine.
It was stressful and horrible. We got to our final destination several hours passed the estimated arrival time.
My flight was cancelled and I wasn’t even notified!!! Horrible service!
Pros: "Excellent plane from comfort to entertainment."
Pros: "Super courteous"
Pros: "Not a lot. Entertainment options on board were decent. Food was alright."
Cons: "Everything! Crew were terse, rude and inattentive. Due to an issue with a bag on board without the associated passenger we had to taxi back to the stand for it to be removed before we could take off. This cost us an hours delay. There was limited apologies for this, no refreshments provided during the wait and poor communication of this. During the flight the staff were inattentive and sparing with refreshments. Service generally did not live up to expected level associated with an inter-continents flight. The flight was turbulent but crew and captain seemed over cautious with it and crew had to remain seated unnecessarily at times and at the detriment of passenger service. One stewardess wouldn’t even let me finish a drink before removing it from my hand claiming we were about to land and she had to sit down because of turbulence. We were still 40 mins from landing at this point! All in all a pretty bad flight, and it’s safe to say I won’t be flying American Airlines again."
Pros: "Nothing because the fly was delayed"
Cons: "The flight has to be on time"
Pros: "There was a TV with entertainment. The fight to DR was terrible with no TV for some reason, in 2019"
Pros: "My bag was lost!!!"
Cons: "To have my bag delivered"
Cons: "Healthy snack options"
Pros: "Arrived safely"
Cons: "The flight was delayed 6 hours weeks before which made the return really inconvenient for my schedule. Then the flight was delayed on the day of the flight until the next day. I did not get to the hotel room until 3:30 AM- 3 hours sleep then back to airport only to have the flight delayed again."
Cons: "Long delay"
Pros: "The helpful gate agents getting the assisted on board. The crew was friendly."
Cons: "The seats have no leg room. the person in front of me laid their seat back and I could not get out to use the restroom. The screen where my husband sat did not work."
Cons: "1 hr delay and 40 minute wait for wheelchair."
Pros: "One nice hostess on the flight. Just one"
Cons: "Cant believe my 600.00 for upgraded seats got ignored!!! I want a refund!@ Ripoff!!"
Pros: "The trip was fast and efficient. The crew was very friendly and we had no issues."
Cons: "Plane was hot, dinner was a sandwich that was still frozen and the attendants weren’t friendly."
Pros: "Crew was good"
Cons: "Baggage took 40+ mins unacceptable"
Pros: "The staff was great, they were on point tending to the needs of all passangers. Good leg room"
Cons: "The plane was old, it did not offer the amenities of newer planes. The jacks to plug the earphones weren't working"
Pros: "The have the lotus cookies which is my favorite ."
Pros: "Legroom, interactive lcd screens on seat headrests. Would fly again, affordable as well."
Pros: "The flight was smooth sailing from the beginning to the end and the meal service was good."
Cons: "A little bit of turbulence during the final descent into the airport made it a bit uncomfortable."
Pros: "Crew was nice and gave my son Captain Wings"
Cons: "Left 50 minutes late, only provided sugar cookies as food"
Cons: "American changed our seats at the last minute, placing us in much worse locations than we had booked, and splitting my partner and I apart. We are platinum members, but that didn’t seem to help us in any way."
Pros: "Food was good, crew was friendly."
Cons: "The 90 minute delay before take off."
Pros: "Attendants were pleasant and helpful. Baggage was broken but replaced with new one in Philadelphia."
Cons: "No entertainment options at all in this flight - system was down."
Cons: "The a.c didn't work and it was really hott in the aircraft."
Cons: "one of the worst trip ever. although there were many turbulances, the captain did not appear to be proficient along the way. The landing was horrible as well."
Pros: "Crew was very attentive"
Cons: "The television was in the aisle and couldn't be properly seen. Also there was no outlet charger."
Pros: "Check in Miami Stewards Miami Quito portion"
Cons: "Being 3 1/2 hours late from Quito to Miami Being delayed from Denver to Houston and switch to United to coach seats, they did give us coupons though, but after the fact . Luggage arriving late from Denver, customer service didn't have a clue were the luggage was. As we were leaving to come back next day the luggage, we saw it in a carrousel, and pick it up. Republic flight from New Orleans it's not worth it the business class, very poor service ."
Pros: "Screens on all headrests with free movies is very nice"
Cons: "More delays for our trip"
Cons: "Airline is run like a circus, horrible experience going to and from Cusco from Lima. I do not know how their poor employees work under such stressful conditions. Spend the extra money and fly LAN or LATAM."
Pros: "The pilot and crew were considerate that it was very early on a Sunday and so they kept interruptions to a minimum."
Cons: "The legroom seemed particularly tight on this flight. Not sure why. I fly a lot. Maybe this plane was diffferent - or I was particularly interested in napping and it was hard?"
Pros: "The professionalism of the pilots in handling the extremely rough weather during the flight"
Cons: "The meal of a turkey sandwich on dry bread was forgettable . They are co - shared with Qantas and could learn a lot about providing a decent meal on a long expensive flight"
Pros: "Very nice crew. Full meal"
Pros: "Porque sus tripulantes y azafatas son super atentas"
Cons: "Boarding, food"
Cons: "Don't like the habit of having the staff reserve the last 3 rows of the airplane for personal usage when there are no other spare seats on the plane. Then we were lied to by the attendants that they did this to balance the weight across the aircraft. The seats are incredibly uncomfortable to begin with and mine had a broken seat bag making things worse. All in all a miserable flight to Europe for my kids and me."
Pros: "Last-minute price"
Cons: "The 3 1/2 hour layover"
Pros: "No comment"
Cons: "No food or drink given to me. Deliberately ignored by crew."
Pros: "I was in group 2"
Pros: "That I picked window seat so I could stare out the window thinking about all the ways this experience was shitty"
Cons: "They not only gave horrible last minute flight changes that caused me to miss my connecting flight"
Cons: "Flight delayed, service was bad. Seating tight."
Pros: "AFTER damaged bag, nothing"
Cons: "Although they got to repair the back the process as to how was all inconclusive"
Pros: "I was travelling with my handicapped wife, and the concern and consideration of all personnel was most appreciated. Bill"
Pros: "The flight was half an hour late but we borded quickly and got in the air quickly so I felt like they were doing their best to make up time. The flight was smooth and crew was nice."