Cons: "Very nice crew and great food"
Pros: "Very nice airplane and pleasant crew"
Pros: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Cons: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Cons: "Bigger seats the new ones are way to narrow"
Pros: "Crew were excellent"
Cons: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Cons: "Delay due to strike"
Pros: "The crew was amazing, flight on schedule and good entertainment."
Cons: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Pros: "Slow service."
Cons: "Better communication!"
Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Cons: "Boarding was very slow."
Pros: "Service is awesome. Food is great."
Cons: "People with short connection are affected by the 15 to 25 minutes delay."
Pros: "Cabin facilities"
Cons: "They didn’t bring one of my bags"
Cons: "Long haul flight made pleasant by KLM"
Pros: "great crew and comfortable flight."
Cons: "sceens in the plane to show map and direction of travel"
Pros: "very attentive crew"
Cons: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Pros: "The crew was very nice"
Cons: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"
Pros: "Nothing to mention"
Cons: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Cons: "old screens and entertainment system leg room to small"
Cons: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Pros: "The service"
Cons: "The seats"
Pros: "The crew was efficient. Flight left on time. Food and wine served."
Cons: "No entertainment."
Cons: "Flight departed 35 minutes late"
Pros: "Great on board service from a very professional crew."
Cons: "Can't think of a thing."
Pros: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Cons: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Pros: "The attendants took great care of us. Super smooth flight."
Pros: "Sound was broken on my TV set!"
Cons: "Called stewardess twice to assist. No response!"
Pros: "Fast boarding"
Cons: "The entertainment system wasn’t working for the whole 10 hour flight."
Pros: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Cons: "there was no lounge close to our departure gate"
Pros: "Sandwich was incredibly tasty (although not much filling)"
Cons: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Pros: "Comfortable seats. Warm plane with happy staff."
Cons: "Maybe a second sandwich option for food, not everyone likes cheese."
Pros: "In flight food was enjoyable"
Cons: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Cons: "Tiny old cramped plane."
Pros: "Got to Amsterdam on time and everything was great including the staff"
Pros: "Good multi media access and content"
Pros: "Comfort economy well worth the extra."
Cons: "Terrible service in flight and customer service wise .. app functionality was below"
Pros: "I was upgraded to Buisness so, no complaints"
Cons: "No Marlboro light cigarettes on the duty free shopping cart"
Pros: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Cons: "What is there not to like about KLM? I cannot find anything."
Pros: "Wide selection of entertainment, food was good."
Cons: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Pros: "The crew was very nice and helpful."
Cons: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
Pros: "We love the flight all the way"
Cons: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
Pros: "Special treat for King's Day Friendly crew"
Cons: "15 min late boarding 30 min delay leaving the gate Very little leg room"
Cons: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."
Pros: "It was very comfortable"
Cons: "The crew was great"
Delayed 1 hr due to AA schedulung takeoff during notam closed runway period for mowing. Sat at gate for 1 hr. Many people missed connecting flighta
Very long delay, apparently the delay was due to a poor system in Philadelphia where international travelers have to go through security multiple times before allowed on a connecting flight. In this case, several travelers returning home from England took over 40 min after boarding time to get to the plane due to this extended security check
We did not have to wear stupid masks!
After sitting in the overseas plane in a middle seat i got a middle seat again next to a cute baby. The plane had a very weird noise i have never experienced. It felt like the longest domestic flight I have taken!!
It was stressful and horrible. We got to our final destination several hours passed the estimated arrival time.
My flight was cancelled and I wasn’t even notified!!! Horrible service!
Cons: "Everything is good !"
Pros: "Excellent plane from comfort to entertainment."
Pros: "Not a lot. Entertainment options on board were decent. Food was alright."
Cons: "Everything! Crew were terse, rude and inattentive. Due to an issue with a bag on board without the associated passenger we had to taxi back to the stand for it to be removed before we could take off. This cost us an hours delay. There was limited apologies for this, no refreshments provided during the wait and poor communication of this. During the flight the staff were inattentive and sparing with refreshments. Service generally did not live up to expected level associated with an inter-continents flight. The flight was turbulent but crew and captain seemed over cautious with it and crew had to remain seated unnecessarily at times and at the detriment of passenger service. One stewardess wouldn’t even let me finish a drink before removing it from my hand claiming we were about to land and she had to sit down because of turbulence. We were still 40 mins from landing at this point! All in all a pretty bad flight, and it’s safe to say I won’t be flying American Airlines again."
Pros: "Nothing because the fly was delayed"
Cons: "The flight has to be on time"
Pros: "I was comped an upgrade to first class for the 25 minute flight. That’s something."
Cons: "A flight that was already 39 minutes late to board, was another 50 minutes late to take off. You really do get what you pay for."
Pros: "There was a TV with entertainment. The fight to DR was terrible with no TV for some reason, in 2019"
Pros: "My bag was lost!!!"
Cons: "To have my bag delivered"
Cons: "Healthy snack options"
Pros: "Arrived safely"
Cons: "The flight was delayed 6 hours weeks before which made the return really inconvenient for my schedule. Then the flight was delayed on the day of the flight until the next day. I did not get to the hotel room until 3:30 AM- 3 hours sleep then back to airport only to have the flight delayed again."
Cons: "Long delay"
Pros: "The helpful gate agents getting the assisted on board. The crew was friendly."
Cons: "The seats have no leg room. the person in front of me laid their seat back and I could not get out to use the restroom. The screen where my husband sat did not work."
Cons: "1 hr delay and 40 minute wait for wheelchair."
Pros: "One nice hostess on the flight. Just one"
Cons: "Cant believe my 600.00 for upgraded seats got ignored!!! I want a refund!@ Ripoff!!"
Pros: "The trip was fast and efficient. The crew was very friendly and we had no issues."
Cons: "Plane was hot, dinner was a sandwich that was still frozen and the attendants weren’t friendly."
Pros: "Crew was good"
Cons: "Baggage took 40+ mins unacceptable"
Pros: "The staff was great, they were on point tending to the needs of all passangers. Good leg room"
Cons: "The plane was old, it did not offer the amenities of newer planes. The jacks to plug the earphones weren't working"
Pros: "The have the lotus cookies which is my favorite ."
Pros: "Legroom, interactive lcd screens on seat headrests. Would fly again, affordable as well."
Pros: "The flight was smooth sailing from the beginning to the end and the meal service was good."
Cons: "A little bit of turbulence during the final descent into the airport made it a bit uncomfortable."
Pros: "Crew was nice and gave my son Captain Wings"
Cons: "Left 50 minutes late, only provided sugar cookies as food"
Cons: "American changed our seats at the last minute, placing us in much worse locations than we had booked, and splitting my partner and I apart. We are platinum members, but that didn’t seem to help us in any way."
Pros: "Food was good, crew was friendly."
Cons: "The 90 minute delay before take off."
Pros: "Attendants were pleasant and helpful. Baggage was broken but replaced with new one in Philadelphia."
Cons: "No entertainment options at all in this flight - system was down."
Cons: "The a.c didn't work and it was really hott in the aircraft."
Cons: "one of the worst trip ever. although there were many turbulances, the captain did not appear to be proficient along the way. The landing was horrible as well."
Pros: "Crew was very attentive"
Cons: "The television was in the aisle and couldn't be properly seen. Also there was no outlet charger."
Pros: "Check in Miami Stewards Miami Quito portion"
Cons: "Being 3 1/2 hours late from Quito to Miami Being delayed from Denver to Houston and switch to United to coach seats, they did give us coupons though, but after the fact . Luggage arriving late from Denver, customer service didn't have a clue were the luggage was. As we were leaving to come back next day the luggage, we saw it in a carrousel, and pick it up. Republic flight from New Orleans it's not worth it the business class, very poor service ."
Pros: "Screens on all headrests with free movies is very nice"
Cons: "More delays for our trip"
Cons: "Airline is run like a circus, horrible experience going to and from Cusco from Lima. I do not know how their poor employees work under such stressful conditions. Spend the extra money and fly LAN or LATAM."
Pros: "The pilot and crew were considerate that it was very early on a Sunday and so they kept interruptions to a minimum."
Cons: "The legroom seemed particularly tight on this flight. Not sure why. I fly a lot. Maybe this plane was diffferent - or I was particularly interested in napping and it was hard?"
Pros: "The professionalism of the pilots in handling the extremely rough weather during the flight"
Cons: "The meal of a turkey sandwich on dry bread was forgettable . They are co - shared with Qantas and could learn a lot about providing a decent meal on a long expensive flight"
Pros: "Very nice crew. Full meal"
Pros: "Porque sus tripulantes y azafatas son super atentas"
Cons: "Boarding, food"
Cons: "Don't like the habit of having the staff reserve the last 3 rows of the airplane for personal usage when there are no other spare seats on the plane. Then we were lied to by the attendants that they did this to balance the weight across the aircraft. The seats are incredibly uncomfortable to begin with and mine had a broken seat bag making things worse. All in all a miserable flight to Europe for my kids and me."
Pros: "Last-minute price"
Cons: "The 3 1/2 hour layover"
Pros: "No comment"
Cons: "No food or drink given to me. Deliberately ignored by crew."
Pros: "I was in group 2"
Cons: "Flight delayed, service was bad. Seating tight."
Pros: "AFTER damaged bag, nothing"
Cons: "Although they got to repair the back the process as to how was all inconclusive"
Pros: "I was travelling with my handicapped wife, and the concern and consideration of all personnel was most appreciated. Bill"
Pros: "The flight was half an hour late but we borded quickly and got in the air quickly so I felt like they were doing their best to make up time. The flight was smooth and crew was nice."
Pros: "Movies selection, the crew was helpful"
Cons: "Options with seating choices at check-in — even for a fee. There were no choices at all."
Pros: "La puntualidad"
Cons: "La comida"
Cons: "Old Aircraft, no power outlets, small TV displays, picture distorted, low quality LCD, mediocre Entertainment menu"
Pros: "All in things were reasonably easy"
Cons: "Told I would need to check my bag at the gate, only to find plenty of overhead bin space once all passengers boarded"
Cons: "Flight 4 hours late, no explanation."
Cons: "Crew was fantastic on United!"
Cons: "The flight was delayed so I missed my connection, spending 6 hours in the Houston airport"
Pros: "Request for supply of earplugs was kindly met. Cabin crew were attentive and friendly. Food was some of the best I have ever eaten in Economy."
Cons: "Check-in staff at EWR were abrupt to the point of rudeness. Did not feel valued as a customer."
Pros: "Entertainment was quite good"
Cons: "The seats are quite uncomfortable for long travel"
Pros: "Nice and courteous crew"
Cons: "Better on increased International viewing options."
Cons: "In both flights the in flight entertainment don’t work, you need to pay for a service that is free in other airlines"
Cons: "I canceled this flight and still received all the notifications."
Cons: "There was an odor of raw sewage the entire flight. Myself and my son were feeling ill by the time the flight was over."
Pros: "Poor service no entertainment overall 1 out of 10! Unfortunately who else do you fly with"
Cons: "Crew was very nice"
Cons: "Not enough or any choice of food but that is ok asyou really do not need it unless you have not planned well, so it is partly my fault that I felt the shortage of food!"
Pros: "Our flight home was Great. At kona airport the flight crew was Amazing, the captain even let my daughter set in the driver seat, which is something she will never forget."
Cons: "Downside there was no onboard t.v.s which makes 4 hours seem long."
Pros: "Very professional staff at Montrose Regional. Special assistance was given by the ticket agent at the gate to help get a disabled co-travelor on board. Super smooth takeoff, best ever from Montrose."
Cons: "Everything went as expected. No issues."
Cons: "2 suitcases out of 6 came broken, the airline did not accept any claim because they say the type of damage is not covered!!!"
Pros: "No delay, friendly crew"
Cons: "I am enrolled in MileagePlus United Card member which has one check in bag free for the first time. Still I was charged me $50 extra for my check in bag. They should have told me prior at the time of check in but they stopped me at the gate. I am not at all happy with what has happened."
Pros: "Service was excellent"
Cons: "I think, on a five hour international flight that you should not have to pay for your entertainment. Really cheap. And if you have a couple of kids? Since the Go App works for free in the states, why can't they offer that."
Cons: "Waited too long to board and didn't board till hours later. The flight attendant lady was a bit rude, she didn't ask me if I had trash and skipped me, when she came back I asked if she could please throw away the trash and she said not now and walked away. Never came back for the trash..."
Pros: "We were early getting into the Springs."
Cons: "Seats were much too close. The passenger in front of me reclined his seat and his head was only a few inches from me."
Pros: "Sadly, I am unable to find anything positive to say, aside from one customer service agent at LAX of the 7 I dealt with"
Cons: "The lack of accountability. Rude staff. The TSA was even more welcoming. Any time I had a question, I was pawned off to another agent, who would ignore me. I had to walk back and forth from gate to gate and was charged $310 for luggage."
Cons: "Flight was delayed from 8:20 to 12:40"
Pros: "The flight attention is good."
Cons: "We have stay the night In SAF without food, water and the Airline staft very indifferent."
Pros: "free movies on the flight with the united app"
Cons: "The flight attendant was late delaying boarding 20 minutes. Once they started, people were lining up to board. This is a normal behavior however, there employee decided to stop boarding because she said people were crowding. she stop boarding for another 20 minutes. Now, this was a large flight and there wasn't enough room for everyone to stand off to the side. She was rude and there was no reason for this especially when the flight attendant was already late. The plane was delayed 45 minutes due to this"
Pros: "The meal that was served was exceptionally good."
Cons: "Is it really that much more expansive to provide complementary movies - personally I never watch the movies but many passengers do - I did not notice anyone who purchased this service."
Cons: "Being wedged in the middle seat after two overseas flights and seeing stand-by passengers in isle and window seats in rows ahead of mine... no, I did not appreciate that. In other words, UA is accomodating stand-by passengers before accomodating customers who have purchased tickets. Try sitting in a middle seat after two overseas flights... especially as a tall person with no knee space and a super-uncomfortable seat with the headcushion area reaching only your neck. Those seats were clearly made for folks under 5'8"-5'9"."
Pros: "Good food and frequent water service. Pleasant attendant s"
Cons: "Malfunctioning seat in front of me"
Pros: "How empty the plane was so multiple seats for just myself. Also staff was great, very polite and helpful."
Pros: "The crew was good."
Cons: "I paid for the internet that never worked. I couldn't watch a movie or TV either. It was t just me, a lot of people around me had the same issue."
Cons: "It was a 15.5 hour flight, and food was served 14 hours apart! Could've served the second meal a bit earlier."
Pros: "On time bags on time"
Cons: "Long wait on the tarmac on the short flight"
Pros: "I appreciated the seat assigned to me was directly behind first class; gave me more leg room."
Pros: "Another kayak success story, you have a customer for life!! Thanks"
Cons: "United rerouted us and added another leg to our trip. We never flew Richmond to Denver. We ended up going Richmond -> Chicago -> Denver -> Santa Barbara. This caused us to miss a post-wedding brunch with family that we're only able to see about once every three years. All this after changing our flight out to the east coast the day of the flight (my 8:55pm flight was changed to 5:23pm, and I was notified after 3pm - meaning I had to run out of work early, costing me money, run home to pack, and rush to the airport, only to wait 3 hours for a now delayed flight). The also added another leg to that trip as well (at 3pm, day of). This was a red-eye flight and the last thing we wanted to do was get on and off the plane all night. I will not be flying with United after this trip."
Pros: "It was on time."
Cons: "Bad crew attitude No entertainment Terrible baggage policy Poor snack options Absolutely no leg room Since Continental was taken over by United it's been going downhill but this flight was just awful. After living in the Newark, NJ area for over 20 years and flying with them as long, I'm awfully tired of them. I will consider other airport options for nonstop flights or do layovers bc I can't stand their overpriced seats and poor service."
Pros: "The fact that we had two checked bags at no cost as well as the communication of the airline crew and also the choice of entertainment which even included HBO and Showtime."
Pros: "wheelchair and cart to get to my plane because of a knee injury"
Cons: "This flight was delayed around 3 hours."
Pros: "11 hour delay announced iteratively in two hour increments. Worst flying experience to date. I may no longer fly united as a result."
Cons: "The 11 hour delay preceding my 14 hour flight."
Pros: "The crew was polite and helpful."
Cons: "Limited space."
Cons: "Airline did not provided information ahead of time related to carry on being checked on the gate bc of size. My carry on was small and still was checked at the gate because the aircraft did not have space for it. I was not provided with that information ahead of time"
Cons: "Tiny seats. No WiFi and no alternative without charge, excepr for direcrvtv previews, which played the same two stupid shows 2x. Couldn't even see the flight map for free."