R7 714 Find Cheap Flights to Basel

They need to improve their service at the airport. Rather than a bus, they need to park the plane at a station like normal airlines to so passengers can just walk out of the plane into the airport and catch their next flight

Boarding was poor. Why are first class passengers not boarded first?! Bus to the plane and then held on a packed bus because we were waiting for people on the bus before to finish boarding. Seat belt on the fist clas seat is very uncomfortable, cutting into your neck. Other than that crew, seating and food were all excellent. Entertainment, as usual - rubbish.

Terrible service especially for premium economy. Much more comfortable seats on other providers

Friendly hosts/hostesses; dinner was of acceptable, but mediocre standard

Had a nice little suite although I couldn’t close the door (but I didn’t ask anyone to help). 5K is a nice seat and very private (you look in on first class). Enjoyable flight and nice crew.

The crew is very friendly and helpful. The food is good for airplane food. The flight is long and hard to sleep. The leg space is great. The plane arrived in plenty of time.

Flight was cancelled at the last minute with no explanation. No viable alternative offered and zero customer service support. Totally useless.

The boarding was smooth, seats comfortable, crew friendly and helpful.

Our original booking with Kayak -our first experience -was exactly what we wanted and worked well. Updates were friendly and reassuring as were the contacts with UnderPricer so a big win-win. We learned a lot on your reliability and will definitely put you on our organisational list for the future.

Great room between the seats, food was excellent, very comfortable overall and could have stayed on the plane even longer