Everything went pretty smoothly: from check-in to boarding to baggage pick-up at the destination (Atlanta). The plain was clean and in great condition. The flight crew and ground staff were excellent. I just wish Delta and other airlines increased leg room in coach. But I guess that will not happen without a mandate from the government.
Flight did not depart due to the weather! Was a stuff around plus the aircraft did not have enough fuel
The landing was incredibly rough. I thought we were going to roll over at one point. Even coming into the landing was incredibly rocky. The passenger beside me said they make that flight all the time and that was the hardest landing they ever experienced.
Timelessness could improve greatly. And for a coast to coast flight, the food options were very limited in my opinion (goldfish, 1-pop, and only water after that).
Cons: "Not losing my bag on a direct flight"
Cons: "Given we left at 7:15 am, I would’ve liked some food options instead of biscuits and peanuts"
Pros: "Everything went very smoothly."
Cons: "I wasn't able to connect my ipad to the free wifi for any of my four flights."
Cons: "Well if my future father in law was on the flight it would have been wonderful, but he passed away July 7th, and I did get refunded, and we are mourning his loss and keep getting notifications about the flight and emails which makes it very difficult mentally. So it would be nice if Delta would get their process of refunds especially when it's a death to maybe not get notified. I was the one that purchased the tickets for him in April."
Cons: "Older plane so the entertainment system was dated and the touch screen didn’t work for me in certain areas, but otherwise it was a great flight. Efficient customs in Minneapolis as well!"
Pros: "Movies and usb charging"
Cons: "4 hour flight and all we get is a cookie?"
Pros: "Flight was fina s far as air travel goes today. If they are forcing taller people to pay extra for comfort they have succeeded as in the future I will have to look into "comfort plus. I am not large, 6'1" 180# and my knees were tight to the seat in front with my back tight into the seat. Not a great way to spend 4 hours!!!"
Cons: "Extra personal space and food that isn't served frozen would be nice!"
Pros: "Seat was decent and only a $10 upgrade. Worth it!"
Cons: "Wasn’t clear what boarding group was up. I don’t usually fly delta so maybe I’m just not used to the system but something on the video screen at the gate saying where they were in boarding would have helped. I wasn’t the only one that seemed lost."
Cons: "If there could have been some sort of service at DTW to take customers to the gate of their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
Pros: "On time"
Pros: "Overall experience"
Pros: "They let me sleep."
Pros: "How professional everyone was"
Cons: "Everything was good"
Cons: "7 hours delayed. Poor front desk worker, nice flight attendants!"
Pros: "Good snack selection, plane departed on time, no issues."
Pros: "Everything, smooth flight with an entertaining crew."
Pros: "Best Delta flight so far."
Pros: "Quick, safe flight. Very good pilot."
Cons: "In flight entertainment did not work at all during the 2.5 hour flight. Was very disappointed."
Pros: "Was tired and the FA helped me find a row that I could stretch out on and relax. After a long trip from Moscow, the FA's volunteering to help and accommodate a beleaguered traveler was most appreciated!"
Pros: "Seat back movies Staff was attentive and patient with my sick teen daughter."
Cons: "Old plane with no seat back entertainment on one leg of journey."
Pros: "Left early and arrived early."
Cons: "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."
Pros: "The staff was incredible the plane was great. right on time"
Pros: "None of it!! Poor selection"
Cons: "All of it. Again poor selection"
Pros: "Nice service , but flight was delayed , but that's not Delta dakut as it was weather related"
Cons: "Nice sercixe and crew and generous with snacks and water"
Pros: "Crew was excellent. Food above average. Plenty of entertainment options."
Cons: "Delta is not the only airline to have planes with the new seat configurations in First Class but they are a big disappointment for tall passengers and couples who enjoy traveling together and cannot even carry on a comfortable conversation on a 15-hour flight."
Pros: "on time, clean, prompt. no problem."
Cons: "Flight was delayed"
Pros: "My flight was delayed 40 minutes in Detroit after a 3 hour lay over we boarded the plane. Then 45 minutes into the flight they said the landing gear light came on and they would be going back to change plans. My mother with Lymes disease was waiting 3 hours in Providence supposed to arrive a 11:50 instead 2:50am we were so tired missed a day of vacation."
Pros: "The stewards/stewardess were very helpful. The trip was very pleasant."
Cons: "Great customer service from all staff. Mannerisms, snacks, and safety precautions."
Pros: "Staff was amazing! Very friendly and accommodating. We were traveling with a two-year-old and they moved us to first class to give extra room for the car seat."
Cons: "Lots of turbulents. The plane was smaller so they asked me to check in my carry-on as we were boarding. No issues getting my luggage back."
Pros: "The crew were very friendly; service was good Trip was pleasant Plane was clean and comfortable."
Pros: "Both check in and gate agents were friendly and helpful."
Cons: "The boarding process seems to have some hiccups...like everyone crowding the gate and the wrong people boarding at the different boarding times. This all began when airlines charged for baggage and carry on became the only way to travel without excess fees. There is not enough overhead storage for everyone to carry-on so let's go back to no fees for baggage. The boarding process will become smooth again."
Pros: "Crew was nice"
Cons: "Always a delay with Delta"
Pros: "I liked that the security line experiences very mellow, the staff all around was very friendly and nice, the TV's were great and they had free blankets and headsets. It was a very relaxing experience."
Cons: "thought the cabin could have had more heat"
Cons: "Lost luggage, 4 hours late, missed connection, had to re check in, etc."
Pros: "Very clean aircrafts"
Cons: "Don't like how you have to pay extra to pick your seat. This is something that budget airlines usually do, so I was surprised Delta did this. I was unable to sit with my boyfriend, because we elected not to pay additional fees to pick our seats, yet there were many open seats on our plane. I would choose United over Delta, as they don't force you to pay extra to sit with those you are traveling with."
Pros: "Crew was great, flight was on-time and most often overlooked (but most important) we got there safely."
Cons: "The seat on this 737-800 was uncomfortably narrow. This was likely due to the table-tray being in the seat armrest. I had to remove everything from my side pants pockets and even then was not particularly comfortable. This is particularly annoying because I usually avoid this by flying comfort plus. However, on this itinerary, Delta would not allow me to give them money for Comfort plus, because it was a domestic leg on an itinerary including stops in Asia. Such a baffling policy!?!?"
Cons: "I told you my daughter's birthdate, you know her age, don't require me to call you and wait on hold for 30+ minutes for her to not be seated by herself."
Cons: "With only one gate attendant, boarding was slow and unorganized."
Pros: "First flight was not sold out which allowed me to change seats"
Pros: "While the process was confusing, the staff were quite pleasant and actually seemed to enjoy their job."
Cons: "The boarding process is very confusing. There are so many different boarding priorities and programs, it is difficult to know where you are in the boarding process. Even if you have a ticket labeled as Group 1, you may still be one of the last boarded because of all the different programs that have priority over you. Would be better to limit the advance boarding to people who need extra help and a single program. This leads to the question, why are there so many different programs? Wouldn't it be easier to have a single loyalty program? If you don't qualify for advance boarding because you did not purchase a first class seat, or you haven't reached the advance boarding requirements, you don't qualify. Let's start thinking about the customer again, and less on the profit margin. How would one of your executives feel if they had a boarding Group 2 and 85% of the plane was already boarded by the time your group was called, thereby limiting the space for your correct size carry-on? One more thing that would be beneficial, enforce the size limit for carry-on luggage. I have been to airports that limit the size with a box on the x-ray machine so you can not even get an oversized piece of luggage through security. Just one idea for the industry."
Pros: "Delayed flight from SRQ to ATL with tarmac delay of 1 hour. An FA reconfigured the in-seat entertainment systems to make all movies free to pass the time."
Cons: "Why board if you know there's a weather-related ground stop at ATL? I'd rather have waited out the delay in the terminal at SRQ than sit on the plane. At least then I could get something for breakfast; this was a flight scheduled for the butt crack of dawn."
Pros: "First checked bag free."
The flight was delayed several hours with no update as to when we would be taking off. We finally boarded the flight and waited over an hour on the phone for the bag crew to come and load our bags. After landing in Cleveland, both of our check in bags never showed up and are still missing. This is the worst airport and flying experience I have ever experience
Cons: "It was good enough."
Cons: "There was loud, annoying static over the intercom off and on."
Cons: "Arctic char looked like it really was salmon. Need better selection of contemporary movies. When The Third Man is the most attractive alternative it's not so great. Would like to have seen the attendants more pro-active in asking about beverages and passing out snacks, fruit, etc. Saw just the water, orange juice and apple juice trays being carried around."
Cons: "More space on economy for long flights."
Pros: "Very Organised and punctual"
Pros: "The Agent at the Lufthansa baggage location services was very nice and helpful."
Cons: "The flight from Copenhagen to Brussels was delayed long enough that I barely made my connecting flight to Frankfurt. However, my luggage did not. I hope it will arrive today."
Cons: "They told us there were no earbuds so recommended using our own. Our children had left theirs at home so they ran to get a $20 pair nearby. But the the plane DID have the buds; what we did not have were blankets — the crew said none were to be had."
Pros: "Deni, our flight attendant, was most attentive, giving Robert, who is legally blind, assistance with safety features if needed, one on one as we were seated."
Cons: "You can’t go wrong with Lufthansa."
Pros: "The problem was with the booking, cancelled flights- under stable- but nobody willing to make it right. Flights still screwed up"
Cons: "Give some customer service to your paying customers. Don't make a bad situation worse. Practice a can do attitude. Very disappointed in customer service. Not the flight itself."
Pros: "Superb flight attendants"
Cons: "Never made the flight because my first flight was delayed."
Pros: "The crew was intuitive and caring. Very nice and polite"
Cons: "The is no good reason why we had to wait 1 hour in line for security as only two Security booth are active. I believe there is a room to increase the number of security mabhines and personal in that specific gate"
Pros: "On board crew was friendly and helpful"
Cons: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc. Also I requested help with transfer to my last flight which was horrendous because I’m one adult with 4 kids ages 1 to 11 and my eldest has sever learning disability. I nearly missed my flight because our flight landed late and I was struggling to keep my kids safe and together while running for the next flight. Somone should have been there to help with transfer."
Pros: "Friendly staff!!!"
Cons: "All good!!"
Pros: "United/ LH first called it a mechanical delay....we waited....then the weather caused this mini plane not to take off....long story short...we had to stay in a hotel...nobody gave us a voucher...our helped us with anything....very poor service"
Pros: "The crew was friendly."
Cons: "We were a little late with boarding. I prefer Lufthansa for travel, but I can think of a ton more, easy to serve, more healthy and delicious menu items. The food smells good, usually, but it isn't that great. The chicken I had was fine, but the side dish (sweet potatoes) wasn't good. The salad had too much radicchio, the soft cheese was too rubbery to cut (spilled my water doing so), the cake wasn't up to German reputation. Also, one flight attendant, got her own suitcase down, at least 5 times, stretching directly above me, with her jacket in my face and never apologizing. My seat wouldn't recline, nor could other peoples. This is why I paid to choose my seat, so I could sleep, more easily but I sat upright the whole time."
Pros: "Friendly crew, on time boarding. Food decent."
Cons: "Wife n I was seated separate; I was assuming management would understand we were travelling together, seat was cramp. Meals was served far apart in timing or closed to landing on last meal."
Pros: "Easy. Clean. Friendly. Helpful with food allergies concerns."
Cons: "That we had to pay extra fee to reserve our seats"
Pros: "On time flight with no problems"
Cons: "Uncomfortable seats so hard to sleep during flight"
Pros: "Clean aircraft, very friendly crew, good food, overall great trip."
Pros: "Firstly, the food was great!"
Pros: "I loved the personal screen with activities, cleanliness, and the friendliness of the staff! It’s probably my new favorite airline"
Pros: "Great Seats / Bedding Excellent Drinks Excellent Service Delicious Food."
Cons: "Boarding was a Zoo. No real First Class announcement; confusion of which line was Business, First, or Economy, no clear announcements. This is the 2nd time this is happened in a row. Not sure why. Movie Choices were pretty poor, but TV series made up for it."
Cons: "Me starting to get sick!"
Pros: "Everything!! Flight was great!!"
Pros: "I was upgraded after all the pressure from thehurrricane this was the icing on the cake"
Pros: "Not much"
Cons: "Entertainment system wasn't working. 11 hour flight. Boring. No seat change available. No reading light, as light controlled by entertainment system. Seats in front of toilet cluster lit up every time door was opened. Crew were slow to react. Wasn't a priority. Ruined the excellent first leg of had from Philadelphia to Frankfurt. Do they run inferior planes to South Africa compared to USA?"
Cons: "The vegan meal. No airline appears to know how to make a healthy and tasty meal."
Pros: "Roomy seats, excellent service!"
Cons: "Nothing I didn't like!"
Cons: "The person at the Swiss/Lufthansa front desk, some Mohamed guy, was very rude when he did my check in"
Cons: "The legroom was awful, especially for a nine-hour flight. The video screen kept rebooting."
Pros: "The crew was nice and they took good care of us. The flight is really short and there isn't much time for anything."
Cons: "The seats are becoming smaller and smaller, and more uncomfortable."
Pros: "Excellent service. Everybody from the crew up had smile. Very good atmosphere. I would definitely fly with up guts again"
Cons: "I'm 6'2 230 seat was tight for me but that is it"
Pros: "Good gate agent, legroom was actually okay."
Cons: "Missing assigned flight (see previous flight comments), lack of crew service"
Pros: "Air hostess J. Haupt was the friendliest of all. She made the flight definitely more enjoyable."
Cons: "Everything was good."
Pros: "The flight was not fully booked."
Cons: "The snack provided was totally insufficient. the check-in staff were stringent about luggage size and weight even when the flight was not full."
Pros: "All the staff was very friendly and helpful."
Cons: "Terrible leg room."
Pros: "Great job in general"
Cons: "The B747 is big and takes longer to board and longer to get your bag. WIFI is expensive at about $19. Seats are cramped or that's what I felt."
Pros: "Crew was very friendly and helpful."
Cons: "No food/snacks after a long first flight. At first it looked like we were in first class, then they decided to move it a few rows up after everyone was seated."
Pros: "Nothing horrible experience"
Cons: "Staff in Los Angeles, service non existent in Greece no entertainment for 11 hours no tablets available"
Pros: "Lufthansa - The best."
Pros: "The seats were fairly comfortable"
Cons: "Service has really gone downhill the past year or two. Drink service was infrequent, and they ran out of food options; I was stuck with a kosher meal that tasted terrible."
Pros: "On time for all legs"
Cons: "4 hour lay over in Toronto"
Pros: "Overall great experience!"
Pros: "We requested a special meal to accommodate multiple food allergies, and they both promised and provided it."
Pros: "Thank you for the smooth flight"
Flight was cancelled and the only reschedule time they could manage was the next day at 830pm. No advanced warning or viable options to choose from. Absolutely horrible experience spending 12 hours in an airport trying to get home.
Same in American airlines
Kayak is awesome! AA ran late on my return by about an hour
Excellent Airline..very pleased..
No TVs. One little cookie package for snack. Maybe something bigger next time. Plus I expected a little more in first class.
Compared to other US airlines, American is the worst. The planes are tight. Seats are uncomfortable and there was no option to buy food on a 6 hour flight. Also the free wifi didn’t work.
Pros: "Excellent crew staff helping elderly handicapped man. Thank you from Team Trump."
Cons: "Snack would have been nice. Haven’t eaten since 6am before we left providence"
Pros: "Customer service was excellent, flight was on time."
Cons: "Nothing for this flight."
Pros: "Crew was great."
Cons: "Between mechanical, weather, lightning, fueling/routing delays; I have been pushed back at least 4 hours from my original arrival time at my final destination."
Cons: "The communication on the actual flight could have been better. The flight from Houston to Charlotte was not very informative as in weather conditions, traffic, or the time in which we landed was not gone over."
Cons: "Flight delayed over 2 1/2 hrs causing missed meetings"
Pros: "Crew was amazing. FA's were great."
Cons: "On time performance."
Pros: "They have Wow Bao in the airport."
Cons: "Being allowed to fly on the plane."
Cons: "I upgraded my seats, but we still didn’t get any extras for the price."
Cons: "Delayed more than 2 hours"
Pros: "Crew was great"
Cons: "Delayed rerouted delayed again horrible airline this is why I stopped flying American"
Pros: "Crew was kind & friendly. They found my wife and I empty seats where we could stretch out. Food was great too. No complaints."
Pros: "The flight attendant was very nice and tried to make our long delay tolerable"
Cons: "Why do you board a flight when the airport has grounded takeoffs? Just to meet some stupid metric for on-time departures, you make 100 people sit in the plane for 2 hrs, when you could have just let them wait to board. Misery."
Pros: "Flight attendant was great, plane was comfortable and clean"
Cons: "No WiFi, it was delayed, bags came off a different belt so we didn’t find them for 30 minutes... but at least we found them"
Pros: "Crew was very friendly."
Cons: "Seatbelt was far too short for someone plus sized."
Pros: "The flight was on time. The crew was friendly."
Cons: "Too little legroom."
Cons: "Overhead bins were full before my seat, so bag had to go in one behind me and it was a disaster trying to get it when it was time to get off the plane"
Pros: "No problems, arrived early"
Pros: "very nice crew"
Cons: "small jetcraft"
Pros: "Friendly crew, flight not full so able to switch seat to bulk head seat for more leg room."
Pros: "Entertainment on the newer AA planes is great. Meals are sparse but tasty (chicken wrap)"
Cons: "Middle seat always stinks - flight attendants on AA always seem like they hate their jobs"
Cons: "The in flight wi if didn’t work part of the flight."
Pros: "Was supposed to leave at 8:00 am. Waited for 4 hours, got my flight rebooked after having to search for an AA representative. I had to get my luggage due to the change of airlines, after waiting for an hour at the luggage reclaim center i was told that my bag had already shipped by itself with other flight"
Cons: "Everything. Poor service. 5 hours of waiting. Disaster"
Pros: "Very courteous crew.pilot was amazing!! Landed in tough wind"
Pros: "The plane is updated and very comfortable."
Cons: "The change in policy of the 1 bag under seat, caught me by surprise."
Pros: "Had no problems. Everything went smoothly thank God."
Pros: "boarding process"
Cons: "seats feel crowded. the actual seat is very uncomfortable, they lack padding."
Pros: "Smooth ride, easy security"
Cons: "The limitation on available hardware that is compatible with the GoGo app prevented us from enjoying the available entertainment."
Cons: "Horrible - Flight was diverted to IAD for no legitimate reason. Rebooked out of DCA with no travel vouchers. Most likely never booking with American Airlines again."
Pros: "Pilots were excellent and flight crew was good."
Cons: "I signed up for a British Airways flight and American Airlines flew the route."
Pros: "Nothing much beside the fact it was cheap."
Cons: "Basically, when i was boarding there was a 60 min call for closing the gate, which I went up front to check in. However the front person totally ignored me, and I missed my flight coming back. After that I had to pay extra $275 (or close to that amount) to reschedule the flight. Worst experience ever."
Cons: "The flight attendants were rude and short. They were not welcoming and an attendant asked if I could "just pick the meat out" of the food considering I am a vegetarian. That is unacceptable and overall they just seemed annoyed that they were working on that flight and did NOT go beyond to make the 13+ hour flight comfortable."
Pros: "all the experience"
Pros: "Flight departed on time.our trip out there was disappointing , causing us to get there very late costing us money."
Cons: "Airline did not notify us that as of 10-15-16 the Samsung Note 7 phone could not be bought on the plane. Because my sister Phillip Mae had a meeting at 10am in Greensboro, N.C. she was forced to give her phone to American Airline."
Cons: "It's getting progressively pricier with all kinds of added fees and the seats and spaces smaller. It's rediculous..."
Pros: "My 17 year old daughter flew American Airlines to attend a wedding. She recently had spinal surgery and is not able to lift more than 5lbs. After being assured by the airline that staff would help her with her carryon luggage, she was abandoned and ignored by both flight attendants. Each flight attendant referred het to the next, so she is walking back and forth tor their amusement. Tears rolling down her face, finally an elderly passenger helped her. Then the staff gave her attitude the entire flight. She may appear healthy, but she was cut from her neck to her waist and had two rods inserted along with bone grafts. I just cannot believe how awful she was treated."
Cons: "The customer service was terroble. My daughter was humiliated."
Cons: "Barcelona airport boarding area is a disaster. Poorly designed and not travel friendly. Very minimal choice of movies on the plane."
Pros: "Treated like a person not a ticket"
Pros: "No complaints"
Cons: "It's was good"
Pros: "I like how very clean. flights attandant were all well dress and clear. They performed a wonderful safety demonstration."
Cons: "I did not like how plane was not on time; plane was late. American Airlines need to purchase a new plane."
Pros: "Easy and efficient boarding"
Cons: "Delayed flight No food/drink service offered"
Cons: "My son and I were scheduled to leave Providence to Philadelphia on Monday at 6:05. Flight went through a series of delays until we were finally informed that our flight would not make the flight departing Philly to SF. Rather than fly to Philly during the DNC, we decided to SPEND ANOTHER NIGHT IN PROVIDENCE and take the flight out the next day. This part of the trip caused me to lose a day of work and spend more money on a hotel and meals. This was very poor planning on your part since there were flights flying in and out of both places, but your company was short one aircraft that would have gotten my son and I home on time!!! This was my last flight on American Airlines and I will be sure to spread the word to my friends and family that you have become too unreliable!!"
They canceled the flight and didn’t tell me. Neither did you.
Trip delayed 6 hours and no help from united to try to find alternatives.
Easy boarding; attentive staff.
United is on par with Spirit only l pay 4 times the amount
Pros: "I liked that the plane didn’t crash!"
Cons: "I don’t know, maybe having FOOD ON THE FLIGHT ACROSS THE COUNTRY INSTEAD OF JUST CANDY?"
Pros: "NOTHING!! I had to book them another flight thru another airline, because they had a delayed stating weather issues when it was nice and sunny so they couldn't make it on time. I will never trust United Airlines not for myself or any on my family members, nobody period!"
Cons: "Boarding before scheduled time was not pre announced, seats lack legroom, unlikely to choose United again"
Cons: "The flight was canceled, so taking off would have been an improvement."
Pros: "The crew was nice."
Cons: "My luggage got soaked in the rain. No gluten free snack options."
Pros: "The price was unreal so I had to jump on this, I was able to get on and off with my backpack no problem. The flights were good, captains were very communicative about times, expectations and when turbulence was present."
Cons: "The check in had to be done in person because of the need to check my bag size, I felt a little insulted that I would have to be checked on my honesty. When I got to the check in it was like watching a special forces team measuring and prodding peoples bags to get them in to the little box even when the shapes were the reason they couldn't fit, not the size of the bags. I literally watched someone fit their bag and the attendant take it out and make it misshaped for the box and show how it didn't slide in. I had no issues with my luggage, but that sucked to watch happen to others. The food and drinks came about 10 minutes before the plane landed."
Pros: "On time, pleasant crew"
Cons: "Flight delayed missed connecting flight. Second flight delayed missed connecting flight. Overnight in airport expected unless united pays for hotel. Absolutely miserable. Paid 430$ one way for a 25 hour flight. Will never fly United again."
Cons: "entertainment was intermittent"
Cons: "Ride was bumpy"
Cons: "I thought I was flying Lufthansa but got United which is the worst Airline in my opinion. Delayed 3 hours and poor service."
Cons: "Same as the above"
Pros: "Great staff and breakfast was very refreshing. Will definitely fly with United again."
Cons: "Pretty good. I'd fly united agsin."
Pros: "Nothing, the fact that they were my membership partner for milege"
Cons: "Food was bad, boarding process sucks , seat sucks for first class, no free wifi , old dated devices , was not offer personal device on first class, crew seem mad all the time"
Pros: "Entertainment was good. The cabin crew was ok"
Cons: "Tired old aircraft equipment. Bathrooms that need attention!"
Pros: "The flight attendant was very nice. She tried to let one particular person off plane first so that he could run to catch his connecting flight"
Cons: "The gate people were horrible at explaining the delays and then trying to set up alternatives. Quick tip: offering "free water" when your flight is delayed 1.5hrs so several people will miss their flights is not enough."
Cons: "The flight was delayed by 2 hours causing me to miss my connecting flight to Indianapolis. Went to the service desk to re-book, and nothing could be done to get me out in time. Customer service was not great. I was flying to see my daughter graduate, and the only time they could get me out was when the graduation started. No hotel vouchers were given for the delay either, so the airport bench ended up being the bed. So I ended up being stranded in Newark for an additional 8 hours to just miss her graduation."
Cons: "Plane seating was tight"
Pros: "Crew was friendly"
Cons: "The aircraft was super HOT and the seats were smaller than any plane i have ever been on. there was zero leg room available."
Pros: "I received an unexpected free upgrade to first class. Two thumbs up!"
Cons: "No complaints. Every aspect of the flight met or exceeded my expectations."
Cons: "One hour delay, no microphone to hear what the desk staff was actually announcing, desk staff were also completely unprofessional. Made my connecting flight by less than a minute thanks to SPRINTING through the airport because of the delay - a less able bodied person would not have made it. Overall ridiculous and dissappointing"
Cons: "The fligjht diidnt happen. I double booked the flight. But when I tried to adjust it I wasn't allowed to without crazy fees. This was after an agent told me that he would wave the fee. Their not on the same page and they do not honor what you're told."
Cons: "It was cancelled in the early AM, due to equipment failure"
Pros: "On time departures and early arrivals"
Pros: "Plane was filthy & disgusting! I asked the stewardess for a towel to wipe down my table that was covered in sticky gunk, she just handed me a Wet One. Passengers table next to me was the same. My checked was only 3 lb over the 50 lb limit. United actually made me take 3 pairs of dirty jeans out & carry them with me in a Target shopping bag! Ridiculous!"
Pros: "Nice comfortable flight slept through the flight"
Cons: "The delay of the flight"
Pros: "Early arrivals"
Cons: "On the express smaller planes you have to gate check your rollarboard suitcase which is fine but if your in first class they dont have a separate tag from economy class so i got my bag last even tho i was in first."
Pros: "Flight attendants responsive, delay updates timely and appropriate, and we even arrived early after having to wait on the jet way longer than expected."
Cons: "Not enough gluten free / vegan options for snacks."
Pros: "Econ Plus was nice. Flight was fine."
Cons: "GA called for all "people with disabilities" to board first. How about simply asking for people who need a little extra time...PWD's is a bit of a label that doesn't work for me. While we were boarding the white female FA made a snide comment that maybe passengers should not bring more than one bag. She was also rude to the other FA."
Pros: "Nothing flight got canceled and they couldn't even get me out the same day .. Due to there Maintnence issue most horrible expierence"
Cons: "Everything ruined my boyfriends bday with there Maintnence problem"
Pros: "ONLY 3 OF 10 CHECK IN DESKS OPEN FOR 250 PEOPLE. TOOK OVER 90 MINUTES."
Pros: "The service was outstanding. There was a lot of space between the seats. A lot of movies to choose and the best part you don't have to pay for it. Nothing like other airlines. This is the best by far!"
Cons: "The wifi onboard was broken. There were no t.v. sets to watch."
Pros: "They have a snack and a drink on such a short flight."
Cons: "No leg room or entertainment. Receiving baggage after the flight took 15 min (carry-on baggage)"
Cons: "Flight delayed and I had to literally run to the next flight"
Pros: "Everything! My grandparents needed special assistance with wheelchair and the crew was very helpful!"
Pros: "Crew was friendly"
Cons: "Too cold and no blankets when I asked."
Pros: "Crew, Entertainment options, spacious seating"
Pros: "Movie streaming over WiFi worked on this flight."
Cons: "Snowboard Bag was ejected very hard onto the belt by airport person. Dented my hard case. There was a gentlemen who saw his guitar being tossed out onto the belt. Very little respect for peoples' luggage."
Cons: "Didn't even get to take the flight. They were overbooked and instead of putting us on a different flight, shipped us via cab to a different airport in a different state 1.5 hrs away. No apology, no travel voucher, NOTHING!! Then on the way home everything was canceled because of the storms and I sat on hold for 5 hrs only to get hung up on. I had to go to the airport 3 days in a row to finally get a flight home, even though my destination and an alternate were not affected by the storm. I'll never fly united again"