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Pros: Flight was very punctual and staff efficient

Cons: Bagged reclaim took ages

Pros: Flight was delayed due to plane issues and then again due to weather. While safer to postpones flight, the communication and the like surrounding it could have been better.

Pros: Staff and comfort of this airline was great.

Pros: Nothing! They stole $140 from us!

Cons: They changed our flight to one 5 hours more inconvenient and we were stranded in the airport AND we weren’t refunded the difference in prices between our originally paid flight and the one we were changed to. We were scammed by South African Air.

Pros: They can actually be on time. The best way of winning me over. Do as you say.

Pros: Cost, speed of boarding and un-boarding.

Cons: No baggage on arrival and no warning from the pilot who would of known since no one on the flight got their luggage because they were never loaded.

Pros: The way to do any flight is to close your eyes and dream of better days. I did just that. I was left alone. That’s all I need.

Cons: Kulula flights have a tendency to run late as the day goes on. And being barked at by ground staff whilst waiting to board is getting too common with Kulula. There’s a way to do things professionally so we don’t feel like we’re cattle being crammed into a pen. The boarding process was cumbersome. Waiting 15 min on an air bridge is not the norm.

Cons: knew 24 hours in advance and still no resolve

Cons: Lost luggage

Pros: Staff and comfort of this airline was great.

Cons: Ineffective ground staff at guest services

Cons: Delay of 3 hours unacceptable

Pros: Crew was very nice. Boarding/unloading was efficient with both front and rear doors being used, though had to use stairs.

Cons: I couldn't get miles on my American Airlines program, even though they're a partner airline.

Pros: Once the boarding started, it was efficient, and the crew were friendly.

Cons: The flight was delayed twice, and there was a lack of timeous communication around these delays making the process rather inconvenient. The airconditioner aboard wasn't working which made the environment extremely unpleasant.

Cons: I checked in for a flight and chose my seat, which was no issue until i got to the gate. I was summarily moved 11 rows back without any explanation. normally not an issue, but when i had 1c and wanted needed to get out quickly, you can see the issue. neither the ground staff nor crew were interested in the issues and gave no reason for the move

Pros: Hospitality

Cons: All is awesome

Cons: Flight was delayed by 2 and a half hours which is very inconvenient

Pros: Nothing

Cons: Everything

Cons: Delay after delay with a lack of timeous communication. Pathetic.

Cons: Excellent service

Pros: Color green is nice.

Cons: Flight delayed multiple times. Nothing complemtry even with long delays. Forced to pay for water. Online extra bag purchase was not working. After calling in, their system was also down. Forced me to pay extra price at the airport.

Cons: I checked in for a flight and chose my seat, which was no issue until i got to the gate. I was summarily moved 11 rows back without any explanation. normally not an issue, but when i had 1c and wanted needed to get out quickly, you can see the issue. neither the ground staff nor crew were interested in the issues and gave no reason for the move

Pros: Easy check in

Pros: Friendly helpful staff

Cons: Being delayed by 5 hours with a baby is not my idea of fun...

Cons: Very sticky, hot inside. Why are SAA passengers flying on Kulula? Baggage collection at carousel was for a SAA flight and a Kulula flight.

Pros: The airport staff went to great length to try and assist me but couldn't due to things not in their control.

Cons: Checking in was a huge hassle as they checked by bags in all the way to Dublin but could only give me a boarding pass for one flight.

Pros: Quick boarding

Cons: Crying babies

Pros: With a little tail wind, this flight can be as short as 1.5 hours! Crew was positive and quick with great service. Baggage collected within 20 minutes of landing.

Pros: Nothing

Cons: Everything

Pros: Friendly staff

Cons: There was a Last minute boarding gate swap that resulted in lots of confusion between Durban and Cape Town passengers

Pros: Flight was very punctual and staff efficient

Cons: Bagged reclaim took ages

Pros: Very efficient and friendly cabin and ground crew, quick delivery of checked in bags, Placed my family together which was appreciated on a full flight

Pros: Timely service is their main priority. Excellent

Cons: FlySafair forced me to pay for my second bag - even though my ticket was clearly marked "2 bags" all the way to Cape Town. Totally disgusted with this airline, not honoring the ticket. And they way they treated me about it makes me never want to fly with them again. Warning: Seats don't recline!!!

Pros: It's alright, safe flight and pilot good landing skills. I particularly liked their crew's sense of humour.

Cons: If only we were served drinks, but that's asking too much.

Pros: Take off and landing was smooth

Pros: The airport staff went to great length to try and assist me but couldn't due to things not in their control.

Cons: Checking in was a huge hassle as they checked by bags in all the way to Dublin but could only give me a boarding pass for one flight.

Pros: Comfortable plane, excellent feedback from pilots regarding route, changes in altitude etc We had to drop a couple of 1000m to avoid bad turbulence. We were kept in the loop reg what was going on

Cons: Budget travel - so no food, entertainment or the like

Pros: The way to do any flight is to close your eyes and dream of better days. I did just that. I was left alone. That’s all I need.

Cons: Kulula flights have a tendency to run late as the day goes on. And being barked at by ground staff whilst waiting to board is getting too common with Kulula. There’s a way to do things professionally so we don’t feel like we’re cattle being crammed into a pen. The boarding process was cumbersome. Waiting 15 min on an air bridge is not the norm.

Cons: knew 24 hours in advance and still no resolve

Pros: Very efficient and friendly cabin and ground crew, quick delivery of checked in bags, Placed my family together which was appreciated on a full flight

Pros: Friendly and satisfactory service

Cons: I was booked on an SAA flight, did not know it was MANGO flight. At JHB airport, my SAA flight was not listed, nor was there any indication that it was actually on a MANGO flight. A helpful airport information person found the flight and agreed it was not visible anywhere.

Cons: Flight was delayed by 2 and a half hours which is very inconvenient

Pros: Good flight once in air and made up lost time.

Cons: Long wait to.check in at Zanzibar

Cons: service and punctuality all good

Pros: Timely service is their main priority. Excellent

Pros: Take off and landing was smooth

Pros: It's alright, safe flight and pilot good landing skills. I particularly liked their crew's sense of humour.

Cons: If only we were served drinks, but that's asking too much.

Pros: The staff were fantastic, as usual.

Cons: no complaints

Cons: No window at seat row 11, no warning about this at check-in

Pros: Attendants are professional in their approach. Flight is typically not on time at arrival (origin) but the Kulula teams are usually able to turn the plane around and be flying back in time to meet their take off times.

Pros: Cost, speed of boarding and un-boarding.

Cons: No baggage on arrival and no warning from the pilot who would of known since no one on the flight got their luggage because they were never loaded.

Pros: Flight was very punctual and staff efficient

Cons: Bagged reclaim took ages

Pros: Good flight once in air and made up lost time.

Cons: Long wait to.check in at Zanzibar

Cons: Flight from KZN to Cape Town International. Most unprofessional ladies. Couldn't stop chatting about private business. Extremely loud. Had a friend who was off duty come to the front where they were working. She couldn't stop chatting. Also ,these ladies are a bit overweight ( some of them standards

Cons: Delay of 3 hours unacceptable

Pros: The planes seem fresh and new. The staff were efficient and professional. Although a budget airline, we thought they offered value for money.

Cons: Can't think of anything. Although expectations weren't high, they surpassed them.

Pros: Great staff

Cons: No entertainment, but then you are a budget airline

Cons: FlySafair forced me to pay for my second bag - even though my ticket was clearly marked "2 bags" all the way to Cape Town. Totally disgusted with this airline, not honoring the ticket. And they way they treated me about it makes me never want to fly with them again. Warning: Seats don't recline!!!

Pros: Professional staff from airport right through to the aircraft staff. Great service with a smile!

Cons: None