Pros: "Comfort & punctuality"
Pros: "No thank"
Cons: "Felt more like a domestic flight than an international"
Pros: "The crew was very attentive. The pilot landed the plane smoothly. Although had a delayed departure from KUL, we arrived in Sydney earlier than expected."
Cons: "Not being cancelled and delayed"
Pros: "Comfortable seating map"
Cons: "Food could be improved especially for vegetarians"
Pros: "Cool and excellent service."
Pros: "The crew was excellent, however I had a very serious problem upon checking in as I DISCOVERED AM NOT ALLOWED A SINGLE KG OF LUGGAGE.THE AIRLINE ASKED ME TO INFORM THE AGENT WHO DID NOT MAKE IT CLEAR WHEN I WAS BUYING THE TICKET.THAT HAS COST ME A LOT OF ANXIETY AND BIG$$"
Cons: "TICKETS ON SALE THAT HAS NOT LUGGAGE MUST BE CLEARLY STATED THAT NO LUGGAGE ALLOWED"
Pros: "Direct flight"
Cons: "Bigger aircraft"
Pros: "Some staff were good others could not be bothered."
Cons: "Nicer staff"
Pros: "Comfortable seats"
Cons: "Feel airline maintenance is slipping second flight in a week where they have tv trouble"
Pros: "the crew was flexible enough to allow change of seat to emergency exit after takeoff. Some of the crew are friendly, but not all."
Cons: "the seats. I am 5'9 tall and my knees are touching the seat in front of me. Entertainment system needs to be upgraded. Food is so-so. Overall, MH flights, not just this recent one was just what was expected as the bare minimum."
Pros: "Crews were good."
Cons: "Seats were small and quite uncomfortable. luckily it was a short trip. If travelling long distance I ll have to consider a different airlines."
Cons: "I haven't even made it to my destination yet."
Pros: "Check in was super easy, flight left on time , arrived early baggage was delivered in 10 minutes."
Pros: "Hard landing which gave passangers a shock."
Pros: "Friendly crew. Comfortable and quiet flight"
Cons: "Dinner service slow"
Pros: "None that I like!"
Cons: "Flight delayed coming in therefore late departure of over an hour! My outgoing flight was also delayed that I missed my connection at Kuala Lumpur and was put on next flight 4 hours later arriving into Singapore around midnight!"
Cons: "They charged for the ticket but blocked the ticket so i had to buy mew ticket"
Cons: "For 50 min flight we waited 45 mins in taxi"
Cons: "All good, short flight"
Pros: "The crew was very pleasant and professional. . The food bland but warm. But the seats were microscopic"
Cons: "Seats were tiny. My knees pressed to seat in front of me. I’m 73 inches tall"
Cons: "Tight seating made it less comfortable than normal, and mechanical issues caused some delays."
Cons: "Prebooking a seat with Malaysian Airlines requires calling KL office which is always busy. It costs a lot if calling from the US, in addition to paying for the seats. It really turned me off."
Pros: "Service and integtity"
Pros: "Attendants were very good"
Cons: "12 hrs in the air!!!"
Pros: "Crew was accommodating enough to provide for us during this cancelled flight."
Cons: "Better and open communications with what's going on. They were helpful and efficient but needed a clearer and more concise communication line to get us mobilized and ready to go."
Pros: "The flights were on time :)."
Cons: "Delayed of baggage claims for 1 hour, flight retimed/delayed for more than 1hour"
Pros: "Avoiding the huge queues (lines) in Asian airports is worth gold. Bz class travel on the KUL-BKK sector on Malaysian isn’t great but avoiding the queues at both ends makes it all worth it"
Pros: "Almost everything"
Cons: "Nothing i can think of"
Pros: "Liked the USB port for recharging electronic devices"
Cons: "Seats were too close together. Not very comfortable. We were in row in front of emergency exit. Seats didn't recline. We should be alerted when we select these seats that they are uncomfortable."
Pros: "The first and second flight of the four were on time. The food was surprisingly pretty good- probably some of the best airplane food I've had. Not much variety, but still good. One of the four flights had entertainment, and the movies were of good selection."
Cons: "Planes poorly taken care of inside. First flight back delayed so long, missed our connection. Ended up having to stay in KL, where the hotel they put us in was an hour away from the airport. No direction, terrible communication. The attendant in Bali lied to me, knowingly. I had to miss a day of work due to this. And this all could have been avoided if they would have held the second plane just 30 more minutes."
Pros: "I got there eventually"
Cons: "The delay"
Pros: "Good entertainment"
Cons: "Check in- only 2 desks open."
Pros: "Smooth flight with usual good in flight service. No issues during flight. check in very smooth and baggage collection very quick"
Pros: "Latest informtion about the weither"
Cons: "Flight Costume"
Pros: "Took off on time, landed early, business class cabin was comfortable and food was ok."
Pros: "This was a comfortable flight with nice staff and great food and entertainment choices"
Cons: "No 12 1/2 hour flight can be ideal but this was good deal."
Pros: "Free beer and wine. For breakfast the egg dish wasn't bad. Good in flight entertainment"
Cons: "Seats uncomfortable after a few hours, not good for long flights. Seats have very little leg room so for someone over 6 foot tall it will not be comfortable."
Pros: "Easy to get my boarding pass at the Changi airport. Seating was nice. Not many passengers in this flight."
Cons: "The magazine in my seat pocket was dirty."
Pros: "Nothing much"
Cons: "It was freezing on the first flight and although I gave requested for a drink twice this was never brought to me. The Flight attendants were rude and not helpful."
Cons: "Flight networkintl booked our tickets very late later mistake in name , faces lot of difficulties in boarding every time..."
Pros: "The food was nice."
Cons: "Nothing special on this flight. Entertainment system didn't actually work at the beginning for everyone on board and had to be rebooted. you would think everything would be thoroughly checked prior to a flight. It started to work about an hour later into the flight."
Pros: "I love flying with MAS"
Cons: "I don't like Tax Refund Customs Verification"
Pros: "Although I only gave it 4 for comfort, that is mainly because it wasn't a fully reclinable seat which I don't think it's available on a 737. Otherwise the level of service from the staff was excellent."
Cons: "Relatively little to complain of. As noted above the lack of a fully reclining seat is due to the aircraft type in general. Otherwise no complaints."
Pros: "Was a little better but never flying that airline again"
Cons: "The travel was very good"
Pros: "Amazing friendly crew. Spot on entertainment!!!"
Cons: "Toilet facilities could have been cleaner"
Pros: "The crew whas perfect, the seats comforted and the food whas good."
Cons: "I changed my flight but they didn’t change it and now I’m stuck!!!"
Pros: "Pleasant check-in staff. Friendly flight attendants."
Cons: "Travelers should be told that Gate 2 to Kumasi will be empty when you get there and that you should go around the corner to the transit area and wait for your flight there. They should let you know that they will announce the flight from the transit area."
Pros: "Seat was very comfortable and the air stewards were good"
Cons: "The entertainment system not working correctly and the food was poor"
Cons: "Entertainment is non existent. Plane is tatty."
Pros: "The crew was okay, though a little bit occupied and thus ignoring some of the customers' requests. The seats are comfortable and spacious with enough leg room"
Cons: "The food could have been better. Honestly much better"
Pros: "The crew was great. Extremely accommodating for families."
Cons: "Flight attendants where bothered to serve us beer, water or any other snack during he flight. I had to beg in both occasions to have my tray taken from my seat."
Pros: "Excellent airline overall Great seats for sleeping"
Cons: "Business class seats are not well appointed Nowhere to put a bottle of water - storage handbag and shoes etc could not be reached without undoing the seatbelt and screen far away from the seat Voice commentary was muffled and therefore unable to be heard"
Pros: "luggage take time to receive , over 1 h"
Cons: "luggage tale long time to receive"
Pros: "Leg space, TV screen and entertainment and the decline of the seat."
Cons: "The toilets floors could be cleaned often. The food service cart could move for urgent pass to the toilet."
Pros: "Nice crew"
Cons: "Aircraft and business seat just medium Food quite as fast-food service"
Pros: "Having never even heard of Ethiopian Airline, our expectations weren’t very high. We found the boarding process to work well. The staff was great and the meals were very good. The flights were on time and efficient."
Cons: "On many of the flights we had to use the roll up stairs. The water that they served tasted like tap water. The seats seem closer (less leg room) than other airlines."
Pros: "Everything was on time, high quality, and enjoyable"
Cons: "There was a fight on the llane but it was because a passenger with mental issues was provoked by a couple so ahe beat up the wife. This was not caused by ET and crew at all, but they stopped it."
Cons: "Waiting for customer service"
Pros: "Excellent food, very friendly and helpful crew e"
Cons: "Entertainment center did not work Limited storage place in business class for items like mobile devices etc"
Cons: "flight smelled like pee"
Pros: "Food was pretty good. Flight attendants were very nice, however they didn’t do too much on a screaming baby that wouldn’t shut up the entire flight."
Cons: "Late take off from Newark led to us almost missing our connections to Johannesburg. We were moving like sheep herded to buses. Seemed very unorganized. The inflight entertainment was very basic compared to other star alliance flights in the states. Can’t understand the pilots very well when they spoke English. P"
Pros: "nothing was exceptional good."
Cons: "luggage did not arrive. airport services were not good."
Pros: "The food served is awesome and sufficient. The flights are comfortable and the crew are friendly. My luggage came right on time and was properly handled"
Cons: "Well there was no entertainment in the flight. That is it"
Pros: "We were told by United that Ethiopian Airlines does not allow more than 2 checked bags per customer, but that is absolutely not the case. We ended up driving to LA and found that Ethiopian accepts as many bags as we will pay for."
Pros: "Aircraft A350 super nice entertainment t equipment and interior very clean."
Cons: "Lost my luggage, could not trace it and no compensation."
Pros: "The plane is spacious lost of leg room"
Cons: "can improve on the food"
Cons: "Everything, from Customer Service, flight, baggage handling"
Cons: "Everything was bad, very upset !"
Pros: "Plane size, entertainment options and food were all great. Lots of free drinks available and we got plenty of wine. Blankets and pillows were great also."
Cons: "Great service. Plane took off a few minutes late but nothing major."
Cons: "The security line was very long and one security monitor check person was holding up the line - taking her time. Even the othe security people at the gate were trying to push her along. Most of the people getting on this flight had a short layover time. Escape ially with the previous flight being late."
Pros: "Great Price Excellent dinner in economy for such a short flight (1.45) Quick, friendly service"
Cons: "Entertainment System is a tad bit outdated on this particular aircraft (737-8) but it was a shorthaul flight and their long haul flights have much better option. \ My seat - although in the exit row (with plenty of leg room) was uncomformable"
Pros: "USB plug, nice TV/ entertainment"
Cons: "I sent them an email about an issue with my flight but they didn't get back to me"
Cons: "Chairs were not reclining. Asked for blanket and didn't get one so I was cold."
Pros: "Cabin crew were all charming."
Cons: "Unfortunately, I had to request earphones (which were not supplied in the seat pocket in front of me) five times from three different attendants over the course of an hour and a quarter before I was given them. This was not just so I could watch a movie but because the quality of the plane's public address system made it very difficult to listen to the announcements from the captain and the crew. Listening on earphones I was able to hear everything clearly. Why it had to take so long just to give me earphones I don't know."
Pros: "Great prices, and helpful staff"
Cons: "The food was mediocre, almost poor."
Pros: "Check-in and Boarding took forever. Cabin was very warm and passengers around me were extremely loud, practicallly yelling. Considering the flight was 3 AM, this was not appreciated."
Pros: "Excellent chicken dish"
Pros: "When I originally booked this trip it was with one connection and a 16 hour commute time. They added legs to my trip which significantly increased travel time. I tried to cancel my flight because I booked the flight with the necessity of arriving by specific days and times and they insisted on charging me for it so I just forfeited my seat and trip all together. There's nothing good to say about Ethiopian airlines."
Cons: "They are very unprofessional and unhelpful and I'll never book them again."
Cons: "Crew was not friendly and seemed to ignore my requests. Seat was not comfortable. Food was okay."
Pros: "POLITE AND GENTLE CREWS. SERVICE WITH A SMILE. AIR FARE REASONABLE COMPARED TO OTHER AIRLINES"
Cons: "IF FARE IS CHEAP THAN THAT DOES NOT MEAN THE SERVICES SHOULD BE POOR"
Pros: "Crew on flight were very nice and responding."
Cons: "The flight was delayed but they didn't tell us, they kept saying we are about to board the flight in a few minute. eventually it was an hour late. It's not a big delay but the way they acted like they didn't know anything and didn't tell us anything was not OK. Other then that flight was fine. there is no electricity or multimedia and not even a USB charge!"
Cons: "On both flights. From Tel Aviv to Addis Ababa and from Addis Ababa to Tel Aviv my seat would not recline. These were night flights and the seat in front of me did recline. so it was a very unpleasent experiance"
Pros: "The food and the crew were nice. The entertainment would go in and out, with the buttons malfunctioning at times."
Cons: "Started boarding 4 hours after scheduled departure. Though there was bad weather, our departure was still delayed way past the "adverse weather" conditions at the airport. In the 4 hours we were in Washington, there was no communication whatsoever. No one to inform us of us potentially missing our ADD to JHB connecting flight. None of the workers wanted to help us."
Pros: "Would have liked to have seen more of the cabin crew, but they were pleasant."
Cons: "Food choice was limited. Ethiopian often ran out of meals and just gave me whatever option they had left. Entertainment system didn't always work properly."
Pros: "Seats were comfortable & some of the cabin crew were courteous"
Cons: "Flight delayed due to confusion at boarding gate, unprepared airport staff, wrong info on monitors. Again lack of food, forced to take whatever food they give you or you're told sorry, how can one side serve only fish while the other side chicken??? Vegetarians doomed as they don't get anything & are left without food! Major improvement required in food choices & availability! Our row of seats did not have volume on the tv monitors hence could not use!"
Pros: "The crew was very nice, beer on the flight is always a nice touch , plenty of food and beverages. Nice collection of movies and music. Food is OK. We had a 10 Hour connection at Addis Ababba, and we were provided with a city tour at the first time, and hotel at the second. I liked the Injira :)"
Cons: "Overall, it's kinda depressing to fly with Ethiopian, the whole experience, from the colors of the uniforms, to the big African people, there was not enough room to seat next to other person, we and some people we met on the flight experienced the same thing. Addis Ababba was very not welcoming, we had a small tour at the city, the people are aggressive, we heard a lot of "farengie" all the time - "foreigners", everything was very expensive, because tourist have a lot of money... they are not afraid to touch you, even at the face. if somebody offers you guiding, they will ask for money later on and will take you to expensive places."
Pros: "EVERY THING WAS ON TIME"
Cons: "FOOD NOT GOOD"
Pros: "The seats on business were comfy, the service excellent, the movie selection was fair to poor, the food was also fair to good largely because they served a heavy lunch rather than a light breakfast."
Cons: "The food and movie selection."
Cons: "The food was terrible, the crew was rude, the seats were small, the plane was dirty inside"
Pros: "Everything is good but there are kids make noisy during the sleeping and no one stop them."
Pros: "The crew was amazing - so helpful and so accommodating"
Pros: "More leg room than traditional American carriers. Flight crew is a little different, but would fly them again when going to Asia. I felt safe and was happy with service."
Pros: "Food was good! Crew spoke great English."
Cons: "6 hour plane ride with no TVs/entertainment options were unclear, and no meal from PEK-HKT. Outdated entertainment system on 11hr flight from YVR-PEK. Beijing airport was an absolute maze, we got sent in 8 different directions from the moment we got off our plane!"
Pros: "Plane didn't crash! :)"
Cons: "My issues were with the other passengers, not with anything the airline could've prevented. It's a budget airline, you get a budget experience, but I didn't have any huge problems with anything."
Pros: "The food was good."
Cons: "Could have usb outlets for devices. Connecting flight could have arrived on time. Airline don’t lose your luggage."
Cons: "Decent budget flights. Short transfer time onto second leg was perfect and easy to follow. Only advice is not to use e.dreamers as agent, they add on a hefty fee unable to back out of. Lesson learnt!"
Pros: "Friendly and helpful crew. Efficient heck-in."
Cons: "Airplane food and overpriced extra baggage."
Cons: "We only had one hour to catch our connecting flight, which was canceled and rescheduled by air China not by customer. Rude!"
Cons: "Meals need to be improved"
Pros: "On time departure, courteous crew."
Cons: "Departed an hour and a half late"
Cons: "The flight had 02:30 delay due to a technical problem, when we Arrive the luggage was broken."
Cons: "The flight was cancelled. How can i get my money back? Thanks for your help!"
Pros: "I think the food served on the flight has improved significantly over the last few years. I've been flying Air China for the past few years and am very impressed by the progress made by Air China. I will continue to be a loyal customer of this airline. Thanks!"
Cons: "Language big problem with the crew and not very professiona. Touch screen monitors doesn’t work well, after a while you get fed up.."
Pros: "There is nothing I liked about Air China. It is a joke of an airline."
Cons: "Things I didn't like: 1. Cannot use smartphones during the entirety of the flight: customers should be warned that smartphones are not allowed to be used during the entire flight. I would not of chosen this horrible airlines if I'd known. I would of gladly spent hundreds more on another airline to avoid this inconvenience. I saved games and movies I wanted to play onto my phone for my 20hr flight and learned from the flight attendant that phones usage was not permitted. What a waste. Plus their movie selections were very limited and a complete joke compared to American, Delta, Virgin, or JetBlue. 2. Food: HORRIBLE TASTING FOOD. Air China should be ashamed of themselves to represent "Chinese food" in this way. I found 3 out of 4 of my meals completely inedible and absolutely disgusting. 3. Most cramped seats I've ever flew in: These seats are just tests to see how much you can put up with flying."
Cons: "First , all 4 luggages were disappeared in the airport. When we got it is 7 hrs later . Second, 3 out of 4 luggages were broke. Try to call airline, no one answer and help ... very disappointed .. never has those problems with other airlines. Third, delay the airlines without airline people help.. delay almost 10 hrs to flight back to HK .. never buy this airline ticket.. very bad service.."
Pros: "boarding on time! departing on time! ..."
Cons: "no free Christmas gift"
Pros: "Good service, comfortable seats"
Pros: "The crew, the boarding, the plane and the food were all fine."
Cons: "The plane just did not take off for 2 hours. I missed my connection flight and have to wait at the airport for additional 24 hours. Very exhausting and unpleasant experience."
Pros: "Meals were decent, Staff was VERY attentive, courteous and polite. Ride was very smooth. Didn't hear much from the pilots, which is ok!"
Cons: "The no-phone, no-internet rule is absurd. I could have really used some internet-for-purchase on a 13 hour flight. Some movies were only in Chinese with no subtitles and the games seemed to require a separate controller with X/Y buttons. Overall blah score entertainment. Announcements were too frequent an intrusive, especially when they're repeating the same thing 2 minutes apart. Also, the weird rules--shades must be up during takeoff, but must be down while we were in the air. Seat must be up during meal time. Learn to chill a little China Air."
Pros: "Selection of entertainment. Regular beverage service. Nice staff."
Cons: "Food selection."
Pros: "Fare prices were inexpensive."
Cons: "1 out of the 2 meals did not taste like much. Meat was extremely chewy. 2 hour layover was not enough time to do customs and re-check-in through security to catch the domestic flight. Beijing airport employees barely knew where to direct you for reacquiring a new flight."
Cons: "Not enough meals or snacks were offered. food and beverages below other airlines"
Pros: "The flight was inexpensive."
Cons: "The bathrooms were disgusting. Toilet seats had deeply etched crusty yellow stains. My pillow had someone's long hair on it and shunks of shaggy lint (I wouldn't use an airline pillow, but still a revolting sight). Air China has a strictly enforced prohibition against using cell phones (even in flight mode) so if you haven't brought a laptop or tablet you're stuck with their limited entertainment system options."
Cons: "Well, the aircraft doesn’t have TV at the back of each seat."
Pros: "Cheapest flight"
Cons: "The food"
Pros: "Service is pretty good but the food not"
Pros: "The service and comfort were Ok. Breakfast was poor."
Cons: "MY LUGGAGE WAS LOST. SENT TO CAMBODIA INSTEAD OF NAGOYA! ARRIVED 5 DAYS LATER AD WAS SERIOUSLY DAMAGED. NOW I AM PREPARING A COMPLAINT."
Cons: "Plane were smelly Crew could not speak English Baggage didn't come"
Cons: "We couldn't use out phones, all I wanted to do is listen to music I already have save to my phone. The food was horrible."
Cons: "80 minutes delay without explanation."
Pros: "If you want to have a pleasant trip to a city that is not Beijing, use another airline. Young people from Beijing are extremely cranky and unfriendly, especial when you get kids with you."
Cons: "Delayed twice - on my way to an my overnight layover to see a friend in Beijing and then on my way to Tokyo."
Pros: "When the flight delays, as least the crew need to tell the passengers when the flight will be fight or boarding."
Cons: "Delayed twice , served bad food, expired cookies and missing a luggage. 1st tym flying and last. You know what they say, " you get what you paid for"."
Pros: "The food was fine."
Cons: "The flight was two hours delayed, so I almost missed my next one--which was international."
Cons: "6+ hour delay with no updates or communication so we had to stay crowded and huddled by the gate the whole time (and in the middle of the night)"
Pros: "GOOD ATTITUDE"
Cons: "my stuff in the checked luggage was missing, obviously somebody took it from my luggage, also, my luggage bag was broken due to the rudeness of staff. very very disappointed."
Cons: "More delay from Beijing to Guangzhou."
Cons: "My first two flights were delayed (1st flight from Changsha to Beijing was delayed for 4 hours and 2nd flight from Beijing to Houston was delayed for 45 mins), so I missed my last flight from Houston to Orlando to go home! And! They lost both of my luggages! Now I'm forced to stay in Houston airport overnight to catch next flight to go home tomorrow morning. Air China did NOT help anything! They wouldn't even help me rebook my flight when they know I will miss my last connect flight."
Pros: "the food wasnt bad"
Cons: "delayed 2 hours with no explanation, then delayed on plane for another hour and a half with no explanation. Air china is nothing like flying in the US. they dont tell you anything thats going on and definitely make you feel small in the grand scheme of things"
Pros: "Very comfortable business class seats, very attentive service. My husband left his electronic devices on the plain and it was very easy to receive back."
Cons: "I wish the food was better."
Cons: "My passsengerwere not arrived"
Cons: "Entertainment system mostly included Chinese movies and TV shows and almost none in English which makes no sense."
Pros: "Movie selection was okay, could have been better but there was enough to make a 12 hour flight passable."
Cons: "Traveling from Bangkok we were required to go through security twice more at Beijing from some reason, and then again prior to boarding our carry-ons were checked again and all water/liquids taken from us. This became a problem because after the initial meal and drink service there was no service for more than six hours. For at 12 hour flight only two meals were offered. The flight attendants were scarce and unwilling to help people, even closing the curtains to their work areas. My girlfriend is on medication and shouldn't become dehydrated so I was forced to "acquire" a bottle of water from the service area when the attendant left. The food was atrocious, far worse than when we flew from San Francisco to Beijing for some reason. I believe the crew was understaffed and tired. Overall it was extremely disappointing and I will do my best never to fly with them again, or through Beijing airport."