I ordered Hindu meal and expecting a vegetarian food. Instead I got Chicken. Also entertainment system was so bad and slow I was never able to use it
My girlfriend had a health emergency and couldn’t board the flight. I asked for a refund, but you only offered half of the purchase price as a refund. Very disappointing.
We had the best help ever from the airport workers who helped us check in and get our luggage through even though the checkout was closed. We had gotten so lost that a 90 minute drive became 3 hours. They were fast and courteous and even helped with our rental car. Thank you to them!
The service and food was excellent. The remote control for entertainment did not function properly.
I liked everything BUT the temperature. It was freezing and now I am sick.
everything was perfect! plus so much leg room w all the empty seats near me :)
I liked Quiet people around me. Crew could have helped people with overhead luggage so they aren't moving other peoples bags around and causing problems for people that had there bags there first
Both flights were delayed over 1 hour. And I had to pay for seats, even though my reservation supposedly included free seat selection.
Pathetic - boarded us on buses for transport to the plane then had us wait for over half an hour before we could board...because they needed time to clean the plane; something they knew before we got on the bus. Further, by the time we could board, there were 3 buses full of people waiting so boarding was a crowded mess.
Late departing Budapest, very stressful change in Munich though we made it since connecting flight was delayed.
BA flight from London NY had old BC configuration with 2+3+2 seating with open seats which was not comfortable and lacked privacy
They need to improve their service at the airport. Rather than a bus, they need to park the plane at a station like normal airlines to so passengers can just walk out of the plane into the airport and catch their next flight
The flight was fine but they made me pay for my carryon bag because they said it was too big at the counter. But it fit under the seat just fine.
Terrible service especially for premium economy. Much more comfortable seats on other providers
Friendly hosts/hostesses; dinner was of acceptable, but mediocre standard
Crew was excellent. And no surprise that the seats aren’t comfortable at all. But that is every airline.
Very old aircraft. Seat 15 A & B personal light not working, foot rest broken in 15 A , reclining push buttons required two people to do it. Overall experience was below standard. The same food was served both the times. No snacks in the ally, drink choices very limited. It felt like it was the year 2000. The crew unfriendly, hospitality 4/10.
Flight was cancelled at the last minute with no explanation. No viable alternative offered and zero customer service support. Totally useless.
Poor check in rude attitude by a lady staff being we both of us are senior citizen and diabetic we have asked for seats in centre particularly not Window seat but she allotted Window seat such a rude and inhuman behaviours Really we are very sorry
The internet was horrible. Plus they charged me $25 for service that didn't work which should have been free since I'm Concierge Key. The flight attendant Rick Young was excellent. Greeted me by name and very attentive.
