Cheapest flight | R17 898 |
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Boarding process needs to be improved. Business class passengers were told to stand in the economy line and vice versa.
Boarding process needs to be improved. Business class passengers were told to stand in the economy line and vice versa.
Boarding = No one respected the boarding groups. The ground crew did nothing to enforce the boarding system. What is the point of being a Gold member when there are no benefits to that? Tired old plane
Better communication to those connecting flights and have a customer care desk at the airports
It was a smooth flight. The flight crew was wonderful and friendly.
Undocumented cargo processung delayed flight 1 hour. After getting all the way out to take off, we had to go back to gate for 45 min + processing & refueling. :(
Stewart's and Stewardesses were kind amd polite. Pilot communicated very well. Will definitely fly British Airways in the future.
This flight had seats that were more comfortable than the trans-Atlantic flight I had come on. Boarding, however, was atrocious. There was no point in boarding groups since everyone ended up on the same bus to get on the plane. And the bus ride took forever to get to the plane. The snacks can barely even qualify as snacks. Make sure you bring your own or eat before getting on,
Crammed seats for a 9 hour flight. Entertainment selections very limited
the headphone jack was damaged making it impossible to keep a clear sound. while it is beyond the airline's control how many children are on each flight, it becomes very difficult to enjoy the flight when there are 5 or 6 children all crying and screaming at the same time. I know there is no good solution at the industry level, but I think there are good reasons to try to develop some solutions rather than just say it is the luck of the draw. maybe you could show a seating map where children who are booked are a different color, that would allow us to know what to expect and possibly rebook to a different seat or take a different flight. maybe some of the covid-related ideas about redesigning the cabin for more privacy and hygiene could be further developed and tested. on my leg from London to Washington DC, the passenger next to us was coughing consistently for long periods of time. it was obvious she had been ill and knew it before boarding. this leads me to think we should consider additional screening measures because some of the public is no longer acting responsible or ethical in regards to covid and health protocols. just answering questions on a check-in survey does not seem sufficient to convince people to not fly when they are ill and symptomatic.
Overall, very good. It should be noted however there was a 1.5 hour delayed departure time for BA175.