We had a 14 hour flight and the attendants worked very hard to keep us satisfied. I would definitely fly Swiss again
Pros: "Food was good and plentiful."
Cons: "There was no way for us to reserve seats with extra leg room 48 hours before the flight. Had to sit in agony for a 9 hour flight because of height"
Cons: "Nothing. The best airline I've flown across the board."
Cons: "I could have used USB charging station."
Pros: "Upon arrival in ZRH, there was a separate small bus for the business class passengers. It was nice to not have to wait for all passengers to deplane before being transported to the terminal."
Pros: "most of the flight attendants were excellent except one particular one who was basically yelling at passengers. she had a a logo or a badage on her that identifies her as a manager or a crew lead. she had poor manners and need major improvement"
Cons: "the seats are small and very small space in comparison to Lufthansa"
Cons: "I am still in Budapest and was not able to fly back on my Hungarian passport."
Pros: "Attendants were very pleasant and helpful"
Cons: "The plane was extremely cramped as the seats reclined so far back that it rested on my knees. It was extremely difficult to keep my seat back up which created an uncomfortable angle for my back on a 9 hour flight. The cabin was extremely warm and there was little airflow. The airline also lost our luggage"
Cons: "It was so hot on the (delayed) flight"
Pros: "TV screens and movies. Food was great."
Cons: "I purchased ticket for my mom with one stop and they cancel that flight and gave her alternative flight with 2 stops.Not cool since my mom is olderly woman and not able to change so many air crafts."
Pros: "All good, just perfect and friendly crew. Great aircraft (B777)"
Pros: "I was very pleased at the flight crew, the food and entertainment. We had a really fast connection in Zurich and our luggage made the connection, which was a big relief."
Pros: "Very little."
Cons: "Boarding was difficult with poor communication, before impolite request for spot check of carry-on bag and person. Ended up being one of the last to board. Entertainment system did not work, and after 4 requests for assistance to different crew members finally gave up asking and so had no entertainment for whole of flight. The last of the crew members suggested that an alternative seat or a future flight voucher could be given, but neither of these materialized. Food mediocre, and crew polite, but some not particularly friendly."
Pros: "On time and a lot more roomy then the flight from New York to Zürich"
Cons: "There were no TV screens to play games or watch shows"
Pros: "good flight didn’t have any problems"
Pros: "Good food"
Cons: "Economy seats in business. Also baby strollers took ages to come out at Heathrow, should have come to the door, but instead came at baggage claim about half an hour after our baggage, so pretty poor service in that aspect"
Pros: "Everything was good. From the service to the food."
Cons: "This is ever the first time we flew with Swiss air and will be the last time. The seats are too tight. If the person in front of you inclined his chair for better comfort, then there is quite challenging for you trying to get out of your seat for washroom etc. The crew services were terrible. Between meals time, there were completely no services such as offering water/drink etc.-did not see a single soul of them, especially on a 9 hours long haul flight! The food was ok. The only thing I like was the chocolate handed out at the end of the journey."
Pros: "Flight was exactly on time as described. Crew was friendly"
Pros: "Everything was great"
Cons: "Service was perfect Food was incredible Movies and entertainment high level"
Cons: "Not on time at all. Toooooo late boarding"
Pros: "It was okay. No complaints. I appreciated that I was given a seat near the front to run and make my next flight."
Cons: "my ticket was changed and messed up and could be due to language and understanding, I ran a lot to get to my flight and had to go back and forth between the check in line and ground force and wait out of line until a resolution was found."
Pros: "Everything is great when flying Swiss. From online checkin to boarding and throughout the flight. Thumbs up to Swiss. Simply a delight."
Pros: "The plane was very clean the seats were neat and everyone was very friendly."
Pros: "i'd like services and the food"
Pros: "The crew was very friendly and attentive. I was impressed at the amount of food we received through out the flight. My family and I enjoyed our flight with Swiss airlines and will definitely use them next time we travel."
Pros: "The flight attendants were attentive, food delicious, movie selection great also."
Cons: "I flew from Miami to Zurich, Zurich to France, France to Zurich, and Zurich to Miami within the span of a week and they were all at least 30 minutes late. BUT flight attendants came by with water while we were seated and offered chocolate, which I really liked. It wasn't the worst thing for me, but I can see how it's annoying."
Pros: "Friendly team, great food and snacks and tons of movies to choose from."
Pros: "-Comfortable Leather seats -Snacks were delicious -Legroom (6 foot person here) -Kind Staff"
Cons: "-That I can't always fly Swiss"
Pros: "Very pleasant and friendly attendants. Food good, you'll never feel hungry! Love the chocolates!"
Pros: "Nice, clean and modern airplane with great service"
Pros: "Good crew and clean plane"
Pros: "It was comfortable."
Cons: "No entertainment."
Pros: "Everything ran like clockwork"
Pros: "Business class was full so I could not get an upgrade. There were only 4 lavatories for economy. One of those was broken and there was no water in any of the 3 remaining ones. The crew had no water either and they could not make tea or coffee."
Pros: "I enjoyed the entirety of the flight."
Cons: "No complaints."
Cons: "Boarding was chaotic Crew was friendly but rarely came through Offering water during a 12 hr flight Also did not enforce "shades down" during the The night And did not respond to call lights"
Cons: "There is no question about check-in?? My ticket, booked through Kayak, did not state that no baggage is included. The Swiss air just said I should have picked it up from the booking and forced me to pay Euro 30, which I will claim back from Kayak. This is gross misrepresentation and on the same ticket flying a luggage was included."
Pros: "Crew and overall service was great. Crew was attentive and friendly."
Cons: "Food wasn't the usual Swiss quality this time. Are seats getting smaller? Very cramped, no leg room (I am a 164 cm, 53 kg female). I had some black metal box in my legroom area on top of everything. It would be absolutely impossible to take the "crash position" highlighted in the safety video."
Cons: "I wasn't on it so I wouldn't know."
Pros: "The people who work for this company are great."
Cons: "The food was terrible."
Cons: "I have used the same carryon on several trips & only Swiss would not let me carry it inside telling me it was a bit high. Disappointed & surprised since never before I was told I had to check-in my carryon containing some essential items."
Cons: "Flight was delayed and I missed my connection in Zurich... Instead Zurich-Belgrade WITH SWISS AIR i was rebooked to Zurich-Munich LUFTHANSA then Munich-Vienna LUFTHANSA and then Vienna-Belgrade AUSTRIAN... Lufthansa is not on my list and I was forse to fly with company I don't like... So disappointed by SwissAir..."
Cons: "In Geneva, United has you print out your own baggage claims but there is no option to print two claims if you are traveling with skis and a boot bag. So after standing on line to print out the claim, I had to have the claims printed at the baggage drop counter anyway. The person directing people through the process, should being questions people with skis and directing them to the proper place (especially since many people use Geneva Airport to access the French, Swiss and Italian Alps)."
Pros: "The flight was really too short to rate. The crew was nice, and I liked the pretzel."
Cons: "Uncomfortable seats."
Pros: "Smooth booking and accommodating crews. I thought the United flight had much more room and was a cleaner and more modern airplane. However the food on the Swiss flight was really excellent! What a nice surprise. The crews on both flights were just terrific. They made everyone feel so welcome and they were all so friendly."
Cons: "The space on the Swiss flight was allot tight and the seats were not comfortable at all.... Especially for an overseas flight. The entertainment system was also old fashioned and not very good choices."
Flight to Florence delayed. All passengers took a bus to Pisa (1.5 hours away) to fly Pisa to Paris. We missed our connection and flew next day. All information regarding the delay online was incorrect ("system not yet updated") . So calling Air France was useless as they could not assist. Not all flight delays can be avoided but many improvements are needed throughout this process.
Cons: "Not to have 2 distressed cats on board meowing non stop for 10 hours."
Pros: "Seats ok. Crew is super. Drinks offered"
Cons: "Nothing, AF rocks"
Pros: "Yeah Everything well organized"
Cons: "I believe so"
Pros: "The crew was OK, but nothing special."
Cons: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("
Cons: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Cons: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Pros: "Cops is always a good reason to flight"
Cons: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
Pros: "Despite being a short flight, they gave food"
Cons: "Nothing. All ok"
Cons: "Advertised October Pink products but did not have them for breast cancer support"
Pros: "Seats are comfortable on Business Class. Service is good"
Cons: "Constant delays specially from CDG! Poor cabin service specially on this flight."
Pros: "Everything! The service was exceptional!"
Cons: "Crew on the ground was very rude"
Pros: "Check in agent extremely helpful and friendly."
Cons: "Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible."
Cons: "Tell me i would misst the next flight and that my beg will not go to the final airport."
Pros: "The crew was very friendly."
Cons: "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."
Pros: "Food and drinks very good"
Cons: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Pros: "The cue lines per zone are a brilliant idea!"
Pros: "The cue lines per zone are the most brilliant idea!"
Cons: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."
Pros: "Flight was delayed 4 hours with no explanation"
Cons: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"
Pros: "Everything. crew friendly and food/drinks the best"
Cons: "Nothing...all was wonderful"
Pros: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Cons: "I didn't really use the in flight entertainment - the usual movies, tv etc"
Pros: "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"
Pros: "No extra charge for simple refreshments."
Pros: "Food was good, crew was very professional and courteous. Flight was smooth."
Cons: "Coach was cramped and the video system didn’t work very well"
Pros: "The only thing that I like about the flight was that it was easy to boarding"
Cons: "The food was not heat correctly it was cold and I felt that the crew rush to give out the food. The seats are terrible, if the person in front of you reclines you won’t be able to see the screen if your watching a movie and you will see the top of the persons head."
Pros: "Friendly crew, good meal and entertainment"
Cons: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Pros: "I like traveling with AirFrance in general."
Cons: "Terminal too far to go to loggage, walking about more than two miles after a long trip is not very easy AirFrance should have a better terminal at Charles-de-Gaulle!!! Have some missing stuff in my luggage!!!!"
Pros: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
Pros: "La entrada"
Cons: "El resto de cosas"
Cons: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"
Pros: "Super fast boarding and smooth takeoff"
Pros: "Very poor sound quality on the earphones. Made it very difficult to watch a movie and almost impossible to listen to music."
Pros: "Nothing particular"
Cons: "Nothing particular"
Pros: "Todo muy bien Volvería a viajar con ellos."
Pros: "Good cabin, but very conjugated :|"
Cons: "Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?"
Pros: "The crew was Nice onboard But in the AirPort No Good at all.."
Cons: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."
Pros: "Friendly staff"
Cons: "Window pane was broken on my side and I couldn't shut it down. As it was a day flight the sun heated my skin badly"
Pros: "The crew was good and very good pilot's"
Cons: "No leg room between seats"
Pros: "I like the service of AF"
Pros: "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
Cons: "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."
Pros: "Efficient boarding. Interesting hot food. Entertainment variety very good."
Cons: "Business class seats hard. Did not flatten out for sleep."
Pros: "Everything good more or less."
Cons: "Planes where not updated. I would like planes to be more up to date like other companies."
Pros: "Complimentary entertainment"
Cons: "Major delays"
No catering available for a two hours long flight. Neighbor’s mask kept slipping off and no crew said anything.
Not because the flight is going to Africa we can’t get better service on board
Pros: "Actual travel was OK. I arrived as per any flight"
Cons: "Baggage policy on my fare rate. Ended up spending about $300 to check a carryon. (proper size and weight) I knew it was not included in the fare, but assumed that I could check it or carryon for a *reasonable* fee. Checkin personnel not sympathetic despite travel being forced by coronavirus eviction. Great fare turned into an expensive full fare."
Cons: "More food options would have been great. I asked for the everything bun burger but didn’t get it brought to me."
Cons: "Lufthansa missed my flight"
Pros: "The crew was very accommodating, especially a flight attendant named Petra."
Cons: "We waited a long time to board. It would have been helpful if someone explained why we waiting so long."
Pros: "Flight left and arrived on time. Food was average, horrible beer, limited soft drinks. No entertainment screens and only 3 charging outlets per 4 seats in row. Typical United."
Cons: "4 different flight delays in chicago"
Cons: "Why using the oldest plane to fly for a 5 hours flight? Seats are very uncomfortable and the last row doesn’t recline."
Pros: "Smooth boarding, arrived to destination early and friendly flight attendants"
Pros: "Flight was delayed after boarding due to engine troubles and had to get down to board on to a different flight again"
Cons: "No compensation offered for the inconvenience"
Cons: "Employees were wonderful. Very comfortable plane. Excellent pilot. Will fly with United again"
Pros: "The flight left on time as scheduled."
Cons: "Prior to boarding United announced it would be a full flight so they offered to check our bags for free. The United employee seemed put off when we let her know my wife & I wanted to check out two carry on bags. After my wife had her bag checked the United Employee looked at me & said “let me have it” while pointing at my right side that was holding my back pack & ticket. I misunderstood because I replied “I am not checking my backpack, only my suitcase.” The United employee said “no, your ticket” which caused an awkward silence of confusion & everyone surrounding us to look at me like I had said something wrong when in fact it was then United employee that was unclear with her words. I handed her my ticket & the other United employee proceeded to tag my wife’s suitcase but not mine looking at me like I was crazy for offering mine up. Out of further embarrassment & frustration I ended up carrying my suitcase on the plane. The seats on the plane felt like I was sitting against a piece of plywood. If I could give comfort zero stars I would. Terrible customer service & terrible comfort."
Pros: "Service is great fly on time"
Pros: "Was not offered snacks or food. Usually when I take united to california, which is a shorter flight, they give out pretzels or something. Was not even offered the chance to purchase breakfast."
Cons: "Stated above."
Pros: "The crew did a good job with the sick woman."
Pros: "My television screen in front did not work. There were no images and the sound was very bad. So I could not listen to music either."
Cons: "The airline was generous with luggage allowances."
Pros: "Absolutely nothing."
Cons: "Getting in so late the rental car offices were closed"
Pros: "It got us from a to b but not much more to be said!"
Cons: "The idea of the entertainment system broadcast to your hand held device is fine - it didn't work for me though."
Pros: "Despite all the restrictions, my wife and I were able to be seated together."
Cons: "When I booked the flight, I was not aware that I was booking a seriously restricted flight, ie no carry on baggage, can't sit together, etc. This is the first time I experienced these kinds of restrictions on a major airline. I did not like the having to pay for checked baggage of a carry on. A bit too much."
Cons: "No help, and after hold of 45 min, representative hang up on me. I lost a ticket because of very bad customer service!"
Cons: "The temperature on the plane was awful! It was absolutely too warm and uncomfortable. On a full flight. Arrived early again, had to sit on the plane to wait for the ground crew and then had to wait over an hour for checked luggage. Again ridiculous."
Cons: "united seats are way too small."
Pros: "Missed connection to RDU"
Cons: "Had to pay out of pocket for a hotel to catch next flight to RDU"
Pros: "Friendly staff"
Cons: "Multiple delays, rerouted 2 times, multiple seat changes"
Cons: "Too many delays, nothing was offered. Nothing was given or comp; Food, water, bags, seat upgrades, not flying untied again"
Pros: "In flight entertainment was great until the network stoped working 2/3 of the way there."
Cons: "We landed almost 40 min early, but was not allowed to get off because we had to wait our turn. So we just sat there with with nothing to do."
Cons: "Again, upgraded to first to be more comfortable now that i had food posioning, the seats were so hard my back and butt. Not doing that again."
Cons: "do not see how the process is helped at all with those "lines or zones" Still seems like people get clogged up and takes too long to get boarded."
Pros: "Staff was pleasent"
Cons: "Had a delay made me 2 hours late"
Pros: "very polite staff"
Cons: "PA system delayed the flight to cancellation. Waited all day until they said we should consider switching our flights. Missed our connector. Had to red eye in to an entirely different location and drive straight to work because the mess. Awful."
Pros: "the United app that let me watch movies from my own device. The flight attendant gave me an extra blanket."
Cons: "the plane was very old and didn't have the entertainment options that newer planes have. The screen was so small and nearly impossible to see when the person in front of me reclined. The toilets weren't very clean. The food was very mediocre. I have a dairy intolerance, and both options contained dairy products. There was no lactose free or diabetic special meal option. There was an hour and a half delay to repair something on the plane when we made an emergency medical landing in Boston. I didn't mind the landing; I minded the excessive delay and wonder what would have happened if we didn't stop in Boston? What would have happened to the plan?"
Pros: "Flight attendances"
Pros: "Having a ride from the east coast to the west coast."
Cons: "Going west to Chicago - no attendant personnel ready to fly out of Chicago. Flight delay. Chicago to SFO - inflight toilet equipment failure resulting in a 3 hr delay. How long does it take to check the toilet while the plane is on the ground?"
Cons: "Service Food Flight attendants have a horrible attitud"
Pros: "The plane was clean, comfortable and seemed to have a bit more room. The staff was professional and courteous."
Cons: "The plane was 2hrs delayed but that was due to weather. The food was over priced and not good."
Pros: "One of the friendliest and most customer friendly flights I've had in a long time."
Cons: "The flight attendant was very rude and made my experience very stressful."
Cons: "The délayer that was due to The weather"
Cons: "How they handle my bags.....!"
Pros: "Very friendly staff, very accommodating, even to some not so flexible passengers."
Cons: "The plane is so small. There were several men that could not even stand up and one poor guy beside me that was absolutely wedged into his seat."
Cons: "The seats are ridiculously small and cramped and hard. Didnt realize i was booking a "puddle-jumper" to go cross-country. Also-i wish you'd bring the screens back. Neck was so kinked from being on my own so long."
Pros: "Boarding was orderly"
Cons: "There was a 2.3 hour delay"
Pros: "Everything was great! I was happy to find such a great deal last minute."
Cons: "My flight was cancelled. When I called United I was in hold for an hour only to be told that my airline was not United but Air Canada. When I called air canada I was on hold for another 45 minutes. They rescheduled my flight for another day. I lost one day of my vacation."
Pros: "Nice airports and easy trip"
Cons: "My knees were a row in front of me the whole flight, seat didn't recline, which made it uncomfortable for 5 hours"