Fastest boarding ever. Crew was awesome. Landed 40 minutes early.
The food was ok, but not great. The full meal was good, the sandwich late in the flight was not good. The seats needed to be pushed to the recline or upright positions, they would not move without forceful help.
Last minute gate change had all passengers trotting across the terminal. No ground staff on hand to help inform, just an announcement (in Spanish only) on the PA for the change. otherwise short flight itself was fine
You have a law suit coming your way
We did not get our luggage yet.
Everything is good the flight attendant of very friendly
Was surprised at legroom. Last time I flew my knees were on my chin
Pros: "Awful food selection, small entertainment selection, none of the crew knew how to properly board the plane and left guests waiting in the aisle for over 45 minutes of standing for no reason and then yelled at the passengers that we were 'late' and that the standing passengers were causing the delay of the aircraft! The staff were VERY, VERY rude. I would do yourself a favor and NEVER fly Iberia!"
Cons: "Everything. They need an entirely new flight crew, new food service, new gate attendants, new baggage check, new ground crew. Just a joke."
Pros: "They had a great selection of movies, each passenger received a blanket and pillow without having to ask, the crew was friendly and professional, and the takeoff and landing were smooth."
Cons: "During the reservation process it seemed that the ticket included luggage, and only when I received the ticket I discovered that I had to pay 30 Euro extra, each way, to check in luggage. The ticket was by no means low-cost, so I don't understand why that wasn't included in the price. And the food could have been much better, I really couldn't eat anything and I usually like airline food... :) Thanks!"
Pros: "Nothing. The airline changed the departure time for the first leg of my flight so I could not check my connection and had to cancel my flight and rebook with another airline."
Cons: "Keep scheduled flight times."
Cons: "Boarding was terrible, like they never done that before. They do not offer even just a glass of water- nothing."
Cons: "I checked in online and paid for a checked piece of baggage, never received the boarding pass, so when I arrived to the airport to drop off the luggage and wait for boarding, the machines didn't recognize my ticket locator and I had to stand in line for almost 2 hours (missed my flight)…"
Cons: "Awful awful baggage collection in Madrid - longer than. One hour"
Cons: "Infotainment system"
Pros: "Quick boarding, take off, landing"
Cons: "The announcements were a bit loud and startling"
Cons: "Politeness of the crew"
Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Cons: "Good connection in Madrid and nice flight to Malaga. It was a long walk to get to the connection"
Pros: "Arriving at my destination, safe, sound and on-time."
Cons: "The crew could have been a wee bit more friendly/looked like they didn't hate their job. The onboarding process was just short of disastrous."
Pros: "That's the only good thing."
Cons: "Mediocre food, flight attendants were cold and unhelpful. I never heard of 90% of the entertainment offered, and the rest were really old. Bring your own entertainment, and a charging cable. In fact, bring everything you think you will need, water, food, Tylenol for the headache you will definitely have by the end of his flight. No one has any interest in being helpful or making your flight Pleasant."
Cons: "My flight was cancelled because of the error of the travel agency to book enough time for me to connect to my flight so I was stranded in Manchester."
Pros: "Very timely, even cut the expected time of travel. Decent food, very friendly staff. Good entertainment choices."
Cons: "The seats and the lack of space"
Pros: "Some good films to watch"
Cons: "Terrible seats mediocre food our tickets said Iberia but it was actually its low-cost version Level"
Pros: "Crew was very helpful"
Cons: "Food could've been better"
Pros: "crew members were nice."
Cons: "They switched someone into my seat and didn't give me a new seat. It was very hot in the airplane making it very uncomfortable. They also forgot to take my tray before landing and I had to hold it in my lap."
Cons: "At the airport in Rome, I wasn't able to take on my carry on bag, when it was within limits. I was upset because many had the same size and had it with them. I was concerned with valuables inside, but thankfully all arrived OK."
Pros: "The crew was nice"
Cons: "There was NO vegeterian or vegan food and I didn'it all the flight. It would be nice to have more option of food."
Cons: "The cramped space"
Cons: "My flight was cancelled due to weather. BA could not rebook me to get me to Seville in time for my meetings."
Pros: "The crew was great, we were on time and the food was airplane great"
Cons: "There was 0 legroom. My legs (and I'm 5'10") were literally bulging into the seat in front of me the entire time. I looked around and saw many other people with similar issues holding their legs sideways, etc. Ughh"
Pros: "The crew was nice and attentive. Leg room in the extra leg room seat was absolutely worth the extra fee."
Cons: "Connectors always seem to be delayed causing late boarding."
Pros: "Crew were really nice and polite"
Cons: "No entertainment, I can't believe how close the seats are to each other. I'm not a very tall person and my knees were hitting the front seat constantly (and the kness of the passenger seating behind me of course)"
Cons: "Horrible from beginning to ending."
Pros: "Missed flight as scheduled changed forward by half an hour and re-organising another flight was difficult. Had to fly from another airport in Spain and transfer was without assistance. Staff did a good job at sorting a solution. The return home on BA was excellent and very efficient."
Pros: "Everything flowed very smoothly desite the fact I had an irregularly shaped carry on. It was no problem, Staff were positive and acomodating and that lead to passengers being accommodating to each other. The intertainment was great, the only draws back is that I slept most of the time and wanted to watch another movie."
Cons: "That I had to bother the person sitting next to me to get up when I wanted to go tot the bathroom, but he was very accommodating"
Cons: "No help from kayak vayama to get additional baggage, seats"
Pros: "it was very comfortable, extremely good service, good food, amazing entertainment( good movies, series and games)"
Cons: "it was perfect"
Pros: "Thanks to British Airways . I lost one bag .. But they sent it to my home Outstanding service and quality performance Thanks for all"
Cons: "We ended up flying to Paris on Air France because it was the only flight left after RAM screwed us over. Cost me $1800 dollars and no chance to retrieve my money back unless someone sends me a letter saying someone screwed up. Need help please!"
Pros: "The flight delayed for 2hours. I required the blanket but it was used with lots of hairs not really hygienic. The crew was not friendly and kind of rude."
Cons: "food not bad but could be better"
Cons: "Waiting for luggage at JFK."
Pros: "Seats were surprisingly good, even though we could only get two center seats. There were no available business class seats, but now I'm glad I saved the expense as the economy seating was quite comfortable. They took good care of us with food and comfort, and the time passes with plenty of movies to watch."
Cons: "Can't help it, but Heathrow is just so big, and requires extensive walking, bussing from one terminal to another, then underground trains, and waiting at the C gates which don't offer the range of restaurants that the main terminal does. But we had 2 1/2 hours to make the connection and there was plenty of time with baggage checked through."
Pros: "Short 2 hour hop to Heathrow, adequate seating, nothing challenging about this flight. Barcelona airport is very user friendly, open and expansive. Service was good on the flight."
Cons: "Landed at heathrow, which is a sprawling airport and plenty of time required for the endless walking, bussing, and subway connections between terminals and gates. But efficient."
Pros: "Great selection of movies and the food wasn't too bad."
Cons: "The guy in the same row as me took off his shoes and used the remaining seats between us as a bed. I thought it was rude and disgusting and showed a lack of spacial awareness. Blankets were not very soft. Also, one of the flight attendants was really struggling to push any of the trolleys, running into the arm rests of the seat."
Pros: "The seating in business class was excellent and comfortable."
Everything went as it was supposed to—on time, no delays, no drama.
Was checked in by a nasty miserable representative. She was so rude and hurtful. Flight was okay but the back of the plane was full of children. As a mother of 3 I understand the challenges but I would have at least expected the flight attendant to ask the children to wear ear plugs when listening to movies or playing video games.
Pros: "Great value"
Cons: "The seats weren't very comfortable, but I could make due."
Cons: "The plain was cold It’s the first time ever I had get my coat on because of the temp No in seat screens and expensive WiFi"
Cons: "Clean the bathroom!! Horrible, horrible, horrible!!"
Pros: "The entertainment system and hardware of the plane is pretty good."
Cons: "Staffs' interaction with customers. Perhaps be more attentive from time to time."
Pros: "Good crew"
Cons: "Leg room"
Pros: "Friendly service"
Cons: "Cramped seating in basic economy, the upgrade seating wasn’t much better"
Pros: "Being on time at departure and arrival is a challenge, but despite having a completely filled cabin, they made it look easy."
Cons: "I boarded in Group 4 and all bins were full. So my carry on case had to be checked (several others’ cases as well). This caused me a 30 minute delay at baggage claim and some minor scuffs on an item that wasn’t designed for checking in. These are 2 reasons why I no longer check in. 3 is lost items."
Pros: "good planes, smooth ride"
Pros: "Great service from check in to landing"
Cons: "None that I can think of"
Pros: "Rude flight attendant, 2 hrs late, crowded and uncomfortable. Had to beg for water. Just not good service."
Pros: "Winter storm commencement in Chicago during take off didn't daunt the pros piloting this Lufthansa flight. Smiling, courteous service, good food and wine along with space to rest has made Lufthansa my new go-to for flying to Europe."
Cons: "Economy seats mean tiny unresponsive video screens. Playing a game of Mah-jong on the in-flight screen is nearly impossible. Bring your own tablet"
Cons: "Delayed missed connection, lost luggage!!!!"
Cons: "One crew is rude while I was ordering food while she is delivering the beverage after the order time. She simply told me they don't have what I want to order and leave. After 5 mins, I pushed the service button and nobody responded. After half hour, I ordered the food from another crew passed by. After I landed, they suppose to return my stroller set at the airplane gate. But they said it is not there, ask us to wait at the airport gate. We walked outside and they broadcasted again, I didn't hear very clearly but followed most parents to walk out. We wait at the baggage claim for almost 1 hour and finally, the baggage crew came back to the gate and found our stroller."
Pros: "The 787 dreamliner was such a fantastic aircraft, one of the best aircraft I've flown across the Pacific. Despite being delayed, the flight crew was so accommodating and helpful with getting us to our destination quickly and safely. I hope to fly this route again soon"
Pros: "I haven't traveled internationally in 6 years and this was my first time with my 'newly' discovered gluten allergy. As a result, it didn't even occur to me to request a special meal prior to my flight. I explained my situation to one of the flight attendant's who kindly accommodated me to the best of his ability, which was greatly appreciated on a 10 hour flight!"
Pros: "THAT UNITED TRANSFERED ME TO AA"
Cons: "IT NEVER HAPPENED BECAUSE OF ENGINE FAILURE, THEY TRANSFERED ME TO AMERICAN AIRLINES THAT WAS DUE 4 HOURS LATER IN. WHICH ALSO HAD ENGINE FAILURES SO NEVER ARRIVED IN PALM SPRINGS. WAS STUCK IN DALLAS TILL NEXT DAY. MISSED MY MEETINGS AND PREPAID HOTEL. AA ALSO DAMAGED MY LUGGAGE WITH CLOTHING AND ITEMS MISSING. USUALLY NEVER HAVE PROBLEMS ON UNITED OR AA"
Cons: "No movie without paying"
Pros: "Smooth flight"
Cons: "I almost missed my connecting flight because the immigration lines, the baggage claim wait, then recheck of bag, then through security clearance took over an hour to do."
Pros: "the warm baked goods when we landed"
Cons: "not so much leg space"
Pros: "Nice flight crew served Illy coffee as a delightful beverage surprise Overnight flight was smooth and restful On-time departure and early arrival exceeded our expectations"
Pros: "Thew crew level of service its great"
Cons: "No food"
Cons: "I don't like this trip at all, when my mom arrive to make her check on they charge her 25 dolares for her firs baggage, when it was always free, it is not about he money it is about they didn't tell when you buy the ticket and she is 70 years old, she just have with her the necessary thats why I pay for her trip"
Pros: "Smooth flight esp getting people in and out"
Pros: "I could upgrade to a good seat closer to the front. And I was the only one in my row maybe because people had canceled their flights. lol boarding was quick and simple. Good amount of over head space and room. Def easy going simple and had no issues"
Cons: "We only got cups of room temperature water I had to ask for ice and one passenger during boarding was on their phone being disruptive and loud and no one asked him to be quiet seeing as everyone was visibly annoyed."
Pros: "Easy short flight"
Cons: "Customer service, didn't have our seats"
Pros: "Direct flight was convenient"
Cons: "The crew on the outbound leg of the trip was unprofessional loud and disrupted everyone's sleep."
Cons: "We book tickets round trip for 3 passengers, on the way going and come back we never have the seat together! Can someone tell me why? I even ask the counters they don't have any answers for me!!!! We are going as a group of family and we would love to have a quality time together!!!!"
Pros: "We were delayed due to some maintenance issues, but the crew did a great job of keeping us updated on what was happening. Other than that, a normal flight."
Cons: "Wi-fi didn't work (3rd flight this trip). Ran out of cheese plate in the 2nd row... Really? Late departure caused missed connection. Then the customer service agents - if you can call them that -- were downright pathetic, absolutely no effort to deal with the crowds of people who needed help. Finally had to call UA while in line and got booked on another connecting flight to a connecting flight :( and they freaking gave me the wrong gate!"
Cons: "it took me three days to get home. the first plane had a mechanical error. the second flight united booked me on was over booked so i didnt get a seat. the third flight they tried to send me on was also over booked. luckily someone volunteered to give up their seat."
Pros: "Flight arrived about 20 min early. Crew kept us updated on turbulence. Crew followed up for additional drinks/refills."
Cons: "Audio jack not working, so couldn't enjoy in-flight entertainment."
Pros: "Personable staff, great flight time and an awesome landing."
Cons: "•Security was very weird and aggressive towards me. I was "acting suspiciously"...it was my first flight alone and I was confused on where to go •Sat on runway for 30 mins after we landed •Super small plane, barely any room to walk on/off plane"
Pros: "The seats and the price"
Cons: "How far back I was"
Pros: "The price"
Cons: "Everything , 5 hours sitting on plane on what was a two hour flight . Then the staff thinking giving me cookies was making it ok. They told me 45 min then gave me headphones witch I already had .... and said nothing for 3 hours about when we are ariveing or leaving or anything . Prob won't fly united or use kayak again ."
Cons: "No help to reroute."
Pros: "Comfortable seating, great staff, food was pretty decent, they were very accommodating and had sufficient drinks and snacks through the flight. I would highly recommend Brussels Airlines."
Cons: "Lost my luggage and made us late"
Pros: "Great flight crew. Liked the pre-laid out boarding group lines."
Cons: "TV screen advertising got annoying. Seat was not very comfortable (although definitely not the worst either)."
Cons: "Everytime I was about to board there always seemed to be a problem with the flight it didn't even miss. Having so many problems caused delays. When other people including myself had other connections to get to and made me run through airports and I actually missed a flight and instead of taking one direct flight to Puerto Rico I had to take two more flights."
Pros: "That the captain kept us informed as much as he knew constantly. Liked that allot. They kept apologizing for the weather delay."
Cons: "When we had to taxi back to the terminal to get more gas and sit there realizing we would be on the plane 5 plus hours instead of 2 1/2 hours, I wish they would have found a way to bring lunches onto the plane for purchase. I think everyone would buy. I brought a few snacks but not much. That would have turned the experience into excellent. They could have sent someone to grab yogurts or packed sandwiches. Would have helped."
Cons: "Additional fees for extra space were 1/3 the cost of my flight"
Pros: "Love the free tv/movies with the United App. That was great!"
Pros: "Chicago to Paris flight. Went relatively smooth. Crew was pleasant. Plane was as comfortable as what you'd expect on a plane. Upgraded to economy plus due to the long flight time and leg room was adequate. Large free movie and TV selection was offered which was a nice surprise and bonus."
Cons: "No free wifi. When are airlines going to get on this?"
Pros: "Great direct flight, served coffee & snack as soon as reached cruising, offered OJ & water later. Even offered second cup of coffee. Flight arrived at the gate 15 min. early, the baggage was at baggage carrosel fast"
Cons: "United made no accommodation for a late-arriving connecting flight. The United schedule required changing terminals and a race to the next gate -- then closed the doors five minutes early even though there were passengers sprinting from the other terminal to make their connection. They knew the connecting flight had been delayed; they should have waited five minutes to let us on. The result was a nine-hour wait in Newark Airport for the next United flight."