For the price of Premium Select (Premium Economy), the food and service were terrible. Delta was a relatively good airline, but they have cut corners by doing things like serving economy food in Premium. Also, the cabin crew needs to take a few flights on Singapore Airlines to learn the basics of customer service.
There were no employees checking baggage until 4:30am despite there being several 6am flights. There were people truly worried as I was that I would miss my flight. They should’ve had employees working earlier to accommodate to their schedules.
Even tho we paid to have seat next to each other we had to give them up, and my husband who just had major surgery on his hand was given an isle seat which was part of the reason we PAID to have seats next to each other and him in a middle seat
Pros: "One flight attendant was adamant about a passenger across from me, covering his nose AND mouth during the flight and constantly checked to make sure he was following the rules."
Cons: "The safety instructions portion of the flight was not thorough. They just held up the large card and stood there. No true demonstration which was important to me as I was sitting in the emergency exit row."
Pros: "Boarding process need to be improved. Seat assignment is horrible"
Pros: "Crew was helpful, friendly and offered great service."
Cons: "I felt everything was pretty much fine. I thought that some of the Captain's announcements were hard to hear, but it's just a minor issue."
Pros: "Crew was nice the flight was smooth and comfortable seats."
Pros: "The entire flight was excellent, on time, great friendly crew, edible food, movies and options were great, perfect in every way. It was a little chaotic at flight loading on extra security, but I assume it could have something to do with it being on 9/11 and it was ultimately bound for NYC."
Cons: "I honestly cannot think of anything."
Cons: "Food service Leg room"
Pros: "You're kidding!!!"
Cons: "Seating 3 across. the passenger on the isle seat got served and the other passenger and myself were ignored. NO SERVICE!"
Cons: "Left A bag behind in NY"
Pros: "Nice crew. Stable flight."
Cons: "No gluten free snack options."
Pros: "Good entertainment options."
Cons: "Only water and coffee available. Flight had been delayed over an hour."
Pros: "Happy to be home"
Cons: "Allow more time for check in"
Pros: "Every seat had an entertainment screen, with a variety games, movies, or flight information available."
Cons: "The flight arrived 20 minutes early (win), but we then proceeded to have to wait about 15 minutes to pull into the gate because the previous plane handing left yet."
Pros: "Great crew. Seat was not too bad."
Pros: "36 minute flight.."
Cons: "Not really much you can do"
Cons: "Didn’t make the flight due to delay and late arrival! No help getting seats on a later flight or next morning."
Pros: "Delta personnel at DTW knew they were overwhelmed and did everything they could to mitigate the problems."
Cons: "Delta should have had more than 3 staff on to check in 300 people."
Pros: "No problems"
Cons: "Takes so long to board plane"
Pros: "Nice crew"
Cons: "Late flight due to ground hold EWR. Two screaming kids immediately behind me."
Pros: "Quick boarding, great seats and everything went on schedule."
Pros: "17 minutes late, arrived 5 minutes early. Crew Friendly. If you agree ALL airlines screw you ( and they do) Delta is about as good as you can get."
Cons: "The plane was hot"
Pros: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Cons: "No complaints"
Cons: "If we're going to be early, have a gate ready."
Pros: "Good i like i could watch movies from my phone"
Cons: "Not sure"
Cons: "Seemed like most everyone is now on Group 1, so boarding was very chaotic and slow."
Pros: "Got upgraded to comfort class it was comfy"
Pros: "And arrived early, too.☺"
Pros: "Wow! One of the passengers on the plane looked exactly like Anne Coulter!!!"
Pros: "The pretzels"
Cons: "Our return flight had no TV screens :-( And no blankets ...was freezing as we got closer to nyc"
Pros: "Got exit seats with extra leg room at no charge . Flight was quick and crew was very accomadating and friendly. Very good at providing updates and delays"
Cons: "Terrible boarding process. I booked the tickets months ago, but didn't have seats until the last minute. They didn't even put my wife and I together, but sandwiched 2 people between us. Boneheads."
Pros: "Polite crew, clean plane, smooth reservation and seat selection process"
Pros: "Friendliness, spirit, organization of crew."
Cons: "The obvious- no leg room, no food"
Pros: "I had a window seat"
Cons: "bumpy flight"
Pros: "LGA caused massive delays due to construction."
Cons: "Nice airplane with good seats and legroom"
Cons: "everything 1st of all i didnt like the fact that the stuff could act so unprofessional and very disrespectful and not knowing what type of info to give that made me lose my flight and at the end they all told me they couldnt help me to get my flight or anything not even try.."
Cons: "The poorly staffed bag check at BTV was maddening. We waited in line for what felt like 15 or more minutes. Boarding was also badly managed and took 20 minutes or so. There was no jetway so passengers had to walk a distance to the plane. The attendants all seemed to be having a bad morning. Not terribly friendly."
Cons: "Super delayed. Sat on runway for 2.5 hours"
Cons: "Seats were moved and I didn't sit with my traveling companion"
Cons: "Rough flight and landing."
Cons: "Repeat the message from above.."
Pros: "We upgraded our seats to Delta Comfort, at a cost of round $90 per flight. It was well worth it!"
Pros: "Pilot has very smooth landing. Crew were nice"
Long delay, minimal crew engagement but comfy plane.
Muy buen servicio al cliente
Great flight Will go again!
Cons: "Very nice crew and great food"
Cons: "Nothing. Flight was amazing"
Pros: "Nice crew, good food."
Cons: "Both bathroom were not working in business class area."
Pros: "Usual faultless KLM experience"
Cons: "Boarding was crazy. Could not everyone in the gate area."
Pros: "Flight and the crew!"
Cons: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Pros: "Flight arrived on time"
Cons: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Pros: "The crew was amazing, flight on schedule and good entertainment."
Cons: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Pros: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Cons: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"
Pros: "Friendly crew"
Cons: "Can’t think of anything"
Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"
Cons: "They left my bag off the plane. Ridiculous."
Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Cons: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"
Pros: "Crew was nice and efficient"
Cons: "Economy seats don’t recline enough."
Cons: "Turn the lights on early making it hard to sleep"
Pros: "Best airline in the business quick efficient and outstanding service What else can you say"
Cons: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Cons: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Cons: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pros: "Crew was very friendly. Nice that wine was served without charge."
Cons: "Announcements from the cockpit were hard to hear. Food has been better in past."
Pros: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Cons: "Not happy to pay extra money for my case"
Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Pros: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Cons: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Pros: "Food was just fine, movie selection very good"
Cons: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Pros: "Very friendly staff"
Pros: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Cons: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Pros: "The supplied pack of toothpaste/toothbrush"
Cons: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Cons: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Cons: "old plane, tight and uncomfortable"
Cons: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Pros: "Eveything is well arranged"
Pros: "Airline staff good and professional"
Cons: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Cons: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Pros: "The cabin crew, the flight and communication and the cleanliness of the plane."
Cons: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Pros: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Cons: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Pros: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Cons: "Nothing. This is filler text to meet the min. characters."
Pros: "Friendliest economy class service I've ever encountered."
Pros: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Cons: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Pros: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Cons: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Pros: "Crew and food"
Luggage got lost, need more staff not sure why we checked in over 1.5 hours before flight boarding .
On time departure early arrival.
I like/can appreciate the staff ON SITE (airports and in the sky ) are there to help you and try to make it less stressful, they do a wonderful job at it! It's when there are unforeseen issues, or problems that occur that directly affect the passengers and their flight(or flights if the issue originated on their first flight and they have a connecting) then that's where there seem to have issues. The airline does not communicate andfl readily update passengers waiting in the airport, only if you're looking at the app or departure screens would you be aware if it keeps getting pushed another 10 mins, another 10 mins and so on until it's 2 hours delayed. If the first delay of the day for that route was due to a technical issue with the plane and that then is going to cause the rest of the days flights on that route to be delayed until the plane is fixed then shouldn't a different plane be used in the meantime so it doesn't affect the rest of the days flights?!? And they also need better work in terms of baggage claim, my app said it had arrived, I had one bag, got off and immediately went to baggage claim and it had multiple flights listed on it (most of my flight was connecting but there was a few staying here in dc too), and no luggage came in for any of the flights listed for at least a half hour and when they would it would only be 5 bags at a time. After an hour of waiting Syracuse disappeared off the screen and I still didn't have a bag. I went to the counter and it was there just stuck in line with the castaway bags. Just little things done that made a long day even longer
Very friendly crew, but again had separated seats and had to swap.
The crew was great. We were in first class in 2D and 2F. The man in front of us coughed continually with a very deep cough. We were very concerned that he may have been infected and we plan to be tested for Covid-19. As a Condition of flying we support airlines requiring proof of vaccination or a negative test within the past 72 hours. Otherwise airlines may find a segment of the population refusing to fly.
Cons: "Getting all my luggage. Allowing my wife and I to sit together"
Cons: "If the security doesn’t humiliate the people"
Cons: "AA needs to standardize their WiFi. Sometimes it is boingo, GoGo, or Panasonic or something other. Each has a different way of logging in. It is way too complicated. Sometimes you can watch on the iPad in a browser, other times you need a flash player or the AA app. Have a common way of at least accessing the internet, otherwise it can take 10 minutes to log in if switching from a GoGo yo Panasonic service. It is just too difficult and buggy. I am glad I don’t actually pay for the internet."
Pros: "Attendant was fun."
Cons: "Truth is they practice in like cattle. I ended up sitting next to a ginormous woman. It was a very uncomfortable flight from DC to Charleston. Come on American you're better than that quit using such small planes!"
Pros: "The crew was friendly"
Cons: "I paid extra to pick seats for my fiance and I and when we arrived at the gate, they had changed my seat without any advance notification"
Pros: "Plenty of drink passes."
Cons: "The staff was rude. Over heard gossiping about other travelers. At end of flight overhead announcement that our section of airplane using wrong bathrooms. It was rudely stated. Should have directed this instruction earlier in the flight. Very rude"
Pros: "Flight was fast and professional."
Cons: "No reason to delay a 55 minute flight to make it over 4 hours just for rain. Absolutely ridiculous and I will be calling and complaining to be compensated for my time."
Pros: "Crew was great! Flight was smooth and on time!"
Cons: "Air conditioning!!!"
Pros: "Nice quick flight."
Cons: "Plane was really small. So we’re the seats."
Cons: "This was a terrible flight. Had a connection that was delayed several times and eventually cancelled without explanation. I was traveling for my best friend's wedding and they did not work with me to try to get me on the next flight. I had to book another flight from another airline."
Pros: "American airlines bad service"
Cons: "Better Customers service"
Cons: "Nothing you could do, it was a maintenance issue."
Cons: "More space for carry on luggage"
Pros: "Best leg room last leg."
Cons: "Nothing specific."
Cons: "The legroom on AA's new planes is atrocious."
Pros: "Everything went smoothly. The flight landed early."
Cons: "Seat back in economy was uncomfortable for a shorter person. The head rest pushed my head so far forward that my back and neck were curved so much it caused upper back pain."
Pros: "Not a challenging process from beginning to end."
Cons: "Aircraft seating was terrible! Seats were way too close together. Seats were uncomfortable. Couldn’t even get an entire soda from the attendant. Made me remember why I dislike flying."
Pros: "Nothing. Just the pilot"
Cons: "Everything. Bad communication. 1 h delay. Then 3 hs in the plane. We ran out of gas. 2 more hours taxiing Never seen something similar. I really hope my mileage refund."
Pros: "Flt on time & comfortable. Crew outstanding!!"
Pros: "On time departure and arrival."
Cons: "Boarding lounge and plane were hot. No gluten-free options for snacks. At least I’d had a long layover where I could get a decent meal."
Pros: "Trip duration, coordination of the crew"
Cons: "The food. They need to bring back complete meal for the customer. Enough with chips and soda."
Pros: "everything but the cabin temperature. it was very hot and uncomfortable."
Cons: "Too warm in the cabin."
Pros: "Largely unremarkable flight out of LIM."
Cons: "B767-300 used for LIM-MIA was exceptionally old with overhead monitors for inflight entertainment. Headphones not given until 20+ minutes into the only movie (the rest of the programming was stupid TV shows/profiles)."
Cons: "So. Many. Screaming. Children."
Pros: "On time flight, as comfortable as can be hoped for."
Cons: "This flight was on time, but Dallas to Huntsville is frequently delayed. Also, the airplane is often quite old-appearing on the interior."
Cons: "Entertainment options were great"
Cons: "The tv's did not work at our seats. Made for a horrible seven hour flight!"
Cons: "the AA flight arriving to Charlotte experienced a door malfunction that delayed deplaning by 15 minutes. Not a big deal unless you had a close connection to begin with. Result was a dead sprint to Charleston gate where no attempt to hold the plane for those passengers. Also, a black, middle-aged woman with short hair working the ticket counter had the personality of a piece of cardboard with zero responsiveness. AA should reconsider who it places to interact with the general public."
Cons: "delayed, missed connection, no assistance automatically booked for 24 hrs later connection, no accomodation travelling with infant, had to spend the night (total >12 hrs) at security post, no AA employee available to assist, horrible customer service actually AA does not know if there is such a thing as customer service exist!"
Pros: "New and Updated plane, great service, great crew."
Cons: "AA gate attendant assigned two of us to the same seat."
Cons: "Still sitting at the airport at 1am. 5 hours later. The incoming plane had "damage" to it so they were going to give us a new plane... 5 hours later and sitting here freezing. American Airlines cannot come up with one extra plane?? Very disappointed"
Cons: "The plane had mechanical problems and was rescheduled to a different flight"
Pros: "Everything was on time"
Cons: "Not enough room between seats"
Cons: "customs in miami is aweful. long waits. its a long maze to get back to the domestic terminal as well."
Pros: "Short duration"
Cons: "Didnt have a seat assignment for me. Told me the flight was overbooked... paid long in advance. Disappointing, finally finally found a seat."
Pros: "We enjoyed the movies and games available, lots of leg room and had a lot of food to hold us over. The flight was long but very smooth."
Cons: "I did have to lay for my seat or I would have had to get a middle seat."
Cons: "I did not like the fact that American Airlines cancelled my 17 Yr old neice's flight from Dallas to Denver over a thing called "timed-out". And had her sleep in a room with a cott instead of a hotel room. And the fact that we as customers pay good money for tickets only to be subject to the airlines way of business. It is absolutely unacceptable!"
Cons: "The flight never happened, so all in all, things we're pretty terrible!"
The flight itself was fine and the pilots were great. The crew was awful - the purser WOULD NOT SHUT UP, they ran out of food, I would not serve the “beef” dinner option to my dog. The boarding process was a clusterfuck-no announcements were made about boarding groups, and when we did get on the plane, attendants were blocking the aisles taking orders for the premier lounge and not letting the poors get to their seats
Order soecial meal early!
Great service, friendly crew, flight crew kept us well informed
Best flights I have had in a long time!
Pros: "Great service and very polite staff"
Cons: "The bathroom on the flight from Denver to Santa Barbara was the WORST EVER! I doubt it has ever been cleaned and the poor people that had seats near or at the rear of the plane should have been refunded their money having been subjected to the smell of an “indoor outhouse!” Shameful!!"
Cons: "When flight is delayed (by taxing for 45min or delayed take off of 3h40) allow passengers who are trying to connect disembark first."
Cons: "Changed gates 4 times and walked all over the C terminal. Waited for 2 hours on the plane at the jetway for the captain to arrive (with no water). Finally offered 1 small cup of water and 1 bag of pretzels (at 8pm)."
Cons: "Flight was late and missed connection. had to stay overnight"
Cons: "Airport staff rudest I’ve ever seen. Terminals extremely close together and over crowded."
Cons: "It seems flights are always delayed or cancelled out of Chicago. My least favorite airport"
Pros: "Quick flight"
Cons: "United flew late and we had to RUN to new gate for connecting flight. Old small jet. No phones could be on. Odd folks drug their dog on board and were asked to put it on the floor. ... oh no! !!!!"
Pros: "On time. Very nice flight attendants."
Pros: "Our family was able to sit together"
Cons: "The flight left late It arrived late and we sat out away from the gate for 15-20 minutes before getting up to the gate to deplane."
Cons: "FAT to LAX not one word from the flight deck explaining the delay in our delayed pushback and take off"
Cons: "They switched my preselected seat, without my permission, and gave it to a flight attendant that was traveling. I dont understand why she couldn't sit one row behind my preferred seat."
Cons: "Had to download the United app to watch in flight movies. Then it didn't even work. The only thing that would play were the trailers."
Cons: "Gate personnel was unable to direct my 77 year old mother where package claim was. Being unable to go to the gate without a ticket I was unable to assist her. She wandered for about 35 minutes before I could decipher where she was at and was able to direct her by phone. The gate personnel just told her to follow everyone else. What a thing to say to someone."
Pros: "Landing safely"
Cons: "I upgraded to a seat right at the front. Still ended up in boarding group 3, no room for my overhead luggage so I had to put it half way back on the plane. My $45 upgraded seat wouldn’t recline because it was broken and I still had to pay to have a bad checked. Oh, and the flight attendant simply said “ok” when I informed her of my seat malfunction."
Pros: "It was good , no complaints"
Cons: "The Asian style snack mix was absolutely disgusting. I was expecting a thing of pretzels or peanuts, not a ball of wasabi"
Pros: "the flight was excellent and lufthansa realy excellent in everythings,the only things i did not like the airport staff in istanbul .they were very road."
Cons: "I had a man sit next to me who was in the wrong seat but didn't move. He told the girl to keep his seat and he would stay next to me. He was so big he was in my space and had didn't make any effort to try not to spill over in my area. I had to put a magazine next to my thigh because his body was so hot it was damp! I hated the entire trip. I was cramped up and extremely uncomfortable. This is simply unacceptable to have this happen because huge people can't fit in one seat. I want these obese people to be required to purchase 2 seats because they take mine."
Pros: "The crew was great and the pilot kept us informed the whole trip."
Cons: "The seats are extremely uncomfortable and there s no room to move. The seat in front of you is so close that watching the TV is uncomfortable. The seat pockets have no room for anything - a bottle of water doesn't even fit in them."
Pros: "Free carryon"
Cons: "Couldn't figure out wifi"
Pros: "Boarding , good communication"
Cons: "Crying baby + woman behind me non stop talking very loud during flight"
Cons: "Flight was at 0700. Delayed until 0831 then 0900. Then we were taxi-ing for an hour. Didn't depart until a little after 1000."
Cons: "The cabin smelled like an unflushed toilet. That should be enough!!!"
Cons: "Sat in plane on runway for an hour"
Cons: "No wifi... with the amount you pay for the flight, seems insane you have to pay for wifi too"
Pros: "Ease of purchasing ticket online"
Cons: "The $230 change fee for a ticket that cost me $70. No recourse but to lose the money completely."
Pros: "The seamless service from reservation to arrival at destination"
Cons: "Would have appreciated a lower fair"
Pros: "Houston flight was really fast!! Can't complain at all"
Pros: "United continues to disappoint. I'm turning in my miles membership. I've tried to be loyal but enough is enough"
Pros: "I arrived two hours early to the airport as specified and arrived to find out my flight was delayed by over four hours. So my daughter and I had to sit in the airport for over six hours."
Pros: "Flight got cancelled after a 10 hr delay. No compensation offered. Told us too bad so sad. Pushed us off onto American and acted like they were doing us us a favor. Today was the day I swore my allegiance to Southwest Airlines. I don't care if you gave me a lifetime supply of flights and the CEO, your business model pales in comparison to that airline. Disgusted is the only word I can use to describe my experience. Save the hassle, use southwest even if it costs more."
Cons: "Everything. Worst travel day ever"
Cons: "The flight was cancelled and no reasonable accommodations when I asked about a month ago to cancel and was told non-refundable or additional charges for changes"
Cons: "It was terrible. It was ridiculously hot and the plane smelled like pee. It was the worst flight experience my fiancé and I have ever taken. Shameful condition and experience."
Pros: "On time, new plane."
Pros: "Friendly crew"
Pros: "Patient flight crew"
Cons: "Waited for CFO for 20 min past departure time and there were 3 CFO onboard in general seating"
Cons: "I payed for my flight about a month prior and for some reason still did not have a guaranteed seat on the flight and almost got left behind"
Pros: "Nothing I did not like anything !"
Cons: "Waited over a hour for someone to look at a wire at flight 244 30 minutes more to turn it off and back on . And still nothing now we are waiting for another plane . I am never flying with united airlines again ."
Cons: "Both domestic flights got cancelled. I lost the first day of my vacation and had to miss an extra day of work on the way home."
Pros: "It was ok."
Cons: "They lost my husbands luggage from Morgantown to Charleston and we sat for about 10 minutes with no gate in Charleston when we landed!"
Cons: "The Gate was changed several times with very poor announcement. Entertainment is N/A on these type of flights."
Pros: "Loved that it was an empty flight"
Pros: "Boarded on time. Arrived on time. Fast boarding"
Cons: "A little turbulent"
Cons: "Plane too small to support carry-on suitcases, so everyone had to check them gate side and then wait for them right outside plane. All the hassle of carry-on (carry belongings through airport) without the perk (having belongings available during flight)."