The stewardesses not being irritated by customers, but understanding that everyones comfort and requests should be handled with respect and understanding, not showing their obvious annoyance. I observed 2 people being treated rudely. I would never my staff to treat anyone so disrespectfully.
All around pleasant experience. Flight crew were efficient and polite. And the flight was on time.
I was not allowed to board my flight due to a booking error with Kayak which customer service has not responded to me about yet. I had to book another flight at the airport.
The flight attendants were great, the food was also very good. The entertainment in the plane could be improved by including screens to watch shows/ movies.
Boarding confusion, just asked for a cup of water and the crew answers was shocking
Retard cuisant et criard. Inadmissible. Corruption et pratique non recommandable du personnel chargé de faire le Check des billets avant de passer au comptoir d’enregistrement. La dame qui me recevait voulait à tout prix me coller pour se faire d’argent. L’avion devrait faire escale à Douala donc on ne descend pas au sol. Pourquoi me demander où exiger que je devrais avoir un visa sur le Cameroun. C’est inadmissible. J’allais au Tchad et elle sait bien que je n’avais pas non plus besoin de visa compte tenu des accords de réciprocité entre état. J’avais mon visa et pourtant elle insistait. Ce qui était marrant ces collègues étaient complices. J’ai dû hausser le ton et l’insulter proprement. Mon adrénaline a monté. Trop de corrompus et moins de gens intègres dans vos rangs que ce soit à Cotonou et surtout à Accra. A Cotonou à l’agence principale, il vous faut un audit pour le personnel chargé de ventes des billets. Merci de transmettre à Asky
They take your hang luggage and it never arrives to your destination. They don’t follow seating arrangements
You need screens on every seat so passengers can watch movies, documentaries, music or something else to avoid to get bored.
Everything was perfect, Happy to have this great airline that serves all Africa.
The crew were good but I still did not have my luggage till now I keep checking no response
The crew was unfriendly and very rude to name a few (Helina). I felt unsafe due to most of the cabinets were open while on flight. All in all the flight was ok, but the crew needed more training on customer service most of all for international flights.
I have my baggage left either in Jeddah or Addis and undelivered to Abuja
Our first flight was delayed and when we got off that plane, nobody was really helping to direct us to the next gate. It was very frustrating. One staff simply said hurry, which wasn’t helpful. We had to go a long way to get to the next gate. Another issue on the plane itself was the bathrooms were disgusting and filthy and it didn’t seem like anybody was checking on them were cleaning them and it was a long flight. There was urine on the floor and they stunk. Also, the screen in front of my seat did not work, and I tried different headphones and still had no sound. You would think somehow those things are reviewed occasionally for working order.
Good. Crew do seem to be less friendly- management are clearly limiting them or not empowering them as they used to.
The food was terrible and the seating was uncomfortable, but the airline did a great thing letting us board in Abbis Ababa on our connecting flight after our original flight was very delayed.
Delays delays making us miss or next connection to IAD hence having to stay additional 24 hrs in Addis Ababa
The flight is packed and it feels like the space per individual has gotten smaller. Excruciating for a 14hr flight.
Were not told that carryon laggage has to be only 12 kgs but my bag was heavier asked to pay an additional $550.00. I could have upgraded to a bussiness class for that price and no one at the gate to upgrade but able to take money for the extra weight. I felt like this was a setup scam.
Forgotten Suite inside of the top compartment but went back to ask and they didn’t leave at the lost and found place. Also the checking in was so horrible. I had multi city and one of the passenger saint have visa go go go Dubai. The Ethiopian airlines never had information about requirement for US permanent resident so couldn’t go to Dubai. And when coming back to US we were told we can not use our Addis to Washington ticket and they forced us to get new ticket. Very horrible experience.
The flight itself was fine. The exception is that my luggage was destroyed, and I filed a claim that I haven't heard from anyone.
