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Pros: Our crew on the trip from DC to London was excellent- friendly and efficient. We really enjoyed the whole experience.

Cons: The short trip from London to Vienna felt overcrowded with people lugging heavy suitcases on board. Also the fact that you have to purchase even water was a surprise because we were not aware of such a severe policy by BA. Plus our American credit cards were not accepted by the on board cc machine so we spent 2 hour flight without any refreshments

Cons: Missed our connection because of problem w jetway

Pros: Club Europe- excellent attentive crew, excellent food!

Cons: Nothing! They were the best!

Cons: At BA staff treats you inconsistent

Pros: The bread was fresh and food better than other times

Cons: Crew is always aggressive and unfriendly

Pros: Check in agent extremely helpful and friendly.

Cons: Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible.

Cons: Seats were too close together.

Cons: I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check

Pros: Nothing. They lost the plane so we couldn’t even fly out

Cons: Finding the plane

Pros: Everything

Cons: Nothing

Cons: Flight delay

Cons: Delayed flight ruined it.

Pros: Less hand bags, a lot of people trying to put their hand luggage ans there was no space

Cons: Controll the quantity of packages per person

Pros: Planes were comfortable and well maintained.

Pros: Great crew, decent food, plenty of wine and other drinks, on-time departure and arrival.

Cons: Cramped uncomfortable seating, USB port on seat-back video display does not charge a handheld device battery.

Cons: Better entertainment selection

Cons: Food could have been provided

Pros: Crew were really friendly and very courteous.

Pros: Crew was A+.

Cons: Leg space severely lacking.

Pros: We arrived early. :)

Pros: Crew was great. Seats were comfortable.

Cons: The airline lost both of my luggage suitcases.

Pros: I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform.

Cons: Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices.

Cons: They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet

Pros: Quick boarding, comfortable seating. Great food!

Cons: The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional.

Pros: The crew is nice

Cons: Boarding was horrible.

Pros: Nothing remarkable

Cons: Delta was ordinary

Pros: When i asked for a window seat at the gate, i was provided one in the comfort zone. Very impressed and pleased. However, the remaining two segments were the opposite. Staff at the gate did not assist in any way for the remaining two flights.

Cons: The flight from Bend to Seattle was delayed a couple times and caused us to arrive when our connecting flight was already boarding. Luckily we were able to make the main flight on the trip.

Cons: even though I was in Delta One -- the seats in the reclined position were kind of narrow, arm rests in the way made it difficult to turn over, IF I were trying to sleep. but i loved being in first class -- the only way to go on a long flight :)