Pros: "Boarding through two doors made the process faster."
Cons: "A better explanation of the lunch choices would be helpful"
Pros: "Fast checking and good service on board"
Pros: "Good comfort service"
Cons: "Hour and half taking off, many seats were unusable because of a chute malfunction"
Pros: "The crew for Qantas is normally pretty damn good. This trip was no exception."
Cons: "The plane had a mechanical issue. The plane had sat on the ground for over 12 hours according to flightaware. They didn’t try to work on the mechanics issue till about an hour or two before boarding. This delay caused a lot of issues for so many passengers trying to make connecting flights."
Cons: "The plane's interior needed a makeover, as is old"
Cons: "Crew was extremely noisy and not mindful of most of the cabin sleeping. Speaking loudly, joking with one another. Very unprofessional. In some instances woke people up (in economy) and made them put their seat up because someone behind them wanted to eat at 23:20. Not friendly either."
Cons: "The frittata and the spinach was not the best meal, but the rest seemed really good."
Pros: "Staff were attentive. Meals were good. I had an exit row so had good leg room"
Cons: "Dimmer light in toilet as every time someone went in we we subjected to bright toilet light."
Pros: "NOTHING - THE TRIP WAS A NIGHTMARE AND I WILL NEVER TRAVEL WITH QANTAS AGAIN IF I CAN HELP IT. QANTAS WAS ALWAYS MY FIRST CHOICE BUT I WILL GO THE LONG WAY ROUND TO AVOID CREW & CONDITIONS LIKE THAT AGAIN. NO PILLOW,BLANKET OR TOILET PACK AND THEY RAN OUT OF FOOD. I WILL TELL EVERYONE ABOUT THIS!"
Cons: "Dark haired male crew member extremely rude except to two in row I58 & J58 who got 5 beers before departure,Food before everyone else, a gift pack from 1st class given before landing. I was refused extra bottled water. No entertainment the whole flight, Loud buzzing in galley 60H entire trip."
Pros: "Economy seats were surprisingly comfortable . As usual not enough toilets!! The boarding in Jnb was the usual security schlepp but all in all no complaints and I will certainly fly this route and use this carrier again."
Cons: "Not enough toilets on board - peolequeing forever to get a chance,really tough on the parents with children."
Cons: "7 hrs late leaving, with postponements drip fed in 1 hr increments resulting in lots of hanging around and day completely wasted"
Cons: "Did not know that we had to download entertainment app So consequently no inflight entertainment Pack in like sardines"
Pros: "Seat comfort amenities crew"
Cons: "No vegan meal options"
Cons: "In flight wifi and entertainment didnt work"
Pros: "The food choices were lovely, plenty of bathrooms and touch screen entertainment (albeit with an outdated feeling and clunky interface.) The skycam was the best part of the entertainment interface options, giving you an outside view of the plane at all times from a camera at the top of the plane tail. Watching the plane during its descent and landing was very cool."
Cons: "I’ve flown in tight-spaced economy seats before, but the lack of space to even bend over to reach items on the floor was extreme on this plane and unacceptable for a 15+ hour flight. It truly felt like a straightjacket. Serious acrobatics were required to reach items on the floor. The tray table would also fly down on its own, the lever holding it would slide free while I was sleeping. There was no wifi at all, not even for using the qantas apps. My fiancé flew on Virgin the week before and was able to purchase wifi and stay in touch with me for $19 for the duration of the flight. Even my flight earlier this year with Qantas on the Dreamliner lacked usable wifi, but the experience of the Dreamliner plane itself was wonderful. In addition, the usb ports on the end of the armrests weren’t working. I feel it should be part of the safety briefing to point out where the usable power points are, given how vital charged phones are these days for boarding passes, reaching loved ones and entertainment when the wifi isn’t working. I didn’t realize there was a plug for laptops/ block plugs until I asked about the USB ports not working until the last 2 hours of the flight. The location of that was somewhere few would notice or look if not explicitly told. This will be the last time I ever book with Qantas when an a380 model is involved, unless great overhauls and updates are completed. Economy should not lack basic ergonomic comforts and while I’ve spent years touting my love for Qantas, having had wonderful experiences in the past, this one fell far below what I had come to expect from the Qantas name."
Pros: "Food was good. Crew was very accommodating."
Cons: "Very cramped seating. Trouble with iPad service."
Cons: "There was no entertainment on board. There was provision for iPads in the backs of the seat, but none provided. There were drop down TVs but the audio was not working. Had I known in advance that this would be the case, I would have been able to prepare my own device and headphones."
Cons: "Boarding is a gong show. Not very clear signage for premium line so there’s always a ton of people jamming up the queue"
Pros: "Such amazing service and hospitality on our flight from Jozi to Sydney. Old school 747 looking top class. Cabin crew on point. Simply an amazing experience. Best international flight I’ve been on in years."
Cons: "Flight was an hour late leaving. This caused me to miss the connection in Sydney (even though its gate was still shown as open when we arrived. There were a quite a few passengers booked on the connecting flight but Qantas made no attempt to get us on board it and instead re-booked us for the next flight which was scheduled for 2.5 hours later but, in fact, left nearly 3.5 hours later. Breakfast consisted of rubber egg."
Pros: "Smooth boarding Comfortable seat,love the entertainment as I could not sleep. Managed to catch on lots of movies that I have not seen."
Cons: "First stage , food not too crash. Rest fine."
Pros: "Excellent service and helpful staff."
Cons: "Some seats including mine did not recline, looked like the engineering service have missed checking mechanisms."
Cons: "No options for seat choose which totally rubbish don't like deal with Qantas in future"
Pros: "Excellent value for money, great food which is normally a no no for me, Charming and attentive cabin crew service, making a journey enjoyable !"
Pros: "The crew was always courteous, helpful, and patient with everyone. They just seemed to have much better attitudes than I’ve seen with other airlines, at least this crew did. Even the food was good!"
Pros: "Service and flight attendants were great"
Cons: "Breakfast the food was over heated and dry."
Pros: "The staff on board were very kind."
Cons: "Being delayed 3 1/2 hours...but at least now I know the ' friends' I traveled w/aren't the people I though they were. Their American Airlines flight was on time. They arrived at LAX at 6:30 a.m. By the time I landed at 10, they were already home. Without me."
Pros: "Overall ok."
Cons: "Ancient plane in bad need of a refurb."
Pros: "Quality & service."
Pros: "Roomy, boarding was efficient, clean"
Cons: "some crew member favoring, service attitude"
Pros: "On time departing and arriving.Flight attendants pleasant."
Cons: "Nothing...was a great flight"
Pros: "Great flight. Staff very friendly. Good food too!"
Pros: "It was the day before Christmas and all the crew were friendly and happy to be at work (of service) from check in to cabin crew. Just lovely thank you."
Pros: "Crew were good, much better than on the previous flight."
Cons: "Boarding was shambolic and all passengers on a 100% full flight were crowded into a small area near the gate with no clear idea of what was going on and ground staff could not be heard, it actually bordered on becoming dangerous. Full flight Poor maintenance of inflight entertainment system, sound jack ports loose and affects sound quality."
Cons: "Took 2.5 hours to get the first refreshments. While there was some turbulence, when they finally did get the carts rolling there were clearly time management and inventory issues. They recovered and the rest of the trip went smoothly, but not a good way to start a 15 hour flight."
Pros: "Personnel were very pleasant and helpful. Service was great. Plane was clean and organized."
Cons: "Economy seating is cramped, but I was traveling with my adult son so all was good! Night flight was delayed by almost 2 hours, not fun when there's nothing to do and no place to eat/drink in the waiting area."
Pros: "I loved the first meal and the choices all seemed amazing. Staff were friendly during boarding. Seats were really comfortable and good movie and song choices."
Cons: "The second meal, a small noodle box was dry, overcooked, and bland even with the dressing. The crew was not very friendly during the flight (I understand maybe they had a cranky passenger before and it was a long flight but smiling isnt that hard!). Inflight service was inconsistent as one side came down to serve 15minutes after the first side. The headphones looked quite dirty so I used my own. Boarding was quite slow and then takeoff was late but it was nice that the captain explained it."
Pros: "Movie selection was excellent"
Cons: "They missed giving me a chocolate!"
Pros: "The crew were fantastic! Attentive, humorous, efficient and very professional."
Cons: "The plane is well outdated. Cramped seats for a 14 hour flight. Minuscule TV screens. The 747 is a health hazard for flights over 6 hours. Bring on a Dreamliner or an A383 for that flight - PLEASE!!!"
Pros: "I didn't ask for any upgrades, but the ground crew were attentive enough to offer me a direct flight back which was 30 minutes earlier. Everything was perfect. Food, seats, entertainment. Can't complain about anything."
Cons: "Not much of a biggie, but one of the middle aged lady flight attendant was a little rude. Perhaps had a bad passenger before serving me."
Pros: "Entertainment and crew was good"
Cons: "I've flown a lot over the years and been on some long flights but this was beyond bad as far as comfort. When the people in front of us layed their seats down we could not even move and when meals were served the flight attendants had to ask the passengers in front of us to please put their seats up so that they could serve us food. Then when the service was over the people layed their seats right down...they were literally in our laps."
Pros: "Great staff, overall comfortable for a long flight."
Cons: "Our vegetarian meals were bland and repetitive; dinner and breakfast pretty much identical. We received little processed fruit cups both meals, while the others had a nice fresh fruit entree."
Pros: "Great entertainment, food, and beverage service."
Pros: "Again, top quality service and support from all qantas employees. Good was yum also! And the Rv made time go by fast."
Pros: "the staff were exceptional. I was in a bright area trying to sleep. I had my beanie pulled over my eyes. the staff asked if they could suspend a blanket above my head between the two seats to shield the light."
Cons: "nothing, they were wonderful, on both flights."
Cons: "Flight cancelled, not told"
Pros: "The crew, the food"
Pros: "Best price for derect flight. Crew was pleaant , food was ok. Would fly same flight again."
Pros: "Good meals, friendly service. Very comfortable"
Cons: "2 hour delay"