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Pros: We had a ridiculously tight transit, arriving in Addis Ababa 20 minutes before our Madrid flight was meant to depart, and I was amazed by the outstanding support and assistance provided by the ground staff. Every single person who was meant to make the connecting flight did—and our luggage did too!

Pros: Crew were helpful

Cons: Food was very poor with very limited choices and no entertainment system on this flight

Pros: Crew was helpful, everythinf fine

Cons: The food was not so good. Bit cold..

Cons: Poorly organised meal service

Pros: I was happy to avail of Wifi in the sky.

Cons: No entertainment! For an major international flight, one expects some seatback entertainment

Pros: Very slow check in. Bit slow and chaotic at gate. Pleasant enough service but not excetional. Smooth flight. Informative pilot. Silly short bus ride to terminal. Very very long wait for baggage.

Cons: My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash.

Cons: The food options were unclear- they didn't announce what was in each meal, aside from the type of meat. It wouldn't kill you to have a vegetarian option on hand either, especially since your website doesn't work.

Cons: THERE WAS MEAT INSIDE MY "VEGETARIAN" MEAL!!! This is totally unacceptable!

Pros: Nice blankets. Good service.

Cons: Food wasn't that great and juices were very sweet (tasted like sugar water)

Pros: The crew was very welcoming

Cons: We had a delay of 40 minutes at Kigali airport without prior announcement

Pros: Staff courteous and friendly

Cons: Some choices on menu do not do well by time of serving ie fish

Pros: everything, the crew was efficient

Cons: more African entertainment to be added on the Johannesburg route

Pros: Amazing crew, great seating area and tasty menu.

Pros: I always like Singapore Airlines. They should continue to be the best.

Cons: Some flexibility to select food choices even if we book the flight in short notice.

Pros: Very cramped seats

Pros: Please contact me on +966502263227

Pros: On time and quality of food

Cons: Air conditioning was poor

Pros: Onboard services improved dramatically since last for same route ✅

Pros: Superior standard

Pros: The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great.

Cons: Food

Pros: Flat bed is wide and comfortable. Cabin crew was excellent.

Pros: Early boarding. On time

Cons: Cabin temperature v cold

Cons: Departure on time

Cons: Timing!!

Pros: Very nice

Cons: Less noise from the baby behind me

Pros: the crew was professional and efficient on board the plane.

Cons: seat space was tight. it was hard to get comfortable

Cons: Shopping items available.

Pros: Service, food, excellent. Most of all, the new entertainment system & window in bathroom!

Cons: 1. Business class crew stomped around the cabin, making it noisy, and woke me up constantly. 2. Gallery is very loud and badly situated in business class. 3. Chair itself is old & although it’s lie-flat, makes a very uncomfortable night’s sleep.

Cons: The best

Cons: flight on time. flight was delayed and gate changed

Pros: Very comfortable; excellent service

Cons: Food

Pros: Newer Aircraft and very convenient

Cons: I dont see any thing to improve

Cons: Raise the cabin temperature

Pros: Entertainment system is nice with recent movies and many other selections.

Cons: I found my pillowcase has a long human hair. And noticed the same in the other pillows around my seat. Also, the tray table has a few spots of food stain. One of the toilets, the hinge of the toilet seat is broken

Pros: Service, food, excellent. Most of all, the new entertainment system & window in bathroom!

Cons: 1. Business class crew stomped around the cabin, making it noisy, and woke me up constantly. 2. Gallery is very loud and badly situated in business class. 3. Chair itself is old & although it’s lie-flat, makes a very uncomfortable night’s sleep.

Cons: Suggest online check-in providing change seat options

Pros: It was a good flight

Cons: The flight was great

Pros: Paris/jeddah is always better than Frankfurt/jeddah (in food service, plane size and entertainment... etc)

Cons: Chicken meal was not cooked well, but the flight attendent was nice and switched it to a beef-meal

Cons: Departure on time

Pros: Nothing

Pros: Connecting flight was late, which meant spending less time at the attrocious Jeddah airport

Cons: AV system was broken

Cons: Food was lacking, everything else excellent! Not enough components to the meals. Be nice to have cheese/crackers. Better salad.

Pros: food was good

Cons: I don't like cameras spying on us. More leg room.

Cons: Be on time. 3 hours delay

Pros: Seat was not comfortable

Cons: In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue.

Pros: Flat bed is wide and comfortable. Cabin crew was excellent.

Pros: The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great.

Cons: On time would be better.

Pros: crew was excellent

Cons: seat was better this flight.

Pros: Beautiful, new plane. Amazing, elegant, classy, patient crew. Lot so of nice customer service touches.

Cons: The food could have been a bit more exciting, but it was solid.

Pros: The whole service went smoothly without rushing.

Cons: The original flight I listed for was canceled without any notification until I arrived at the checkin desk.

Pros: Nice entertainment on this flight, modern movies and TV programs. The food was good, more than enough to fill you up on a 4.5 hr flight.

Cons: The business class configuration on the 777s operates on this flight is not worth the extra price paid. I found that the level of recline (120 degrees) made my back ache and it just wasn’t comfortable. I’ve flown this flight several times now and this is an issue for me. I’d like to arrive refreshed

Pros: Everything was perfect. On time arrival.

Cons: Loud Nigerian co-passengers

Cons: The food options were unclear- they didn't announce what was in each meal, aside from the type of meat. It wouldn't kill you to have a vegetarian option on hand either, especially since your website doesn't work.

Pros: Like Kigali it was clean and efficient.

Cons: Food is almost inedible

Pros: Good food, friendly and professional staff, a new and sparkling clean plane, swift retrieval of luggage upon arrival in Kigali. Thank you!