information guide where to go next gate.
Pushed to check in carry on bags when overhead compartments had enough space. Very poor food and staff on Singapore to India flight.
Pros: "The service, foods , sack ,"
Pros: "The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat."
Pros: "I can say all the crew was amazing"
Cons: "They are doing excelent job."
Pros: "crew were very friendly and helpful. flight was one of the best i’ve had"
Cons: "boarding at sydney was very confusing"
Pros: "Seat was comfortable, flight attendants were attentive and the food wasn't bad."
Pros: "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
Cons: "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"
Pros: "Cabin crew was excellent and the premium economy seat was very comfortable and accommodating. The choice of food from the variety menu was also delicious."
Pros: "the boarding, the attention to detail exactly how i remembered Singapore Airlines from many times i travelled."
Cons: "The food was disgraceful, the entertainment, the quality of the movies was poor.."
Pros: "Everything on time and smooth. Great service. Great pillows and. Plenti snacks anytime I want it. Very comfortable seats. Entertainment System fabulous."
Cons: "All good"
Pros: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Cons: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Pros: "Movies selection was great."
Cons: "Food and comfort were not as great as I thought they would be. Not bad, but not worthy of the brand Singapore airlines."
Pros: "The comfort and caring staff"
Cons: "Food serve a bit slow with the no of pax and long queue for the washroom"
Pros: "Espresso coffee, champagne, crew, headphones"
Pros: "So good to get on a flight where I can fit in the seats..."
Cons: "When refreshments were being served they did so in a hurry for some reason and missed passengers including myself. We had to call for an attendant to serve the refreshments who seemed a little annoyed at that."
Pros: "Excellent crew"
Cons: "My seat was very hard"
Pros: "Spacious seats. Lovely food. Wonderful crew. Smooth flight."
Cons: "Interior felt dated given all the awards the SQ has received for its planes and service, but everything was functional. Overlooking the interior, flight was superb. Very happy."
Pros: "Everything SIA stood for, we experienced it, despite the unfortunate delay which the ground crew couldn't have done much about."
Cons: "Unfortunate delay caused by technical issues. I'm just glad we found it on the ground, instead of in the air. But the delay was REALLY long."
Pros: "Staying in a hotel for 24 hours."
Cons: "Not actually making it to Japan."
Pros: "Staff worked very hard and were very helpful."
Cons: "The staff were run off their feet trying to help the families with babies and toddlers. The flight was not pleasant because of the crying and screaming children around us."
Cons: "Expected to have more indian movie choices."
Pros: "wide seats. great service. on time."
Cons: "food was not as good as one would expect."
Cons: "This flight is on an old plane. The entertainment system was dated and the seats didn't recline properly. Food wasn't very good and they offered a very limited selection considering it is a 7-hour flight. Not worth doing Singapore Airlines business class for this leg."
Pros: "New plane"
Cons: "Nothing in particular"
Pros: "friendly staff top Service top Inflight"
Cons: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Pros: "Excellent service & comfort"
Pros: "The attendants are pleasant to the eye, thats about it."
Cons: "I heard so many good things and was left disappointed. The service from staff try to help and be nice but some of them do not care at all, things like too busy to bring a beverage etc was a tad annoying. dont know if i will use them again"
Cons: "I purchased this ticket without realizing that the law stipulated 6-month validity remaining on one's US passport to enter singapore. The Singapore Airways website does not state this anywhere, and it was not until I arrived at the airport that I was informed that I wouldn't be able to check in, but nor could I refund or transfer the ticket. The booker should be obliged, when one enters the passport information upon purchasing the ticket, to make note if the passport expiration time is not valid for the flight. Spent $600+ on the flight, and the customer service person I spoke to from the airport was very abrasive and not interested in helping me figure out an alternative."
Pros: "Food, movies, support, were all wonderful."
Pros: "Had good experience on Bangalore sfo return journey. In particular your ground staff and aboard the flight were so warm and receptive. Only thing is that seating in the economy class could a little more better. Thnx SA"
Pros: "Good service"
Cons: "spicy chicken too spicy!"
Pros: "Attention to detail, good leg room, entertainment options and a brand new plane"
Pros: "On time. Attentive crew."
Cons: "Old TV screen that was difficult to see. Looked like it was from 1990. Limited movie selection."
Pros: "New plane"
Cons: "Food served 40 min after special meals"
Pros: "Flew business class to SE Asia and experienced great service, fast check-in & boarding, terrific seating and amenities, and outstanding meals. Came home well rested."
Pros: "Excellent crew service and entertainment."
Pros: "The staff was very friendly and helpful. I got plenty of meals and they easily accommodated my vegetarian diet!"
Pros: "Onboard Crew was great. I sympathize that they have to rush a service on a 1hr 20min flight with turbulance."
Cons: "I have started taking SQ instead of budget airlines hoping for good service and on time travel. However, both times travelling from SQ from jakarta was delayed. Yesterday, I got home 1.5hrs later than I should have. I have also to pay for additional surcharge due to midnight cab fare. Further, when I wsa travelling to Jakarta - none of the inflight entertainment was working. So it has been disappointing."
Pros: "Seating space was very good. Meals terrific"
Pros: "Leg room in economy is good, even for tall people. Food was actually quite good."
Cons: "Two of our family's seats would not recline, although they were not near an exit row."
Cons: "Same food options as previous flight Not as many movie options as the longer flight"
Pros: "Great food and plenty of movies. Friendly crew"
Pros: "Food was excellent, timely departure and arrival"
Cons: "Crew was not as friendly as I'm used to."
Cons: "I have no complaint"
Pros: "I enjoyed the entertainment, food, boarding was easy, crew gave a warm welcome and was comfortable"
Cons: "I'm good with everything as there was really no down side"
Qantas and Emirates flights were awesome, the timing of dimming lights to encourage sleep was great and the food service and timings were perfect. bathrooms were clean and enough legroom in economy
The trip was on time and the service was excellent.
Pros: "Flight was nice and on time"
Cons: "No toothbrush toothpaste and eyes shades provided"
Pros: "The crew was amazing"
Cons: "Nothing, absolutely loved it"
Pros: "Amazing crew!! Lots of entertainment options. Food decent. Better than on trip from Seattle to Dubai. Check in Bathrooms kept clean on long flight We were encouraged to walk around"
Cons: "Boarding cumbersome We left Dubai late and arrived Seattle late. It was a little g flight already and the extra seat time of the delay was difficult."
Pros: "The crew was very polite and professional."
Cons: "There could be more legroom."
Pros: "Pilot does not waste time chatting. Still too much chatter (interrupting movies) but less than on other airlines."
Cons: "Entertainment system is Windows based and designed by a moron, especially CC behavior. Shows ads (LOTS) before each movie. Pops up window chrome every time you dismiss PA announcements. Very few movies/TVs (even those from the US) have CC."
Pros: "Crew were excellent"
Cons: "The TV was small and poor resolution and brightness. Also no USB power at my seat."
Cons: "I haven’t received my bag yet. It’s been 4 days"
Pros: "Easy check in and comfortable flight. The crew are very helpful."
Cons: "Couldn't get my preferred isle seat or sit with my wife who was in a different row."
Pros: "It was unlike any other flight. It’s a luxury in air. Seating was so comfortable, lots of space to move around. Great perks for a 14 hours trip."
Pros: "I must admit....this is one of the best experiences I have had flying and I fly this route a lot. I was traveling with an Elder who required a wheelchair and every step of the way it was smooth and the crew was attentive."
Pros: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."
Pros: "Leg room is always great!! Also the staff a brilliant!!"
Pros: "Quality airline -new and clean plane with good seats and AV set up"
Cons: "length of flight...."
Pros: "Airbus was comfortable. Entertainment was really great."
Cons: "I wish there was more legroom."
Cons: "The flight attendances were rude. Lot of mosquitoes inside the aircraft. Mosquitoes were every where. The aircraft were dirty and did not clean. under the seat trash, passenger food table was dirty, I had to ask crew member for napkin to clean. I would not recommend any one to take emirates. certainly i would not fly emirates again."
Cons: "I have traveled extensively but I have never seen a staff more rude than Emirates. I had a connecting flight at Dubai Airport and there was 8 hours waiting time. At the gate I was connecting for Islamabad, there was not a single seating arrangement. When I complained about it to emirates desk, the staff was extremely rude. Such arrogance and an attitude that you instantly abhor. In my opinion, these Emirates people are most racist people in the world. The way they treat passengers from developing countries is vile. Even onboard, they treat 'white' passengers much differently than they would for a brown skin. I would never fly Emirates again. I plan to write against them in some leading newspaper for being racist. If people like us stay quiet and injustice and humiliating attitude they have against us, we will continue to suffer. I can pay a higher price for any other airline but I decline to ever fly with Emirates at the expense of my dignity."
Pros: "I liked that all the families were in a separate area on the plane. Food and drinks on offer good, baggage allowance good and the leg room was good."
Cons: "The delay to get on the flight, hard with a toddler."
Pros: "everything was perfect i really enjoy my flight with Emirates i recommend everyone to fly with Emirates best experience ever"
Pros: "The boarding was efficient."
Cons: "There were no vegetarian or vegan food options. The flight was crowded and uncomfortable."
Pros: "Level of entertainment"
Cons: "My companion ‘s screws wasn’t working. The stewardess was advised twice but nothing was done"
Pros: "In every way this was an excellent flight."
Pros: "Very Kind"
Cons: "My seat assignment"
Pros: "Nice ontime flight."
Pros: "Entertainment and drinks."
Cons: "My suitcase wasn't delayed by a day, despite having a 16 hour lay over and came damaged! Noone from emirates is responding to my emails!"
Pros: "Comfortable seat, even in economy class. Very quiet engine noise. Extensive in-flight entertainment. Attentive crew."
Cons: "Boarding experience was cumbersome and overly complicated. After going through the whole security screening process to enter the departures area (I boarded in Singapore), the whole security process is performed again to get to the gate. Why do I and my carry-on luggage need to be checked twice? Once at the gate, all passengers are herded like sheep into an area that has insufficient seats for the number of passengers, so many are left to stand or sit on the floor. If the airline wants to use a plane that carries 500+ passengers, then use a gate that can accommodate that number."
Pros: "Travelled economy and it was very good. Would love to try business class sometime. Staff excellent food very good."
Pros: "The food and service. Toilets are clean"
Cons: "Should watch on how many beer/champagne the steward serving to the customer as we had an old man who is super drunk sitting beside us and keep asking for more. Should also include toothbrush for our overnight flight as we reached Melbourne in the morning."
Pros: "Overall very good"
Cons: "This seemed far different from emirate flights that I'm used to. Over the years their service has decreased but the 1 meal and sub-par snack I got for an 8.5hr flight was poor, likened to a budget airline. This is the second flight recently I've been on that the drinks come so long after the meal you don't even get to enjoy your cola with the meal. The first food cart should have colas if there won't be another cart to come along until 30+ minutes later. I also expected Emirates to provide an eye patch, an 8 hr+ flight in the night time hours in worthy of an eyepatch. Budget airlines do not provide this, but I expected Emirates to. Lastly, I don't think it's necessary to hand out a menu indicating there is something to look forward to when the food is of quite poor standards for Emirates, standard for all other airlines. Maybe the Durban to Dubai route stocks he flights with less experienced crew, this is the impression I got; a much less refined group of people on the plane."
Cons: "I did not get the seats I selected when booking"
Pros: "Great service all round and lovely staff on board! A delight to fly."
Pros: "The crew was great in everything that they did."
Pros: "Everything else was good besides the below content."
Cons: "The customer service. After the meals came I pressed my button for assistance and was not attended to at all, there was over an hr before our flight was due to land. I didn't want to move from my seat as the person beside looked busy at work and I didn't know where I would go because I couldn't see any flight attendants anywhere."
Pros: "Flying on Emirates is a treat. The food is delicious, the staff is friendly and professional, and a long journey becomes a pleasant adventure."
Pros: "It was a great experience...nicest airline I've ever flown. The cabin crew was attentive and accommodating and being a vegetarian I found they had many options for my dietary requirements."
Pros: "The best"
Pros: "Upgraded to Business Class. On a A380 its really significant."
Cons: "The crew was abit too talkative during non-service."
Pros: "Very comfortable flight. Had a few hours sleep also. Very happy."
Pros: "Great service, comfortable seats, and great entertainment ..the food isnt too bad depending if ur not a picky eater, but overall its the best"
Cons: "We fid not enjoy the close proximity of several screaming children who insisted in screaming at all hoyrs, making sleep impossible. What was concerning was the reluctance of the staff to intervene. Most disappointing as we did not have any sleep at all overnight."
Pros: "I. Had bulk head seat 45g, the seat was stuck and could not recline ,the tv was stuck too so could not watch anything was boating and it was not comfortable at all"
Pros: "Service was great, choices for each meal were plentiful, flight was smooth..pilot alerted you when slight turbulence would occur"
Cons: "Wish the first class pods weren't only for first class"
Pros: "Loved the space and comfort and friendly crew"
Cons: "I travel overseas 1 to 2 times per annum. I've always chosen flights based on economical costs only, and most times disappointed by the level of service, quality and overall feel. This time recently, I chose Emirates airline and was impressed by their overall offering. I'm now converted and will fly Emirates ALWAYS!!"
Pros: "The spacious seats and the in-flight service"
Pros: "The extra seating space - made the long journey A bit more bearable and relaxing."
Pros: "I like the food"
Cons: "I don't like the rule of luggage"
The best, Qatar Airways is incompatible
It's getting to the point in life that a flight in coach in those little seats for 9 to 15 hours is just too cramped. This was a packed flight with nearly every center seat taken. Good for Qatar airlines, which is a terrific airline, but its tough to ride in those little seats on long-haul flights
Qatar is undoubtedly the best airline in the world. Very impressed with their all around service and customer care.
The airport staff of Qatar airlines was UNFRIENDLY and UNHELPFUL. They all acted like we were bothering them. They gave no help in moving from one station to another. In general they gave an extremely bad first impression of Qatar airlines!!
Cons: "Crew on flight back to philly not as helpful"
Pros: "I would have appreciated that with ALL required paperwork, my stay at check in point would have lasted a little less than two hours I spent standing and waiting for a feedback."
Cons: "Updating clients and offering a seat if it’s a long wait could have improved the situation. It is on reception that the business gets its impression. Thanks."
Pros: "Everything great!"
Pros: "All great experience!!!"
Pros: "Crew was great. They made up for mistakes in a positive and amenable way."
Cons: "Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing."
Pros: "The crew was very attentive and professional"
Cons: "Food wasn't great"
Pros: "Crew is amazing"
Cons: "The Entertainment screen wasn’t working"
Pros: "Great crew and food. Nice economy class."
Pros: "I got a very good seat."
Cons: "Qatar in Belgrade didn't tell me about alchocol bottle I bought in the Duty Free and that i could not go with it all the way to melbourne even bag was sealed and receipt was visible. I lost $ buying, because custom in Doha had to take bottle. Its not right. Qatar custom could see in Belgrade and didn't tell me and the same in the Duty Free shop."
Pros: "Nice crew, 1 hr free WiFi"
Cons: "Significant delay on jetway, temps uncomfortable,"
Pros: "Awesome leg room in economy. Helpful staff."
Cons: "Main courses weren’t all the great."
Pros: "Nothing special"
Cons: "I found my seat a bit uncomfortable for this leg of the jurney"
Pros: "The service of the cabin was great!"
Cons: "The food was not of the quality I would have expected from the expectation created by the airlines marketing. We boarded close to a full hour later than scheduled and the boarding process was very slow."
Cons: "Had an 11hr delay overall, 3.5hrs sitting on the tarmac only to be told to disembark for dinner at the airport. Then told that we won't be getting on until 7am the next day, but only really started boarding at 8:30am. By the time we were told about the reschedule to the next morning, it was too late to get a hotel room (too far away) and was told that I could use a 'Quiet Lounge' at the airport (which wasn't quiet). While waiting to board at 7am the next day, ground staff told us that they had to change the plane so there would be a further delay. On boarding, we discovered that it was the SAME PLANE."
Cons: "Did not make this flight."
Pros: "Food was excellent. Service was excellent."
Cons: "Entertainment was limited."
Pros: "decent leg room. the staff was accommodating"
Cons: "the brea was har. some of the food was overheated thus making it hard to eat"
Cons: "Too many security screenings including the airline’s itself.!!!"
Pros: "Fantastic service, very friendly staff who are always happy to help"
Cons: "Should have internet free of charge in flight"
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "The change of my flight schedule for the entire journey was done without giving me any options (departure flights from origin and return). It would have caused me inconvenience if the change of time does not allow me to adjust my plans."
Pros: "Great flight. Everything was good. The only very small issue is hey offer WiFi but even if you pay the allocation of data make you feel like you living in the 1990. 10 meg free and 300 meg for a whole flight is a complete joke, especially for USD 30. They could manage protocols but give a reasonable service."
Pros: "Qatar is a reliable airline."
Cons: "No matter how many times I have traveled with Qatar (5 international flights in the last year); I still do not receive any benefits such a priority boarding or upgrades."
Pros: "The service from check-in till landing was on the ball and superb. They were friendly and eager to assist with everything. They have the latest movies and shows to watch on their in-flight entertainment."
Pros: "great crew and food."
Cons: "being charged excess baggage when one suitcase weigh under weight. Having to wait at the terminal for a hour and a half because of bad weather -- not the pilot's fault"
Pros: "The plane from Johannesburg to Doha was Fine but not as wonderful and comfortable As flight from Doha to Chicago"
Cons: "They lost my bag and that’s disappointing considering I have my bank account details in that bag. Very disappointed by this"
Pros: "The flight got delayed for 4.5 hours. We didnt receive any call, sms or email informing us about the delay. We went to the airport for checkin only to discover that it was delayed! No justification or any reason were given to us. We are travelling with a baby. We had to get a taxi to return to our home and return back to the airport after 4.5 hours. Called qatar airways and send them a xomplaint email. No one cared to answer. The worst flight ever. Will never go with qatar airways anymore"
Cons: "Delayed for 4.5 hours. Extremely bad customer service"
Pros: "I was actually impressed with the entertainment selection :)"
Cons: "The economy seats are just unfortunately not a place you can get comfortable enough to sleep. On 14 hour flights one hopes to sleep."
Pros: "Food and entertainment"
Cons: "Hard cushioning and narrow seats on the 787"
Pros: "-Cleanliness -on time arrival"
Cons: "-Cramped seats I have flown long haul to Melbourne on Cathay and Emirates and Qatar airways economy seats were excruciating to sit in."
Pros: "Good in-flight service"
Cons: "Cramped seats"
Pros: "In general the crew was very nice."
Cons: "The dreamliner is a little tight in relation to the B777. The Kosher meals very all the same for breakfast lunch and snack"
Cons: "1. rude staff - i stood in Jburg at the counter for 13 minutes (i checked my clock) while 8 staff ladies spoke among themselves in a myriad of languages. FINALLY one lady asked if i had been helped! I said no and she was clearly less than thrilled to be the one to help with my question. i literally just wanted to ask if my seat assignment was a window, middle or aisle, but it was like i was the bane of her existence and i interrupted their social hour. On my outbound flight (ORD to DOH) I also watched three staff members be beyond rude to guest after guest at the check in counter regarding baggage when they came forward to "re check-in" which was a new requirement for most people. There was a lot of general confusion on behalf of the consumers and the staff was NOT the least bit patient or helpful in explaining what they needed from us or why this flight had different procedures than normal. I still don't know why they were so fussy about baggage and made everyone re check in at the gate in fact. And they didnt do it to my baggage so i have no idea why they were so rude to some and completely left others alone. (didn't seem to have to do with size, carrying of electronics, i don't know?) 2. the physical flight - you changed my original flight time to something that was REALLY close for my connection from DOH to CDG, so you instead bumped me to a later flight without consulting me. it would have caused me to miss a connection flight I booked separately through EasyJet from Pairs to my home airport BIQ. I had to figure that out on my own. RUSH through Doha to make my 35 min connection and barely was allowed to board my onward Paris flight by the Qatar gate staff which was only cutting it close as a result of YOUR changes! Yet i was treated like i was somehow "late" and wouldn't be able to board ??? Again incredibly rude staff. Subsequently you lost my luggage because the connection was too tight. i landed on Friday and it didn't catch up to me until Tuesday. Not one person has said sorry or offered any restitution. And this is honestly what upsets me the most. I doubt anyone even reads this. pathetic. I work for a travel club and since Monday (so in 4 days) I have actively reached out to 4 clients to cancel and re-booked their Qatar airways flight to another carrier to get them to Johannesburg. They will be doing the same safari experience I did, but I will NOT recommend and book my clients on Qatar after my experience."
Cons: "You canceled our flight in the last minute. we were starting our holidays and missed one day included the booking reservation. We didn't get any refund regarding this issue. On the other hand, i booked my special meal and never received it."
Pros: "Everything was excellent as I have come to expect. The business class seat was not one of those new diagonal ones, but made a full width flat bed, so I could sleep for a few hours. Food and service excellent."
Pros: "The flight was on time, not full and the crew and the entertainment was excellent. Very happy with the experience of flying on Qatar Airways from Johannesburg to Miami."
Cons: "Everything was well, the food was good not great (even for airplane food) and the only other issue is it seemed like trash from our drinks and food services was picked up for quite a while or until we brought it to the flight attendants ourselves."
Pros: "landed safely"
Cons: "Had to claim bags at Doha and go through multiple security screenings to board connecting flight. At one point all the security was not functioning and we were packed up in lines. Barely had time to stop at the restroom before final security check where it was all so disorganized. After that check we were told that if we left we had to go through security again. Would have been nice to know that upfront. It was a madhouse going through that final security check and my husband's wallet was lost for a bit. No one really tried to help and we were told to move aside. Finally someone saw that it had fallen beside one of the counters. It was all horrible. Because of all this our 5 hour layover was a hassle with no time for food, etc. The whole airport experience was confusing and badly handled."
Pros: "Excellent in every way. Clearly a top tier airlines. I will choose Qatar Airlines at every opportunity."
Cons: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
Pros: "I enjoyed the staff"
Cons: "The screens were old school and I HS a hard time getting it to work Also the sleep mask I received had sticky stuff all over it when I opened the package."
Pros: "Excellent Cabin Crews, Flights on time"
Cons: "Food is mediocre at best, comfort on 787 is terrible."
Cons: "Because of poor connection, arrived for flight 15 min. before departure. Gate agent wouldn't allow us to board and wouldn't help us rebook. Offered no help."
Pros: "Seat space. Stevice. Terminal."
Cons: "Attendant was rude and never really finished service, never remembered any requests and consistently skipped guests when providing food or drink service, cabin kept oscillating between either too hot or too cold."
Cons: "We took off in a terrible storm with lightning striking all around the plane. Very rough, lightning which scared the hell out of both me and my wife."
Pros: "Boarding through two doors made the process faster."
Cons: "A better explanation of the lunch choices would be helpful"
Pros: "Fast checking and good service on board"
Pros: "Good comfort service"
Cons: "Hour and half taking off, many seats were unusable because of a chute malfunction"
Pros: "The crew for Qantas is normally pretty damn good. This trip was no exception."
Cons: "The plane had a mechanical issue. The plane had sat on the ground for over 12 hours according to flightaware. They didn’t try to work on the mechanics issue till about an hour or two before boarding. This delay caused a lot of issues for so many passengers trying to make connecting flights."
Pros: "The staff are always so friendly, and even though we had to return to the airport due to a plane fault, the airline handled things very well. Loved free wifi"
Cons: "Qantas’ fleet is a bit sad and aged and needs to be a little bit more modern. I don’t think I’d chose to fly qantas if I had the choice... boarding is weird, almost half the plane has “priority” boarding and they board everyone together so there’s honestly no perk to being a premium airline member"
Cons: "The plane's interior needed a makeover, as is old"
Cons: "Crew was extremely noisy and not mindful of most of the cabin sleeping. Speaking loudly, joking with one another. Very unprofessional. In some instances woke people up (in economy) and made them put their seat up because someone behind them wanted to eat at 23:20. Not friendly either."
Cons: "Arrival at Terminal 3 at Perth Airport was a real disappointment. It took more than an hour to get through passport control and customs. Woefully understaffed and exhausting after flying from Heathrow and arriving at 11.45pm. Makes me think twice about flying qantas into Perth"
Pros: "Staff were attentive. Meals were good. I had an exit row so had good leg room"
Cons: "Dimmer light in toilet as every time someone went in we we subjected to bright toilet light."
Pros: "NOTHING - THE TRIP WAS A NIGHTMARE AND I WILL NEVER TRAVEL WITH QANTAS AGAIN IF I CAN HELP IT. QANTAS WAS ALWAYS MY FIRST CHOICE BUT I WILL GO THE LONG WAY ROUND TO AVOID CREW & CONDITIONS LIKE THAT AGAIN. NO PILLOW,BLANKET OR TOILET PACK AND THEY RAN OUT OF FOOD. I WILL TELL EVERYONE ABOUT THIS!"
Cons: "Dark haired male crew member extremely rude except to two in row I58 & J58 who got 5 beers before departure,Food before everyone else, a gift pack from 1st class given before landing. I was refused extra bottled water. No entertainment the whole flight, Loud buzzing in galley 60H entire trip."
Pros: "Great food, great service!"
Pros: "Economy seats were surprisingly comfortable . As usual not enough toilets!! The boarding in Jnb was the usual security schlepp but all in all no complaints and I will certainly fly this route and use this carrier again."
Cons: "Not enough toilets on board - peolequeing forever to get a chance,really tough on the parents with children."
Cons: "7 hrs late leaving, with postponements drip fed in 1 hr increments resulting in lots of hanging around and day completely wasted"
Cons: "Did not know that we had to download entertainment app So consequently no inflight entertainment Pack in like sardines"
Pros: "Seat comfort amenities crew"
Cons: "No vegan meal options"
Cons: "In flight wifi and entertainment didnt work"
Pros: "Food was good. Crew was very accommodating."
Cons: "Very cramped seating. Trouble with iPad service."
Cons: "There was no entertainment on board. There was provision for iPads in the backs of the seat, but none provided. There were drop down TVs but the audio was not working. Had I known in advance that this would be the case, I would have been able to prepare my own device and headphones."
Cons: "Boarding is a gong show. Not very clear signage for premium line so there’s always a ton of people jamming up the queue"
Pros: "Such amazing service and hospitality on our flight from Jozi to Sydney. Old school 747 looking top class. Cabin crew on point. Simply an amazing experience. Best international flight I’ve been on in years."
Cons: "Flight was an hour late leaving. This caused me to miss the connection in Sydney (even though its gate was still shown as open when we arrived. There were a quite a few passengers booked on the connecting flight but Qantas made no attempt to get us on board it and instead re-booked us for the next flight which was scheduled for 2.5 hours later but, in fact, left nearly 3.5 hours later. Breakfast consisted of rubber egg."
Pros: "Smooth boarding Comfortable seat,love the entertainment as I could not sleep. Managed to catch on lots of movies that I have not seen."
Cons: "First stage , food not too crash. Rest fine."
Pros: "Excellent service and helpful staff."
Cons: "Some seats including mine did not recline, looked like the engineering service have missed checking mechanisms."
Pros: "Excellent value for money, great food which is normally a no no for me, Charming and attentive cabin crew service, making a journey enjoyable !"
Pros: "Service and flight attendants were great"
Cons: "Breakfast the food was over heated and dry."
Pros: "The staff on board were very kind."
Cons: "Being delayed 3 1/2 hours...but at least now I know the ' friends' I traveled w/aren't the people I though they were. Their American Airlines flight was on time. They arrived at LAX at 6:30 a.m. By the time I landed at 10, they were already home. Without me."
Pros: "Overall ok."
Cons: "Ancient plane in bad need of a refurb."
Pros: "Quality & service."
Pros: "Roomy, boarding was efficient, clean"
Cons: "some crew member favoring, service attitude"
Pros: "On time departing and arriving.Flight attendants pleasant."
Cons: "Nothing...was a great flight"
Pros: "Great flight. Staff very friendly. Good food too!"
Pros: "It was the day before Christmas and all the crew were friendly and happy to be at work (of service) from check in to cabin crew. Just lovely thank you."
Pros: "Crew were good, much better than on the previous flight."
Cons: "Boarding was shambolic and all passengers on a 100% full flight were crowded into a small area near the gate with no clear idea of what was going on and ground staff could not be heard, it actually bordered on becoming dangerous. Full flight Poor maintenance of inflight entertainment system, sound jack ports loose and affects sound quality."
Cons: "Took 2.5 hours to get the first refreshments. While there was some turbulence, when they finally did get the carts rolling there were clearly time management and inventory issues. They recovered and the rest of the trip went smoothly, but not a good way to start a 15 hour flight."
Pros: "Personnel were very pleasant and helpful. Service was great. Plane was clean and organized."
Cons: "Economy seating is cramped, but I was traveling with my adult son so all was good! Night flight was delayed by almost 2 hours, not fun when there's nothing to do and no place to eat/drink in the waiting area."
Pros: "I loved the first meal and the choices all seemed amazing. Staff were friendly during boarding. Seats were really comfortable and good movie and song choices."
Cons: "The second meal, a small noodle box was dry, overcooked, and bland even with the dressing. The crew was not very friendly during the flight (I understand maybe they had a cranky passenger before and it was a long flight but smiling isnt that hard!). Inflight service was inconsistent as one side came down to serve 15minutes after the first side. The headphones looked quite dirty so I used my own. Boarding was quite slow and then takeoff was late but it was nice that the captain explained it."
Pros: "Boarding was easy. Crew is great and helpful!"
Cons: "Delay was long. Instructions on re-booking was dodgy. Luggage took for ever to come up and it caused alot of anxiety for many people. Some customers got "Express Passes" due to tight connections and some didn't. General confusion among Quantas' ground staff."
Pros: "Movie selection was excellent"
Cons: "They missed giving me a chocolate!"
Pros: "The crew were fantastic! Attentive, humorous, efficient and very professional."
Cons: "The plane is well outdated. Cramped seats for a 14 hour flight. Minuscule TV screens. The 747 is a health hazard for flights over 6 hours. Bring on a Dreamliner or an A383 for that flight - PLEASE!!!"
Pros: "I didn't ask for any upgrades, but the ground crew were attentive enough to offer me a direct flight back which was 30 minutes earlier. Everything was perfect. Food, seats, entertainment. Can't complain about anything."
Cons: "Not much of a biggie, but one of the middle aged lady flight attendant was a little rude. Perhaps had a bad passenger before serving me."
Pros: "Entertainment and crew was good"
Cons: "I've flown a lot over the years and been on some long flights but this was beyond bad as far as comfort. When the people in front of us layed their seats down we could not even move and when meals were served the flight attendants had to ask the passengers in front of us to please put their seats up so that they could serve us food. Then when the service was over the people layed their seats right down...they were literally in our laps."
Pros: "Great staff, overall comfortable for a long flight."
Cons: "Our vegetarian meals were bland and repetitive; dinner and breakfast pretty much identical. We received little processed fruit cups both meals, while the others had a nice fresh fruit entree."
Pros: "Great entertainment, food, and beverage service."
Pros: "Again, top quality service and support from all qantas employees. Good was yum also! And the Rv made time go by fast."
Pros: "the staff were exceptional. I was in a bright area trying to sleep. I had my beanie pulled over my eyes. the staff asked if they could suspend a blanket above my head between the two seats to shield the light."
Cons: "nothing, they were wonderful, on both flights."
Cons: "Flight cancelled, not told"
Pros: "The crew, the food"
Pros: "Best price for derect flight. Crew was pleaant , food was ok. Would fly same flight again."
Pros: "Good meals, friendly service. Very comfortable"
Cons: "2 hour delay"
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
Great flight Will go again!
Pros: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Cons: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Pros: "Loved the smooth ride."
Cons: "Bathroom was pretty nasty"
Pros: "The crews were pretty great!"
Cons: "The regulating of the temperature."
Pros: "Food was great, enjoyed watching videos, staff very profession and friendly."
Cons: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Pros: "The crew were excellent and seats were comfy."
Cons: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Cons: "Everything was good"
Pros: "The crew was amazing, flight on schedule and good entertainment."
Cons: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Pros: "The crew and the timing were ok"
Cons: "The seats were uncomfortable"
Cons: "Fix the damn KIOSKS at Vienna!"
Cons: "Not being 1 hour late"
Pros: "Slow service."
Cons: "Better communication!"
Cons: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Pros: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Cons: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Pros: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Pros: "The crew were really helpful with people who had tight connections because of the delayed flight"
Cons: "I wish they had WiFi"
Pros: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"
Pros: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Cons: "No downsides at all"
Pros: "Best airline in the business quick efficient and outstanding service What else can you say"
Cons: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Pros: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Cons: "There were several flight delays and gates were changes a few times."
Cons: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Cons: "Our lougage did not arrive"
Pros: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Cons: "Boarding was chaotic and congested with not much information or order."
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pros: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Cons: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Pros: "Arrived early!"
Cons: "Boarding seemed disorganized."
Cons: "Flight departed 35 minutes late"
Pros: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Pros: "Friendly in-flight personell"
Cons: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Cons: "infotainment was down. Lost my luggage the flight was delayed"
Pros: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Cons: "there was no lounge close to our departure gate"
Pros: "Cabin crew were very professional."
Cons: "Aircraft returned to gate due to fault and was delayed for 45 min."
Pros: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Pros: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Cons: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Pros: "The supplied pack of toothpaste/toothbrush"
Pros: "Short-hop flight, fit for purpose."
Pros: "Crew was very helpful.food"
Cons: "Food was not upto the mark."
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Pros: "The crew were pleasant"
Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Cons: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Pros: "No chargers or tv on planes"
Cons: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."