Short flight so there was no food or entertainment Good service , friendly staff clean plane and on time! Well done
Boarding / ground crew appalling. - messed up Signage for priority vs normal queues. Reversed it by placing signage incorrectly. - when advised of their error, they argued with passengers. - then asked for the “priority” queue to board after having being told the queue was the normal queue. Wrong queue. - then fought with the passengers who were asked to board from that queue because they weren’t priority customers!! Shocker!
Crew was really excellent and price was great.
Good, efficient boarding. Very cramped, uncomfortable seat with thin padding. Hot aircraft, no individual vents to try and source own airflow. Air hostess didn’t know the difference between a receipt and a credit card transaction slip.
Great experience I really enjoyed flying with SAFAIR and looking forward to the next flight.
Thank you for the sms updates on the flight and baggage. Thank you for being on time
Unfortunately diverted to Bloemfontein due to medical emergency
Personnel was nice and efficient
Complimentary snacks...but they sell everything
My bag is completely damaged, I wish they could handle our bags with care .I m so heartbroken .
Pros: "crew insisting everyone covers mouth and nose with the mask"
Cons: "surprised to see no separation between people,"
Pros: "Excellent COVID protocol"
Cons: "More worried about profit than covid"
Pros: "Value for money."
Cons: "Boarding was interminable. Standing around waiting in the jetway"
Pros: "Seat could be wider or a business class option would be welcome"
Pros: "Boarding was efficient"
Cons: "Improve leg room"
Cons: "service and punctuality all good"
Cons: "FlySafair forced me to pay for my second bag - even though my ticket was clearly marked "2 bags" all the way to Cape Town. Totally disgusted with this airline, not honoring the ticket. And they way they treated me about it makes me never want to fly with them again. Warning: Seats don't recline!!!"
Pros: "Great staff"
Cons: "No entertainment, but then you are a budget airline"
Pros: "Timely service is their main priority. Excellent"
Pros: "Professional staff from airport right through to the aircraft staff. Great service with a smile!"
Pros: "The planes seem fresh and new. The staff were efficient and professional. Although a budget airline, we thought they offered value for money."
Cons: "Can't think of anything. Although expectations weren't high, they surpassed them."
Pros: "It's alright, safe flight and pilot good landing skills. I particularly liked their crew's sense of humour."
Cons: "If only we were served drinks, but that's asking too much."
Pros: "Take off and landing was smooth"
Pros: "Not having to change airports in Sao Paulo!"
Cons: "flight operated by Passaredo. Prop plane, waiting area was very basic. At checkin the rep did not want to add my AA Frequent flier number to my reservation. The flight has TAM (oneworld) flight number so I wanted to get credit but was unsuccessful."
Pros: "Flora the flight attendant. Very professional.."
Cons: "They cancelled the flight without any reason and you sent an email the night before departure and as I was in Africa I couldn't read it. So I had to discovered it by other tourists and then I had to book another flight at a higher rate because of the time and I had to cancel a couple of activities already paid to solve all of this and they offer to reimburse just the cost of the flight in 60 days. Horrible experience"
Pros: "Outbout flight was good and on time the return leg on 26/10/15 was delaayed for almost 5 hours and on landing at ORT international airport we were kept on tarmac inside the plane for over 20 minutes due to lack of buses to take the passengers to the arrival terminal"
Cons: "The available snack was crisp and water for sale Overall and appalling way of doing business and diregard to passengers.."