On time, very smooth check in at Istanbul Airport.
The flight was really hot, I am not sure why but there weren’t any air vents for the seats. We had to use our own personal fans to stay cool. The entertainment system was pretty old and hasn’t been updated in a long time. The touch screen wasn’t responsive at all.
I had overall great experience.
I was not a fan of this airline, we took off late the crew was bossy and the plane smelled.
Pros: "Entertainment was great!"
Cons: "The check-in was stressful and congested."
Pros: "Good service. Great price."
Pros: "The best airline"
Cons: "My above head storage was occupied with airline stuff. They boarded a little late and there were no separate lines for front and back of the plane."
Cons: "Transferring from an international flight to a domestic flight was difficult. This flight was a joint flight between Turkish airlines and China Southern, there should have been someone from China Southern to help us transfer when we landed. I asked the crew at the plane whether someone will help us transfer and they said yes, but there was none. At the very least, how to transfer to domestic flights has to be part of the customs video. Finding where to go was difficult for someone that does not know Chinese."
Cons: "No one came with drink carts until halfway through the flight. I was very hungry, never offered food. Boarding was late but no communication from staff."
Cons: "Food is not great and the flight was delayed by an hour"
Pros: "Great helpful staff, nice cabin layout with lots of space to sleep, excellent food, free internet, Live TV - what else could you ask for."
Cons: "There was nothing really to dislike here."
Pros: "Fast boarding"
Cons: "A little bit hot on board"
Pros: "The crew were all very nice and the food was good."
Cons: "Smallest leg room I have ever seen"
Pros: "Care from the crew and consideration"
Pros: "Everything was great."
Pros: "Really good food, good movies, overall nice feel."
Cons: "Chairs are a bit tightly packed, but not too bad."
Pros: "All fright attendants were so seriously working in any occasion. All pilots Of my flights were excellent, their taking offs and landings were very smooth. I was very comfortable all the time."
Pros: "flight departed Jhb on time and arrived in Istanbul a few mins earlier than scheduled"
Cons: "1.cabin temperature varied from cold to very warm 2.I asked the cabin crew for a blanket but they forgot about it 3.I ordered a whisky with ice - was given half a tot with 2 small blocks of ice 4.only one person was serving drinks and food on my aisle so it was very slow service (other aisle had 2 crew serving)"
Pros: "No complaints about the plane, staff etc and its probably no worse than any other airline"
Cons: "Long overnight flight in Economy Class, little legroom. As I am larger than average and find it hard to sleep on flights, the cramped conditions were extremely uncomfortable"
Pros: "I'm 6 ft 2. Legspace was adequate, and no silly boxes under the seats like other airlines that obstruct your feet. Great entertainment systems - modern, good selection. Food and staff excellent."
Cons: "Their online checkin systems could operate a bit more smoothly. At one point, I had to go in in person, because the online checkin site had an already past flight from their codeshare partner SAS showing up as the next flight, and I couldn't perform online checkin as a result."
Pros: "everything was perfect"
Cons: "They are telling me because I booked with Kayak through PriceLine or vice versa they will not give me any hotel for my 14 hours lay over."
Pros: "Friendly crew"
Cons: "The issue of excess baggage. Would appreciate to buy on line before my flight so that I know how much to carry and also that I am covered before leaving home. Payment at the airport may be too costly as well as unreasonable. It's like a penalty for having excess luggage. This is the reason I prefer flying with EMIRATES because they afford me to but pay fir excess luggage before my departure. Planning ahead is key"
Cons: "Making my long trip for 9 hours seating beside big fat guy takes his seat and half of mine, asking the crew to change my seat and telling me there is no space available and I can see there's free seats it was so rude, my back hurts me a lot this day and the day next because i was seating with slope."
Pros: "The flight was quite comfortable. We lucked out with only a partially filled flight leaving extra space to sleep. Service was friendly and the food was excellent! I was fed twice on my 9hour flight and once on my 4hour flight. Great in flight entertainment."
Cons: "No complaints."
Pros: "The seats in economy were very comfortable, food was excellent (and surprising given it was a short flight), crew was friendly and accommodating, entertainment selection was excellent"
Cons: "Boarding was slightly chaotic--no one boarded according to group number and people who were not priority used the priority line anyway once all of the members had gone through."
Pros: "The food was impeccable- would compete favorably against Etihad, Singapore, Cathay or Emirates Courteous crew who would be the very best with some more training in making customers feel special. Excellent business cabin"
Cons: "Slightly edgy crew"
Pros: "Great service, smooth flight, and overall a pleasure to fly with."
Pros: "The entertainment"
Cons: "every other thing 1 the host ladies are not pilot and were in my back long before the pilot speak of it like closing the TV or the seats"
Cons: "Luggage was held back in Istanbul. It was broken into and never made it to NYC. They shipped to Texas at which point it had been opened and rifled through. Unprofessional."
Pros: "Food and Crew"
Cons: "The fact that the boarding was by bus and not through a sleeve detracts from the process."
Pros: "Entertainment made the long flight fly by"
Cons: "We are 6'+ and leg room was very limited"
Cons: "the kosher food was poor"
Cons: "This flight was cancelled due to weather conditions in Turkey, a snow storm that caused the Istanbul airport to be closed. I tried to reschedule my flight but was delayed 4 days which meant I was going to miss my work for 3 days."
Pros: "very comfortable and plesant"
Pros: "Food is excellent, staff great."
Cons: "Not nearly enough leg room for an international flight!!"
Pros: "The best part is that Kayak is asking for feed back. As for TK, the food is best."
Cons: "Boarding was a chaios, people cutting the line from right and left. Sad part is that the staff do not care!!! No individual seat entertainment offered on EBL flights! Old fashioned overhead monitors are available but hard to see from most seats because of size and distance!!"
Pros: "Food was good , crew was nice, entertainment was good"
Cons: "They lost my bag, no apology until I had to write a complaint, no reimbursement of anykind for bag arriving 3 days latter, and I can go on...."
Pros: "Entertainment system is excellent, food is solid and plentiful."
Cons: "I've flown Turkish a few times before, and they're generally pretty good for the price. This trip was different. Despite Turkish Airlines policies outlined in their "Customer Rights," I received no notification that the flight was delayed 3 hours, and there was no notification at the JoBurg airport until you go to the counter to check in. JoBurg staff - which are Menzies third-party contractors, not Turkish staff - were disorganized, uncommunicative, and unhelpful. Only one person at the check in desk seemed to have authorization to make any changes, so all other agents were running back and forth to speak with him, and not communicating with passengers. It took over an hour to get clarity on the situation and rebook my connecting flight to Washington for a different flight 8 hours later. The only compensation offered was one meal voucher worth R100 (roughly $7). They would not even look at other Star Alliance flights for early arrival in Washington, and said they were not authorized to consider upgrading my ticket. When I called the Turkish customer service, they essentially said "What do you want us to do about it? You have to submit a formal complaint." Boarding was totally disorganized. In theory there are boarding groups, but after business class and all the high-ranking loyalty members, it's pretty much a mad rush. This seems to be the common practice for Turkish now. In general, Turkish has a great entertainment system on all their long-haul flights, with tons of movies - including very new releases - music, games, etc. They also provide complimentary kits with socks, slippers, eye mask, earplugs and dental kit, even for economy passengers. The meals are fairly good for airlines. However, legroom in economy isn't great. I'm 6'1", and had difficulty getting comfortable with my knees jammed into the back of the seat in front of me. On this particular flight, I was in row 18. The cabin crew were frantic, disorganized, and shouting to each other across passengers. One half of our row was served the meal, and the other half had to wait over 30 minutes to be served for some reason. By that time the vegetarian option was no longer available. Crew also had to run back and forth between service carts because they were frequently out of very common beverages (like sparkling water. And ice.), and on two occasions crew left a drawer from a cart full of trash sitting in the aisle. There were several times that crew ran carts into passengers - including once into my knee that was not in the aisle - and didn't even acknowledge doing so. They also stopped the carts in front of occupied lavatories, temporarily trapping passengers. So not terribly professional. While not specifically on this flight, the experience in Istanbul airport with Turkish Airlines' staff was awful. Zero interest in helping, rude and dismissive, and overall terrible."
Pros: "I left my iPad in the seat back of my previous flight to Istanbul and by the next morning they had my iPad to me and Hungary! Very professional!"
Cons: "The food , the drinks were not cold"
Pros: "outstanding flight assistances, excellent food."
Pros: "that we got to check in 2 bags"
Cons: "-lost one of my bags"
Pros: "Food and service"
Cons: "comfort seat, and narrowness"
Pros: "It is on time, crew is professional. In general, the flight was ok."
Cons: "Pillows & blankets are not always available. Seats are not comfortable. More bread is needed for the breakfast meal."
Pros: "The movies and the gift to the kids were good."
Cons: "The attendant should make more rounds in such a long flight."
Pros: "very nice flight."
Cons: "The vegetarian dish could not be arranged in this case, although it was totally the fault of the third party website"
Worst experience ever for my family, on so many levels will never fly with them again.
Cons: "AC changed departure lounges and nearly missed flight."
Pros: "Great service, a lot of legroom"
Cons: "Not really happy about the food choices"
Pros: "Overnight flight so slept. Flight attendants were friendly and helpful."
Cons: "Cramped seating. No entertainment."
Cons: "No potable water on board meant no tea or coffee."
Pros: "The flight attendants were polite but didn’t go out of their way to help out."
Cons: "No room to store carry on and nobody seemed to care that all space was taken close to our seats. We felt penalized because others abused the system while we were trying to follow the rules."
Pros: "Able to Get later flight since original flight cancelled."
Cons: "flight delayed 2 hrs because of weather. Staff did not want to reschedule my next connector, just the Toronto flight"
Cons: "delayed and sat on tarmac for 2.5 hrs"
Pros: "I usually have a smooth experience with Air Canada. Haven't had any problems on board. Unfortunately I had a bad experience with my baggage."
Cons: "The check-in person said my baggage (oversized, and a keyboard) would make it through to my final destination even though I had another flight on a separate reservation. I specifically asked because I wanted to know if I needed to pick it up when I landed after the first leg in Toronto. He said I'd only have to go through customs and my bag will make it all the way home to Vancouver. Well, I felt weird about it and when I got off in Toronto I noticed that my baggage receipt said Toronto on it (not Vancouver). I decided to forego the connections gate because I was unsure. Lucky that I did because lo and behold, my keyboard bag was waiting for me at baggage claim. Had I trusted the check-in guy, I would've possibly lost over $1000 worth of equipment. That's not something that can easily be forgiven."
Pros: "Accommodations given fue to cancellation"
Cons: "Extra baggage fees and experience with some of the crew"
Pros: "Everything is good"
Cons: "Almost no"
Cons: "delayes again....."
Pros: "The flight was good, on time, and comfortable. Crew was polite and informative."
Cons: "The sound did not work on my screen, even after trying 3 different sets of headphones."
Pros: "Crew was friendly and nice. Let you jump to other open seats once in the air."
Cons: "Seats were incredibly tight. If you're taller than 5'10", your knees will touch the front seat. You can pay to upgrade or just change your seats for free if the bigger ones are open. They won't check you in to your connecting flight like other airlines so beware as others have entibies this. And don't expect to be on time. 3if 4 of our flights were delayed ranging from 30 minutes to 3 hours. Hope that you have a long connection."
Pros: "My good friend John came to pick me up even though it arrived at 1 am instead of 9 pm....."
Cons: "The wait for plane to be ready. There was a technical problem which delayed it. They gave us a discount coupon and I don't even know what kind of discount we will get. They should have just given us a free one way for a similar route."
Pros: "airline hostess were friendly and positive"
Cons: "food - seats tight"
Pros: "Seats comfortable"
Cons: "No overhead bin for centre section of row that my seat was in made it very inconvenient. It seemed to take far too long to offload the plane at the gate; we waited over 10 minutes for the door to open."
Pros: "Very professional but also pleasant. Clean, good food."
Cons: "I was sat next to a dementia patient who were urinating on himself and the seat all over. I endured the smell for 10 hrs. The crew gave me a mask for it. No accommodations. I did not eat or drink obviously. He had been given special accommodation or sat with a caretaker"
Pros: "The in-flight entertainment system in the headrest was very robust. My children remained engaged for almost the entire 16hr flight...the flight attendants were not stingy with the food or drink and even allowed me to get a beverage in-between the services to take my medicine."
Cons: "The baggage pickup in Beijing took forever! Over an hour after arriving at the baggage carrosel! My car seats were in two different places (on the belt and in an oversize area). On a minor note, I was unable to get a stamp in my passport after using the automated machine...sad...I would have stood in the line to get the stamp if I was told ahead of time..."
Pros: "Overall I enjoyed the movies provided. In the three week span I had a lot of the movie choices overlapped. However, I found that there were many options provided that allowed me to find movies I had not seen yet even though they were not released within the past 3-5 years."
Cons: "I felt like I was constantly being bumped sitting in the aisle seat. I also was not a fan of the breakfast options."
Pros: "politeness of staff"
Cons: "all was great"
Pros: "Comfortable aircraft - 767"
Cons: "What food? Salt pretzels are not even truly safely edible!"
Pros: "Crew friendly and helpful. Short flight. Great service (got a soda and pretzels on a 30 minute flight)"
Cons: "Small, worn plane."
Pros: "- On time performance - Friendly crew - Comfortable flights"
Cons: "- Lengthy check-in. We waited one hour in line to check-in. - Flight had no access to a gate. Boarding done through tarmac and buses."
Pros: "Food was okay"
Cons: "Rude people on board, crew didnt do anything about this."
Cons: "The flight was fine, but when I got home, I had two charges on my credit card from Air Canada. When I called, the woman didn't know what they could be for, so she told me to email Air Canada flight feedback. I still haven't heard from them."
Pros: "Boarding was efficiently handled"
Cons: "Very delayed flight with everyone ON the plane. Tiny seats in coach - very cramped Also food not very good."
Pros: "Seat had decent leg room, but had to pay an additional $60+ dollars for it."
Cons: "Paying for food on a flight that's over 5 hours is very poor form. Food was of very poor quality. Beverage service came around once early on and then not again until almost landing. Asked for another beverage about half way through the flight and it never came. Plane was dirty."
Pros: "New interior felt clean and the new entertainment system felt responsive with a large amount of movies and shows to view"
Cons: "seats were very hard with reduced legroom after you recline. Lavatories were far and few. Food was mediocre with 3 meals, I had to ask for extras."
Cons: "My biggest complaint regarding air Canada is the poor service and indifference typically exhibited by their service staff."
Pros: "IT was a good non stop flight. A little uncomfortable for long legged people---but OK. We really liked the NON STOP Thank you AIR CANADA Erica Ann and Nicholas"
Cons: "Very slow service"
Cons: "The flight was delayed. Air Canada didn't provide hotel accommodation for missing connection. Only reimburse C$100 for hotel stay. The cheapest hotel found near the airport cost C$185. Only gave us C$10 per person for meal. We'll never fly Air Canada again."
Pros: "I liked the comfort and the service"
Cons: "the long delay in Montreal"
Cons: "Was disappointed that there were no food/snack options on a 6-hour international flight. Also no pillows or blankets on a redeye"
Cons: "The plane was up and down twice when it landfall."
Pros: "One of the stewardess is really cute and she speaks French"
Cons: "The cabinet temperature is ridiculously low and they only offer a thin blanket"
Pros: "We boarded very quickly! The staff were extremely friendly and made our thirteen hour ride pleasurable. The inflight entertainment had a great deal of new shows and movies. The seats had a decent size and good enough leg room. The flight was smooth, and we took off at a good time. The food was fairly good as well!"
Pros: "Love the direct Air Canada flight from Montreal to San Salvador. In the past, there was a stop in Turks & Caicos but this time (19-26 April) the flight was direct. Please keep it that way... Thank you"
Pros: "Professional, experienced crew."
Cons: "Food was no better than I remember from years ago- I forgot to pack my own lunch and wish I had."
Cons: "I didn't like the fact that my flight from the United Kingdom came in late and that resulted to missing my flight to Indianaplis and ruined my entire plan for the day."
Pros: "Overall fair experience"
Cons: "Would have liked if the crew was a bit more friendlier. But they were professional for the most part."
Cons: "The seats could have been a bit more roomier but other than that I can't complain."
Pros: "nothing was overpowering good, just an average flight there & back"
Cons: "the entertainment system was terrible"
Pros: "crew is excellent"
Cons: "small space"
Pros: "The Flight attendants were polite, efficient, and took care of business. The plane was nice, reasonably clean, and we were kept well informed."
Cons: "The In flight entertainment system had an extremely poor music selection. There were only one to three albums per genre, none of which I had heard of before. Music doesn't take up a lot of data, and there are tons of independent artists who would be willing to put their music up for little to no royalty payment. This is an easy fix. 2/3 of my bags were left in Toronto."
Pros: "Asian flavored snack mix was way better than stale peanuts. Check in, gate, and attendant staff were A+."
Three hour delay on a 1.2 hour flight. Ground staff made us wait in the boarding area for around 2 hours even though the aircraft hadn't even arrived yet. No updates, no refreshments - not even water. Then we finally boarded to discover MH wasn't even doing meal service on this sector anymore. Just a bag of peanuts and tiny cup of orange juice. So close to five hours without serving water!
Pros: "The staff was really nice when I asked for the green tea they make sure you get it"
Cons: "The entertainment unit was constantly malfunctioning"
Cons: "very delayed flight in addition slow flying what should have taken 52 minutes ended 1 hour 20 min to add to that poor cabin crew management of Business Class disembarking excruciating slowly added another delay of 20 minutes!"
Pros: "Luggage allowance."
Pros: "Cool and excellent service."
Pros: "The food"
Cons: "I was given a window seat but without a window. I felt I cannot breath. I saw many empty seats around"
Pros: "Everything was good about this flight"
Cons: "They need to have at least 5 to 10 vegetarian meal on board."
Pros: "cabin crew very friendly and professional"
Cons: "Seats cramped; not enough space, especially for long haul. Provide more space! Earphones didn’t work. Could not enjoy entertainment. Seat would not recline. Slow checking. Not enough counter staff. Check in counter contractor staff inexperienced and held us up for over an hour due to unfamiliar"
Pros: "On time"
Cons: "2 times flight per day"
Pros: "Gotta love seats in business class that lie flat and even give you a little bit of a massage. Superb crew."
Pros: "The flight was pleasant, the staff were delightful, and the plane (a new 737-800) was very comfortably configured."
Cons: "Check-in took an intolerably long time (45 minutes)."
Cons: "Whilst the main meal was ok, as far as breakfast on the LHR to KUL sector was concerned, by the time I was served my preference was no longer available. The crew member who served me made no attempt to see if another colleague had my preference available."
Cons: "Similarly delayed departure and arrived at HongKong over 11/2 hour later- poor service!"
Cons: "Fight was delayed"
Pros: "food was good and overall good economy class flight"
Cons: "distance between rows seems shorter than other airlines such as Emirates"
Pros: "The crew was very pleasant and professional. . The food bland but warm. But the seats were microscopic"
Cons: "Seats were tiny. My knees pressed to seat in front of me. I’m 73 inches tall"
Cons: "Prebooking a seat with Malaysian Airlines requires calling KL office which is always busy. It costs a lot if calling from the US, in addition to paying for the seats. It really turned me off."
Cons: "Economy class seats are getting tighter and smaller. When person in front reclines the seat you do not have much moving space left"
Pros: "Staff onboard were good"
Cons: "Many hours delay at Miri, MAS staff abandoned posts so they didn't have to deal with passengers. Apalling service"
Pros: "Attendants were very good"
Cons: "12 hrs in the air!!!"
Cons: "* Business lounge was pathetic with NO food, only drink and snack. * Boarding was not efficient and took longer that it should have so had a late take off. * Business class.... Ran out of food!?!?! What the heck! only water available for 6 of 16 seats! Pathetic * Terminals not updated so had to take transfer to another terminal to get my arranged ride."
Cons: "Delayed of baggage claims for 1 hour, flight retimed/delayed for more than 1hour"
Cons: "The flight was delayed for more than an hour. We had problem getting the attention of the crew as all of them were just hanging around the galley."
Cons: "Cabin crew were unprofessional and not much caring Food was rubbish"
Cons: "My checked bag did not arrive at my work city of Singapore. It took 2 days to be brought to my hotel despite my being told they would be on the next flight. I arrived back in Denpasar yesterday and, again, my bags are lost and I again I was told they would be on the next flight. I still do not have my bag. Seems to be a pattern with Malaysian Airways and I will avoid them in the future, Also, I left my Ipad plugged in at the Premier Lounge in Denpasar and realized it as I was boarding the plane. The Malaysian Air boarding staff got on radios and appeared to try to help by telling them to put aside for pick up upon my return. Yesterday, The Premiere lounge said they did not have it despite my name, email and phone number being written on the Ipad. Between Malaysian Air and the Lounge and their lack of concern and professionalism it was not a good trip. As One World Emerald member, I steer a lot of business towards these One World Airlines. I expect better treatment."
Pros: "Liked the USB port for recharging electronic devices"
Cons: "Seats were too close together. Not very comfortable. We were in row in front of emergency exit. Seats didn't recline. We should be alerted when we select these seats that they are uncomfortable."
Pros: "Food and hospitality"
Pros: "Over all flight experience ok, lack of boarding information and ran out of menu choice but rest ok."
Cons: "Arrived in one piece but my luggage didn't; flew from Auckland to Singapore via KL with a 2 hr layover; how luggage didn't make connecting flight is beyond me; maybe they just lose things"
Cons: "The flight was delayed 1.5hours"
Cons: "Food is always the same - soggy noodles and chicken or bland spaghetti and wilted veg with soggy fish. Seats cramped. Wasn't informed of gate change until 30 minutes later. Crew efficient but a little lacking in hospitality department."
Cons: "No beer or wine in business class! Did not want a meal, so I got water and a tiny pack of peanuts."
Pros: "Plane (A380)"
Cons: "Limited choice menu, some minor malfunctioning seats & screens"
Cons: "It appears the staff don't want to be there, long check in queues, poor in-flight service, average food, not even offer water in-flight, plane was dirty, entertainment average, not at the standard for a full service carrier."
Pros: "On time departure, nice aircraft and entertainment."
Pros: "Service in the plane"
Cons: "Service at the airport."
Cons: "Sorry to say the flight is always late. From Osaka to KL I had to wait 4 hours to connect to the next flight to Jakarta. Than on the way back from Jakarta to KL the flight was late again I just nearly made it for my connnecting flight to Osaka. Overall it was ok but something must be done for delayed flights."
Pros: "Crew was good in flight."
Cons: "The flight was excessively delayed. What was supposed to be a flight leaving at 2:25 AM left only at 4:15 AM or so. This is AFTER my original flight which I had booked for 1 AM was changed to 2:25 AM."
Pros: "spacious seat at row 5"
Cons: "The fish is merely edible. No IFE available."
Pros: "The plane was decent. The offering on the IFE was a good mix. Food was ok"
Cons: "The IFE froze. I alerted the crew but it took them nearly 1.5 hours to do a reset of the system. I barely managed to watch a movie and only managed that due to the fact that I had my own earphones. They collect their headsets way too early."
Pros: "Service is excellent"
Pros: "- On Time - Nice to include buns or bread for breakfast - Staffs should be more gracious and engaging."
Cons: "- Landing was rough and sudden - Hot drinks only served at the end of meal. It should be served together with meal. - Row 17 was last to be served. Rather hungry especially on transit flight from Singapore - No transit lounge and refreshments"
Pros: "Crew were friendly and professional."
Cons: "Cue to check-in was ridiculous! Employ more staff so that the wait time is comparable to other airlines. Alcohol - why is there no alcohol on the KUL/BKK leg? I thought that this was an international flight."
Pros: "I like the interior of the plane and the comfortable seats. I also appreciate the crew's warmth and efficiency. It was a very short flight hence I truly appreciate the snack and drinks provided and especially the fabulous ice cream treat on the return flight. I would certainly consider taking MAS again in future (this was my first MAS flight), despite the one glitch (please see what I didnt like) if the price is right."
Cons: "I had only one large backpack to be checked in (due to the minimum liquid that can be brought) and it was left at the airport somehow by whoever who was handling it. Waited for more than an hour at KLIA for it and finally made a loss baggage report. The staff at the loss baggage counter was only helpful after finding out that I am not a Malaysian. Needless to say, my bag flew on SQ and was rushed to my hotel 5 and half hours after landing. I also did not receive a copy of the baggage delivery report."
Pros: "Flights seat is comfortable"
Cons: "Delay and boarding at very last minute."
Pros: "Our plane was late coming from Bangkok. We had to run in KL to catch the next flight. We did not get our luggage when we arrived in Bali. Still don't have it after 24 hours."
Work on entertainment systems and seat comfort. Seats are very old and worn out. Entertainment systems not working,
Cons: "The travel was very good"
Pros: "Amazing friendly crew. Spot on entertainment!!!"
Cons: "Toilet facilities could have been cleaner"
Pros: "The crew whas perfect, the seats comforted and the food whas good."
Pros: "Pleasant check-in staff. Friendly flight attendants."
Cons: "Travelers should be told that Gate 2 to Kumasi will be empty when you get there and that you should go around the corner to the transit area and wait for your flight there. They should let you know that they will announce the flight from the transit area."
Pros: "Seat was very comfortable and the air stewards were good"
Cons: "The entertainment system not working correctly and the food was poor"
Cons: "Entertainment is non existent. Plane is tatty."
Pros: "The crew was okay, though a little bit occupied and thus ignoring some of the customers' requests. The seats are comfortable and spacious with enough leg room"
Cons: "The food could have been better. Honestly much better"
Pros: "The crew was great. Extremely accommodating for families."
Cons: "Flight attendants where bothered to serve us beer, water or any other snack during he flight. I had to beg in both occasions to have my tray taken from my seat."
Pros: "Excellent airline overall Great seats for sleeping"
Cons: "Business class seats are not well appointed Nowhere to put a bottle of water - storage handbag and shoes etc could not be reached without undoing the seatbelt and screen far away from the seat Voice commentary was muffled and therefore unable to be heard"
Pros: "luggage take time to receive , over 1 h"
Cons: "luggage tale long time to receive"
Pros: "Leg space, TV screen and entertainment and the decline of the seat."
Cons: "The toilets floors could be cleaned often. The food service cart could move for urgent pass to the toilet."
Pros: "Nice crew"
Cons: "Aircraft and business seat just medium Food quite as fast-food service"
Pros: "Having never even heard of Ethiopian Airline, our expectations weren’t very high. We found the boarding process to work well. The staff was great and the meals were very good. The flights were on time and efficient."
Cons: "On many of the flights we had to use the roll up stairs. The water that they served tasted like tap water. The seats seem closer (less leg room) than other airlines."
Pros: "Everything was on time, high quality, and enjoyable"
Cons: "There was a fight on the llane but it was because a passenger with mental issues was provoked by a couple so ahe beat up the wife. This was not caused by ET and crew at all, but they stopped it."
Cons: "Waiting for customer service"
Pros: "Excellent food, very friendly and helpful crew e"
Cons: "Entertainment center did not work Limited storage place in business class for items like mobile devices etc"
Cons: "flight smelled like pee"
Pros: "Food was pretty good. Flight attendants were very nice, however they didn’t do too much on a screaming baby that wouldn’t shut up the entire flight."
Cons: "Late take off from Newark led to us almost missing our connections to Johannesburg. We were moving like sheep herded to buses. Seemed very unorganized. The inflight entertainment was very basic compared to other star alliance flights in the states. Can’t understand the pilots very well when they spoke English. P"
Pros: "nothing was exceptional good."
Cons: "luggage did not arrive. airport services were not good."
Pros: "The food served is awesome and sufficient. The flights are comfortable and the crew are friendly. My luggage came right on time and was properly handled"
Cons: "Well there was no entertainment in the flight. That is it"
Pros: "We were told by United that Ethiopian Airlines does not allow more than 2 checked bags per customer, but that is absolutely not the case. We ended up driving to LA and found that Ethiopian accepts as many bags as we will pay for."
Pros: "Aircraft A350 super nice entertainment t equipment and interior very clean."
Cons: "Lost my luggage, could not trace it and no compensation."
Pros: "The plane is spacious lost of leg room"
Cons: "can improve on the food"
Cons: "Everything, from Customer Service, flight, baggage handling"
Cons: "Everything was bad, very upset !"
Pros: "Plane size, entertainment options and food were all great. Lots of free drinks available and we got plenty of wine. Blankets and pillows were great also."
Cons: "Great service. Plane took off a few minutes late but nothing major."
Cons: "The security line was very long and one security monitor check person was holding up the line - taking her time. Even the othe security people at the gate were trying to push her along. Most of the people getting on this flight had a short layover time. Escape ially with the previous flight being late."
Pros: "Great Price Excellent dinner in economy for such a short flight (1.45) Quick, friendly service"
Cons: "Entertainment System is a tad bit outdated on this particular aircraft (737-8) but it was a shorthaul flight and their long haul flights have much better option. \ My seat - although in the exit row (with plenty of leg room) was uncomformable"
Pros: "USB plug, nice TV/ entertainment"
Cons: "I sent them an email about an issue with my flight but they didn't get back to me"
Cons: "Chairs were not reclining. Asked for blanket and didn't get one so I was cold."
Pros: "Cabin crew were all charming."
Cons: "Unfortunately, I had to request earphones (which were not supplied in the seat pocket in front of me) five times from three different attendants over the course of an hour and a quarter before I was given them. This was not just so I could watch a movie but because the quality of the plane's public address system made it very difficult to listen to the announcements from the captain and the crew. Listening on earphones I was able to hear everything clearly. Why it had to take so long just to give me earphones I don't know."
Pros: "Great prices, and helpful staff"
Cons: "The food was mediocre, almost poor."
Pros: "Check-in and Boarding took forever. Cabin was very warm and passengers around me were extremely loud, practicallly yelling. Considering the flight was 3 AM, this was not appreciated."
Pros: "Excellent chicken dish"
Pros: "When I originally booked this trip it was with one connection and a 16 hour commute time. They added legs to my trip which significantly increased travel time. I tried to cancel my flight because I booked the flight with the necessity of arriving by specific days and times and they insisted on charging me for it so I just forfeited my seat and trip all together. There's nothing good to say about Ethiopian airlines."
Cons: "They are very unprofessional and unhelpful and I'll never book them again."
Cons: "Crew was not friendly and seemed to ignore my requests. Seat was not comfortable. Food was okay."
Pros: "POLITE AND GENTLE CREWS. SERVICE WITH A SMILE. AIR FARE REASONABLE COMPARED TO OTHER AIRLINES"
Cons: "IF FARE IS CHEAP THAN THAT DOES NOT MEAN THE SERVICES SHOULD BE POOR"
Pros: "Crew on flight were very nice and responding."
Cons: "The flight was delayed but they didn't tell us, they kept saying we are about to board the flight in a few minute. eventually it was an hour late. It's not a big delay but the way they acted like they didn't know anything and didn't tell us anything was not OK. Other then that flight was fine. there is no electricity or multimedia and not even a USB charge!"
Cons: "On both flights. From Tel Aviv to Addis Ababa and from Addis Ababa to Tel Aviv my seat would not recline. These were night flights and the seat in front of me did recline. so it was a very unpleasent experiance"
Pros: "The food and the crew were nice. The entertainment would go in and out, with the buttons malfunctioning at times."
Cons: "Started boarding 4 hours after scheduled departure. Though there was bad weather, our departure was still delayed way past the "adverse weather" conditions at the airport. In the 4 hours we were in Washington, there was no communication whatsoever. No one to inform us of us potentially missing our ADD to JHB connecting flight. None of the workers wanted to help us."
Pros: "Would have liked to have seen more of the cabin crew, but they were pleasant."
Cons: "Food choice was limited. Ethiopian often ran out of meals and just gave me whatever option they had left. Entertainment system didn't always work properly."
Pros: "Seats were comfortable & some of the cabin crew were courteous"
Cons: "Flight delayed due to confusion at boarding gate, unprepared airport staff, wrong info on monitors. Again lack of food, forced to take whatever food they give you or you're told sorry, how can one side serve only fish while the other side chicken??? Vegetarians doomed as they don't get anything & are left without food! Major improvement required in food choices & availability! Our row of seats did not have volume on the tv monitors hence could not use!"
Pros: "The crew was very nice, beer on the flight is always a nice touch , plenty of food and beverages. Nice collection of movies and music. Food is OK. We had a 10 Hour connection at Addis Ababba, and we were provided with a city tour at the first time, and hotel at the second. I liked the Injira :)"
Cons: "Overall, it's kinda depressing to fly with Ethiopian, the whole experience, from the colors of the uniforms, to the big African people, there was not enough room to seat next to other person, we and some people we met on the flight experienced the same thing. Addis Ababba was very not welcoming, we had a small tour at the city, the people are aggressive, we heard a lot of "farengie" all the time - "foreigners", everything was very expensive, because tourist have a lot of money... they are not afraid to touch you, even at the face. if somebody offers you guiding, they will ask for money later on and will take you to expensive places."
Pros: "EVERY THING WAS ON TIME"
Cons: "FOOD NOT GOOD"
Pros: "The crew was accommodating during the flight but spoke very little English and could not help with information on connecting flight."
Cons: "We missed our connecting flight due to a delay and the airline would not let us through because we could have made our second flight...."
Pros: "Food - Free dinners even for economy class. Entertainment - Every seat has a TV that offers multiple languages and tons of blockbuster movies from a variety of genres. They also offer many television shows in multiple languages and genres and video games. Roomy- The seats are as non-roomy as any airplane. However, the flight attendants don't give you any trouble when you want to just get up and walk around and talk to people. It gives the plane a roomy atmosphere. You can go to spacier sections of the plane to hang out."
Cons: "Nothing really."
Pros: "Food - Free dinners even for economy class. Entertainment - Every seat has a TV that offers multiple languages and tons of blockbuster movies from a variety of genres. They also offer many television shows in multiple languages and genres and video games. Roomy- The seats are as non-roomy as any airplane. However, the flight attendants don't give you any trouble when you want to just get up and walk around and talk to people. It gives the plane a roomy atmosphere. You can go to spacier sections of the plane to hang out."
Pros: "Great entertainment - The plane offers a ton of blockbuster movies that are recent and from many catagories. They also offer TV from different lands and video games and selection of languages to hear them in. Great food - Even economy passengers get great free food during the trip. For a trip as long as going from Washington DC to BeiJing, they give you two dinners. Roominess - The seats are as cramped as any airline. However, the flight attendants don't give you are trouble when you want to get up and walk around and stay standing and talking with people of a long time. It has two isles so it feels pretty roomy to get up and walk around. Friendly staff- They make american flight staffs look very rude."
Cons: "Leading up to the flight, customer service can only be contacted by email. Don't even try calling. They never pick up and won't get back to you. At least the flight is very good."
Cons: "The food was terrible, the crew was rude, the seats were small, the plane was dirty inside"
Pros: "Even woth premium economy it still wasnt as good as thought it was going to be."
Cons: "Planes need to update seats"
Pros: "The crew was adequate."
Cons: "The airplane was old and dirty."
Pros: "I booked this time China air for my parents and because of delayed flight we had very bad experience. Japanese boarding ticking staff were cooperative but seems they don’t have power"
Cons: "They said they understand situation but they were afraid to solve but there were staff name Ms. Umeda Ms. Yasukawa and Ms. Ai were very nice trying to handling the situation but as we were very cooperative and understanding that not their fault. My parents are old my mother can’t walk probably and Blood pleasure patient. I ask for room in Beijing because of 18 hours delayed stay. But they failed for get Hotel. But Japanese staff were nice also crew. I would love to give 5/5 rating but honestly was bad experience only because of delayed flight and couldn’t get recovery."
Pros: "Crew members, especially Cooper Pan, were excellent, friendly, thorough, accommodating. I felt like a special customer on this flight! Food was very good, and I appreciated the options of different meals. Also very little turbulence. Thank you, Air China!"
Cons: "Horrible experience of sitting on the tarmac for more than four hours with no air conditioning in New York on a 95 degree day. I thought I would die. There seemed to be no concern among the crew for our extreme discomfort."
Cons: "The flight is cancelled and nobody had notified us. I only find out when I went to airport. No good"
Pros: "crews are kind and help."
Cons: "entertainment system sucks, no internet"
Pros: "Movie selection was good."
Cons: "Flight attendants demeanor and customer friendly attitude left much to be desired."
Cons: "Our flight was severely delayed 6 hours from Heathrow, and that is where this horror story began. No one bothered to tell us anything. When we arrived in Beijing for our connection to Bangkok, we had to search out people for help, there was absolutely no one forthcoming with explanations. We were travelling as 2 friends, I was booked on one flight and my travelling companion on another 15 hours later! This only got changed when we explained that we both only had hand luggage! To then board the flight and sit on the tarmac, engines running, simply waiting, no explanations again!! Will we ever fly China Airways again?? If we could exchange our return flight tickets to that of another Star Alliance member we would."
Cons: "This flight was delayed and I reached Beijing around 4am. I arrived at Haikou Airport early, and could have used an earlier flight. But I could not make it, due to the false information at the check-in counter. Considering my situation, the CA related staff made a proposal for upgrading for my seat on this flight. However, a bureaucratic chief purser harshly relected it. Furthermore, the only food served in the main cabin on this flight was a hamburger, and it smelled bad. It might have been rotten."
Pros: "I was surprised that there were tons of in flight entertainment to select from. Crew was also very nice"
Cons: "The seats weren’t the most comfy and one of the meals was bad"
Pros: "Boarding was prompt and efficient."
Cons: "No power sockets to charge phones, Entertainment selection and functionality completely outdated, just managed to watch 1 movie before I gave up trying. The air hostess tried to help but mentioned that it’s just slow. During dinner service I asked for a second glass of wine with my meal but was refused as only 1 glass of beer or wine is allowed per passenger and flight, which I found very stingy as an airline and irritating from a customer care perspective."
Pros: "Wide bed and good support for good sleep"
Cons: "Not a big movie selection"
Pros: "Love the space of airplane"
Cons: "The Air China ground staff was horrible. The return flight was late and so I missed my connection in Beijing. One of the flight attendants then blamed me for it because Kayak had booked the connecting flights too closely. I was then shuttled downstairs to ground crew who were terse, uncommunicative, and downright mean. I ended up in a hotel and can only hope this last part of my flight gets better. I’m still in beijing as I write this. And no wi fi on the domestic or international legs of the flight. Primitive."
Pros: "The staff was helpful"
Cons: "The flight was cramped up and not clean"
Cons: "Service was not good, requested special meals weren't available, and the staff was quite rude about it."
Pros: "The crew were helpful and friendly throughout, trying to find out what we should do about missed connections during the flight, I was able to move to an empty exit seat (I'm 6'5") so the delay was relatively comfortable."
Cons: "Well we were delayed for an hour and missed connection as a result, but you can't really blame the airline for that."
Cons: "Food to be improved"
Pros: "The staff, from airport to plane, were brilliant, the food was initially surprisingly nice, but by the time I'd been in transit long enough for the third meal, I just couldn't face it."
Cons: "The Seats were OK and the legroom was pretty bgood for economy, but the extra headrests on the larger Heatthrow/beijing aircraft came in at about shoulderblade height and made finding a truly comfortable position impossible. Definitely one to look at the price step ups for better seats in future."
Pros: "The crew was very nice."
Cons: "The planes are very old and lack basic comforts. As a business class traveler, the food was really below the standards of other airlines. Also some flights did not have individual entertainment systems. Finally the business class lounge in Beijing was the worst Ive ever seen. The food was basically instant noodles and small pastries. The whole experience was disappointing."
Pros: "restroom lines were less due to limited choice of drinks which turned out positive specially when flight was full."
Cons: "Had to call agency for confirming seats as web was never successful despite many try's. Agency in Washington was v good and helped. on long haul flights the choice of entertainment is poor. food could have been better"
Cons: "Little movie options"
Pros: "Unedable food"
Cons: "Booked beyond recognition flavourless"
Pros: "Good service, comfortable seats"
Cons: "Not a single snack in the plane!"
Cons: "Smelled. Terrible food. Poor customer service. Rude to foreigners."
Pros: "Fare prices were inexpensive."
Cons: "1 out of the 2 meals did not taste like much. Meat was extremely chewy. 2 hour layover was not enough time to do customs and re-check-in through security to catch the domestic flight. Beijing airport employees barely knew where to direct you for reacquiring a new flight."
Pros: "Great movies. Flight crew was very nice."
Pros: "Complimentary Movies with headphones provided were a plus. Tenants on the first flight were nice and accommodated me being a vegetarian with out any frustration. But the transfer flight with AirChina was not too happy about it. Meals were provided. If you are not vegetarian or find out how to put your name on a special request sheet it should go smooth."
Cons: "Seats were very narrow and seat by window wouldn't recline like other window seats. (No I was not by the exit.) I am a vegetarian. And asked for no meat. They didn't have a my name in a special request list. The crew member did know how I would be asked to be put on the list. I had a transfer flight with Air china to Dubai. The crew members in that flight were very rude even when I told them during boarding and a crew member came across with the special request sheet. Still no one could tell me how to put my name down as a special request to avoid any further confusion."
Pros: "Food was very good. Good variety and plenty of vegetables. Staff very courteous."
Cons: "Restroom was Healy used. Should have been monitored more closely. Was not clean enough when I used had to clean myself before I could use. But I used to be a health inspector so maybe my standards are to high."
Pros: "Getting off the plane"
Cons: "Two hours on the deck at Astana waiting take off in steaming humidity and not a word from the staff. They looked blankly at me when I asked to know what was going on. And then they told a bald faced lie. They failed in the service of a pre-ordered mea. in general a pathetic excuse for an airline."
Cons: "Our flight was delayed which caused us to miss our international connection. Flight attendants did not care, did not attempt to get us out faster, or put on a different flight. Asked for an announcement to be made on board or to be moved to seats closer to the front so we could get off the plane quicker, did not happen. Offboarded and sprinted across the airport for our international connection and was notified by gate attendents that the gate closed five minutes ago and that they could not let us on the plane. Meanwhile, the plane sat there for an additional 30 minutes while it fueled and waited for release from air traffic control. There were six travelers total stuck there in San Fran at that gate, all of us begging to be let on the plane to Beijing, the last one for over 24 hours. Zero compassion from staff at the the airline gate. They did not care about us and did not care about leaving their travelers stranded. Our total travel was Denver to Bangkok, 26 hours of travel including layovers in San Fran and Beijing. In San Fran (after missing the gate connection), we were rerouted us through Haiwaii and the customer service agent that did this reroute did not finish the reroute to our final destination. We got to Haiwaii and were stranded again, at the Air China service desk for four hours having to once again provide documentation of our initial travel plans to Bangkok, having them build a new itinerary to our final destination. Overall, 20 additional travel hours have been added to our itinerary, almost double our initial travel time. We have had to call and cancel pre-arranged bookings in Thailand as we are now missing two full days off our trip. I am absolutely disappointed and heart broken as I write this still stuck in the Beijing airport waiting another six hours to connect to Bangkok. My fiancé and I were traveling to Thailand to get married and have received no compassion from anyone at this airline to try and get us there. I am flat out disgusted by Air China."
Pros: "Food was good. and more leg room. Also gave you a pillow and blanket. Of course the flight to China was a much larger airplane a Boeing 747, where flight to Sfo was a 737-800 and a smaller Air bus. All my flights made it to destination on time. Or close to it. You should plan on at least 1&1/2 hours between transfers. SFO was under staffed at security long lines, and empty desks. Beijing & Soul airports had smaller lines. The Visa free transit at Beijing worked well."
Cons: "Long time through customs and security especially when transferring from one plane to another. We had carry on luggage but still had to go through baggage claim and exit before transferring to the next flight."
Cons: "No entertainment because no individual screen for movie"
Cons: "Hi, I would like to file for a full refund for the flight which I purchased. Upon arriving at the ticketing counter at LAX, I was denied my boarding pass with the reason that I needed a transit visa. I did not need a transit visa as I hold a Malaysian passport. The ticketing agent was being unprofessional and told me to walk to the Eva air counter to purchase another ticket if I so desperately want to leave. I purchased a business class ticket and was being treated really rudely. I have contacted Air China customer service but they are not responsive or helpful in any way. I showed them the China embassy website stating that I do not need a transit visa and they called me the next day saying they are willing to reschedule my flight for another $700. I would like a full refund for the ticket I purchased. Thanks, Sue"
Cons: "Cabin was really dirty, carpet coming apart and stain on the seats"
Pros: "That the plane took off and landed"
Cons: "Delayed. By an hour. Then we had to take a bus to the plane 15 minutes. Once we landed, we had a 40 min bus ride to get off the plane."
Pros: "I like food ,drinks,and staff"
Cons: "What i didnt like was our baggage left with no keys, they all broke both keys we put in our check in baggage,just make us so dissapointing!!!"
Cons: "Seat is small and uncomfortable No entertainment on flight Landing late Food test not good poor customer service"
Cons: "My overseas flight was cancelled and I was not made aware until I tried to check into the flight. Then the flight was delayed without letting the passengers know."
Pros: "I was extremely pleased with the flight attendants. They were excellent at all times. Very professional and friendly. I was particularly surprised at their approach to any passenger who could potentially cause problems for the flight or other passengers. I'm American and to be frank, we are total jerks in flight. You tell an American to put away their mobile device and as soon as you turn your back they're back at it. Americans in general are unreasonable people. The flight attendants' approach to solving problems before they have an opportuniy to become problems was a sight to see, friendly, non-confrontational. They brought beverages around at regular intervals which was very comforting. Also, not only were blankets and pillows at every seat before takeoff, but they were fairly decent. Very comfortable. On a US carrier you can expect to be charged extra for any little thing, and so you don't even bother to ask for it. On Air China you don't have to worry about it."
Cons: "On this flight, nothing. No complaints whatsoever."
Pros: "Friendly staff and on time."
Cons: "The one thing that would stop me flying with this company is that most of the food served had meat in it. I understand it might be their culture, but as a company who serves people from all around the world, they should really consider changing their menu. Not everyone supports the killing of animals, and not everyone has a diet that do as well."
Pros: "The flight was accepted by FlightNetworkbut never ticketed. I called and waited on hold for an hour with occasional talk to representative. She indicated that she would call me back in an hour. A ticketing agent called about an hour later and said the flight I booked was unavailable so they switched me to China Southern (where I have no status) but have status with Air China as Star Gold. In addition, they charged me an extra $330 US, so the good fare on Air Chain / Air New Zealand did not materialize. I am thoroughly disgusted with the process and FlightNetwork."
Cons: "The flight was accepted by FlightNetworkbut never ticketed. I called and waited on hold for an hour with occasional talk to representative. She indicated that she would call me back in an hour. A ticketing agent called about an hour later and said the flight I booked was unavailable so they switched me to China Southern (where I have no status) but have status with Air China as Star Gold. In addition, they charged me an extra $330 US, so the good fare on Air Chain / Air New Zealand did not materialize.disgusted with the process and FlightNetwork."
Pros: "The plane that WE EVENTUALLY got on was modern and nice. The entertainment system worked mostly (even though the selection was lacking)."
Cons: "Every flight was late. The staff was unprofessional and not at all helpful to my friend who was traveling with a broken leg. We needed a wheel chair for him so we could race to our connection in Beijing.... they wouldn't give us one and kept bickering amongst themselves, so he had to walk on his crutches all the way to the gate... only to find out they changed the gate because our plane was broken. Only they didn't tell us that, they just kept saying... "you can't board". I could go on and on but I am still too exhausted from the experience."