Great experience I really enjoyed flying with SAFAIR and looking forward to the next flight.
Thank you for the sms updates on the flight and baggage. Thank you for being on time
Unfortunately diverted to Bloemfontein due to medical emergency
Personnel was nice and efficient
Complimentary snacks...but they sell everything
My bag is completely damaged, I wish they could handle our bags with care .I m so heartbroken .
Pros: "crew insisting everyone covers mouth and nose with the mask"
Cons: "surprised to see no separation between people,"
Pros: "Excellent COVID protocol"
Cons: "More worried about profit than covid"
Pros: "Value for money."
Cons: "Boarding was interminable. Standing around waiting in the jetway"
Pros: "Seat could be wider or a business class option would be welcome"
Pros: "Boarding was efficient"
Cons: "Improve leg room"
Cons: "service and punctuality all good"
Cons: "FlySafair forced me to pay for my second bag - even though my ticket was clearly marked "2 bags" all the way to Cape Town. Totally disgusted with this airline, not honoring the ticket. And they way they treated me about it makes me never want to fly with them again. Warning: Seats don't recline!!!"
Pros: "Great staff"
Cons: "No entertainment, but then you are a budget airline"
Pros: "Timely service is their main priority. Excellent"
Pros: "Professional staff from airport right through to the aircraft staff. Great service with a smile!"
Pros: "The planes seem fresh and new. The staff were efficient and professional. Although a budget airline, we thought they offered value for money."
Cons: "Can't think of anything. Although expectations weren't high, they surpassed them."
Pros: "It's alright, safe flight and pilot good landing skills. I particularly liked their crew's sense of humour."
Cons: "If only we were served drinks, but that's asking too much."
Pros: "Take off and landing was smooth"
Only flight that was on time. Thank you for that!
Cons: "I was in the row next to the toilets which meant a constant stream of people using the toilet and queuing outside of it that makes sleeping impossible. The noise of the toilet flushing every two minutes is disturbing and the smell from the toilet really is rather unpleasant. Having paid for economy plus I expect a reasonable comfortable seat. Which is the point of paying the premium, otherwise I’d have just bought an economy seat. It’s poor design that creates an unpleasant experience for your customers."
Cons: "Delay in collecting baggage. Probably due to different parking bay further away"
Cons: "Baggage control very bad. Waited an hour for the carousel to deliver the bag"
Cons: "Proper communication and oversight of the boarding process. Tell us to stand in 2 queues a third one develops and we need to sort out unhappiness. Almost like the taxis! And as usual departed late"
Cons: "When buying my ticket departure time was 19h25. When getting to the airport departure time on display was 19h35. No indication of delay. So why the difference in times?"
Pros: "Excellent assistance"
Cons: "No window at seat row 11, no warning about this at check-in"
Cons: "My ticket was cancelled because Kiwi did not pay the airline. It cost me tons of extra money, and seriously delayed my trip!"
Pros: "Crew was terrible. Only 2 beverage services in 10 hour flight, and 2 in 8 hr flight. Crew did not respond to call button. Seats smaller than previous flights."
Cons: "Iberia messed up my flight from Windhoek to Johannesburg so I could not check in ahead of time or at airport. Stood at British Airways/Iberia desk for 2 hrs until my gate was closing. So I was told only way to get on plane was to purchase another ticket, and then contact Iberia for a refund."
Pros: "The airport staff went to great length to try and assist me but couldn't due to things not in their control."
Cons: "Checking in was a huge hassle as they checked by bags in all the way to Dublin but could only give me a boarding pass for one flight."
Pros: "Comfortable plane, excellent feedback from pilots regarding route, changes in altitude etc We had to drop a couple of 1000m to avoid bad turbulence. We were kept in the loop reg what was going on"
Cons: "Budget travel - so no food, entertainment or the like"
Cons: "Flight was 1h 20 min late and everyone in the George area immediately commented that this was entirely normal. Thank goodness I did not have urgent meetings to go to as I would have had to reschedule or miss them altogether."
Cons: "All is awesome"
Pros: "Cost and quickness."
Cons: "Tiny cramped plane."
Pros: "Attendants are professional in their approach. Flight is typically not on time at arrival (origin) but the Kulula teams are usually able to turn the plane around and be flying back in time to meet their take off times."
Pros: "Hot meal a pleasant surprise."
Cons: "One hour delay. One piece of baggage lost, which arrived the next day."
Pros: "Relatively quick boarding procedures"
Cons: "My bag was clearly tampered with as is now the norm when flying domestically in South Africa."
Cons: "Limited legspace. I'm tall. Flysafair is better in that regard. They no longer take cash for payment, which could be a pain for some people."
Pros: "Quick boarding"
Cons: "Crying babies"
Pros: "Color green is nice."
Cons: "Flight delayed multiple times. Nothing complemtry even with long delays. Forced to pay for water. Online extra bag purchase was not working. After calling in, their system was also down. Forced me to pay extra price at the airport."
Pros: "Boarded on time and for a very full flight without a hitch"
Cons: "No complaints"
Cons: "Missed connection by 3 min due to not booking bags through as they do not have an agreement with SAA. Absolutly no sympathy for $400USD rebooking of flights!"
Pros: "Crew was very nice. Boarding/unloading was efficient with both front and rear doors being used, though had to use stairs."
Cons: "I couldn't get miles on my American Airlines program, even though they're a partner airline."
Pros: "Caring and courteous crew."
Cons: "Crampped more than 90mins late -- made me miss the last train and cost me a large taxi fare to get home! Terribly disappointing experience. The morning flight to East London was also over an hour late because (according to the Captain) the aircraft was late in coming out of its weekly service! Hope never having to resort to Kulula ever again!"
Pros: "They can actually be on time. The best way of winning me over. Do as you say."
Pros: "Friendly helpful staff"
Cons: "Being delayed by 5 hours with a baby is not my idea of fun..."
Cons: "Always delayed. Again 2 hours. No communication from Kulula"
Cons: "They give my seats to other passengers and the move me and my girlfriend to different plac, although I have been charged for the seats."
Cons: "Except for nuts and regular drinks no food was available that was complimentary."
Pros: "Drink Service and lunch"
Cons: "No air!"
Cons: "It was pathetic. Our flight was delayed and we had a connecting flight in Jhb. We were promised we will get priority disembarkment and there will be someone to escourt us through customs. We flight was supposed to land at 6 30 and we had to have boarded our next flight by 7:05pm. To my horrow we landed in Jhb at 7 10. Only got off the plane at 7:15 because the stairs took forever to come. There was no priority disembarkment and there was nobody waiting to escort us through customs and passport control. It was a complete nightmare having to jump queues and running to catch the next flight. Will never fly kulula again ."
Cons: "Flight was extremely late. Food was pretty mediocre."
Cons: "Delayed as usual. 1 week. 3 flights. 3 delayed!"
Cons: "knew 24 hours in advance and still no resolve"
Pros: "excellent service"
Pros: "Short and sweet"
Cons: "Too short of a flight."
Pros: "With a little tail wind, this flight can be as short as 1.5 hours! Crew was positive and quick with great service. Baggage collected within 20 minutes of landing."
Pros: "On time. At long last"
Pros: "Flight itself was not bad"
Cons: "The lead up was poor. Lies were told about delays. Should have departed at 14h35 and eventually only left at 17h24. Due to technical issues and not systems as originally stated. Really!"
Pros: "E very thing, the Super friendly cabin crew,the outstanding friendliness of our wheel chair attendants, the friendly reception at check-in"
Cons: "Shuttle to plane stood stationary for 15mins."
Cons: "I checked in for a flight and chose my seat, which was no issue until i got to the gate. I was summarily moved 11 rows back without any explanation. normally not an issue, but when i had 1c and wanted needed to get out quickly, you can see the issue. neither the ground staff nor crew were interested in the issues and gave no reason for the move"
Cons: "we did not take this flight due to massive wildfires in Port Elizabeth and the surrounding areas (with 5+ people dead)"
Cons: "Because we missed the flight from Johannesburg to port Elizabeth BA cancelled our flight to Durban and we did not find out until we arrived at the airport. We had to book new tickets at the going rate to get on the same flight. BA also told us our other 3 flights had also been canceled. Fortunately Emirates was able to fix those 3 later"